BigFix Reviews

My primary use case for this solution is for department management. It helps us manage about 25,000 individual workers, who are all at work stations.

The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

It is very flexible, and very user-friendly.

I would like to see a system to erase a virus and then create an analysis to find a virus. This would be a nice additional feature for the product.

In addition, sometimes there is a lag time for our users.

More than five years.

The technical support was pretty good. The response time was good.

I did not find anything difficult in the implementation process.

When selecting a vendor, I think it is important to consider whether the product is going to be a long-term product. And, we also need to provide the best solution for the department.

It is cheaper than other solutions on the market.

Vulnerability scanning and patch automation.

Also, software deployment in distributed environments, as it provides control over compliance and saves us a lot of time.

Before an internal IT team performed all these activities manually, which took time and did not guaranteed full control over compliance. These activities required access to a corporate network via LAN, because VPN often generated errors. 

Now, the process is centrally controlled, reported, and has an independently formed location (also over Internet).

There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported). This should be improved as soon as possible. It is a stopper for us to roll-out BigFix to all datacenter servers (500+).

About three years for PCs and one year for servers.

No issues.

No issues.

There was a technology consultant available in Poland, who was very helpful, but recently he has left and no one has replaced him.

Yes, Itelligence Germany uses HP automation and we had a pilot implementation.

We have complex requirements.

We offer BigFix as a service for our datacenter hosting customers.

For me, BigFix is my virtual operator, and the capabilities BigFix actually brings to our servers to do everything. I don't need a personal operator. I can reach out to our partners for the solution.

BigFix enables us to handle data from many vendors with the scale for our servers, improving our performance.

We are looking for better images for third-party operations like article databases, for example, other article application servers, and the SAP applications. We appreciate that BigFix can produce a better image for everything on a single product.

Also, the web console could be improved as we need to use it more than the desktop console.

I believe the solution is very stable and we have never had an outage of the solution. Communication with our agents is always well-synchronized. Stability is very nice.

It is scalable. We have, for example, 7000 servers communicating with only three or four structured servers on the BigFix environment and it responds very quickly for everything we do.

We usually use the technical support for some troubleshooting when we have a specific problem with agents because in an environment with 7000 servers, we have a certain rate of problems which are specific problems, not general problems. Every time, the support attends to us quickly and the success factor is high.

See if the solution has good capabilities for them and if the solution can communicate well. Integration with many vendors is necessary.

I'd probably say it's a great asset for inventory management. You don't know, especially in our environment, where everything is and it just appears. Then you can track down what belongs to whom, for inventory purposes.

There is some complexity, a learning curve, but overall it's a great product. I have and will recommend it to anybody.

The most valuable feature for me is being able to reach all systems at once.

I would probably just say the user interface and the web portal option. They came up with a GUI interface to use on the web, so it's very user-friendly. It's good for your lower level operators. Maybe a little more up-to-date interface would be better. It still has an older interface on the console.

Stability is great.

With regards to scalability, it's come a long way. I've only been working with it for about two years, and in those two years, it's evolved so much.

The technical support is always good.

I wasn't involved in the initial setup for this company.

Price and support were the most important factors we considered. I wasn't actually involved in this setup so I don't know which other professional endpoint security companies were on the shortlist.

It's great if you're looking for an all-in-one inventory management, patch management and security tool. Now they have also added Detect, which is an awesome response tool. It's almost getting to a one-stop shop solution for inventory and patch management and automation.

The most valuable features of the BigFix solution are integration with a single agent and that the customer can deploy the Inventory module, the Lifecycle Management module, or the newly announced BigFix Detect Security module. That's really valuable because it allows for a very thin infrastructure on the end point, that the customer can exploit for multiple purposes.

It represents to a customer a very strong and quick ROI, so the investment and value becomes very positive early on. There is a higher level of security and awareness, along with a very high level of control at the end points.

The one feature that I would have like to see included (I know it is coming in the next release), is the block function of the newly announced BigFix Detect module.

In my opinion, the products are on the right track and we've had great success with them.

Stability has not been an issue at all.

There have been no scalability issues.

The most important factor while choosing a vendor is how much profit we can make after selling the solution. Secondly, how successful could I make the solution in the marketplace. The third factor would be the level of support from the provider.

Just do it!

We are using BigFix for software distribution, managing the network for our clients, and for updates.

The interface is easy to use, and it's not complicated to create tasks.

It offers all of the features that we require.

It's not an easy question as it provides all of the things we need. It meets our requirements.

We are resellers. We provide solutions to our clients.

I have been using BigFix for one year, but the company has been using it for approximately seven years.

It's a stable solution. We have not had any issues.

We have not had any support cases with technical support.

In my previous profession, we used SCCM from Microsoft, and I am familiar with NetApp Storage and Windows.

The price is reasonable, but our customers find it expensive.

It's a good solution. We have sold many solutions for clients. We don't have any project running at this time but expect that to change in the coming months.

I would rate BigFix a ten out of ten.

Easy to use. Dynamic to the needs of the company.

There is limited support or assistance when creating new deployment tasks.

New tasks require significant time investment; however, once the tasks are in place it makes upgrading or installing software extremely easy. The software is dynamic enough that there is very little that you cannot manage remotely.