BigFix Reviews

I like the inventory and life cycle management feature. It's simple to use. This platform is easier than Azure.

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

I have been using BigFix for approximately three years.

BigFix is a stable solution. You can deploy it and forget about it. 

BigFix is easy to scale. 

Technical support is very good.

The initial setup is straightforward and took us a day to implement.

I would recommend BigFix to new users.

On a scale from one to ten, I would give BigFix a seven.

My primary use case for this solution is for department management. It helps us manage about 25,000 individual workers, who are all at work stations.

The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

It is very flexible, and very user-friendly.

I would like to see a system to erase a virus and then create an analysis to find a virus. This would be a nice additional feature for the product.

In addition, sometimes there is a lag time for our users.

More than five years.

The technical support was pretty good. The response time was good.

I did not find anything difficult in the implementation process.

When selecting a vendor, I think it is important to consider whether the product is going to be a long-term product. And, we also need to provide the best solution for the department.

It is cheaper than other solutions on the market.

Vulnerability scanning and patch automation.

Also, software deployment in distributed environments, as it provides control over compliance and saves us a lot of time.

Before an internal IT team performed all these activities manually, which took time and did not guaranteed full control over compliance. These activities required access to a corporate network via LAN, because VPN often generated errors. 

Now, the process is centrally controlled, reported, and has an independently formed location (also over Internet).

There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported). This should be improved as soon as possible. It is a stopper for us to roll-out BigFix to all datacenter servers (500+).

About three years for PCs and one year for servers.

No issues.

No issues.

There was a technology consultant available in Poland, who was very helpful, but recently he has left and no one has replaced him.

Yes, Itelligence Germany uses HP automation and we had a pilot implementation.

We have complex requirements.

We offer BigFix as a service for our datacenter hosting customers.

I have various use cases for this solution. It has many varieties of infrastructure. For example, if you have a very high bandwidth in your network infrastructure, it will work very well. If it doesn't have an internet connection, it also works very well. If you have a lower bandwidth within your offices, it will also work very well. This is lacking in many other tools. 

My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints.

There are 250,000 endpoint scans that can be handled by one single server. We can build a robust infrastructure within BigFix, which is a feature that other tools are lacking. Second, you can customize the tool. We can use the tool according to how we need it. By using IBM BigFix, we can get whatever we need done. All tools will have limitations but when compared to other solutions, BigFix has significantly fewer limitation. In terms of scalability, the limitations are in the data transfer from the main server to the regional servers, or regional endpoints, or the end users. It provides various aspects to what is endpoint protection management.

The first and foremost thing that I would like to see improved is the insight into the right-click menu context itself. The second thing is that IBM has sold IBM BigFix to another company. That's negative feedback that we can give them. For the next quarter, BigFix will not be a part of IBM. That's another drawback that we are going to see. 

I would request them to build robots, or an easier way for integration with other tools, like ITSM tools.

More than five years.

When it comes to stability, it is very stable and it has a robust infrastructure.

I have a good grip on this solution so I don't need to contact technical support for anything. 

When considering a solution the criteria we consider are the features, whether the specific tool provided by that vendor will cater to our services or our requirements. Second, we look into the credibility of the OEM. Third, is the cost.

The initial setup depends on the network infrastructure. Sometimes it will be very easy to implement, and sometimes it may become complex. I did the entire solution implementation in four hours but I took almost four months with another implementation because of the complexity. Sometimes it's straightforward, sometimes it's complex.

I would rate it an eight out of 10. It has great scalability and customization. It also has one console that can be used for many endpoint management tasks. I deducted two points because BigFix is not a brand that you can just use. It is not very user-friendly. You need to have some training before you use the tool.

We are using BigFix for software distribution, managing the network for our clients, and for updates.

The interface is easy to use, and it's not complicated to create tasks.

It offers all of the features that we require.

It's not an easy question as it provides all of the things we need. It meets our requirements.

We are resellers. We provide solutions to our clients.

I have been using BigFix for one year, but the company has been using it for approximately seven years.

It's a stable solution. We have not had any issues.

We have not had any support cases with technical support.

In my previous profession, we used SCCM from Microsoft, and I am familiar with NetApp Storage and Windows.

The price is reasonable, but our customers find it expensive.

It's a good solution. We have sold many solutions for clients. We don't have any project running at this time but expect that to change in the coming months.

I would rate BigFix a ten out of ten.

Easy to use. Dynamic to the needs of the company.

There is limited support or assistance when creating new deployment tasks.

New tasks require significant time investment; however, once the tasks are in place it makes upgrading or installing software extremely easy. The software is dynamic enough that there is very little that you cannot manage remotely.