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BigFix vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Endpoint Protection Platform (EPP)
14th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
96
Ranking in other categories
Configuration Management (5th), Patch Management (2nd), Unified Endpoint Management (UEM) (4th)
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
100
Ranking in other categories
Advanced Threat Protection (ATP) (6th), Anti-Malware Tools (4th)
 

Mindshare comparison

As of February 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BigFix is 1.0%, up from 0.8% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 2.9%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
ManojNair2 - PeerSpot reviewer
Easy to set up with good security and rapidly improving capabilities
In terms of stability, the performance parameters do come into play. It's good on the regular office front, however, on the development side, if somebody is using it in a development environment, they need to make some configuration changes in terms of what directories should be excluded from the real-time scanning. I had to do that kind of stuff. I don't do that with the Microsoft product, for example. It runs, and it scans the entire system with no issues. The solution is stable. Regular updates were available in the product versions. They were updated, and they gave regular signature updates also so that the product checked all the boxes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market."
"Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers."
"The most valuable features are patch management, software installation, and asset management."
"DOWNLOADING-PATCHES; It has also helped to reduce network traffic when it comes to downloading patches. By only having to download the patch once to the central location and then utilizing the relay structure to then download the patch to a specific site and then everything gathering at local, it greatly reduces the bandwidth of multiple endpoints."
"BigFix is a great product. The flexibility of putting together your own relevance and retrieving custom data from any one of your agents is a valuable feature. It is one of my favorite features because if a boss asks me, "How many of these devices do we have?", I can put together a report in two seconds."
"Software distribution and patch management are the most valuable."
"BigFix is easy to use."
"I’ve found patching to be the most valuable feature of the solution."
"It has a clean and clear interface."
"The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most."
"There are some great features in ESET Endpoint Antivirus when you are browsing on the internet. For example, they have a notification if within your LAN network something is suspected to be a threat. Additionally, the malware features are very good."
"The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications."
"We do not have a domain structure yet but we can manage our client stations via this solution's managing interface. This means that we don't need to have any extra management platforms."
"The inspection feature allows complete monitoring"
"It can block certain web pages that may contain viruses or pose a threat to the computer."
"Advanced level endpoint firewall, which helps to block unwanted and malicious traffic."
 

Cons

"I would like better support on the backend."
"We need a much better multi-tenant option."
"The only thing that I don't like about BigFix is that it does not support other devices such as printer firmware, router firmware, and things like that. I will be happy if I can control everything and get everything else in there, even if it is just a line item. They can do some enhancements to the Web UI. I am trying to get customers to be able to manage their environment by using Web UI, and it would be good if we can delete endpoints by using Web UI. We should also be able to generate Excel content or data tables from the Web UI without having to go to the console. It is small stuff, and it drives me crazy that I have to go to another console to do these things."
"The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."
"Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes."
"Its pricing should be improved. It is too costly."
"In order to derive maximum benefit from BigFix, it is essential that we configure all of its features and implement them effectively. If the automation could be improved we would be able to mitigate the risks associated with zero-day threats."
"License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying."
"The console or GUI of ESET Endpoint Antivirus should improve. Additionally, they should provide an addon feature for HyperV and VMware."
"The software has room for improvement in terms of CPU and other resource usage."
"The product’s AI implementation feature could be better for learning user behavior."
"The solution should offer more security surrounding blacklisted websites."
"A few times, we have had problems with downloading an agent. We had to try multiple times and multiple uploads."
"The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version."
"Everything has some kind of room for improvement."
"We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle."
 

Pricing and Cost Advice

"The cost is slightly high."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"The price is very fair."
"The price is reasonable, but our customers find it expensive."
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
"The price could be a little lower."
"This is not an expensive solution."
"The price of the solution is very good compared to other solutions."
"I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients."
"The price of ESET Endpoint Security is affordable."
"It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing."
"Customers buy the ESET Endpoint Security license for a year, two years, or 36 months."
"The cost of the solution is hard to justify even if the EDR operates well."
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Top Industries

By visitors reading reviews
Educational Organization
52%
Financial Services Firm
7%
Government
6%
Computer Software Company
6%
Computer Software Company
16%
Comms Service Provider
11%
Financial Services Firm
7%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many. Building a management console is quick and si...
What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
 

Also Known As

Tivoli Endpoint Manager
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BigFix vs. ESET Endpoint Protection Platform and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.