


BigFix and CrowdStrike Falcon both compete in the endpoint management space. BigFix has the upper hand in management features with extensive patching and environmental visibility, while CrowdStrike Falcon excels in security with real-time threat detection and response.
Features: BigFix offers robust endpoint management capabilities including comprehensive patch management and inventory services, which are crucial for compliance with standards such as PCI. Users benefit from its flexibility in customizing reports and automating tasks. On the other hand, CrowdStrike Falcon boasts real-time protection and advanced threat intelligence features, with seamless integration into other tools such as SIEM.
Room for Improvement: BigFix can improve by enhancing its web UI, scalability, and reporting functionalities. Additionally, it could benefit from better integration with other security tools. CrowdStrike Falcon could strengthen its threat analysis through improved correlation, extend support for legacy systems, and enhance its reporting capabilities.
Ease of Deployment and Customer Service: BigFix operates primarily on-premises with a reputation for responsive support, though initial setup requires careful planning. Its complexity can be daunting initially. CrowdStrike Falcon, being cloud-native, easily supports public and hybrid deployments. Known for straightforward deployment, it is backed by high-quality support and training, making it ideal for cloud-first enterprises.
Pricing and ROI: BigFix's pricing varies with function requirements, and while it can be high, the efficiency and maintenance savings it offers can justify the cost. Some users find it pricier than alternatives. CrowdStrike Falcon's competitive pricing is seen as high, especially for SMBs, with its pay-per-device model potentially raising costs. Both report a reasonable ROI timeframe, driven by standardized and efficient processes.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
It's very easy to deploy without many IT admins, saving time.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
I think scalability for Cortex XDR by Palo Alto Networks is good.
BigFix requires some minimum configuration requirements.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
Cortex remains fast and responsive, even with increasing data and alerts.
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Cortex XDR is stable, offering high quality and reliable performance.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
The solution is a bit expensive.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
| Product | Mindshare (%) |
|---|---|
| CrowdStrike Falcon | 6.6% |
| Cortex XDR by Palo Alto Networks | 3.5% |
| BigFix | 1.1% |
| Other | 88.8% |


| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 20 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 49 |
| Midsize Enterprise | 33 |
| Large Enterprise | 62 |
Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.
Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.
What are the key features of Cortex XDR?Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
CrowdStrike Falcon provides cutting-edge endpoint detection with automatic alerts, real-time monitoring, and seamless integration capabilities. Cloud-native architecture and AI-driven processes ensure scalable protection and efficient threat remediation.
CrowdStrike Falcon is recognized for its robust EDR and threat intelligence features that enhance security and streamline operations. Its lightweight agent minimizes system impact while offering real-time monitoring and detailed reporting. This platform uses cloud-native architecture for scalable, consistent protection, significantly reducing administrative demands. AI and machine learning empower precise threat hunting and behavioral analysis, which mitigates false positives and boosts cybersecurity efficiency. Users seek improvements in integration with other systems, reporting functions, and compatibility with specific operating systems. While the solution handles malware mitigation and threat response efficiently, suggestions for on-demand scanning, enhanced visibility, and better dashboard features are noted.
What are the key features of CrowdStrike Falcon?In technology sectors, CrowdStrike Falcon commonly supports endpoint protection and threat response initiatives, allowing companies to replace traditional antivirus systems with more advanced solutions. In finance, it secures sensitive data across multiple platforms, ensuring compliance. In healthcare, real-time security analysis protects patient data on critical devices like servers and laptops, utilizing AI to enhance cybersecurity defenses.
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