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President at a media company with 1-10 employees
User
Bad AI with primitive visualization and not configurable
Pros and Cons
  • "The best of a bad lot was the error message deduping."
  • "BigPanda attempts a little of everything and fails at most."

What is our primary use case?

We wanted a 'one-stop-shop' for event monitoring, visualization, and infrastructure development with AI. Unfortunately, BigPanda attempts a little bit of everything and fails at most. 

The AI, in particular, was worthless. The visualization is primitive and not configurable. The only thing they seemed to be able to do is to collect a bunch of identical error messages into one - which is great and all, however, hardly the 'advanced AIOPS solution' they tout.   

The best of a bad lot was the error message deduping. We wanted a 'one-stop-shop' for event monitoring, visualization, and infrastructure DevOps with AI. 

How has it helped my organization?

The solution has a hard install, poor customer support, primitive and non-configurable visualizations.  

The best of a bad lot was the error message deduping. We wanted a 'one-stop-shop' for event monitoring, visualization, and infrastructure DevOps with AI. 

What is most valuable?

The best of a bad lot was the error message deduping.  

What needs improvement?

Honestly, all areas can use major improvement. We wanted a 'one-stop-shop' for event monitoring, visualization, and infrastructure DevOps with AI. 

BigPanda attempts a little of everything and fails at most. 

The AI, in particular, was worthless, the visualization primitive and not configurable. 

Buyer's Guide
IT Infrastructure Monitoring
October 2024
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For how long have I used the solution?

I've used the solution for 1.5 years.

What do I think about the stability of the solution?

The product is highly unstable.

What do I think about the scalability of the solution?

The solution is not scalable.

How are customer service and support?

Technical support is non-existent. There is no phone and they don't answer emails for days. Buyer beware.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We did not use a different solution.

How was the initial setup?

The setup is incredibly complex in hindsight. They had two engineers working around the clock for a simple setup. It was ridiculous. Moog was way smoother. 

What about the implementation team?

We did the implementation via a vendor.

What was our ROI?

We got no return on our investment, unfortunately.

What's my experience with pricing, setup cost, and licensing?

I'd advise people to stay away from BP.

Which other solutions did I evaluate?

We did evaluate Splunk.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DevOps Engineer at itorizon
Real User
Feature-rich, stable, and the interface is user-friendly
Pros and Cons
  • "The main thing that we like about BigPanda is the user interface."
  • "The cost of this product is too high compared to New Relic."

What is our primary use case?

We use BigPanda for monitoring and management. Our servers are all configured with New Relic, which sends the data to BigPanda.

What is most valuable?

The most valuable feature is the dashboard. The main thing that we like about BigPanda is the user interface.

What needs improvement?

The cost of this product is too high compared to New Relic.

It would be helpful if we could receive alerts through IP.

For how long have I used the solution?

We have been using BigPanda for the past year.

What do I think about the stability of the solution?

My impression is that it's stable.

What do I think about the scalability of the solution?

We have nearly 6,000 servers configured to use BigPanda.

How are customer service and technical support?

We haven't had any problems so we haven't needed to contact technical support.

How was the initial setup?

The initial setup is complex.

What's my experience with pricing, setup cost, and licensing?

We pay $200,000 USD per year.

Which other solutions did I evaluate?

We are currently doing research on Moogsoft and are looking to move to it from BigPanda. The reason that we are switching is an issue of cost.

What other advice do I have?

Overall, it is very basic to use. I am satisfied with all of the features and our only complaint is about the high cost.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IT Infrastructure Monitoring
October 2024
Find out what your peers are saying about BigPanda, Moogsoft, Zabbix and others in IT Infrastructure Monitoring. Updated: October 2024.
814,763 professionals have used our research since 2012.
Product Manager at a tech services company with 11-50 employees
Real User
Top 20
User-friendly, and has good performance, but we required a technical partner for the deployment
Pros and Cons
  • "The solution is user-friendly and has good performance and certification."
  • "We had to use a partner for the deployment."

What is our primary use case?

We use the solution for a central management console.

What is most valuable?

The solution is user-friendly and has good performance and certification.

What needs improvement?

We had to use a partner for the deployment.

For how long have I used the solution?

I have been using the solution for one year.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup is straightforward for a professional.

What about the implementation team?

The implementation was completed by a technical partner.

What's my experience with pricing, setup cost, and licensing?

BigPanda is cheaper than the competitors.

What other advice do I have?

I give the solution a seven out of ten.

We have 55 users.

BigPanda is a user-friendly platform that offers good performance and security while utilizing fewer CPU resources. I recommend the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Independent entrepreneur in the IT environment at a tech services company with 51-200 employees
Real User
Simple installation, good technical support, and reliable
Pros and Cons
  • "BigPanda integrates well with other solutions, such as WatchGuard,"
  • "The solution could improve by having better integration."

What is our primary use case?

BigPanda is an endpoint protection solution against ransomware.

What is most valuable?

BigPanda integrates well with other solutions, such as WatchGuard,

What needs improvement?

The solution could improve by having better integration.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found BigPanda to be scalable.

We have approximately 100 users using this solution in my organization.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The installation is very easy.

What other advice do I have?

I would recommend this solution to others.

I rate BigPanda a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free IT Infrastructure Monitoring Report and find out what your peers are saying about BigPanda, Moogsoft, Zabbix, and more!
Updated: October 2024
Buyer's Guide
Download our free IT Infrastructure Monitoring Report and find out what your peers are saying about BigPanda, Moogsoft, Zabbix, and more!