

BMC TrueSight and BigPanda compete in IT monitoring and event management. BigPanda has an edge in automation and integration capabilities, which lead to better incident response times.
Features: BMC TrueSight offers strong event management, quick implementation, and granular monitoring. BigPanda excels in automation, correlation, and effective integration with platforms like ServiceNow, which reduces noise and improves incident management.
Room for Improvement: BMC TrueSight could improve its high availability, redundancy, cloud monitoring, and reduce complexity. BigPanda needs enhancements in its correlations, user interface, and AI features, as well as better dashboard and data retention capabilities.
Ease of Deployment and Customer Service: BMC TrueSight, primarily on-premises, can complicate deployments, though it offers good technical support despite occasional response time concerns. BigPanda, based on public and hybrid clouds, is more flexible, and its smooth deployment accommodates growth and specific organizational needs.
Pricing and ROI: BMC TrueSight has higher pricing with a complex endpoint-based licensing model, but can save costs by eliminating redundant tools. BigPanda offers competitive and flexible pricing, making it cost-effective for efficient event management without high expenses.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
For technical support, we have only had to address password resets and alert mismatching.
I would rate their technical support a nine out of ten.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
There are some complexities with deployment that could be improved in BMC TrueSight.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.
BMC TrueSight licensing costs are on the more expensive side.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
| Product | Mindshare (%) |
|---|---|
| BigPanda | 0.6% |
| BMC TrueSight | 1.8% |
| Other | 97.6% |


| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.
BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.
What are the key features of BigPanda?BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.
BMC TrueSight provides comprehensive IT infrastructure monitoring with capabilities like integration, dashboard presentation, and proactive event management. It offers quick implementation and rich reporting, enhancing operational efficiency and service management across different technology environments.
BMC TrueSight offers a single-pane view, data visualization, predictive analysis, and Knowledge Modules for monitoring infrastructure, applications, and servers. It integrates with systems to manage networks, cloud services, databases, and operating systems, reducing troubleshooting and enabling automated maintenance. TrueSight's proactive monitoring and performance management across Microsoft and Linux platforms make it invaluable for asset tracking and service context monitoring.
What are the key features of BMC TrueSight?In the finance sector, BMC TrueSight is used for monitoring complex network infrastructures to ensure high availability. Healthcare organizations rely on it for maintaining critical system uptime, assisting in regulatory compliance. Retail companies utilize it to oversee diverse platforms, ensuring seamless operation across supply chain and customer service networks.
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