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it_user212703 - PeerSpot reviewer
Software Engineer at a tech company with 51-200 employees
Real User
Our TAM was able to help us when we had issues with stability and deployment.

What is most valuable?

A direct single contact to Atlassian for needed functionality who can provide Roadmap information and be a voice for our company at Atlassian.

How has it helped my organization?

He helped gather information about how Stash works so that we could make an educated decision on how to handle system administration support – including items like backups, how easiest to grow adoption with limited support staff, and how to consider future integrations between Atlassian tools and our internal tools.

What needs improvement?

More input/visibility to what features are important to other Enterprise customers (without providing enough details to determine who the enterprise customer is). Being able to react if a certain feature is of extreme importance and work to bring more light to that request at Atlassian. i.e. we saw a feature that had been heavily requested by customers that was very important to us and having a TAM didn’t get us much traction on getting this feature.

For how long have I used the solution?

We purchased a Technical Account Management (TAM) in July 2014. 

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What was my experience with deployment of the solution?

Our TAM was able to help us when we had issues with deployment. 

What do I think about the stability of the solution?

Our TAM was able to help us with stability issues. 

What do I think about the scalability of the solution?

No issues with scalability that our TAM was able to solve. 

Which solution did I use previously and why did I switch?

Yes – We haven’t switched completely but it is starting to gain more traction than other solutions like Gerrit. We have also been using and will continue to use Rally with our JIRA instances.

How was the initial setup?

Straightforward in most ways – install, configuration. Some parts were more complex – SSL, LDAP groups pulled in to manage security in a low maintenance way.

Which other solutions did I evaluate?

Yes many – GitLab, Gitolite, GitHub, git. Gerrit. We have also been using Clarity, Rally on the ALM side.

What other advice do I have?

Are you looking for someone who can help your strategy for deploying one or more Atlassian products, then I would go with TAM. If you need more support for running the Atlassian products (issues, outages, performance), then Premier Support is the route to go.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees
Consultant
Users can create their own Git repositories, but it runs its own SSH server leading to certain overheads on the system.

What is most valuable?

The permission system for Git repositories and viewing all contributions to a Git repo are the most valuable features I could think of. In addition, it is really nice that users can create their personal repositories.

How has it helped my organization?

Stash really helped us to introduce a very granular permission system for our software repositories. Furthermore it makes working with Git a lot easier since users can manage most things with a decent Web GUI.

What needs improvement?

It is a Java application and runs its own SSH server, and that means that there is a certain overhead on your system. Besides that, Stash really does what it should do.

For how long have I used the solution?

I have been using this solution for about a year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No, although we have a lot of code stored inside our repositories.

What do I think about the scalability of the solution?

Although we have a huge amount of Git repositories inside Stash, we haven't encountered any scalability issues.

How are customer service and technical support?

Customer Service:

We haven't contacted customer service, so I can't really say how good they are.

Technical Support:

We haven't contacted technical support either.

Which solution did I use previously and why did I switch?

We used Crucible and Fisheye from the same vendor and linked it to our existing SVN and Git servers. We switched because a normal Git installation doesn't provide a permission system.

How was the initial setup?

Everything was straightforward. Atlassian ships Stash with a decent installation wizard.

What about the implementation team?

We implemented it ourselves.

Which other solutions did I evaluate?

To be honest, I didn't find any solution which did exactly what we needed (besides BitBucket Server).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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