Blue Prism Cloud Reviews

Our primary use cases are fairly generic and relate to any type of use case where there is a lot of repetitive activity, what we call "swivel seat" processing, where you might be looking at one application and then you swivel around and enter information from the first application into the second application. A company doesn't necessarily have the manpower or money to integrate the two applications programming-wise, so they hire people to look up information in one application and enter it into another. It's applicable to insurance companies where claim information is transferred from one application into another, or quotes for customers that come in via one system and then needs to be manually entered into another system. We see a lot of financial application type use cases, whether it's vendor creation, vendor invoicing, bank reconciliations or general ledger end-of-month reconciliations. 

The most valuable feature would be the ability to see the blueprint of the design executed alongside the actual process.

Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.

It's a pretty stable solution. 

I think the scalability capabilities are quite high. 

The technical support is average. 

Initial setup was quite complex, it's not a simple installation and takes a fair amount of high-level infrastructure and architectural knowledge to be able to complete the installation. Deployment took a couple of days. 

Implementation usually requires at least one developer, one BA, an infrastructure engineer, a solution architect, and some assistance during deployment. Then you'd need somebody monitoring the virtual workforce. There are probably seven or eight different roles, some with heavier reliance, throughout the implementation cycle.

Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually.

In terms of advice, I'd say that if you have the technical expertise, it's a good tool, however, it's difficult to get training without being involved in a project. So it's kind of hard to break into it, as opposed to some of the competitors' tools where anybody can download the tool and get working and learning without having to actually be on a project. It helps to have access to free training and tools and community additions of the tool which unfortunately doesn't really come from Blue Prism. 

It's a very sound tool with a good reputation for having a good security model, which is important to a lot of companies and it's got more of an object-oriented design flavor to it. Deployment is a mix of private, public and hybrid cloud. There is about a 50/50 split between Azure and AWS.

I would rate the product an eight out of 10. I will likely give it a higher rating when there is easier access for people who want to learn how to use the tool. I think that's what's holding us back.

Our primary use case is for automation. To date, we have automated approximately 50 use cases for different functions including finance, order management and fuel pricing. Most of our projects are finance-related and we use the product on a daily basis. 

The most valuable feature would be Object studio - the ease of building automation, the development environment where you basically build the flows and the logic. The other aspect of value is its support for security controls and data integrity.

The product could be improved by including advance features like OCR - optical character recognition - which are currently not native to the product. We are looking at integrating Blue Prism with other products. They've told us that Blue Prism Decipher is coming with intelligent document processing solution, but I haven't seen it.

It would be good to see OCR integration and OCR capabilities included in the solution and, of course, going forward, artificial intelligence and machine learning capabilities.

I've been using the product for the past year.

We haven't had any major crashes or bugs in the product.

It's quite a scalable product.

Technical support have been very responsive.

We previously used a different solution that was a desktop-based automation tool. Blue Prism is a server-based product that is a more mature and stable product compared to what we were using earlier. The differences between the two products are not related to whether it's on cloud or not, this is just a better solution. 

Initial setup was not too difficult, the difficult part was our own infrastructure and the cloud set up. We had internal resources and consultants helping. The  whole setup and deployment of the solution took almost three months which included architecture of the infrastructure, installing Blue Prism and starting automation.

We have developed in-house capability on RPA, though we did get initial support from external consultants.

It's a little too early for us to be able to judge the ROI because we have a long-term view of investment and returns. We expect the return to pay off in four to five years, and we're still only in the second year. If you take the complete investment in the whole Blue Prism RPA center of excellence the ROI is still a few years away, but initial results look promising.

We pay to receive enterprise support, so that should be taken into account for anyone wanting to implement the system.

Yes. Along with Blue Prism we evaluated Automation Anywhere, UI Path and NICE.

I would suggest that anyone using this solution leverage expertise from Blue Prism, which is offered for the first six months. The consultancy advisory services are useful.

I would rate this product an 8 out of 10. 

Our primary use case is for reconfiguration. We use it to do our monthly reconfiguration reports. We have an Excel sheet and it logs in to a web-based application and needs to compare the monetary amount of each and every agent of the product. Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration.

Currently, we use version 6. Solution 6 has better features when compared to the 4.5 version. The main issue is screen scraping with Blue Prism gives us a big challenge because we need to define which technologies are web-based and have been built as opposed to it discovering the technology that it is built on. Whether it's a Window-based or Java-based application.

I have been using Blue Prism for about the last two and a half years. 

In terms of scalability, we have a control tool where we can add a respective robot. We do automation through the control tool and deploy the solution to let us procure the machine. We can use the scalability for a lot of different issues but the control room itself does not have the dashboard kind of ability. It really doesn't have the ability to monitor how many bots there are.

We used to contact Blue Prism for license parts and if we need another consultant.

Technical support is not as flexible as UiPath but it is very low profile maintained technical support. They fix issues that commonly occur in our RP. Everybody can know the types of issues that can occur and the solutions for them. But they offer very restricted support, only the team would know how to resolve an issue. Blue Prism doesn't offer public solutions to common issues whereas UiPath is really transparent. It offers different solutions to the world.

The initial setup is really straightforward overall. Whereas the other tools require more space for installations.

It's a very consistent end product but recently, I don't think they have any more upgrades to release. It's a very clear and consistent tool but it's restricted when it comes to the ability to integrate with other tools.

I would rate it an eight out of ten. I would rate it this because when compared with UiPath and Automation Anywhere, they do not provide the debugging option and other features that Blue Prism does. Blue Prism offers a better solution.

My current role entails defining the strategy. It's not even the administrative part; it's just comparing different products according to the Gartner quadrant and understanding fit for the purpose of the organization.

If I look at the top four, I believe it is far more user-friendly than the other competition.

In terms of functionality, I believe Blue Prism, has a partner portal that allows integration with various technologies, I believe they are on the right track. There are no concerns there.

I believe they need to become more competitive within the market in order to maintain their market share. We were essentially a Blue Prism shop and sold Blue Prism, but because of the price point, many clients are now looking at competitors.

My experience with Blue Prism Cloud is limited.

I spent five years consulting before moving into corporate.

I have used it with a number of clients and it appears to be stable. There are no concerns with the stability of Blue Prism Cloud.

Definitely, Blue Prism Cloud is a scalable solution.

We are also dealing with UiPath, WorkFusino, and Automation Anywhere.

Microsoft Power Automate, which comes standard with your Microsoft tools, I believe is gaining traction in the market. I haven't seen any large-scale deployments yet, but that's something to keep an eye out for.

The initial setup is straightforward. it is easy to install.

As a consultant, we worked with Blue Prism on pricing, we resold licenses.

I believe UiPath is making a strong push into the South African market. They are providing many clients with the opportunity to migrate at a reduced cost.

When compared with UiPath, I believe it will be difficult for Blue Prism to maintain its market share.

I'm not a technical person; rather, I'm an executive. I was trying to gather information about the strategy and approach. When it comes to the specifics and technicalities, I don't have a lot of information.

It's more from a strategic perspective, but I believe it makes sense overall. We've installed it both on-premises and in the cloud, and the cloud has proven to be far more beneficial simply because the environment is outsourced. Where providers offer this maximum uptime, it simply eliminates the need for on-premises support.

I was the reseller. I am now a digital executive looking to implement digital tools.

I'm not too knowledgeable about the functionalities and technicalities.

Based on my limited knowledge, I would rate Blue Prism Cloud an eight out of ten.

We are a consulting firm and we provide consultancy services to our clients. Part of our service is the recommendation of products and solutions to fit the requirements of our customers.

The most valuable feature is security.

The vendor does not make their pricing clear when you are searching for it, which is something that needs to be improved. When we are researching solutions for our clients, it is important for us to be able to give them at least some generic prices or the cost of licenses. It would help in the decision-making process.

This particular product from Blue Prism is new for us and we have only been working with it for about a month.

Stability is one of the ingrained qualities. Where it is deployed, it has to work smoothly.

It is important that when updates are released, they are easily manageable. That is one of the important things.

This is the type of solution that has to be scalable.

We have not had a need to contact technical support at this point.

The initial setup and deployment are complex. It is being deployed over multiple locations in the public sector. There are a number of branch offices and the different units have to be able to work together. It is also important that we minimize disturbance and interference with their operations during the deployment.

The deployment takes place over months.

We are in the process of evaluating several solutions for our clients. One problem with Blue Prism is that compared to Automation Anywhere, it is lacking in publically available information that describes it. This makes it more difficult for our customers to make an informed decision about implementing it.

I would rate this solution a six out of ten.

We are a tech services company and we implement RPA solutions for our customers, such as the Blue Prism Thoughtonomy Virtual Workforce.

We have implemented this solution in a number of different industries including IT, insurance, banking, consumer industries, and retail. We have used it in any industry that you can name, including the airlines.

The deployment model and environment vary based on the requirements.

The most valuable feature is the backend office automation.

This solution comes with a lot of good features.

Selecting the right business processes that are stable enough to automate can be challenging. 

Introducing new ways to accelerate the automation journey would be a real help. 

I have been using Blue Prism for more than ten years.

This solution is pretty stable. Some of our clients have automated complex processes and it works well. We have seen no issues with it.

We have not seen any problems with technical support. Extended support and training are available.

We use multiple RPA products including UiPath, Automation Anywhere, Blue Prism, WinAutomation, and WorkFusion. The choice of product depends on the customer and their requirements. 

The complexity of the initial setup depends on the use case. There are deployments that happen in a week, whereas in other cases, it will take a month or two. It is a question of finding the right process to automate and validating stability. Really, it is more about governance and how they go about process discovery.

There are many RPA solutions available from different vendors and the pricing for Blue Prism is competitive.

There are a lot of RPA vendors available, each with pros and cons. Blue Prism has a lot of capability but the key concern is identifying business processes that can be automated.

I would rate this solution an eight out of ten.

We were involved in implementing this product in many network branches of the Bank of Raiffeisen. It is used for transaction monitoring, automating invoicing, sending documents to customers, and other types of banking transactions.  

I would say that the most valuable feature in Blue Prism's Virtual Workforce is that it is quite stable and this is imperative to the industry we serve.  

One area that the product can be improved is the ease-of-use because it is not easy to work with.  

Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation).  

One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition.  

The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.  

We have been using it since some time in 2016, so it has been three to four years.  

The stability of the product is very good, which again is very important to our clients.  

I think that the scalability of the product is very good. It is actually very easy to scale.  

Group-wide, I think that our organization has somewhere between 70 to 100 developers. That is over 13 countries. We also have plans to increase the usage of automation in the future. We are trying to get our services into every single network bank. I don't know how that will happen and I don't know how long it will take. It is a big undertaking.  

I do not know exactly what the pricing is that we get on the product but I know that we get a pretty good deal because we are a huge group. We have over 50,000 employees with good clients and plans for growth, so we were able to negotiate a fairly good price. In general, I am also aware that our organization is satisfied with the cost of the product.  

I was not involved in the process of selecting Blue Prism. I have some experience with it and it works, but right now, I'm exploring other options. Specifically, I would like to make a strong comparison with UiPath. There may be other products to explore as well that can improve on our current RPA capabilities.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Blue Prism as an eight out of ten.  

I do have some other reservations about the product. Personally, I would recommend using something else for automation projects, but I'm not in a position to make that choice in my company. I mean, it is a very good product for doing what it does. It is very stable and does its job. Somehow, even if automation of this type are fairly modern, I feel like Thoughtonomy was created for people who learned to code 30 years ago and not for the developers of today. It may not be taking full advantage of advancement in technology.  

The interface is easy to use. We use the queries.

Improvement should be per customer requirements. 

I have been using Blue Prism Cloud for three years.

The scalability is an eight out of ten.

The pricing is fine. 

Overall, I would rate the solution an eight out of ten.