Blue Prism Cloud Reviews

We primarily use the solution due to the cost. It lowers the cost of maintenance for the organization.

Last year that Blue Prism introduced a community version, and have really opened up their services. It's been really great for the company.

Over the last six or seven months, there have been a lot of new developments on the product.

It is very secure if you are going for complex implementations. I've not done it, but in terms of our feasibility studies and POCs, I find Blue Prism more secure than others, even Automation Anywhere and UiPath. I've not studied that area, however, Blue Prism seems more secure if you go for very complex areas.

There isn't much of a difference between UiPath and Blue Prism. However, if we want to customize, Blue Prism is not that developer-friendly. 

UiPath is much more flexible and easier for people (who are not in IT) to use. I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate.

UiPath also has a stronger community presence. Blue Prism is new to community versions and they're still building their user base. They came pretty late to the game.

The solution needs to make it easier in terms of maintaining the bots.

It's a bit hard to maintain the product. UiPath is much easier in that sense.

OCR tends to work better with UiPath, as opposed to Blue Prism.

During COVID, people have realized that they do want a more secure solution, and one with good AI and OCR capabilities. All of these items are things Blue Prism should continue to develop.

I've been using the solution since I came to this company, which was already using it. I've been using Blue Prism for about a year and a half now. 

Our customers have been generally happy with the stability of Blue Prism.

Mostly, the solution can scale, however, we do find that if customers want to upgrade or get more options, UiPath makes for a more user-friendly option. It's not as complicated to adjust things when you need to.

Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our customers have been satisfied with their level of service.

We also use UiPath. We use the two solutions together, although the organization is moving towards UiPath and away form Blue Prism, as UiPath is more user friendly and easier to handle on may levels.

The solution is more or less the same to set up, whether you choose the cloud or on-premises. It's not exactly straightforward. You need some know-how.

The deployment depends upon the scale of the company and the environment. We started with a really small automation of small workflows. RPA generally doesn't take too long. Otherwise, it'll not solve the real purpose. With Blue Prism, if you take a small hypothetical example of trade operations, if they want to automate a work flow, it would take a little over one to two weeks at most. 

If you include the testing, everything more or less can be done within three weeks to one month, if you're not going to worry about too many complex items like OCR, etc. If you include those things, then it will definitely take more time because testing takes a while. When there are users involved, you need to give them a lot of instructions. It could get pretty complex.

You do need to pay extra for customer service.

I previously used Kofax, at my other company. The previous organization never went to the cloud, so it was pretty small scale.

I used both Blue Prism and UiPath in tandem. The organization is moving more towards UiPath, due to some sort of service agreement, so Blue Prism isn't being used as much as it used to be. We don't have a partnership with Blue Prism.

Blue Prism is the pioneer in RPA. They came early to it. Automation is there, and other features came later.  

The only thing is that they were not that flexible. In terms of people getting to know the product well, it takes a lot of time. That's the only thing that Blue Prism failed to do initially, was make it user friendly. As a product, personally, I like Blue Prism. 

I'd rate the solution seven out of ten. Blue Prism just isn't as flexible compared to other solutions, which is why I didn't mark it quite so high. The security is quite good, though. If it relied on less code customization, more drag and drop functionality, and was more user friendly, I'd rate it much higher.

We did not ultimately deploy Blue Prism because we chose to use UiPath instead. However, I have detailed knowledge of this solution.

The primary use case is the building of clean, automated processes. These are then easily used and maintained by the architecture.

The most valuable feature is the Studio.

With respect to the long-term deliverables, this is a quality product.

Blue Prism is slightly difficult for the non-technical user.

The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate.

It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do.

Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.

I have been familiar with Blue Prism for about a year.

I would say that the stability of Blue Prism is superior to any of the competing products because of the maintainability of the features and the openness of the tool. Even UI navigation can be quickly adapted for your processes.

Being a client-server architecture, I see it as a slight barrier to scalability. If an organization has a dedicated infrastructure set up then it will be easier, but the modern ways of plug and play, and more app-driven the way UiPath is, makes for better scalability.

We did not contact technical support while evaluating this solution.

Ultimately, we chose not to implement this solution for production.

Compared to UiPath, the initial setup is slightly complex. You need to set up a database and other support systems. It will take perhaps a day to deploy and configure properly. If you have all of the tools, permissions, and policies configured then it should not take longer than that.

The licensing structure is complex and the minimum contract length is three years.

We evaluated UiPath and Blue Prism together.

Blue Prism has good features and the tool has the full capability to deliver timely solutions. However, technical training is something that needs to be addressed because making it more available is necessary in order to help an organization grow.

Compared to other products, from a technical point of view with the architecture and the openness of the product, I rate this solution close to the top. Compared to UiPath, this is a very clear and well-presented tool. However, it suffers in terms of marketing and licensing. It is also difficult for people to initially learn. It will take time for an individual or a developer to pick it up, although once they do, it works well. 

I would rate this solution a nine out of ten.

It works well. There is nothing to really highlight.

It allowed for easy access.

The usability is good.

It’s scalable.

The solution was stable.

How we basically integrate any AI models, I’d like to see something which I could do more of a transfer share with. It could be more flexible.

We used the solution just for proof of concept. We used it for maybe three months, a couple of months, only.

We are no longer running it anymore. We just tried it out for a POC. During the time we were using it, we found it to be stable. There were no bugs or glitches.

The solution is scalable. We could expand it if we needed to.

We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.

We also tried some internal use cases using Robocorp.

The initial setup was okay. We had help with the process.

We worked with an integrator. They had a setup running already, so it didn't take long for us to start working on it. The process was okay.

It's good. If the pricing model works for you, it's not a bad solution. You just have to figure out whether the pricing model works for your type of use case and for your needs. There are a lot of automation vendors, and depending on your use case, you can decide which is worth investing in. If you have the required budget that can sustain Blue Prism, then it's a good solution.

I’d rate the solution seven out of ten.

We were a customer and an end-user.