Blue Prism Cloud Reviews

The solution is basically for robotic process information. We try to identify and document in order to effectively process claims. Typically, we receive a lot of documents from our users. We were trying to speed up the process by classifying those documents through an RPA process.

The LCR Solution ID was the solution's most valuable aspect. The recognition of different documents was pretty good. It helped us speed up the process.

The solution is very complete. It's a good solution, for the kind of features that they offer. 

To be honest, I've been happy with the solution. We are moving away from it, however, it was more of a business decision and not related to useability. The company now has a general agreement with UiPath and we need to change, even though, in North America, we're quite satisfied with the product.

The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution.

They have a good price, however, maybe for simpler tasks, it could have a smaller price tag.

I have about six months of experience in the solution due to my work with the company. That said, due to some internal politics, we're switching over to UiPath, therefore I most likely won't keep working with it much longer.

The stability of the solution is good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. It's been nice and reliable.

To be honest, we haven't had a chance to prove scalability. Now that we are moving away from it, we won't be increasing usage.

Their technical support team was very good. Our company was satisfied with the level of service they provided.

We didn't previously use a different solution.

That said, we're actually starting to move over to UiPath. Our team is starting to work with it now.

I do find that Blue Prism's LCR Function ID is better, however, UiPath is cheaper.

The initial setup has a moderate amount of difficulty. A company definitely needs to ensure they have the right people with the right skillsets. It's not so simple and straightforward that just anyone can set it up.

We started to use Blue Prism's own consultancy to assist us with the implementation process. Blue Prism has their own team that can assist with setups, so we decided to use them. They were very helpful as they understood the technology very well, being an internal team.

I don't have any insights into the pricing of the solution. I don't handle the billing or payments.

Before we started using this solution, we did an assessment of different solutions on the market.

Our company doesn't have a business relationship with Blue Prism. We're just customers.

I don't recall which version of the solution we're using.

Depending on the complexity of your process, you might need a simple solution, then it will be good to have a less expensive solution. If you have really complex process, this is a very good solution and the price is fair.

Overall, I'd rate it at eight out of ten.

We used this solution for automating operational processes.

The most valuable feature is the speed at which we are able to implement solutions that can interact through the user interface in the same way that a human being would.

It would be useful if some of the information protocols came built within the app instead having to create them.

We have used this solution for two years. 

This is a stable solution.

This is a scalable solution.

This solution was complex to deploy at the beginning, but that's mainly because of how our own infrastructure is set up. Everything is in the cloud so we had to put in a solution that allows one area of the cloud to speak to another area of the cloud.

This solution comes at a medium to high price point. They need to work on their pricing to enable smaller enterprises to get the benefit of using the product.

 I would rate this solution a seven out of ten. 

In my company, we implement the same processes with Blue Prism Cloud as we did with Contextor in the past. Our company is in the process of automating some internal processes with the help of Blue Prism Cloud.

Blue Prism Cloud is a well-structured product that ensures its users have a solution and a server with everything on an on-premises model. After you install Blue Prism Cloud, you have a server, especially after everything gets started. In general, you have the product more structurally. Though a certain amount of development is possible in Blue Prism Cloud, only some normal programming can be carried out.

I think that there are some improvements in the product performance that are needed in Blue Prism Cloud. When I compare the performance of Blue Prism Cloud with Contextor, I see a huge difference. Contextor is very fast compared to Blue Prism Cloud.

I have been using Blue Prism Cloud since 2019. My company has a partnership with Blue Prism Cloud.

It is a stable solution. Stability-wise, I rate the solution a seven out of ten. In my company, when we were trying to migrate to a newer version of Blue Prism Cloud, we found some issues that we had to fix and get involved with some workarounds.

It is an easily scalable solution. Scalability-wise, I rate the solution a nine out of ten.

I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud was very fast to respond to my queries. I rate the technical support a ten out of ten.

Positive

In 2017, after SAP acquired Contextor, my company decided to move to Blue Prism Cloud.

Compared to SAP, which provides users with a cloud, with Blue Prism Cloud, you have everything on an on-premise model.

With Contextor, you have the option for development, meaning you could still code, but with Blue Prism Cloud, you can't carry out the same tasks as in Contextor since it doesn't provide you with a drag-and-drop option.

The initial setup of the product needs a lot of time and effort. There are a lot of switches that you need to have in place before starting work with Blue Prism Cloud. On the other hand, for Contextor, you just need to install the software and have the license and password. In general, Blue Prism Cloud setup phase is a bit complex.

The deployment process of the product is a phase that can be carried out very fast. You just prepare a release and export or import it, a very fast process.

The solution is deployed on an on-premises model.

Though I don't have many details, I think Blue Prism Cloud is an expensive product compared to the other tools in the market since you need to pay for resources like machines.

I recommend others to use Blue Prism Cloud.

I rate the overall tool a seven out of ten.

We primarily use the solution in the banking and telecom sectors. We implement the solution for our clients.

The reusability of the solution is excellent. It's a superior feature - far superior to any other tool on the market.

The ease of use is excellent. You don't need to be a technical person to use it. You don't need to have a programming background. If you compare it with other tools they would require you to have a basic understanding of at least one programming language. That's not required here. If you are good at algorithms, if you can write flow charts, you can run this tool easily. 

The solution has the best documentation on the market. It makes it super-easy to install and operate.

There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a web-based control room would be much more beneficial. They're working on building that.

The solution needs a more out-of-the-box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals from the studio itself. 

I personally would like the solution to be supporting more languages. 

There should be a digital exchange where users can download functions to incorporate into their existing processes.

I've been using the solution for five years.

The solution is very stable. It has fewer bugs than other products.

The solution is very scalable and easily expands as necessary.

How often the solution is used, be it daily or weekly, depends on the company and its pipeline.

We've contacted technical support. 

Blue Prism support is very accessible. The access to the web portal and the support section takes a bit of time. I do not like the web-based support model they have. However, when they include the personal touch, it's just amazing. You can contact them easily anytime and they can reply back to you anytime. I like that.

We also have experience with UiPath. In comparison to UiPath, Blue Prism is more resilient and reusable, however, UiPath is faster when it comes to building a process.

The initial setup was very easy. It's not complex at all. There are instructions that you have to follow to install the software and they are very easy. You just go step by step by step and then you are done. The documentation provided is thorough and excellent.

There are two parts to installation. One part is the tool setup and the second part is actually building the processes. If you talk about the tool setup aspect it can be done in a day. In total, it will take about one or two days to set it up completely.

One person can deploy the solution.

The licensing cost and the cost of ownership is lower than the competition if you are looking to scale to 20+ licenses.

We are a Platinum Blue Prism partner.

The solution offers a trial version now, so it's super easy, now, compared to six months back when there was no free version. It used to be hard to know if the solution was right and companies would have to risk spending money to find out. Now, the solution is similar to UiPath, which has been offering free trials since the beginning. 

I'd rate the solution eight out of ten.

We primarily use the solution for test evaluation. It makes the process very easy.

The automation of the processes are very good. It's the most valuable feature of the solution.

The product itself is quite mature.

At this point in time, we're very satisfied with the solution. I'm not seeing any features that are missing on it. I handle the business development side and I'm not really using the solution on a technical level, however.

The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive.

I've been using the solution for about three years.

The stability of the solution is quite good. We haven't come across any glitches.

The solution is quite scalable and robust. 

Right now, we have about 15 to 20 people in the company using it.

We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've provided. We find that we get good service and support from them.

We do tend to use different solutions. We don't use the same solution for every client or even the same kind of implementation.

The initial setup was quite complex. In comparison to other RPA implementations, it's difficult. We had some difficulties when it came to estimating the actual amount of man-hours it would take to set up the solution, and the actual effort needed.

The deployment took a few weeks. We had seven people working on it. Most were engineers. Once it's set up, however, it only takes about one person to handle the maintenance.

We handled the entire implementation in-house using our own team.

Although I don't know the exact costs, my understanding is that there are different definitions of licenses.

We evaluate many options when seeking out what will work best for our clients and their projects. We often look at, for example, UiPath and Automation Anywhere. Ultimately, the client will decide on which solution to use.

I'm quite sure that we are using the latest version of the solution.

We're a software company, so we develop applications and solutions for other companies. If the client looks at Blue Prism and wants it as the robot that will be used as the implementation tool, then that's when we'll use it.

I'd recommend the solution. Blue Prism is a good product. I'd recommend that others make sure that the effort, in terms of the estimation of time and man-hours needed are done in a proper manner. Users implementing the solution need to make sure that they know the processes in detail. They need to understand the manual processes before they can actually automate them. This will help achieve a better estimation of costs.

I'd rate the solution eight out of ten overall.

We primarily use the solution due to the cost. It lowers the cost of maintenance for the organization.

Last year that Blue Prism introduced a community version, and have really opened up their services. It's been really great for the company.

Over the last six or seven months, there have been a lot of new developments on the product.

It is very secure if you are going for complex implementations. I've not done it, but in terms of our feasibility studies and POCs, I find Blue Prism more secure than others, even Automation Anywhere and UiPath. I've not studied that area, however, Blue Prism seems more secure if you go for very complex areas.

There isn't much of a difference between UiPath and Blue Prism. However, if we want to customize, Blue Prism is not that developer-friendly. 

UiPath is much more flexible and easier for people (who are not in IT) to use. I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate.

UiPath also has a stronger community presence. Blue Prism is new to community versions and they're still building their user base. They came pretty late to the game.

The solution needs to make it easier in terms of maintaining the bots.

It's a bit hard to maintain the product. UiPath is much easier in that sense.

OCR tends to work better with UiPath, as opposed to Blue Prism.

During COVID, people have realized that they do want a more secure solution, and one with good AI and OCR capabilities. All of these items are things Blue Prism should continue to develop.

I've been using the solution since I came to this company, which was already using it. I've been using Blue Prism for about a year and a half now. 

Our customers have been generally happy with the stability of Blue Prism.

Mostly, the solution can scale, however, we do find that if customers want to upgrade or get more options, UiPath makes for a more user-friendly option. It's not as complicated to adjust things when you need to.

Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our customers have been satisfied with their level of service.

We also use UiPath. We use the two solutions together, although the organization is moving towards UiPath and away form Blue Prism, as UiPath is more user friendly and easier to handle on may levels.

The solution is more or less the same to set up, whether you choose the cloud or on-premises. It's not exactly straightforward. You need some know-how.

The deployment depends upon the scale of the company and the environment. We started with a really small automation of small workflows. RPA generally doesn't take too long. Otherwise, it'll not solve the real purpose. With Blue Prism, if you take a small hypothetical example of trade operations, if they want to automate a work flow, it would take a little over one to two weeks at most. 

If you include the testing, everything more or less can be done within three weeks to one month, if you're not going to worry about too many complex items like OCR, etc. If you include those things, then it will definitely take more time because testing takes a while. When there are users involved, you need to give them a lot of instructions. It could get pretty complex.

You do need to pay extra for customer service.

I previously used Kofax, at my other company. The previous organization never went to the cloud, so it was pretty small scale.

I used both Blue Prism and UiPath in tandem. The organization is moving more towards UiPath, due to some sort of service agreement, so Blue Prism isn't being used as much as it used to be. We don't have a partnership with Blue Prism.

Blue Prism is the pioneer in RPA. They came early to it. Automation is there, and other features came later.  

The only thing is that they were not that flexible. In terms of people getting to know the product well, it takes a lot of time. That's the only thing that Blue Prism failed to do initially, was make it user friendly. As a product, personally, I like Blue Prism. 

I'd rate the solution seven out of ten. Blue Prism just isn't as flexible compared to other solutions, which is why I didn't mark it quite so high. The security is quite good, though. If it relied on less code customization, more drag and drop functionality, and was more user friendly, I'd rate it much higher.

We use the product to automate human work. It not only helps us in normal human processes and document recognition using Azure AI. 

The most valuable feature of a non-programmer is diagrams. Someone from an IT background can find it easier to start automation. 

Blue Prism Cloud needs to improve support, though documentation is available online. It is not detailed, which does not help. 

I have been working with the product for eight years. 

I rate Blue Prism Cloud's stability a nine out of ten. 

We have 150 endpoints that have five users each. I rate the tool's scalability a seven out of ten. 

A new environment creating will take 20-30 minutes. It is easy and quick but depends on your environment. 

Blue Prism Cloud is the best RPA software if you have the money. I rate it a seven out of ten. 

It works well. There is nothing to really highlight.

It allowed for easy access.

The usability is good.

It’s scalable.

The solution was stable.

How we basically integrate any AI models, I’d like to see something which I could do more of a transfer share with. It could be more flexible.

We used the solution just for proof of concept. We used it for maybe three months, a couple of months, only.

We are no longer running it anymore. We just tried it out for a POC. During the time we were using it, we found it to be stable. There were no bugs or glitches.

The solution is scalable. We could expand it if we needed to.

We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.

We also tried some internal use cases using Robocorp.

The initial setup was okay. We had help with the process.

We worked with an integrator. They had a setup running already, so it didn't take long for us to start working on it. The process was okay.

It's good. If the pricing model works for you, it's not a bad solution. You just have to figure out whether the pricing model works for your type of use case and for your needs. There are a lot of automation vendors, and depending on your use case, you can decide which is worth investing in. If you have the required budget that can sustain Blue Prism, then it's a good solution.

I’d rate the solution seven out of ten.

We were a customer and an end-user.