Blue Prism Cloud vs ServiceNow Automation Engine comparison

SS&C Blue Prism and ServiceNow are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #7 with an average rating of 8.5, while ServiceNow is ranked #32 with an average rating of 6.0. SS&C Blue Prism holds a 1.3% mindshare in RPA, compared to ServiceNow’s 0.8% mindshare. Additionally, 97% of SS&C Blue Prism users are willing to recommend the solution.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Blue Prism Cloud and ServiceNow Automation Engine based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2025).

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

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Helped 842,466 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of March 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of Blue Prism Cloud is 1.3%, up from 1.0% compared to the previous year. The mindshare of ServiceNow Automation Engine is 0.8%. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Keith Mcdowell

Chief Executive Officer at Keith F Kube and Associates

It helps us save on staff costs

I rate Blue Prism Cloud eight out of 10 for ease of setup. It's a cloud-based solution, so it isn't hard to set up. The deployment time is hard to quantify because I work for the government, and we need to go through all these internal reviews, but the technical part takes three to four weeks. The biggest challenge is security because we need to integrate it with Active Directory and set up VPN tunnels, security profiles, etc. We deployed Blue Prism in-house and used three people to set it up. One solution engineer is enough to maintain it.

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Robert Gonzales

Consultant at in8solutions

Provides better ecosystem control and duplication control but have duplication issue

The initial setup is complex. During deployment, we identify the assets we want to include and the site, among other details. We ensure everything is translated into a common language using a CML-type discussion, allowing consistency across all elements. We aim to standardize everything by using JSON as our common input format. We are deploying existing features, so most of the work is straightforward. We do need some developers, particularly ServiceNow developers, to be involved. However, there isn't a lot of additional work required. We need some licensing from ServiceNow to enable these feature sets, but there aren't many other requirements.

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

17%

Computer Software Company

17%

Manufacturing Company

10%

Educational Organization

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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What do you like most about Blue Prism Cloud?

It's easy to use, the interface, the the the the queries is which we use. It's user friendly.

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What is your experience regarding pricing and costs for Blue Prism Cloud?

If we utilize Blue Prism's full capabilities, then it is cost-effective. Otherwise, the pricing can seem high. It req...

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What needs improvement with Blue Prism Cloud?

Decipher, one of their solutions, is a waste of time. Other than that, there's nothing specific I can think of.

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What is your experience regarding pricing and costs for ServiceNow Automation Engine?

The solution is expensive. The primary expense lies in licensing from ServiceNow. Additionally, there are costs assoc...

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What needs improvement with ServiceNow Automation Engine?

The whole automation process still has a problem with duplication. They identify an asset, relate it to its physical ...

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What is your primary use case for ServiceNow Automation Engine?

The primary use of ServiceNow Automation Engine is to enable CMDR to identify all the different feeds and systems, al...

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Comparisons

Microsoft Power Automate vs Automate

Compared 47% of the time

UiPath vs Automate

Compared 36% of the time

Automation Anywhere vs Automate

Compared 8% of the time

Blue Prism vs Automate

Compared 5% of the time

VisualCron vs Automate

Compared 5% of the time

More Automate Competitors

Blue Prism vs Blue Prism Cloud

Compared 19% of the time

UiPath vs Blue Prism Cloud

Compared 16% of the time

Microsoft Power Automate vs Blue Prism Cloud

Compared 16% of the time

Robocorp vs Blue Prism Cloud

Compared 15% of the time

Automation Anywhere vs Blue Prism Cloud

Compared 7% of the time

More Blue Prism Cloud Competitors

Microsoft Power Automate vs ServiceNow Automation Engine

Compared 65% of the time

UiPath vs ServiceNow Automation Engine

Compared 21% of the time

More ServiceNow Automation Engine Competitors

Product Reports

Buyer's Guide

Automate

March 2025

Download Automate product report

Buyer's Guide

Blue Prism Cloud

March 2025

Download Blue Prism Cloud product report

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

Download ServiceNow Automation Engine product report

Also Known As

HelpSystems Automate, Automate

Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

SS&C Blue Prism

ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.

ServiceNow

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Cabot Credit Management, Hovis, Utilita

1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.