BMC TrueSight Orchestration Reviews

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning. 

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams.

We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

We are using it for orchestration purposes. While orchestration, what I need is that if you want to automate an end-to-end process, it may process lots of automation. For orchestration, we perform a server solution from platforms. We perform the post-provision activities by using orchestration, like creating DNS, registering to a server, and installing to agents, which are three good steps inside an orchestration flow.

It has some building features that you can connect with other environments. So some built-in features like connections and more actions are some of its valuable features.

We use the solution to read incoming emails or tickets in real-time. We can develop rules based on the description of the tickets. For example, if a server is down and the incident comes to the tool as a ticket, the tool will get the server name and the affected service name, connect the server from the back end and resolve the issue.

The product has a very good triggering mechanism. It also provides schedule-based triggers.

We use the solution for the compliance and integration of the operating systems for CMDB, Discovery, or Control-M. The use case is for deploying the software on the system and provisioning the operating system in the target. There are two methods. We can provision the target machine with the template or configure it with an ISO image.

We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation.

We use BMC Truesight for orchestration among multiple third-party and BMC products. We use TrueSight to integrate and perform the use cases when required. For example, we might use BMC Remedy or ServiceNow as our ticketing system or ITSM.

The company wants to integrate products with TrueSight Orchestration to manage tickets and changes once they're raised. We also have TrueSight server automation for patching and provisioning or executing scripts and installing applications. We use TrueSight to perform all these things. 

We can use TrueSight to automate the Ansible work playbooks with Ansible Tower integration. When we get a request from ServiceNow, it goes to TrueSight and triggers the associated playbook. 

The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration.

We use this solution as an orchestration tool. This allows our customers to automate basic, routine tasks, such as resetting passwords or creating new accounts.

The automation function of this solution removes the need for system administration staff to spend their time on simple tasks, freeing them up to deal with more complex matters.

BMC TrueSight Orchestration does a lot of automation, so we are mainly using it for service fulfillment.

The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides. This provides a lot of flexibility when it comes to writing automation workflows.

The primary use case of this solution is to monitor our server, internet, and networking.

I am currently looking for another solution.

The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem.

I haven't been monitoring. I was told that because I am using advanced monitoring and alarm monitoring, it is causing a problem. However, it is my environment and I cannot change it.

I am now looking for better monitoring.