CA Service Operations Insight [EOL] Reviews

Name: CA Service Operations Insight [EOL]
Brand: Broadcom
Rating: 4.0 (6 reviews)

4.0 out of 5

6 reviews
100% willing to recommend

568 followers

What is CA Service Operations Insight [EOL]?

CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

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Featured reviews

it_user558420

Director at a individual & family service with 10,001+ employees

We had some home grown solutions that we were developing. They had the right product at the right time for us. It looks like a better fit than what we could design for ourselves. We looked at IBM a little bit, but they didn't have anything that went into this area that we were looking at. We would have to develop our own pieces there too. This looks like a more comprehensive solution for us. It is important that a vendor works with the customer, and they're receptive to customer requirements. We've been able to talk to them, and requests things from them. It's a two-way street. We get responses back from them, and updates to products and features included in the future releases that we need. So it's been very good.

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it_user353238

Enterprise Development Manager at a insurance company with 1,001-5,000 employees

We can bring in all the CIs that we have and associate them with services. We're able to create policies for doing that and cue the policies when we want. We filter those specific events that we're interested in and have them alerted through either a ticket or from a direct D-list email to our clients.

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it_user394989

TEM Engineer at Tech Mahindra

We deployed CA SOI for a customer and they are using it as a top-level monitoring tool for business stakeholders to check how their network infrastructure is performing and to view the status of critical enterprise-level services. This enables the decision-making body in the business to be aware in real-time about the performance and outages in the services provided, and thus deal with issues proactively before their business is impacted. The unique feature of integrating CA SOI with CA BSI gives NOC users a powerful tool to monitor their committed-service SLAs in real-time. If the SLA is impacted even slightly, the alerts in SOI are useful in giving the NOC users a heads-up and thus the relevant actions can be taken to ensure service continuity without breach of SLA.

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