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Taimoor Khan - PeerSpot reviewer
Network Operations Engineer at Inara Technologies
Reseller
Top 10
Cooperative support, stable, and secure
Pros and Cons
  • "When we have had power outages for a few hours we have had no issue with Cisco SD-WAN coming back online and functioning."
  • "We had some issues with Cisco SD-WAN but somehow we troubleshot it and things are going well. The issues have not been a large problem."

What is most valuable?

Cisco SD-WAN is highly secure.

What needs improvement?

We had some issues with Cisco SD-WAN but somehow we troubleshot it and things are going well. The issues have not been a large problem.

For how long have I used the solution?

I have been using Cisco SD-WAN for approximately 18 months.

What do I think about the stability of the solution?

When we have had power outages for a few hours we have had no issue with Cisco SD-WAN coming back online and functioning.

Buyer's Guide
Cisco Catalyst SD-WAN
January 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What other advice do I have?

The technical support is good from Cisco. When we have a problem we notify Cisco and within a day or two, they will have solved the situation. They are very cooperative.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
An Quang Vu Phan Phan - PeerSpot reviewer
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees
MSP
Good user experience and good security features, but can be buggy
Pros and Cons
  • "The user experience is pretty good."
  • "When it comes to adding more security features, you need to add more RAM."

What is most valuable?

The security of the solution is pretty good.

We like the user interface. It's fairly easy to navigate.

The user experience is pretty good.

We've found that the solution is easy to deploy.

The solution is very popular with many vendors.

Overall, our experience has been very positive. So far, so good. We don't have many complaints about its capabilities.

What needs improvement?

We've worked with BetterCloud, and found the security to be better than what is offered by Cisco. The user interface is nicer as well. Cisco should look at what they are doing and try to replicate it a bit.

When it comes to adding more security features, you need to add more RAM.

The pricing could be a bit better. When a customer transfers from a traditional WAN to SD-WAN, the subscription price is one big problem for them.

The solution is a bit buggy, which makes it slightly unstable.

The provisioning could be easier during deployment. Some vendors say they can handle provisioning, however, it differs from vendor to vendor.

For how long have I used the solution?

I've been working with the solution for more than one year at this point. It is likely closer to two years now.

What do I think about the stability of the solution?

We do find that the solution can be a bit buggy. The more complex the setup is, the more bugs we seem to find. There seem to be many bugs in the software.

The web GUI is easy to deploy, however, when we deploy a whole network for a customer, we can see how they run inside the GUI. We've had to open cases with technical support to help us deal with issues that arise.

What do I think about the scalability of the solution?

We have medium-sized clients, largely based in the retail industry.

How are customer service and technical support?

We've dealt with technical support in the past to help us deal with a few bugs. They are pretty professional.

Which solution did I use previously and why did I switch?

I'm working for a partner in Vietnam. They have many vendors, including Aruba and Meraki Cisco.

How was the initial setup?

The initial setup isn't too complex. It's pretty straightforward. A company shouldn't have too many issues with the setup.

I've done it a few times at this point, and every time, day by day, it gets easier and easier.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive. There's a big jump from WAN to SD-WAN which customers don't like.

What other advice do I have?

We are a Cisco partner.

I've worked with a variety of different versions of the solution. I'm not always using the latest version.

Cisco is a very professional organization. They offer good support.

I would rate the solution at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Cisco Catalyst SD-WAN
January 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1222212 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Real User
A scalable and stable solution which has good support and is easy to install
Pros and Cons
  • "Installation is easy."
  • "Compresson deduplication should be added."

What is our primary use case?

Primarily, the solution is meant for multi-side locations, in which different kinds of MPLS and internet to MPLS scaling over are involved, as well as configurations based on the latencies and data availability of the links. These are the kinds of parameter services to which I refer. In a nutshell, the solution focuses on the availability of the network from one side to the other. 

What needs improvement?

As there are several improvements we wish to see in the next release, I would rate the solution as an eight out of ten. 

Compresson deduplication should be added. This would make the solution excellent. The solution already affords availability, scalability, link monitoring and performance monitoring on the link. This means that if deduplication and compression could be added then, obviously, it would result in a compression of the data and a faster transmission between the side. 

If deduplication can be added at the source, then this will, certainly, greatly speed up the packet moment. 

For how long have I used the solution?

We have been engaged with Cisco and its various solutions for around 10 or 15 years, since the start, and specifically with Cisco SD-WAN for five or six years. We did not provide the solution during the middle of last year, although we did so previously. We have not sold the solution over this past year and have, instead, acted as a service partner. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is very scalable. 

How are customer service and technical support?

Cisco technical support is fairly good. 

Which solution did I use previously and why did I switch?

We have at least 10 to 15 customers making use of SD-WAN, but three or four when it comes to Cisco SD-WAN. This is because we also deal in other products, such as the segment concerning Silver Peak, Barracuda and NG Firewall. As we act as the consultant, we do not limit ourselves exclusively to the use of Cisco. There are various requirements which must be considered and these differ with the needs of the customer. 

How was the initial setup?

Installation is easy. While I do not recall its duration, I do so that it is not complex. It's pretty straightforward. 

What about the implementation team?

The side in charge of deployment and maintenance and a couple of engineers is sufficient for handling these tasks. 

What's my experience with pricing, setup cost, and licensing?

Cloud subscription management must be paid for, although this does not incur a perpetual fee. The cloud subscription comes with its own cost, owing to the maintenance and management costs that the device has of its own accord. Needless to say, there is a subscription fee involved. It is not free. 

What other advice do I have?

We have installed the solution with one of our customers. We are not its end-user, but the partner or consultant. 

Mostly, deployment is on-premises. XD management is cloud-based. 

Nowadays, there are more than three or four different units and data side locations, which obviously requires some kind of SD-WAN solution, regardless of which product the person plans to use. This is requisite technology for one's network. 

I would certainly recommend this solution to others. 

I rate Cisco SD-WAN as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1079229 - PeerSpot reviewer
Senior Network Engineer at a tech services company with 51-200 employees
Real User
Great centralized management and nice interface but the pricing is high
Pros and Cons
  • "You can easily scale the product."
  • "It should also be much more affordable for a larger number of customers."

What is our primary use case?

Typically it's used for connecting the hundreds of branches to multiple data centers and also the headquarters. 

How has it helped my organization?

The mean time between the failures is much lower than was before. Also, the man-hours required are fewer. Overall, the user experience is better than before this solution.

What is most valuable?

The application link selection, I would say, is quite useful. 

The load sharing over the multiple links is great. 

We like the centralized management and aggregation aspects.

Technology-wise, it's decent.

The solution is pretty stable.

You can easily scale the product.

They did a new interface of Cisco SD-WAN. It's good.

What needs improvement?

They need to improve the licensing, definitely. It needs to be easier to license. It should also be much more affordable for a larger number of customers. This is one of the main issues when working with customers. When you want to offer them the solution, they really do not like the price.

I would love to have better templating. It needs a more user-friendly interface. 

They need to add the features that help to configure and navigate the daily features. 

What do I think about the stability of the solution?

It's stable enough. They hardened it to their operating system. It's not an issue.

What do I think about the scalability of the solution?

It scales to a very high number, in terms of the hardware branch elements or hubs, or data centers, or even the cloud connection points. Scaling is not really an issue when it comes to Cisco SD-WAN. 

We currently have two customers on the solution. Right now, mostly, it's in the phase of testing to see how it fits the customer environment. They are considering growing in terms of the sizing and migrating all their traditional or legacy network to SD-WAN. 

How are customer service and support?

Technical support is decent from the Cisco side. We have no complaints about their level of service.

Which solution did I use previously and why did I switch?

We definitely worked with the other vendors, other competitive vendors. All of them have pros and cons. I have not switched from one vendor SD-WAN to Cisco. It's a relatively easy technology, however, it's not that easy to switch from A to B. We've worked with, for example, HPE, Aruba, and Fortinet.

How was the initial setup?

The initial setup is definitely not straightforward. It takes a lot of experience and knowledge to properly run up the system and clean up all the moving parts, and all the elements of the fabric. After that, the operation is easy. Operation is not that hard, however, to get there, the initial startup is not that easy.

The deployment time depends on the scale, however, typically, the controller spins up after one or two weeks. That's not counting the high-level designs or lower-level designs. 

The deployment only needs one or two engineers, and then you might need one person to handle maintenance requirements.

What about the implementation team?

We are the partners, therefore we are the value-added resellers. So what we do, is to help the customers do the implementation.

What was our ROI?

The ROI is really good. However, it depends on the company. I can't really evaluate the ROI in general. For some, it will be very high, and for some, it'll be very low. It depends on what they do, and what their expenses are.

What's my experience with pricing, setup cost, and licensing?

The costs to use the product are quite high.

That said, I can't speak to the exact licensing arrangements.

The most annoying thing is that you have to pay an annual subscription in order to operate the whole fabric. Regardless, the customer isn't getting the signatures or any updates. It's just for the functionality to continue as it is. It's also very annoying. This is not only for Cisco. It's true for others as well.

Which other solutions did I evaluate?

A solution we're currently considering right now is Versa.

What other advice do I have?

We are Cisco partners.

It's a decent technology. If a company really wants to go with SD-WAN, Cisco is one of the greatest in this area, definitely. If they have the budget for that allocated, and the operating expenses are allocated for the coming years, then I would suggest going ahead and trying it. There is always an option to go back to the traditional networking when it comes to Cisco. Therefore, if you don't like SD-WAN, you don't have to throw away the hardware. You can keep the legacy or traditional connections. That's one of the benefits of having Cisco SD-WAN.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1461459 - PeerSpot reviewer
Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Stable, good support, and the link load balancing feature helps maintain site availability
Pros and Cons
  • "The most valuable features are zero-disk provisioning and link load balancing on an application basis."
  • "The process of onboarding the vSmart, vBond, and vManage should be improved to make it easier to manage in general."

What is our primary use case?

We are a solution provider and Cisco SD-WAN is one of the products that we implement for our customers. I am a system integrator.

We use this product for zero-disk provisioning at branch offices. The controllers are at a central location and are used to manage the branches.

What is most valuable?

The most valuable features are zero-disk provisioning and link load balancing on an application basis. In the case of link load balancing, if an application is not working properly on the primary link, it may be fine on the secondary one. This means that if the first link goes down then it may still be accessible, which is a very good feature.

What needs improvement?

The process of onboarding the vSmart, vBond, and vManage should be improved to make it easier to manage in general. 

For how long have I used the solution?

I have been using Cisco SD-WAN for one year.

What do I think about the stability of the solution?

Stability-wise, it is a good product and it works very well.

What do I think about the scalability of the solution?

This is a scalable solution. There are between 1,000 and 1,500 users.

How are customer service and technical support?

I have been in contact with technical support and my experience with them has been fine.

How was the initial setup?

The length of time required for deployment depends on the scenario, but it usually takes between two and three days to set up.

What about the implementation team?

As a system integrator, I deploy this solution myself.

We need a couple of engineers at headquarters to maintain it, and we don't usually need anybody at the remote sites. Normally, it's plug-and-play.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a subscription basis.

What other advice do I have?

In summary, this is a good product and we plan to continue using it in the future. It is one that I definitely recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1273860 - PeerSpot reviewer
Pre-sales consultant at a tech services company with 10,001+ employees
Real User
Segmentation is great but router and voice gateway are not currently available
Pros and Cons
  • "The segmented traffic it provides is the best in the industry right now."
  • "Cisco's router and voice gateway has not been available since the launch of SD-WAN."

What is our primary use case?

Our primary use case generally relates to customers looking to reduce their MPLS costs. In addition, many of our customers are moving to the cloud, which can handle both on-prem and cloud services, a hybrid solution. Finally, some of our customers are looking to move towards new technologies and will choose this solution, but the primary use cases are the first two - reduction of MPLS costs, using multiple modes of transport, and managing and control of technologies.

We deal mainly with large enterprise companies. A few years ago customers were not aware of SD-WAN or they were not looking to migrate to SD-WAN, but now whenever there is talk around WAN, 95% of the customers are moving to SD-WAN.

What is most valuable?

I think segmentation is a valuable feature that the product provides. I think the segmented traffic it provides is the best in the industry right now.

What needs improvement?

The product is not a cheap solution and could be improved by lowering the cost. Most customers who do not buy Cisco give their primary reason as cost. If the cost was reduced then I think we'd be able to sell more. Vendor log in could also be improved. There are a lot of solutions on the market now that are open solutions, meaning boxless solutions. You don't really need to buy the box that Cisco provides. You can upgrade to SD-WAN using the open solutions. Cisco could provide a full mobile solution but I don't think they'll do that because selling their hardware on top of the software is their bread and butter, .

Before SD-WAN came in they provided quite a few features. For example, a lot of customers were using Cisco's router and voice gateway which has not been available since the launch of SD-WAN. They are still working on restoring it. It's one of the key issues with the Cisco SD-WAN solution that would be a good additional feature. Whatever features were supported before are not supported in the SD-WAN solution now. If they could incorporate all those features for customers that would be a big improvement. 

For how long have I used the solution?

I've been using SD-WAN for about two and a half years. We always pitch the latest version of the product. 

What do I think about the stability of the solution?

The stability of SD-WAN on iOS needs improving, they're in a transition phase. Cisco recently acquired Repeller. They are gradually migrating from their old SD-WAN to this new retail SD-LAN. It's been a challenge because the roadmaps they envisaged haven't quite worked out, it's not a smooth road. If you change from traditional WAN to SD-WAN from the retailers perspective, it can be a bit of a challenge. We also deploy Fortinet and that's easier. I don't know what's going to happen in the next couple of years, but for now, doing SD-WAN is a little bit of a challenge

What do I think about the scalability of the solution?

If you can get to the first step of migration and to stable operations then the scalability is not a challenge. The Cisco solution is pretty scalable. I think it's the most scalable solution in the market, but it has to setup properly. Once it's set up properly. Then scalability is not a challenge. Scalability is more of a challenge with products like Fortinet. The initial migration to SD-WAN is more of a challenge here.

How are customer service and technical support?

Technical support is very good, better than most of the vendors in the market, but they charge for it. 

How was the initial setup?

It depends on the customer. For smaller and medium-sized customers, it's not that difficult. But recently I have faced problems in migrating because it's where some of this new Cisco iOS is SD-WAN. It seems to be a bit unstable moving to it. All these complexities make migration difficult. It's not a cakewalk.

Again, deployment time depends on the customer and size of the company. It's hard to generalize. I'm from the presale team so we don't implement. We have another team dealing with implementation and there are around eight people in that team. 

What's my experience with pricing, setup cost, and licensing?

The solution is not cheap.  Most customers are now moving from an APEX spending model to an OPEX spending model. The licenses are pretty expensive. There are additional support costs which is not inexpensive. Licensing, support, product, technology, and everything in the Cisco SD-WAN solution costs. I think it's the most expensive solution on the market.

What other advice do I have?

It's important to realize the product has two layers, the underlay, and the overlay. The controller is in the overlay and the underlay is the physical devices. Most of those are on-prem, but the controller is mostly on the cloud. That's what most people prefer.

In terms of size, different customers have different migration plans and different approaches. For example, Cisco has the Meraki SD-WAN solution, and then they have the retailer SD-WAN solution. The question is which solution fits the customer best. I would advise them on that aspect first before deciding whether they go for a Meraki solution or a retailer solution. The second aspect, of course, is the budget. How much does the customer want to spend? And the third would be to ascertain their internal skill set on deploying, managing, and operating the SD-WAN solution. If the skill set is in-house then good for them, they can go ahead. But if not then I would propose a managed SD-WAN solution where maybe, for example, our company provides managed SD-WAN solutions for some Cisco products. The third thing I would advise for global customers is to decide if they want to deal with the last mile connectivity themselves or find a partner to do that for them. Security would be a final consideration and that depends on setup and scale. 

I would rate this product a seven out of 10, it hasn't quite made it for me to be rated higher. I'd like to see some improvement. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Network Engineer at Transportation
Real User
Provides hybrid networking.

What is most valuable?

Viptela (router) SDN-based services:

  • Hybrid networking.
  • Combination of low-cost appliances and virtualization.

How has it helped my organization?

While it is not implemented in our organisation, I have been looking in SDN for quite a while and had some concern about hype and buzz words surrounding development of the subject.

With Viptela (Cisco is buying this start up), it is the golden average on what I would like to see in SDN implementation.

For how long have I used the solution?

I have not used it yet.

What do I think about the stability of the solution?

Stability (especially running in virtualized environment) is an issue SDN vendors do not talk about until customer learns the hard way. It has to be tested.

What do I think about the scalability of the solution?

Scalability is a strong selling part of virtualized solutions. I hope it is the case for Viptela; something to test.

What other advice do I have?

This is definitely a product worthy of being evaluated and tested.

The attractive part is a combination of low-cost appliances and virtualization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1599519 - PeerSpot reviewer
Junior Solution Architect at a comms service provider with 51-200 employees
Real User
Useful Zero-Touch provisioning, good performance, and scalable
Pros and Cons
  • "I have found the performance and the Zero-Touch provisioning helpful which makes it easier for us to develop."
  • "The solution could be more secure. Security is always a priority for us."

What is our primary use case?

I have a partner in a manufacturing company that wants to reduce the use of the MPLS when using the internet. I proposed they use Meraki for the SD-WAN hub and since they only wanted to use a few WAN links I suggested the Cisco SD-WAN for their domain, main protection, and the internet for the backup of all the transitions that do not need critical time.

What is most valuable?

I have found the performance and the Zero-Touch provisioning helpful which makes it easier for us to develop.

What needs improvement?

The solution could be more secure. Security is always a priority for us.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

I have found this solution stable.

What do I think about the scalability of the solution?

The solution is scalable.

One of my client's organizations has approximately 5,000 users using the solution.

How was the initial setup?

The solution is easy to implement and maintain. 

If we already agreed on the design and conditions with the customer the installation can take approximately two hours to implement the hub. For the SD-WAN it can take less than one hour and if we use the VPP it is even quicker.

What's my experience with pricing, setup cost, and licensing?

There is no license required for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco SD-WAN an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.