What is our primary use case?
Initially, the primary use case was to lower costs, however, over time it has been to increase the availability of services according to the profile of the branches.
Something very important is the security that this technology brings with it. We protect the data, we segment and give priority to what we need. In the same way, the possibility of being able to choose the underlay that I really need is great. Together with the type of service, the MPLS or Internet, is an advantage. In software-defined networks, the simplicity of doing things is its main characteristic.
How has it helped my organization?
It has allowed us to better understand the client's business. It breaks down a bit the traditional barriers of uptime and SLA and thus we are able to profile the branches in a better way.
Real-time traffic monitoring has become a fundamental tool for clients since it allows them to see what is happening in the moment and thus to be able to estimate trends or to project changes in a better and more assertive way.
The secure connection to the cloud is a gain when evaluating the traditional centralized internet links that generally exist in data centers.
What is most valuable?
Being able to see the traffic in real-time and know what application you are consuming, together with the possibility of taking your requirements directly from the cloud, has been useful.
Load balancing is a feature that allows us to take the best of our links and distribute the load intelligently, always with an eye on the end-customer experience.
Being able to prioritize, according to the applications, the exit and entrance of the traffic in a dynamic way, unlike the current quality of service that is rigid and static, is a tremendous advantage as it is done according to demands in real-time, so the customer experience is always the best.
What needs improvement?
It is transversal to all industries. What is important is to work on the costs of the solution.
On the technical side, manufacturer-independent solutions should be able to handle different topologies, simple or complex, and without having to invest more money in infrastructure or licensing.
What I also find should be improved is the possibility of really separating the software layer from the hardware layer since today the current offer is not well adopted by the service providers, which is why it does not reach the end customers. I understand this is an issue that directly affects the business goal of each manufacturer.
For how long have I used the solution?
I've used the solution for five years.
Which solution did I use previously and why did I switch?
The truth is that I started using an initial solution called IWAN, the intelligent network. It tried to take the best of current technologies and provide it in a network format. In my opinion, it did not achieve its goals.
What's my experience with pricing, setup cost, and licensing?
It is not the cheapest solution on the market, however, without a doubt, it is one of the options that best handles complex topologies. Therefore there is a need to know more accurately what the client wants to do, what their applications are, what their flows are, and, after this consultation, define the best architecture and then choose the best manufacturer that obviously offers me a cost efficient option.
Which other solutions did I evaluate?
We evaluate the competition, however, within the same conditions, we wanted a dedicated equipment solution of bare metal, software, and hardware together plus the underlying layer.
What other advice do I have?
This is a great solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: CISCO, FORTINET, VERSA, DELL, VMWARE, HUAWEI