We use it for network services. We use them as edge network devices, edge network routers, and firewall routers.
Technical Director at Optko
Scalable, stable, but not competitively priced
Pros and Cons
- "Cisco SD-WAN is a good product."
- "I would recommend better-integrated management."
What is our primary use case?
What is most valuable?
We looked at an SD-WAN service and Cisco was a vendor that provided termination of those services. We bought it and it met the specification. Cisco Viptela solution met the specification for our network.
What needs improvement?
I would recommend better-integrated management. Some of the other vendors have moved to integrated management platforms. Better analytics and operational consoles with a deployment configuration that can work easily across the network.
For how long have I used the solution?
I have been using Cisco SD-WAN for over five years.
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What do I think about the stability of the solution?
It is pretty good. We have been reasonably happy with it.
What do I think about the scalability of the solution?
The scalability is fine. The issue has not been an issue of technology, it's been one of price.
How was the initial setup?
It was straightforward.
What about the implementation team?
We had a vendor and it was not hard. We took a while to get the templates, but not that long.
What's my experience with pricing, setup cost, and licensing?
Cisco SD-WAN is a good product, but as I said earlier, it's not priced competitively. There is nothing wrong with the product, but it is not as good as what you can buy from other vendors for a lower price. It depends because it's bandwidth-based licensing. It depends on how much bandwidth you put through it. Other products on the market do not have any licensing for bandwidth and that is one of its cost issues.
What other advice do I have?
We will be migrating to a different vendor. I would rate Cisco SD-WAN a six on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Support Engineer at Team Computers
Scalable, simple implementation, and good support
Pros and Cons
- "Cisco SD-WAN is a stable solution."
- "Cisco SD-WAN could improve the integration with the cloud."
What is our primary use case?
I am using Cisco SD-WAN for access to the internet.
What needs improvement?
Cisco SD-WAN could improve the integration with the cloud.
For how long have I used the solution?
I have used Cisco SD-WAN within the last 12 months.
What do I think about the stability of the solution?
Cisco SD-WAN is a stable solution.
What do I think about the scalability of the solution?
The scalability of Cisco SD-WAN is good.
We have approximately 2,000 people using the solution and approximately 25 of them are engineers.
How are customer service and support?
The support from Cisco SD-WAN is good.
How was the initial setup?
The setup of Cisco SD-WAN was easy.
What's my experience with pricing, setup cost, and licensing?
There is a monthly subscription to use this solution.
What other advice do I have?
I rate Cisco SD-WAN a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cisco Catalyst SD-WAN
December 2024
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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Technical Architect at a comms service provider with 10,001+ employees
Allows businesses to avoid any unnecessary lengthy network changes
Pros and Cons
- "This solution comes with comprehensive technical support."
- "The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio."
What is our primary use case?
Our retail clients use this solution to connect their branches.
How has it helped my organization?
With this SD-WAN solution, all we have to do is configure the VM network. The older reconfiguration could take months or even years because we needed to check, verify, test — this was very hectic. I would say that this solution allows businesses to avoid any unnecessary lengthy network changes. At the same time, necessary network changes can be done quickly and easily.
What is most valuable?
This solution comes with comprehensive technical support.
What needs improvement?
Cisco should focus more on making products that are convenient for users. Sadly, I think they are more interested in making money rather than making reliable products.
The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio, without additional marketing and other unnecessary features. Still, so far it has been working well. Plus, the support is great. The only drawback is that it's an expensive solution.
For how long have I used the solution?
I have been selling Cisco SD-WAN for two years.
What do I think about the stability of the solution?
For standard use, it's pretty stable. If you want to use this solution to manage traffic, then it depends on the release. Cisco has several patches for a variety of problems. Still, they can't guarantee that there won't' be any bugs.
What do I think about the scalability of the solution?
This solution is pretty scalable.
How are customer service and technical support?
Cisco's technical support is great.
How was the initial setup?
The initial setup is complex. Setting up the controllers and the certification center is difficult.
What's my experience with pricing, setup cost, and licensing?
In the Russian market where we operate, this solution is expensive.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of nine.
If you're interested in using this solution, first ask yourself how often do you need to change your network configuration? If you rarely have to switch, then you don't need SD-WAN.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Product Manager at Uop Ipl
Gives good ROI but setup is complex
Pros and Cons
- "Cisco SD-WAN's most valuable feature is the ease of transition."
- "If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult."
What is most valuable?
Cisco SD-WAN's most valuable feature is the ease of transition.
What needs improvement?
Cisco SD-WAN's smart account stuff could be improved. People still think they're using traditional licenses, so customers need a lot of education on using SD-WAN devices, especially on the smart/virtual account side.
For how long have I used the solution?
I've been using Cisco SD-WAN for about two years.
What do I think about the stability of the solution?
Cisco SD-WAN's stability is good - I haven't found any issues at the operational level.
What do I think about the scalability of the solution?
Cisco SD-WAN's scalability is good.
How was the initial setup?
The initial setup was complex and required us to plan ahead. If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult.
What was our ROI?
It takes some time, but Cisco SD-WAN gives a good ROI - for example, we have had some savings in terms of transport.
What other advice do I have?
I'd advise anybody thinking of implementing Cisco SD-WAN to learn the smart and virtual account setup and the staging and installation process very clearly. This isn't just a case of buying a license or device and installing it, you need to create a lot of stuff, so you need to understand the technology before buying it, at least in a test lab or non-production environment. I would give Cisco SD-WAN a rating of seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Solutions Architect at a computer software company with 201-500 employees
Well-document, easy to deploy, simple to manage and use
Pros and Cons
- "The most valuable features are manageability, scalability, and simplicity."
- "We have had some problems with the licensing model, and it is something that should be improved."
What is our primary use case?
We are a solution provider and SD-WAN, Cisco's software-defined wide area network, is one of the products that we work with.
At this point, only one of our clients has implemented this solution. They are a bank that has redundant links in their branches.
What is most valuable?
The most valuable features are manageability, scalability, and simplicity.
What needs improvement?
We have had some problems with the licensing model, and it is something that should be improved. Specifically, Cisco has some bugs regarding licensing that they need to resolve.
What do I think about the stability of the solution?
Cisco's SD-WAN is a stable product.
What do I think about the scalability of the solution?
This is a scalable solution. Our financial client has approximately 200 branches.
How are customer service and support?
This was our first implementation of this solution and we didn't need to contact technical support.
Which solution did I use previously and why did I switch?
I have used Citrix SD-WAN as well, although I have very little experience with it.
How was the initial setup?
The process is well documented and the installation is easy. In our team, we have four people on the team to implement SD-WAN.
The length of time required for deployment depends on the environment. For controllers, it takes between two and three days to deploy. For individual branches, it depends on the situation.
What about the implementation team?
We have an in-house team of four people for deployment and maintenance.
What other advice do I have?
Overall, this is a good solution and I recommend it. The only complaint I have is that I would like them to resolve the problems with the licensing model.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President Of Services at a tech services company with 51-200 employees
Scalable with good visibility but needs native connectivity into the major cloud providers
Pros and Cons
- "The solution can scale. We haven't had any issues doing so."
- "Technical support could be more helpful and responsive."
What is our primary use case?
The solution is primarily just for software-defined WAN or WAN edge solutions. We use it to connect to data centers.
What is most valuable?
All the features that they have in there have been great. The solution offers good quality of service, visibility, connectivity, and security. It's all of that stuff that makes it good. That is what's required.
Cisco is finding its footing in that area, and they're getting better.
For our team, the installation is pretty straightforward.
The solution can scale. We haven't had any issues doing so.
What needs improvement?
The quality could always continuously improve. For example, we've had stability concerns in the past.
Native connectivity into the major cloud providers would be ideal.
Often, the solution does require a specialized team to come in and assist with the initial setup.
Technical support could be more helpful and responsive.
For how long have I used the solution?
I've been dealing with the solution for three or four years at this point.
What do I think about the stability of the solution?
The solution could be more stable. There are issues that they've had to deal with.
What do I think about the scalability of the solution?
The solution seems to be scalable so far. For all the opportunities we've been involved with, it's been good and we haven't hit a wall.
How are customer service and technical support?
We do deal with technical support from time to time. Their tech support could be better. We are not 100% satisfied with the level of service they offer.
How was the initial setup?
For us, the implementation is easy, as we are trained to handle it. The product usually requires somebody like us to come in there and help customers through this.
Deployment times vary depending on the client and the environment. It depends on how big, the opportunity, how many sites, how many branches, et cetera. All of that stuff comes into play.
What about the implementation team?
We assist our clients with the implementation process.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the costs associated with the product. We get involved with just the installations, that's all.
What other advice do I have?
We're a service partner. As implementors, we install all versions. Usually, however, when we get involved, it's always the latest version that we are installing.
I'd advise users to understand what they're getting. It's a good idea to probably do a POC to see it and make sure it meets all the requirements that the company is looking for before buying in completely.
I'd rate the solution at a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Lead BD,Global ICT & transformation at a computer software company with 1,001-5,000 employees
Good routing and WAN optimization but needs more competitive pricing
Pros and Cons
- "If I have to give a neutral view of all the SD-WAN platforms that I have known so far, Cisco is good in routing."
- "We have found that their SD-WAN has a lot of scope for improvement."
What is most valuable?
If I have to give a neutral view of all the SD-WAN platforms that I have known so far, Cisco is good in routing.
The solution does not offer WAN optimization.
What needs improvement?
We have found that their SD-WAN has a lot of scope for improvement.
For example, they can probably look at their security stack. They can look at including some features like WAN optimizing, which is currently not there as a part of their in-built SD-WAN features. That could make their device a full-fledged SD-WAN with a single stack or a single device, solving many problems. It would mean once a customer goes for a Cisco SD-WAN, he doesn't have to look at a second device in his ecosystem.
Cisco has got integration challenges.
The solution lacks advanced security features.
Besides a WAN optimizer, I would like to see if they can do something about the security, and maybe they could have in-built security features such as a firewall.
The cost could be better. Cisco is not great for the SMB market. These are price-sensitive customers and they typically will not go ahead with Cisco, unless and until they are a global organization and they have their entire ecosystem deployed on Cisco. Otherwise, Cisco is struggling to connect with these players as their pricing is high. They need to have better technology at a more competitive price.
For how long have I used the solution?
The organization that I work for, basically, we have deployed it in our lab. We do testing of multiple OEMs. It's been more than two years, that we have been using Cisco SD-WAN.
Which solution did I use previously and why did I switch?
I have experience with a variety of different solutions. I also have worked with
Versa, Fortinet and FatPipe.
How was the initial setup?
The initial setup could be more straightforward. A solution such as FatPipe, for example, has a very easy setup. In that case, when it comes to the GUI, in four, five clicks, the entire network gets established.
What's my experience with pricing, setup cost, and licensing?
The solution needs to be priced more competitively. SMBs won't even look at Cisco as they already know it will be too expensive.
Which other solutions did I evaluate?
I've worked with other solutions and therefore have evaluated them a bit.
For example, FatPipe has an easier initial setup. The GUI is very simple, and the platform is highly, highly advanced, even as compared to your Cisco, Versa, or Fortinet options.
What I see in Fortinet is more for firewall extensions, with some software-defined controls. While the functionalities of WAN Optimization, functionalities of a seamless failover are not there. There are some potential technologies that FatPipe has, that are not there in any of these OEMs. On top of that, it's a very simple to use technology for many customers. A lot of our customers have also given this feedback that technically Cisco, Fortinet, et cetera, might be big names, however, FatPipe technically is superior technology today, when it comes to SD-WAN. In terms of FatPipe, they have a single device that has routing, switching, load balancing, WAN optimizer, and FatPipe does full WAN optimization.
Cisco also claims to do WAN Ops. Fortinet also claims to do WAN optimization. What I have found is that Versa doesn't have that feature at all. Versa needs to come up with WAN optimization feature in order to catch up.
Cisco does a basic sliding window and PCP, UDP, which is a basic level of WAN optimization, whereas FatPipe does sliding window TCP, UDP, caching, comparison, data application - all seven or eight techniques are possible.
What other advice do I have?
We're both customers and resellers.
I'm not sure which version of the solution we're using at this time. I don't know the version number off-hand.
Cisco is no doubt a great company in the routing area. Nobody can beat them or nobody can even come close to them. That said, to be very honest, in the SD Wan space, they are struggling. There are a lot of cases where Cisco is technically disqualified when it comes to pure SD-WAN. SD-WAN is the game of FatPipe. FatPipe is the one who invented this technology, and they have delivered SD-WAN since 2002. This company has more than 20 years of experience, from what I understand. Whenever you use these two technologies, you actually get to know that FatPipe in comparison to Cisco is so seamless, extremely seamless.
Cisco doesn't have advanced security features. Cisco doesn't really do WAN Ops. It does packet duplicates. Technically, both do packet duplicates. If they have failover traffic from a primary to secondary link, they will duplicate the packet. Otherwise, there cannot be a seamless failover. FatPipe has patented technology that doesn't do packet duplication. That's the reason they save 50% of Enterprise bandwidth while doing a failover. On top of that, FatPipe is the only SD-WAN. If at all there is a video on the voice system that is going on in any of this other technology, it is bound to fail. If there is a glitch in the primary link, or the primary link is failing, FatPipe is the only technology that is able to hold everything down. The user will not even know that the primary link has gone down. That is why it's extremely unique and extremely compelling technology. It is something that no other OEM in the world has. Even Cisco can't touch it.
In general, I'd rate Cisco at a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Operations Manager at a tech services company with 1,001-5,000 employees
It has fantastic orchestration on the VPN connection, but it is very expensive
Pros and Cons
- "The orchestration on the VPN connection between remote locations is a fantastic feature. I used it some time ago."
- "The bandwidth limitations would be good to remove, but it is a policy and license situation for Cisco because the cost is very high. It would be good to have OTP implemented with VRF. It can have support for EIGRP Over the Top (OTP) VRF. I saw some limitations in regards to the VRF protocol and the advertisement between VRF configuration. EIGRP Over the Top basically was quite limited with the VRF configuration. If you wanted to do rollback in VRF by using the EIGRP OTP protocol, the formation was not populated across. Cisco got back and confirmed that it is a configuration that I need to wait for until the next release, which is going to happen in one year. Cisco documentation is not the way it used to be before. It just gives an easy way to configure, but it doesn't go into the details of the configuration. The information that you need is there, but sometimes you want to go further and get more information, but the information is quite limited. It would be good to cover a few business cases or configuration cases. They used to be there in the past."
What is our primary use case?
Normally, you use it for the internet connection.
What is most valuable?
The orchestration on the VPN connection between remote locations is a fantastic feature. I used it some time ago.
What needs improvement?
The bandwidth limitations would be good to remove, but it is a policy and license situation for Cisco because the cost is very high.
It would be good to have OTP implemented with VRF. It can have support for EIGRP Over the Top (OTP) VRF. I saw some limitations in regards to the VRF protocol and the advertisement between VRF configuration. EIGRP Over the Top basically was quite limited with the VRF configuration. If you wanted to do rollback in VRF by using the EIGRP OTP protocol, the formation was not populated across. Cisco got back and confirmed that it is a configuration that I need to wait for until the next release, which is going to happen in one year.
Cisco documentation is not the way it used to be before. It just gives an easy way to configure, but it doesn't go into the details of the configuration. The information that you need is there, but sometimes you want to go further and get more information, but the information is quite limited. It would be good to cover a few business cases or configuration cases. They used to be there in the past.
For how long have I used the solution?
I have been using this solution for around seven years.
What do I think about the stability of the solution?
It is good. There are some nice elements about it, but there are a few difficulties, and it is always an improvement process.
What do I think about the scalability of the solution?
It is good. You can scale as much as you want, but you have a limitation of the license.
You cannot go further than a certain number of licenses. I can only have 15 locations or so because it would scale the price.
How are customer service and technical support?
Technical support is good and always handy to give the answers to the questions that you have about how to use it. They always find the issues and the resolutions of the problems that you have.
Which solution did I use previously and why did I switch?
I am currently using Fortinet SD-WAN because it is less expensive. It is not as expensive as Cisco SD-WAN. That is the reason we switched from Cisco SD-WAN to Fortinet SD-WAN.
How was the initial setup?
It is not that complex. If you concur with the previous configurations that you need to perform a VPN tunnel and everything related to it, then it is not that complex.
The deployment duration depends on how you implement it and the complexity of the connections. If you are having a full mesh configuration, it will take you quite a long time. It depends on the infrastructure that you need to connect to. For a basic operation, it might take you five hours.
What about the implementation team?
I don't use any integrator or retailer at all. The way they have implemented SD-WAN is that they just provide the device. The devices are handed to me to be implemented and configured.
For maintaining the product, you just need to monitor the connection to the platform through the web portal. Overall, you need to dedicate two hours per day to assess the functionality of the devices and implementing them. It could be as easy as one day or five hours. It could also get very complicated depending on the configuration that you are doing. So, if you want to go fancy in the configuration, it can take you easily one weekend deploying the configuration. It depends on how complicated you want to go. I would say as long as you keep it simple, it will take you pretty much three hours or two hours for implementing it.
What's my experience with pricing, setup cost, and licensing?
It is expensive. The license limitation is there in terms of bandwidth. Basically, Cisco is always good in terms of performance and related things. However, if you want to have a license, for example, for 100 Mbps, they charge you because of their 100 Mbps. If you want to go without the license of 300 Mbps, it is a bandwidth license as well. This is not happening with other vendors. That is the reason why we moved away from Cisco. The bill gets a little bit high.
I do remember that one time we were trying to increase the bandwidth for at least five devices, and the license got as high as 20-grand for five devices, only for the license. It was expensive for us at the time. Our company is not a big company, but it is a solid company. The price was very high, and we moved away from Cisco because of the price.
What other advice do I have?
I would recommend it only if you have the budget to buy and implement a good solution with Cisco. Otherwise, unfortunate for Cisco, there are other vendors. They do the job pretty well. They are able to deliver what you require in the same way that Cisco does, but the price is going to be a little bit affordable for the company.
In my company, we don't have any plans of buying anything related to SD-WAN, but, in terms of personal growth, I'm planning to get more information and more knowledge about SD-WAN. There are a couple of courses that I could learn from.
I would rate Cisco SD-WAN a six out of ten. It is a good solution with SD-WAN, but it is not the best.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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