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Igor Bobrov - PeerSpot reviewer
Head of Cisco Department at MUK
Reseller
Top 5
Good segmentation, high security, and flexible
Pros and Cons
  • "The initial setup is straightforward and easy to deploy."
  • "The UI has room for improvement."

What is our primary use case?

Cisco SD-WAN is used to connect users to network applications securely.

What is most valuable?

The segmentation, high security, and flexibility of the Cisco SD-WAN are the most valuable features.

What needs improvement?

The cost of Cisco SD-WAN is high and has room for improvement compared to competitors such as Fortinet which has similar functionality.

The technical support has room for improvement.

The UI has room for improvement.

For how long have I used the solution?

I have been using Cisco SD-WAN for a couple of years.

Buyer's Guide
Cisco Catalyst SD-WAN
March 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,152 professionals have used our research since 2012.

How are customer service and support?

Our engineers dislike dealing with Cisco technical support as they frequently face redirection and have to wait for months to get their issues resolved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward and easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The price is based on the types of routers being used as well as the product licenses.

Which other solutions did I evaluate?

Fortinet FortiGate has a more comfortable UI and better logic than Cisco.

What other advice do I have?

I give Cisco SD-WAN an eight out of ten.

Cisco SD-WAN is mainly intended for medium to large enterprises as it provides significant benefits for organizations with distributed offices across different regions or countries.

I recommend that new users become familiar with all the features that Cisco SD-WAN offers, to enable them to complete their tasks effectively.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1520442 - PeerSpot reviewer
Founder at a comms service provider with 51-200 employees
Real User
Complex deployment but a strong brand and stable solution
Pros and Cons
  • "The technical support is very responsive."
  • "The deployment is complex."

What needs improvement?

The software for Cisco SD-WAN is overkill because the box is more powerful than required. Cisco needs to replace it with a normal router because the current one is very advanced. They expect a stable internet connection but then try to get sophisticated devices to connect to any infrastructure. However, the infrastructure requires only SIM cards, so it's not that difficult. Implementing a router and a dual-SIM router would be sufficient, but Cisco makes it complicated.

I cannot speak to additional features, but we've heard that Cisco may add analytics to the SD-WAN.

For how long have I used the solution?

We have been using this solution for about nine months, and it is deployed on-premises.

What do I think about the stability of the solution?

I have not heard any complaints about the stability. The problem with this solution is with the interface, not the equipment.

What do I think about the scalability of the solution?

I can not speak to the scalability, but we used Cisco SD-WAN for a big gas station digitalization project. The gas station had to be connected to a government-owned company and then deployed to 5,500 locations, so it was a big project. I believe a government-owned company currently completes the maintenance of the 5,500 locations.

Our company was just in charge of implementation and installation. I am unsure how many technicians they have, but the maintenance response is so slow, which may mean that the technicians are not well educated or trained about the SD-WAN. Regarding deployment, it took one person about two to three days to connect, configure and do the ATP.

How are customer service and support?

The technical support is very responsive, but they lack resident experts. So they have to divert the support to Singapore or Australia. They should have experts locally to provide support.

How was the initial setup?

The deployment is complex, and Cisco makes everything complicated. It took about two to three days to deploy, and the engineers completed it.

What's my experience with pricing, setup cost, and licensing?

The solution is costly compared to Aruba. You also have to pay if you want to implement extra features like a VPN.

What other advice do I have?

I rate this solution an eight out of ten. The Cisco brand is strong, and its connections to the government are also strong. Cisco has very good distribution and connections with universities, unlike other equipment manufacturers. In addition, they provide free seminars to government officials and receive allowances in return. Cisco does a great job managing its customers.

I believe Cisco and Palo Alto here in Jakarta and Indonesia are very strong compared to Aruba and Citrix. I last heard about Citrix when I worked with Nokia and Motorola ten years ago. Citrix only does password and computer synchronization, which is done from Singapore. Citrix also did not have local support about ten to 12 years ago.

Cisco has been around for quite a long time and gives a very good discount to system integrators if they try to sell their product. Although they have high published prices, the price for a distributor or reseller is very attractive with discounts sometimes as high as about 20% or 30%.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partners
PeerSpot user
Buyer's Guide
Cisco Catalyst SD-WAN
March 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,152 professionals have used our research since 2012.
Alex Shengelevich - PeerSpot reviewer
Chief technology officer at Winncom Technologies
Real User
An easy-to-set-up solution, is scalable, stable and helpful for our customers
Pros and Cons
  • "It is a very scalable solution."
  • "The solution is expensive and could be cheaper."

What is our primary use case?

We are an IT integration company that implements this solution for customers and clients. We deploy the solution on-premises.

What is most valuable?

The solution is stable.

What needs improvement?

The solution is expensive and could be cheaper.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is a very scalable solution. 

How are customer service and support?

We have experience with customer service and support.

How was the initial setup?

The initial setup is straightforward in a laboratory environment, but when we started implementing it in the field, we had some problems. We are deploying a pilot of the solution for a few branches.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

We have a subscription and a three-year license.

What other advice do I have?

I rate the solution a nine out of ten and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
reviewer1581828 - PeerSpot reviewer
Technical Architect at a comms service provider with 10,001+ employees
Real User
Allows businesses to avoid any unnecessary lengthy network changes
Pros and Cons
  • "This solution comes with comprehensive technical support."
  • "The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio."

What is our primary use case?

Our retail clients use this solution to connect their branches.

How has it helped my organization?

With this SD-WAN solution, all we have to do is configure the VM network. The older reconfiguration could take months or even years because we needed to check, verify, test — this was very hectic. I would say that this solution allows businesses to avoid any unnecessary lengthy network changes. At the same time, necessary network changes can be done quickly and easily.

What is most valuable?

This solution comes with comprehensive technical support. 

What needs improvement?

Cisco should focus more on making products that are convenient for users. Sadly, I think they are more interested in making money rather than making reliable products. 

The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio, without additional marketing and other unnecessary features. Still, so far it has been working well. Plus, the support is great. The only drawback is that it's an expensive solution. 

For how long have I used the solution?

I have been selling Cisco SD-WAN for two years.

What do I think about the stability of the solution?

For standard use, it's pretty stable. If you want to use this solution to manage traffic, then it depends on the release. Cisco has several patches for a variety of problems. Still, they can't guarantee that there won't' be any bugs. 

What do I think about the scalability of the solution?

This solution is pretty scalable. 

How are customer service and technical support?

Cisco's technical support is great. 

How was the initial setup?

The initial setup is complex. Setting up the controllers and the certification center is difficult. 

What's my experience with pricing, setup cost, and licensing?

In the Russian market where we operate, this solution is expensive. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

If you're interested in using this solution, first ask yourself how often do you need to change your network configuration? If you rarely have to switch, then you don't need SD-WAN.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Roland Hambleton - PeerSpot reviewer
Technical Director at Optko
Real User
Scalable, stable, but not competitively priced
Pros and Cons
  • "Cisco SD-WAN is a good product."
  • "I would recommend better-integrated management."

What is our primary use case?

We use it for network services. We use them as edge network devices, edge network routers, and firewall routers.

What is most valuable?

We looked at an SD-WAN service and Cisco was a vendor that provided termination of those services. We bought it and it met the specification. Cisco Viptela solution met the specification for our network.

What needs improvement?

I would recommend better-integrated management. Some of the other vendors have moved to integrated management platforms. Better analytics and operational consoles with a deployment configuration that can work easily across the network. 

For how long have I used the solution?

I have been using Cisco SD-WAN for over five years.

What do I think about the stability of the solution?

It is pretty good. We have been reasonably happy with it.

What do I think about the scalability of the solution?

The scalability is fine. The issue has not been an issue of technology, it's been one of price. 

How was the initial setup?

It was straightforward.

What about the implementation team?

We had a vendor and it was not hard. We took a while to get the templates, but not that long. 

What's my experience with pricing, setup cost, and licensing?

Cisco SD-WAN is a good product, but as I said earlier, it's not priced competitively. There is nothing wrong with the product, but it is not as good as what you can buy from other vendors for a lower price. It depends because it's bandwidth-based licensing. It depends on how much bandwidth you put through it. Other products on the market do not have any licensing for bandwidth and that is one of its cost issues. 

What other advice do I have?

We will be migrating to a different vendor. I would rate Cisco SD-WAN a six on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr Manager Infrastructure at a financial services firm with 5,001-10,000 employees
Real User
Allows you to consolidate branch links but lacks flexibility in licensing
Pros and Cons
  • "SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself."
  • "The initial setup was not very straightforward, but it gets easier the more deployments you complete."

What is our primary use case?

We use this solution to interconnect our branches with the headquarters and interconnect other countries with the hub.

How has it helped my organization?

Before we deployed SD-WAN, we used to have at least two links per branch but could only use one at a time. Now we are able to use all the links together.

What is most valuable?

The best feature about SD-WAN is the ability to consolidate the links to the branch and load-balance the traffic.

What needs improvement?

There should be more flexibility in the licensing. In the next release, I would like Cisco to add all the troubleshooting tools from Viptela to SD-WAN.

For how long have I used the solution?

I've been using this solution for two years.

What do I think about the stability of the solution?

SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself.

What do I think about the scalability of the solution?

This solution is very scalable - the only requirement is to add the licenses for the devices being brought on board.

How was the initial setup?

The initial setup was not very straightforward, but it gets easier the more deployments you complete.

What about the implementation team?

We used an integrator and Cisco themselves.

What's my experience with pricing, setup cost, and licensing?

When purchasing, there are so many features available that it's quite confusing deciding which to choose. And some of the devices force you to buy licenses you don't want. 

What other advice do I have?

As far as deployment is concerned, either get Cisco Professional Services or an integrator to assist, as the person taking lead on deployment needs to have experience with the product. I'd give this product a score of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Premnath Jaganathan - PeerSpot reviewer
Product Manager at Uop Ipl
Real User
Top 5
Gives good ROI but setup is complex
Pros and Cons
  • "Cisco SD-WAN's most valuable feature is the ease of transition."
  • "If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult."

What is most valuable?

Cisco SD-WAN's most valuable feature is the ease of transition.

What needs improvement?

Cisco SD-WAN's smart account stuff could be improved. People still think they're using traditional licenses, so customers need a lot of education on using SD-WAN devices, especially on the smart/virtual account side.

For how long have I used the solution?

I've been using Cisco SD-WAN for about two years.

What do I think about the stability of the solution?

Cisco SD-WAN's stability is good - I haven't found any issues at the operational level.

What do I think about the scalability of the solution?

Cisco SD-WAN's scalability is good.

How was the initial setup?

The initial setup was complex and required us to plan ahead. If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult.

What was our ROI?

It takes some time, but Cisco SD-WAN gives a good ROI - for example, we have had some savings in terms of transport.

What other advice do I have?

I'd advise anybody thinking of implementing Cisco SD-WAN to learn the smart and virtual account setup and the staging and installation process very clearly. This isn't just a case of buying a license or device and installing it, you need to create a lot of stuff, so you need to understand the technology before buying it, at least in a test lab or non-production environment. I would give Cisco SD-WAN a rating of seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Architect IT-systemen at Cegeka
MSP
Easy to deploy, roll out, and use for failovers and designing solutions
Pros and Cons
  • "It is really easy to deploy and use. It is also easy to use for failovers and designing solutions. The rollout is really quick. It is easy to adjust and roll out."
  • "It is the best solution that I ever had, but there might be something better than this in the future."

What is our primary use case?

We use Cisco SD-WAN for a VPN, and we create the DNS in Fortinet. We have used this solution for data centers and failover tests for disaster recovery.

What is most valuable?

It is really easy to deploy and use. It is also easy to use for failovers and designing solutions.  

The rollout is really quick. It is easy to adjust and roll out.

For how long have I used the solution?

I have been using Cisco SD-WAN for five or six years.

What do I think about the stability of the solution?

It is as stable as your lines are. We mostly have fiber connections, and it is really stable and performing well. I once had a problem with a power unit, but I have never experienced any downtime.

How are customer service and technical support?

We have contacted them. All engineers were experienced enough to support us. We had a special team from Cisco.

How was the initial setup?

The initial setup was straightforward. The design takes longer than the implementation. You have to know your layer 3, but it can also define layer 2 or layer 1. It is really a great tool. 

What about the implementation team?

I used a consultant for the implementation. I am an architect, and I only design the solution. I discuss the solution with the network engineer and then roll it out with the help of the network engineer and the project manager.

What's my experience with pricing, setup cost, and licensing?

It is much cheaper than other solutions. Most of our clients are the top 500 companies, and they all have a corporate contract.

What other advice do I have?

I would recommend this solution. It is a great solution, and it is already defined. It is more suitable for medium and large enterprises operating in lots of regions and countries. For smaller organizations, you can use a normal business DSL solution. 

I would advise doing a VR test to make sure that all settings are correct. We have had issues where the configuration or IP spoofing on the network was not so good. You also need to know the number of tenants that you need. You can set it up on paper, but if you don't test it, you would never know that it is working. 

I would rate Cisco SD-WAN a nine out of ten. It is the best solution that I ever had, but there might be something better than this in the future.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.