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Roland Hambleton - PeerSpot reviewer
Technical Director at Optko
Real User
Scalable, stable, but not competitively priced
Pros and Cons
  • "Cisco SD-WAN is a good product."
  • "I would recommend better-integrated management."

What is our primary use case?

We use it for network services. We use them as edge network devices, edge network routers, and firewall routers.

What is most valuable?

We looked at an SD-WAN service and Cisco was a vendor that provided termination of those services. We bought it and it met the specification. Cisco Viptela solution met the specification for our network.

What needs improvement?

I would recommend better-integrated management. Some of the other vendors have moved to integrated management platforms. Better analytics and operational consoles with a deployment configuration that can work easily across the network. 

For how long have I used the solution?

I have been using Cisco SD-WAN for over five years.

Buyer's Guide
Cisco Catalyst SD-WAN
September 2024
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
802,829 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is pretty good. We have been reasonably happy with it.

What do I think about the scalability of the solution?

The scalability is fine. The issue has not been an issue of technology, it's been one of price. 

How was the initial setup?

It was straightforward.

What about the implementation team?

We had a vendor and it was not hard. We took a while to get the templates, but not that long. 

What's my experience with pricing, setup cost, and licensing?

Cisco SD-WAN is a good product, but as I said earlier, it's not priced competitively. There is nothing wrong with the product, but it is not as good as what you can buy from other vendors for a lower price. It depends because it's bandwidth-based licensing. It depends on how much bandwidth you put through it. Other products on the market do not have any licensing for bandwidth and that is one of its cost issues. 

What other advice do I have?

We will be migrating to a different vendor. I would rate Cisco SD-WAN a six on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kishlay Choudhary - PeerSpot reviewer
Technical Support Engineer at Team Computers
Real User
Scalable, simple implementation, and good support
Pros and Cons
  • "Cisco SD-WAN is a stable solution."
  • "Cisco SD-WAN could improve the integration with the cloud."

What is our primary use case?

I am using Cisco SD-WAN for access to the internet.

What needs improvement?

Cisco SD-WAN could improve the integration with the cloud.

For how long have I used the solution?

I have used Cisco SD-WAN within the last 12 months.

What do I think about the stability of the solution?

Cisco SD-WAN is a stable solution.

What do I think about the scalability of the solution?

The scalability of Cisco SD-WAN is good. 

We have approximately 2,000 people using the solution and approximately 25 of them are engineers.

How are customer service and support?

The support from Cisco SD-WAN is good.

How was the initial setup?

The setup of Cisco SD-WAN was easy.

What's my experience with pricing, setup cost, and licensing?

There is a monthly subscription to use this solution.

What other advice do I have?

I rate Cisco SD-WAN a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Catalyst SD-WAN
September 2024
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
802,829 professionals have used our research since 2012.
Technical Architect at a comms service provider with 10,001+ employees
Real User
Allows businesses to avoid any unnecessary lengthy network changes
Pros and Cons
  • "This solution comes with comprehensive technical support."
  • "The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio."

What is our primary use case?

Our retail clients use this solution to connect their branches.

How has it helped my organization?

With this SD-WAN solution, all we have to do is configure the VM network. The older reconfiguration could take months or even years because we needed to check, verify, test — this was very hectic. I would say that this solution allows businesses to avoid any unnecessary lengthy network changes. At the same time, necessary network changes can be done quickly and easily.

What is most valuable?

This solution comes with comprehensive technical support. 

What needs improvement?

Cisco should focus more on making products that are convenient for users. Sadly, I think they are more interested in making money rather than making reliable products. 

The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio, without additional marketing and other unnecessary features. Still, so far it has been working well. Plus, the support is great. The only drawback is that it's an expensive solution. 

For how long have I used the solution?

I have been selling Cisco SD-WAN for two years.

What do I think about the stability of the solution?

For standard use, it's pretty stable. If you want to use this solution to manage traffic, then it depends on the release. Cisco has several patches for a variety of problems. Still, they can't guarantee that there won't' be any bugs. 

What do I think about the scalability of the solution?

This solution is pretty scalable. 

How are customer service and technical support?

Cisco's technical support is great. 

How was the initial setup?

The initial setup is complex. Setting up the controllers and the certification center is difficult. 

What's my experience with pricing, setup cost, and licensing?

In the Russian market where we operate, this solution is expensive. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

If you're interested in using this solution, first ask yourself how often do you need to change your network configuration? If you rarely have to switch, then you don't need SD-WAN.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Igor Bobrov - PeerSpot reviewer
Head of Cisco Department at MUK
Reseller
Top 5
Good segmentation, high security, and flexible
Pros and Cons
  • "The initial setup is straightforward and easy to deploy."
  • "The UI has room for improvement."

What is our primary use case?

Cisco SD-WAN is used to connect users to network applications securely.

What is most valuable?

The segmentation, high security, and flexibility of the Cisco SD-WAN are the most valuable features.

What needs improvement?

The cost of Cisco SD-WAN is high and has room for improvement compared to competitors such as Fortinet which has similar functionality.

The technical support has room for improvement.

The UI has room for improvement.

For how long have I used the solution?

I have been using Cisco SD-WAN for a couple of years.

How are customer service and support?

Our engineers dislike dealing with Cisco technical support as they frequently face redirection and have to wait for months to get their issues resolved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward and easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The price is based on the types of routers being used as well as the product licenses.

Which other solutions did I evaluate?

Fortinet FortiGate has a more comfortable UI and better logic than Cisco.

What other advice do I have?

I give Cisco SD-WAN an eight out of ten.

Cisco SD-WAN is mainly intended for medium to large enterprises as it provides significant benefits for organizations with distributed offices across different regions or countries.

I recommend that new users become familiar with all the features that Cisco SD-WAN offers, to enable them to complete their tasks effectively.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Solutions Architect at a computer software company with 201-500 employees
Real User
Well-document, easy to deploy, simple to manage and use
Pros and Cons
  • "The most valuable features are manageability, scalability, and simplicity."
  • "We have had some problems with the licensing model, and it is something that should be improved."

What is our primary use case?

We are a solution provider and SD-WAN, Cisco's software-defined wide area network, is one of the products that we work with.

At this point, only one of our clients has implemented this solution. They are a bank that has redundant links in their branches.

What is most valuable?

The most valuable features are manageability, scalability, and simplicity.

What needs improvement?

We have had some problems with the licensing model, and it is something that should be improved. Specifically, Cisco has some bugs regarding licensing that they need to resolve.

What do I think about the stability of the solution?

Cisco's SD-WAN is a stable product.

What do I think about the scalability of the solution?

This is a scalable solution. Our financial client has approximately 200 branches.

How are customer service and support?

This was our first implementation of this solution and we didn't need to contact technical support.

Which solution did I use previously and why did I switch?

I have used Citrix SD-WAN as well, although I have very little experience with it.

How was the initial setup?

The process is well documented and the installation is easy. In our team, we have four people on the team to implement SD-WAN.

The length of time required for deployment depends on the environment. For controllers, it takes between two and three days to deploy. For individual branches, it depends on the situation.

What about the implementation team?

We have an in-house team of four people for deployment and maintenance.

What other advice do I have?

Overall, this is a good solution and I recommend it. The only complaint I have is that I would like them to resolve the problems with the licensing model.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead BD,Global ICT & transformation at a computer software company with 1,001-5,000 employees
Real User
Good routing and WAN optimization but needs more competitive pricing
Pros and Cons
  • "If I have to give a neutral view of all the SD-WAN platforms that I have known so far, Cisco is good in routing."
  • "We have found that their SD-WAN has a lot of scope for improvement."

What is most valuable?

If I have to give a neutral view of all the SD-WAN platforms that I have known so far, Cisco is good in routing.

The solution does not offer WAN optimization.

What needs improvement?

We have found that their SD-WAN has a lot of scope for improvement.

For example, they can probably look at their security stack. They can look at including some features like WAN optimizing, which is currently not there as a part of their in-built SD-WAN features. That could make their device a full-fledged SD-WAN with a single stack or a single device, solving many problems. It would mean once a customer goes for a Cisco SD-WAN, he doesn't have to look at a second device in his ecosystem.

Cisco has got integration challenges.

The solution lacks advanced security features.

Besides a WAN optimizer, I would like to see if they can do something about the security, and maybe they could have in-built security features such as a firewall.

The cost could be better. Cisco is not great for the SMB market. These are price-sensitive customers and they typically will not go ahead with Cisco, unless and until they are a global organization and they have their entire ecosystem deployed on Cisco. Otherwise, Cisco is struggling to connect with these players as their pricing is high. They need to have better technology at a more competitive price.

For how long have I used the solution?

The organization that I work for, basically, we have deployed it in our lab. We do testing of multiple OEMs. It's been more than two years, that we have been using Cisco SD-WAN.

Which solution did I use previously and why did I switch?

I have experience with a variety of different solutions. I also have worked with
Versa, Fortinet and FatPipe.

How was the initial setup?

The initial setup could be more straightforward. A solution such as FatPipe, for example, has a very easy setup. In that case, when it comes to the GUI, in four, five clicks, the entire network gets established.

What's my experience with pricing, setup cost, and licensing?

The solution needs to be priced more competitively. SMBs won't even look at Cisco as they already know it will be too expensive. 

Which other solutions did I evaluate?

I've worked with other solutions and therefore have evaluated them a bit.

For example, FatPipe has an easier initial setup. The GUI is very simple, and the platform is highly, highly advanced, even as compared to your Cisco, Versa, or Fortinet options. 

What I see in Fortinet is more for firewall extensions, with some software-defined controls. While the functionalities of WAN Optimization, functionalities of a seamless failover are not there. There are some potential technologies that FatPipe has, that are not there in any of these OEMs. On top of that, it's a very simple to use technology for many customers. A lot of our customers have also given this feedback that technically Cisco, Fortinet, et cetera, might be big names, however, FatPipe technically is superior technology today, when it comes to SD-WAN. In terms of FatPipe, they have a single device that has routing, switching, load balancing, WAN optimizer, and FatPipe does full WAN optimization. 

Cisco also claims to do WAN Ops. Fortinet also claims to do WAN optimization. What I have found is that Versa doesn't have that feature at all. Versa needs to come up with WAN optimization feature in order to catch up.

Cisco does a basic sliding window and PCP, UDP, which is a basic level of WAN optimization, whereas FatPipe does sliding window TCP, UDP, caching, comparison, data application - all seven or eight techniques are possible.

What other advice do I have?

We're both customers and resellers. 

I'm not sure which version of the solution we're using at this time. I don't know the version number off-hand. 

Cisco is no doubt a great company in the routing area. Nobody can beat them or nobody can even come close to them. That said, to be very honest, in the SD Wan space, they are struggling. There are a lot of cases where Cisco is technically disqualified when it comes to pure SD-WAN. SD-WAN is the game of FatPipe. FatPipe is the one who invented this technology, and they have delivered SD-WAN since 2002. This company has more than 20 years of experience, from what I understand. Whenever you use these two technologies, you actually get to know that FatPipe in comparison to Cisco is so seamless, extremely seamless. 

Cisco doesn't have advanced security features. Cisco doesn't really do WAN Ops. It does packet duplicates. Technically, both do packet duplicates. If they have failover traffic from a primary to secondary link, they will duplicate the packet. Otherwise, there cannot be a seamless failover. FatPipe has patented technology that doesn't do packet duplication. That's the reason they save 50% of Enterprise bandwidth while doing a failover. On top of that, FatPipe is the only SD-WAN. If at all there is a video on the voice system that is going on in any of this other technology, it is bound to fail. If there is a glitch in the primary link, or the primary link is failing, FatPipe is the only technology that is able to hold everything down. The user will not even know that the primary link has gone down. That is why it's extremely unique and extremely compelling technology. It is something that no other OEM in the world has. Even Cisco can't touch it.

In general, I'd rate Cisco at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Operations Manager at a tech services company with 1,001-5,000 employees
Real User
It has fantastic orchestration on the VPN connection, but it is very expensive
Pros and Cons
  • "The orchestration on the VPN connection between remote locations is a fantastic feature. I used it some time ago."
  • "The bandwidth limitations would be good to remove, but it is a policy and license situation for Cisco because the cost is very high. It would be good to have OTP implemented with VRF. It can have support for EIGRP Over the Top (OTP) VRF. I saw some limitations in regards to the VRF protocol and the advertisement between VRF configuration. EIGRP Over the Top basically was quite limited with the VRF configuration. If you wanted to do rollback in VRF by using the EIGRP OTP protocol, the formation was not populated across. Cisco got back and confirmed that it is a configuration that I need to wait for until the next release, which is going to happen in one year. Cisco documentation is not the way it used to be before. It just gives an easy way to configure, but it doesn't go into the details of the configuration. The information that you need is there, but sometimes you want to go further and get more information, but the information is quite limited. It would be good to cover a few business cases or configuration cases. They used to be there in the past."

What is our primary use case?

Normally, you use it for the internet connection.

What is most valuable?

The orchestration on the VPN connection between remote locations is a fantastic feature. I used it some time ago. 

What needs improvement?

The bandwidth limitations would be good to remove, but it is a policy and license situation for Cisco because the cost is very high. 

It would be good to have OTP implemented with VRF. It can have support for EIGRP Over the Top (OTP) VRF. I saw some limitations in regards to the VRF protocol and the advertisement between VRF configuration. EIGRP Over the Top basically was quite limited with the VRF configuration. If you wanted to do rollback in VRF by using the EIGRP OTP protocol, the formation was not populated across. Cisco got back and confirmed that it is a configuration that I need to wait for until the next release, which is going to happen in one year. 

Cisco documentation is not the way it used to be before. It just gives an easy way to configure, but it doesn't go into the details of the configuration. The information that you need is there, but sometimes you want to go further and get more information, but the information is quite limited. It would be good to cover a few business cases or configuration cases. They used to be there in the past.

For how long have I used the solution?

I have been using this solution for around seven years.

What do I think about the stability of the solution?

It is good. There are some nice elements about it, but there are a few difficulties, and it is always an improvement process.

What do I think about the scalability of the solution?

It is good. You can scale as much as you want, but you have a limitation of the license. 
You cannot go further than a certain number of licenses. I can only have 15 locations or so because it would scale the price.

How are customer service and technical support?

Technical support is good and always handy to give the answers to the questions that you have about how to use it. They always find the issues and the resolutions of the problems that you have.

Which solution did I use previously and why did I switch?

I am currently using Fortinet SD-WAN because it is less expensive. It is not as expensive as Cisco SD-WAN. That is the reason we switched from Cisco SD-WAN to Fortinet SD-WAN.

How was the initial setup?

It is not that complex. If you concur with the previous configurations that you need to perform a VPN tunnel and everything related to it, then it is not that complex.

The deployment duration depends on how you implement it and the complexity of the connections. If you are having a full mesh configuration, it will take you quite a long time. It depends on the infrastructure that you need to connect to. For a basic operation, it might take you five hours.

What about the implementation team?

I don't use any integrator or retailer at all. The way they have implemented SD-WAN is that they just provide the device. The devices are handed to me to be implemented and configured.

For maintaining the product, you just need to monitor the connection to the platform through the web portal. Overall, you need to dedicate two hours per day to assess the functionality of the devices and implementing them. It could be as easy as one day or five hours. It could also get very complicated depending on the configuration that you are doing. So, if you want to go fancy in the configuration, it can take you easily one weekend deploying the configuration. It depends on how complicated you want to go. I would say as long as you keep it simple, it will take you pretty much three hours or two hours for implementing it.

What's my experience with pricing, setup cost, and licensing?

It is expensive. The license limitation is there in terms of bandwidth. Basically, Cisco is always good in terms of performance and related things. However, if you want to have a license, for example, for 100 Mbps, they charge you because of their 100 Mbps. If you want to go without the license of 300 Mbps, it is a bandwidth license as well. This is not happening with other vendors. That is the reason why we moved away from Cisco. The bill gets a little bit high.

I do remember that one time we were trying to increase the bandwidth for at least five devices, and the license got as high as 20-grand for five devices, only for the license. It was expensive for us at the time. Our company is not a big company, but it is a solid company. The price was very high, and we moved away from Cisco because of the price.

What other advice do I have?

I would recommend it only if you have the budget to buy and implement a good solution with Cisco. Otherwise, unfortunate for Cisco, there are other vendors. They do the job pretty well. They are able to deliver what you require in the same way that Cisco does, but the price is going to be a little bit affordable for the company.

In my company, we don't have any plans of buying anything related to SD-WAN, but, in terms of personal growth, I'm planning to get more information and more knowledge about SD-WAN. There are a couple of courses that I could learn from.

I would rate Cisco SD-WAN a six out of ten. It is a good solution with SD-WAN, but it is not the best. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales Engineer at Logicom
Reseller
Easy to manage and monitor the network's health but requires more security features
Pros and Cons
  • "It's very easy to manage and monitor the network's health and security using the solution."
  • "Since most user-data is going through the solution, we are concerned about security, as all the information is in the cloud and not on-premises. The user data authentification should be higher to better prevent malicious attacks."

What is our primary use case?

The solution allows us to manage a network or manage policies and goals from the cloud. 

What is most valuable?

The solution has a high trust-level with clients.

The solution offers the customer good cost savings.

Our organization has found that the solution has helped us increase our levels of security for client networks.

It's very easy to manage and monitor the network's health and security using the solution.

The solution is east to upgrade as necessary.

What needs improvement?

Since most user-data is going through the solution, we are concerned about security, as all the information is in the cloud and not on-premises. The user data authentification should be higher to better prevent malicious attacks.

For how long have I used the solution?

I've only been working with the solution for about three or four months, so I am not what I would call an expert on the solution.

What do I think about the stability of the solution?

The solution is extremely stable. It's not something that has a lot of bigs and glitches. It's reliable. It doesn't crash.

What do I think about the scalability of the solution?

The solution is easily scalable. A company would have no trouble expanding.

How are customer service and technical support?

We've found the technical support to be quite helpful. We've used it both on desktop and in front of clients and we've been satisfied with their level of support. You can also go online and view solutions to queries.

How was the initial setup?

The initial setup was not complex. It was straightforward. If we couldn't handle a technical aspect, we had technical people on hand who could assist us. The cloud version is easy to operate and manage. We didn't have any issues.

How long it takes to deploy depends on the size of the network, as well as the policies and how much there is to manage. It does take some time.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is okay. Previously we used Cisco Prime and found we were wasting a lot. This is much better for us and our clients. However, it's still expensive.

What other advice do I have?

We're a Cisco partner.

I would recommend the solution. I'd rate it six out of ten. If it could guarantee better security, we would rate it higher. The cost could also be less.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2024
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.