Try our new research platform with insights from 80,000+ expert users
reviewer1520442 - PeerSpot reviewer
Founder at a comms service provider with 51-200 employees
Real User
Complex deployment but a strong brand and stable solution
Pros and Cons
  • "The technical support is very responsive."
  • "The deployment is complex."

What needs improvement?

The software for Cisco SD-WAN is overkill because the box is more powerful than required. Cisco needs to replace it with a normal router because the current one is very advanced. They expect a stable internet connection but then try to get sophisticated devices to connect to any infrastructure. However, the infrastructure requires only SIM cards, so it's not that difficult. Implementing a router and a dual-SIM router would be sufficient, but Cisco makes it complicated.

I cannot speak to additional features, but we've heard that Cisco may add analytics to the SD-WAN.

For how long have I used the solution?

We have been using this solution for about nine months, and it is deployed on-premises.

What do I think about the stability of the solution?

I have not heard any complaints about the stability. The problem with this solution is with the interface, not the equipment.

What do I think about the scalability of the solution?

I can not speak to the scalability, but we used Cisco SD-WAN for a big gas station digitalization project. The gas station had to be connected to a government-owned company and then deployed to 5,500 locations, so it was a big project. I believe a government-owned company currently completes the maintenance of the 5,500 locations.

Our company was just in charge of implementation and installation. I am unsure how many technicians they have, but the maintenance response is so slow, which may mean that the technicians are not well educated or trained about the SD-WAN. Regarding deployment, it took one person about two to three days to connect, configure and do the ATP.

Buyer's Guide
Cisco Catalyst SD-WAN
February 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.

How are customer service and support?

The technical support is very responsive, but they lack resident experts. So they have to divert the support to Singapore or Australia. They should have experts locally to provide support.

How was the initial setup?

The deployment is complex, and Cisco makes everything complicated. It took about two to three days to deploy, and the engineers completed it.

What's my experience with pricing, setup cost, and licensing?

The solution is costly compared to Aruba. You also have to pay if you want to implement extra features like a VPN.

What other advice do I have?

I rate this solution an eight out of ten. The Cisco brand is strong, and its connections to the government are also strong. Cisco has very good distribution and connections with universities, unlike other equipment manufacturers. In addition, they provide free seminars to government officials and receive allowances in return. Cisco does a great job managing its customers.

I believe Cisco and Palo Alto here in Jakarta and Indonesia are very strong compared to Aruba and Citrix. I last heard about Citrix when I worked with Nokia and Motorola ten years ago. Citrix only does password and computer synchronization, which is done from Singapore. Citrix also did not have local support about ten to 12 years ago.

Cisco has been around for quite a long time and gives a very good discount to system integrators if they try to sell their product. Although they have high published prices, the price for a distributor or reseller is very attractive with discounts sometimes as high as about 20% or 30%.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partners
PeerSpot user
Tech Specialist, Client Network DeliveryTech at AT&T
Real User
Top 5Leaderboard
A user-friendly virtual WAN architecture with a valuable policy creation feature
Pros and Cons
  • "I like creating policies. This way, we can better utilize our WAN circuit and get better rates. Its GUI is user-friendly, and the CLI is also great."
  • "It would be better if it provided more visibility. At present, we can't troubleshoot in real time."

What is our primary use case?

We deployed Cisco SD-WAN primarily for our retail customers because they run on the traditional LAN. We migrated them to SD-WAN. They had more than 4000 locations. We didn't have to do anything manually for the failover of the circuit.

What is most valuable?

I like creating policies. This way, we can better utilize our WAN circuit and get better rates. Its GUI is user-friendly, and the CLI is also great.

What needs improvement?

It would be better if it provided more visibility. At present, we can't troubleshoot in real time.

For how long have I used the solution?

I have been using Cisco SD-WAN for more than three years.

What do I think about the stability of the solution?

Cisco SD-WAN is very stable. It's a decent product. 

What do I think about the scalability of the solution?

Cisco SD-WAN is a scalable solution.

On a scale from one to ten, I would give scalability a nine.

How was the initial setup?

The initial setup is pretty straightforward. 

What about the implementation team?

We deployed it the first time with the help of Cisco engineers. We had two Cisco engineers along with an in-house team of four.

What other advice do I have?

I would tell potential users that if they are worried about the cost factor or want an easy plug-and-play solution, they can go ahead with this solution. It's straightforward, and you don't need highly technical people to use it.

On a scale from one to ten, I would give Cisco SD-WAN a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Catalyst SD-WAN
February 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Alex Shengelevich - PeerSpot reviewer
Chief technology officer at Winncom Technologies
Real User
An easy-to-set-up solution, is scalable, stable and helpful for our customers
Pros and Cons
  • "It is a very scalable solution."
  • "The solution is expensive and could be cheaper."

What is our primary use case?

We are an IT integration company that implements this solution for customers and clients. We deploy the solution on-premises.

What is most valuable?

The solution is stable.

What needs improvement?

The solution is expensive and could be cheaper.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is a very scalable solution. 

How are customer service and support?

We have experience with customer service and support.

How was the initial setup?

The initial setup is straightforward in a laboratory environment, but when we started implementing it in the field, we had some problems. We are deploying a pilot of the solution for a few branches.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

We have a subscription and a three-year license.

What other advice do I have?

I rate the solution a nine out of ten and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
reviewer1581828 - PeerSpot reviewer
Technical Architect at a comms service provider with 10,001+ employees
Real User
Allows businesses to avoid any unnecessary lengthy network changes
Pros and Cons
  • "This solution comes with comprehensive technical support."
  • "The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio."

What is our primary use case?

Our retail clients use this solution to connect their branches.

How has it helped my organization?

With this SD-WAN solution, all we have to do is configure the VM network. The older reconfiguration could take months or even years because we needed to check, verify, test — this was very hectic. I would say that this solution allows businesses to avoid any unnecessary lengthy network changes. At the same time, necessary network changes can be done quickly and easily.

What is most valuable?

This solution comes with comprehensive technical support. 

What needs improvement?

Cisco should focus more on making products that are convenient for users. Sadly, I think they are more interested in making money rather than making reliable products. 

The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio, without additional marketing and other unnecessary features. Still, so far it has been working well. Plus, the support is great. The only drawback is that it's an expensive solution. 

For how long have I used the solution?

I have been selling Cisco SD-WAN for two years.

What do I think about the stability of the solution?

For standard use, it's pretty stable. If you want to use this solution to manage traffic, then it depends on the release. Cisco has several patches for a variety of problems. Still, they can't guarantee that there won't' be any bugs. 

What do I think about the scalability of the solution?

This solution is pretty scalable. 

How are customer service and technical support?

Cisco's technical support is great. 

How was the initial setup?

The initial setup is complex. Setting up the controllers and the certification center is difficult. 

What's my experience with pricing, setup cost, and licensing?

In the Russian market where we operate, this solution is expensive. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

If you're interested in using this solution, first ask yourself how often do you need to change your network configuration? If you rarely have to switch, then you don't need SD-WAN.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1576422 - PeerSpot reviewer
Chief Digital Officer at a consultancy with 11-50 employees
Real User
Top 10
Stable, cutting-edge, and robust
Pros and Cons
  • "It is very stable with very good firmware."
  • "Some competitors are much faster in providing out-of-the-box solutions, more innovative solutions. In terms of innovation, in many cases, they're lagging behind."

What is our primary use case?

We implemented and currently support some clients using Cisco SD-WAN.

Essentially, everything is moving to the cloud. There is a big shift from the traditional network operator-based infrastructure to a fully cloud-native kind of infrastructure for companies. People don't want to deal with so many providers. The network provider, the cybersecurity provider, another company managing the routers and firewalls, et cetera. Everything is moving to the cloud to simplify things. The shift to SD-WAN is motivated by business reasons. It allows for cutting costs. Traditional networking forms for data centers are simply too expensive, too slow, and very time-consuming to maintain.

Today with the SASE architecture, it's very easy to immediately deploy the cloud to have one subscription for one set of services. With one subscription, you have full access to a dedicated network that is much faster than the traditional MNTL networks that traditional data centers are using. Plus, you have integrated cybersecurity and a fully dedicated private backbone that is essentially spreading across the globe. People don't want to delegate to British telecom off to Verizon anymore, handing their network into another company managing the security into another company managing the networking infrastructure. With SD-WAN, especially with solutions based on the SASE framework, they pay one subscription fee each month, and one single company is managing everything. 

What is most valuable?

In terms of technology, we are completely agnostic. In many cases, we deal with Cisco simply due to the fact that the client already has a Cisco implementation. Most of the clients started their corporate deployment 10 or 15 years ago, and therefore there are legacy systems. Some of them are built on Cisco and we found that their systems are already implemented. 

I evaluate new technologies continuously each month and we deploy, as I told you, across geographies in multiple companies. Cisco is definitely cutting edge, absolutely cutting edge in terms of robustness on the capability of the network to be very stable with very low delay. It is a proven, tried, and tested technology. It is very reliable software. It is rock solid and very stable with respect to delivering top-performance networking functions. 

It is very stable with very good firmware. In terms of traditional functionality, it's unbeatable as an offer. I would say 10 plus as a vote in terms of traditional networking.

What needs improvement?

There is much room for improvement on the cybersecurity side. For most of the clients, it is unacceptable nowadays to have too many people involved in managing the corporate network, and many clients like to see providers that can deliver a unified solution that integrates together with the network functionalities and the cybersecurity functionalities as they go hand in hand, especially in a regulated industry such as in banking, insurance, or healthcare. All governmental infrastructure must be compliant with very specific guidelines and requirements. It's not always it is possible to meet them with out-of-the-box products. You need to integrate on the top. If Cisco can work more in creating a true SASE solution known simply as an SD-WAN solution, that will be magic. That will be perfect. Right now, they need to do more of the cybersecurity side. 

Cisco is working at the moment. Unfortunately, like all traditional companies, it is very big and quite spread out. That makes it a little bit slower to react than some of the other competitors in the space. Some competitors are much faster in providing out-of-the-box solutions, more innovative solutions. In terms of innovation, in many cases, they're lagging behind.

For how long have I used the solution?

Specifically, with Cisco SD-WAN I have about five years of experience now. With Cisco, it's a long-term kind of connection with the company. We have been serving clients over the past 12 years. Always, Cisco is very present.

What do I think about the stability of the solution?

The solution is stable. There is very minimal movement and very minimal packet loss. There is very minimal delay in the network. In terms of performance, it's absolutely best of breed, and world-class. There is no discussion about that. In terms of hardware, probably is the best provider. 

What do I think about the scalability of the solution?

The solution is very scalable. From the branch office to the data center, you have so many Cisco modules, and you can cut the system the way you like. Any shape and size are available from Cisco. I don't see any provider of networking solutions with more options. It's definitely a solution where you can pinpoint exactly the specific needs of a branch, a data center, or an office, and find the right piece of hardware. There are so many sometimes it can be even complicated to choose, however, Cisco provides everything from the ground up without any problem. It's a tried and tested solution, and therefore is very well documented. 

How are customer service and technical support?

The solutions are stable, however, we offer technical support. If it's broken, you always have access to local support. Somebody from Cisco will react very, very rapidly. 

In terms of configuration, usually companies, schools, companies, providers managed service providers like us tend to manage the network. 

In terms of support, it's one of the most well-known and respected companies and universally accepted as a top player. You can trust the support they provide. 

Which solution did I use previously and why did I switch?

The typical brands we deal with are mostly Cisco, Palo Alto, Zscaler, and, in more recent times, Check Point and Citrix.

How was the initial setup?

Typically we have on average, a team of three or four people managing Cisco systems based in New Bailey, where we have representatives specializing in Cisco Systems.

Cisco is very well-known for being easy to use. We help quite a few clients with their Cisco implementations. There are absolutely no issues in terms of performance, or setup. It's more of innovation in their architectural kind of a problem that Cisco has at the moment. They are having trouble keeping pace with the innovation in the sector. That said, it's a very good system, and easy to deploy.

What about the implementation team?

We help our clients implement the solution.

What's my experience with pricing, setup cost, and licensing?

Being embedded with Cisco is a matter of negotiation. Therefore, the pricing depends on the negotiation and if the client is a medium-sized company or a large company. It depends on the geography. We already see different pricing when we deploy in India when we deploy New Zealand or we deploy in the Nordics, in Europe, or even in Southern Europe. Prices are always different and depend on the local offices and how big the deal is. 

Pricing varies according to requirements, accessory services, and pure hardware. 

Markets are so hyper-competitive, and pricing is converging for all top providers. If you go to Fortinet, if you go to Palo Alto, it's not that you'll find prices that are so dramatically different. Everyone is completely aligned to compete. Differentiation is not on pricing. When you deploy a system like Cisco, the main selection criteria, is not pricing.

Today, even rich companies are very careful on pricing, however, companies are very mature in terms of structuring deals. The price of a system is very well-known in the market. All the differences are made by two essential elements. One is the ability of your sales team to penetrate within a company. Sales channels are making all the difference - not technology, not anything else. The second point is innovation and quality of accessory services delivered on top of the hardware. Hardware today is a given, is like code for a nice screen. Cisco is able to provide some hardware functions and firmware functions, however, all the difference is made by ancillary services, by additional service, by all the service that you build on the top of your products, and adding a very good success manager that is handling the deployment process and can guarantee that the client is extracting true business value from IT investments. People don't spend money to buy hardware, to buy networks. People spend money to execute their corporate functions in a very effective, efficient way, in a very secure way. They don't care about Cisco. They don't care about the firewall or the router. They need to deliver products and successful expediencies and services across the globe.

Which other solutions did I evaluate?

What I'm looking for is for companies - and Cisco is among them - able to provide best-of-breed technologies to support both the network implementation side and the cybersecurity side. 

What other advice do I have?

Typically, we are technology agnostic, therefore, we can support clients in implementing systems, using different kinds of technologies. Among them is Cisco.

We tend to work with hybrid deployments as the major pain point for clients is to harmonize, to have public and private clouds working together. There is no distinction for clients between public and private. Typically, they call us to organize to a single pane of glass, where they can control all the cloud, their network activities in a very simple, seamless way. The difficulty today is exactly putting together to work a very diverse kind of hardware ecosystem ranging from Google Cloud or Amazon Cloud, Azure that is growing exponentially these days, and plus all the enterprise data center, and putting all these elements together.

Sometimes after mergers and acquisitions, we have to patch together pieces of hardware from different organizations that are not even compatible. For example, very recently, we supported the MNA integration of two different companies, and they were using two completely different systems. One was based on Cisco, the other one on Fortinet and Palo Alto, and was using lots of data. That is the problem today. Unifying all the settings, all the controls using a kind of centralized control and making sure that public and private clouds are working together in a very seamless fashion.

I'd rate the solution at a perfect ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Roland Hambleton - PeerSpot reviewer
Technical Director at Optko
Real User
Scalable, stable, but not competitively priced
Pros and Cons
  • "Cisco SD-WAN is a good product."
  • "I would recommend better-integrated management."

What is our primary use case?

We use it for network services. We use them as edge network devices, edge network routers, and firewall routers.

What is most valuable?

We looked at an SD-WAN service and Cisco was a vendor that provided termination of those services. We bought it and it met the specification. Cisco Viptela solution met the specification for our network.

What needs improvement?

I would recommend better-integrated management. Some of the other vendors have moved to integrated management platforms. Better analytics and operational consoles with a deployment configuration that can work easily across the network. 

For how long have I used the solution?

I have been using Cisco SD-WAN for over five years.

What do I think about the stability of the solution?

It is pretty good. We have been reasonably happy with it.

What do I think about the scalability of the solution?

The scalability is fine. The issue has not been an issue of technology, it's been one of price. 

How was the initial setup?

It was straightforward.

What about the implementation team?

We had a vendor and it was not hard. We took a while to get the templates, but not that long. 

What's my experience with pricing, setup cost, and licensing?

Cisco SD-WAN is a good product, but as I said earlier, it's not priced competitively. There is nothing wrong with the product, but it is not as good as what you can buy from other vendors for a lower price. It depends because it's bandwidth-based licensing. It depends on how much bandwidth you put through it. Other products on the market do not have any licensing for bandwidth and that is one of its cost issues. 

What other advice do I have?

We will be migrating to a different vendor. I would rate Cisco SD-WAN a six on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr Manager Infrastructure at a financial services firm with 5,001-10,000 employees
Real User
Allows you to consolidate branch links but lacks flexibility in licensing
Pros and Cons
  • "SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself."
  • "The initial setup was not very straightforward, but it gets easier the more deployments you complete."

What is our primary use case?

We use this solution to interconnect our branches with the headquarters and interconnect other countries with the hub.

How has it helped my organization?

Before we deployed SD-WAN, we used to have at least two links per branch but could only use one at a time. Now we are able to use all the links together.

What is most valuable?

The best feature about SD-WAN is the ability to consolidate the links to the branch and load-balance the traffic.

What needs improvement?

There should be more flexibility in the licensing. In the next release, I would like Cisco to add all the troubleshooting tools from Viptela to SD-WAN.

For how long have I used the solution?

I've been using this solution for two years.

What do I think about the stability of the solution?

SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself.

What do I think about the scalability of the solution?

This solution is very scalable - the only requirement is to add the licenses for the devices being brought on board.

How was the initial setup?

The initial setup was not very straightforward, but it gets easier the more deployments you complete.

What about the implementation team?

We used an integrator and Cisco themselves.

What's my experience with pricing, setup cost, and licensing?

When purchasing, there are so many features available that it's quite confusing deciding which to choose. And some of the devices force you to buy licenses you don't want. 

What other advice do I have?

As far as deployment is concerned, either get Cisco Professional Services or an integrator to assist, as the person taking lead on deployment needs to have experience with the product. I'd give this product a score of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Premnath Jaganathan - PeerSpot reviewer
Product Manager at Uop Ipl
Real User
Top 20
Gives good ROI but setup is complex
Pros and Cons
  • "Cisco SD-WAN's most valuable feature is the ease of transition."
  • "If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult."

What is most valuable?

Cisco SD-WAN's most valuable feature is the ease of transition.

What needs improvement?

Cisco SD-WAN's smart account stuff could be improved. People still think they're using traditional licenses, so customers need a lot of education on using SD-WAN devices, especially on the smart/virtual account side.

For how long have I used the solution?

I've been using Cisco SD-WAN for about two years.

What do I think about the stability of the solution?

Cisco SD-WAN's stability is good - I haven't found any issues at the operational level.

What do I think about the scalability of the solution?

Cisco SD-WAN's scalability is good.

How was the initial setup?

The initial setup was complex and required us to plan ahead. If you don't have an in-house design team or outsource to a third party with expertise, the setup will be difficult.

What was our ROI?

It takes some time, but Cisco SD-WAN gives a good ROI - for example, we have had some savings in terms of transport.

What other advice do I have?

I'd advise anybody thinking of implementing Cisco SD-WAN to learn the smart and virtual account setup and the staging and installation process very clearly. This isn't just a case of buying a license or device and installing it, you need to create a lot of stuff, so you need to understand the technology before buying it, at least in a test lab or non-production environment. I would give Cisco SD-WAN a rating of seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.