Cisco Catalyst SD-WAN Reviews

We primarily use the solution for connectivity.

The connectivity is great.

The dashboard is excellent.

It's a scalable solution.

The product is stable. 

Technical support is very good. 

The solution is a bit complicated. They could work on simplifying the product. For example, doing configurations could be easier. 

The initial setup is tedious.

It was a bit expensive. They can improve their licensing model.

We'd like to see more monitoring features. 

They can improve in terms of their GUI. 

They can improve in terms of hardware.

I've been using the solution for five years. 

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.

The product is scalable. 

We have been satisfied with the technical support. They are great. There is always room for improvement, however, they're always resolving the issues

Positive

We also have experience with Meraki. The differences are licensing and pricing, however, the features are pretty much comparable.

The solution is difficult to set up. It's tedious. We'd like it to be easier. You really need to know a lot of stuff before initially trying to configure everything.

I'd rate the process a three out of five in terms of ease of use. 

It took us about two weeks to set up.

It's one of the more expensive solutions out there. I would rate it two out of five in terms of affordability. All you need to pay is the licensing fee. There are no extra costs. 

I'd rate the solution a six out of ten.

We are network providers. SD-WAN is one of the main options we offer to our customers.

Clients primarily use the solution for three main reasons. The first is for cost savings when accessing the internet. The second is access to the cloud. The third is to allow customers a kind of autonomy with management over the network.

Cisco is an industry leader, so customers have a high level of trust with the brand more-so than with some newcomers that might have some more revolutionary solutions, but no name recognition.

The solution appeals to big companies that are keen on selecting a major vendor rather than an emerging one as there's an assumption of reliability.

Cisco's technical solution in itself is very reliable. From a purely technical point of view, this is one of the best options.

Overall, the solution is very advanced in network configuration and offers excellent automated routine features.

The client portal needs to be improved in order to make the solution much better.

The service care area of the solution needs improvement. That is to say, the ability to have a simplified management system is a key success factor. 

If you could have the ability to raise an SD-WAN capability just by activating a kind of license, it would great. We have too much hardware deployment needed right now. 

In the future, if the solution could make it so that there is nothing to deploy beyond a license and some firmware, it would be great.

I've been using the solution for six months.

The solution is stable. This is the reason why we ultimately chose it as a product. Cisco's experience regarding the complex configuration of networks is perhaps the more mature in the market. 

They have made some improvements to the solution, and I think these advancements make it one of the most stable in the industry. It's not great for large configurations, so it may not be as stable in those cases. However, Cisco remains the most stable on the market.

The solution is scalable, however, it may be less so than Cisco Viptela. SortNet also has a portal that is not completely mature, and quite complex. This is why we developed a customer portal, dedicated to our customers, although some portals are still Viptela or SortNet. This custom portal has the ability to simplify the considerations of SD-WAN features for all of our sign-in customers.

We have approximately nine or ten big customers that are still in the proof of concept phase. Of those, three or four are large scale projects. Those have hundreds or even thousands of users on the network.

I haven't been in touch with technical support. I personally have a strong relationship with pre-sales people, but not technical support itself.

I've worked with a variety of other solutions in the past. They have their own approaches to the industry.

Sophos, for example, approaches their solution from a security perspective. The main premise of the product is its ability to secure the network itself. Others have close relationships with VMware solutions that provide for an easy way to bind the applicable network with the network walls.

In the near future, most will need to provide for UCTE, which will become a must-have for any solution.

Fortinet does not have a UCTE itself, but it has a low segment and basic equipment that is really interesting because it is so cheap. Plus, it's not so difficult to add it in to complete another appliance. This is one thing that we sometimes use to expand security requirements while still being able to have specific SD-WAN equipment.

For Cisco or any other solution, SD-WAN's initial setup is complex. The vendor needs to explain and define the customers clearly. It's not as simple as it sounds. It's better for large clients to do a modest deployment rather than a large one as it's not so easy to deploy. This will be clear after running through a POC.

It's much better for a company to do the deployment with the help of a consultant or integrator, as they understand the solution quite extensively. I'd recommend if a company is seeking out an integrator, that they choose a portal DNA integrator.

Typically, we work to offer our customer autonomy, however, we do offer maintenance packages. Typically, we'll sell co-management packages to clients whereby they choose the priority of the application on the network and we will manage all of what is programmed on the customer's behalf.

The solution works very well for mid-size and enterprise-level organizations.

I would advise others considering implementing the solution to set aside time to strategize and create a proof of concept before diving right in. This will help a company reveal where the solution is relevant and where it is not.

Then, it's important to look at the cost and layout of all of the finances so that the board will have all of the information in front of them. It will help them decide if it makes sense to pursue implementation. The finances and P&Ls must be clear for them. 

Finally, it's important to find a good consultant to assist in the entire process. 

I'd rate the solution eight out of ten.

We use the solution to do a lot of proof of concept to evaluate the deployment, manageability of the solution, application availability, scalability, and cloud. These include secure cloud security integration with Umbrella and software-defined cloud interconnect (SD-WAN) use cases. We also evaluate end-to-end segmentation use cases.

In general, Cisco SD-WAN is a scalable tool that simplifies network management. It can be a great way to transform a legacy network into a more standardized one, which can help reduce operational issues.

Over time, a regular network with different point solutions can become very complex. There are different vendors for WAN, LAN, cloud security firewalls, etc. Each device may be configured separately, and each region may have its own IT team with its own way of working. All of it has created silos over the years. If you want to make a change or a rollout, It takes a lot of time to do a risk and impact assessment because there are hundreds of teams and hundreds of devices. Every device and no team or no region has a similar type of configuration. There is no useability. There are no template extensions. Every device is configured differently depending upon the liking of the individual who has done it on the first go. 

However, with Cisco's SD-WAN, when you manage it through a central dashboard, you use templates, etc. You build that standardized configuration or discipline, for that matter, and you maintain it.

You have a common policy repository, and standard template, and use one template to configure 50 devices or one. If you have 100 similar devices, we do the same thing, which is very easy. It'll be too extreme, but it'll be far easier to understand that if I work 100 branches, this is how the branch organization will look. If I have 50 medium-sized branches or a corporate office, this is how the configuration will look.

The solution gives an immense opportunity for standardizing the network configuration. It reduces mean repair time, mean deployment time, and uses and predictability in operation. This will also improve your first-time deployment because the network is more predictive. Since I've been in the industry for 20 years, every time you make some change, you are 90% expecting one or the other surprises, which you'll have to deal with during the maintenance window. 

Cisco enhances these aspects by providing an opportunity to make networks simpler. Simplicity is crucial for multiple family networks, and Cisco ensures improvement without unnecessary complexity.

The cloud environment, including cloud security integration, is very valuable because of the many API integrations with the SD-WAN. This includes monitoring tools, ThousandEyes, and the programmability aspect.

In the transition from Viptela to Cisco SD-WAN, there have been very huge revision cycles in the last three to four years. This does not happen for a stable product. Still, it is because Cisco has been migrating from one vendor and merging into their own operating system and making a lot of additional development beyond what is required. This has made it tough for enterprise-level integrators cannot find downtime to keep up with the upgrades. Cisco is working to stabilize the product, which will likely be much more stable in the coming years. So, I would like to see revision cycles to be more stable.

Another area of improvement is the licensing and pricing model. The Cisco SD-WAN licensing model needs to be simplified. There are currently three types of licenses: enterprise agreements, individual licenses, and DNA subscriptions. This can confuse customers, requiring a dedicated person to determine which type of license is right for their organization.

Although Cisco is working on many features, the general usability of the templating mechanism should be improved to make it easier to use and understand. The various GUI elements are different, as in Cisco Vault. If I migrate from a CLI to a GUI model for managing devices, the GUI is still more like Viptela. The GUI should be more aligned with the Cisco CLI regarding terms and concepts. The tools need to be more intuitive to use.

I have been using Cisco SD-WAN for five years or more. We initially started with V19.2 and are currently using V20.9.

I rate the stability an eight out of ten. So, it's very stable.

I rate the solution’s scalability an eight out of ten. It's fairly scalable unless you have the regional fabric aspect of a large network. So it's fairly scalable. 

Most of our clients use this solution. We are engaged with about nine out of ten clients; we are involved in that. They fall between medium and enterprise businesses.

It's an evolving technology with lots of changes happening and releases. So, it's the shared load of support requests that's causing the issues. But otherwise, Cisco Tech is very helpful. 

However, they might be offloading tech support a little too much, which sometimes results in situations where we do not receive the expected level of technical support and the right quality of technical support due to the outsourced model. They were already outsourcing, but now, with additional vendors outsourcing, it's causing some confusion.

Neutral

I would rate my experience with the initial setup a seven out of ten, with one being difficult and ten being easy to set up because there are two situations.

If it is deployed on-prem, the setup is a little complicated. It was not tough for me, but for a new company, it would be tough.

The setup is easy if cloud deployment is for small, medium, and a few large companies. Setup becomes a little complicated if you have an on-prem deployment and other use cases, especially for banking, financial, and government.

So, for all large specifics where you need a lot of security for banking and finance, we would go with on-prem deployment. But for others, we always suggest cloud deployment. So, with the controllers. So, that is the AWS, but that completely manages the Cisco. Therefore, we cannot state that it could be directed to Azure data because Cisco manages that. 

However, in other cases, when there's no specific cloud provider, we exclusively opt for clients. It entirely depends on what the client's workload is. Cisco is extending its reach to AWS, Azure, and Google, and perhaps in the future, there might be additional options. The major advantage is that Cisco can provide connectivity effectively. So, it doesn't really matter. We don't lean towards one over the other.

The deployment time for a proof of concept is typically 40-60 hours, but a full-scale deployment will vary depending on the size of the organization's network.

About 80% of the time is dedicated to data gathering and planning for any deployment. This step involves understanding the existing network vs. old transformation to understand the data-gathering process. 

Then, you create a high-level design for SD-WAN and discuss and explore different options, such as technology choices (fully managed, partially managed, peered approach), depending on the company's network profile, workload, and global or local footprint. These factors help to achieve a well-defined design. 

Once the design is approved, the next step is understanding the existing services and their hosting locations, whether on-premises, different sites, or cloud. A deployment plan is formulated to minimize downtime following a pilot phase to assess stability, a comprehensive deployment is executed.

The pricing is neutral. However, there is room for improvement in the licensing model. 

Take the opportunity to simplify your network while migrating. Since it is a new technology, and you do not simplify your network, you will end up in more complex situations than you were in the first place.

Overall, I rate the solution an eight out of ten.

We are an IT integration company that implements this solution for customers and clients. We deploy the solution on-premises.

The solution is stable.

The solution is expensive and could be cheaper.

The solution is stable.

It is a very scalable solution. 

We have experience with customer service and support.

The initial setup is straightforward in a laboratory environment, but when we started implementing it in the field, we had some problems. We are deploying a pilot of the solution for a few branches.

We have seen a return on investment.

We have a subscription and a three-year license.

I rate the solution a nine out of ten and I would recommend it to others. 

Our Cisco SD-WAN use case involves implementing it for enterprise customers with multiple sites who want to connect it. This is achieved by turning on the product on the router or firewall.

There was a scenario where the product improved our network's efficiency. For example, we had a customer with a main office in Ho Chi Minh City, Vietnam, who wanted to connect with their offices in Hanoi and Hong Kong. By using the product, we could establish a connection between all the IP sites, creating a local network between them. 

The tool is stable, and its troubleshooting capabilities are good. It helps us identify and fix any issues. It simplifies VPN setup for both side-to-side and multisite connections. This allows for easier data sharing between main and branch offices, creating a local network feel even for distant sites.

The most significant benefit we've realized from Cisco SD-WAN's application optimization capabilities is cost savings. Traditionally, businesses had to purchase expensive WAN or wide channels to connect their sites. However, with SD-WAN, they can utilize existing internet lines, eliminating the need for costly WAN.

The solution's integration with other products is good.

The product should improve its prices. 

Cisco SD-WAN is stable. 

The tool is scalable. My company has 20 customers for it. 

The impressions of Cisco SD-WAN's tech support have been positive. Whether from Cisco directly or through our service level management (SLM), the support is quick.

We can only buy three-year licenses, not monthly. The cost seems high for us, especially since we're in Vietnam, which isn't a rich country. But we still like the product because it is good.

I rate the overall solution a ten out of ten. We recommended Cisco products, including the Cisco SD-WAN, to our customers. If a certain product is not stable, we suggest switching to Cisco products.

We use this solution to interconnect our branches with the headquarters and interconnect other countries with the hub.

Before we deployed SD-WAN, we used to have at least two links per branch but could only use one at a time. Now we are able to use all the links together.

The best feature about SD-WAN is the ability to consolidate the links to the branch and load-balance the traffic.

There should be more flexibility in the licensing. In the next release, I would like Cisco to add all the troubleshooting tools from Viptela to SD-WAN.

I've been using this solution for two years.

SD-WAN is very stable - once it's deployed, you can just forget about it, it runs by itself.

This solution is very scalable - the only requirement is to add the licenses for the devices being brought on board.

The initial setup was not very straightforward, but it gets easier the more deployments you complete.

We used an integrator and Cisco themselves.

When purchasing, there are so many features available that it's quite confusing deciding which to choose. And some of the devices force you to buy licenses you don't want. 

As far as deployment is concerned, either get Cisco Professional Services or an integrator to assist, as the person taking lead on deployment needs to have experience with the product. I'd give this product a score of seven out of ten.

Our primary use case is providing the servicing of this solution globally. Cisco is an experienced vendor, which is the main reason we chose this solution.

An area of improvement for this solution is reducing the complexity. Currently, the solution requires people who have a very good understanding of Cisco SD-WAN. 

For example, VeloCloud can be used and is easier to understand, but it has limited functionality. It is designed like a block box where the internal architecture is hidden. With Cisco, I can see the inner workings of the architecture. Therefore, it is necessary to have a good understanding of how the solution works in order make full use of it.

An additional feature that should be included in the next release of this solution is the ability to use a local area network (LAN) behind the domain name system (DNS) box. This feature would allow for better communication protocols to be put in place.

I have been using this solution for three years.

Since Cisco acquired Viptela, the stability of this solution has given problems since it is quite new. 

The scalability of this solution has given problems in the past since it is quite new. 

The customer service/technical support for this solution is very good.

The setup of this solution is both straightforward and complex. For example, the initial setup is simple, but the design and formatting thereafter is very complex.

The pricing of this solution is very expensive.

We would recommend this solution to customers looking to implement it on a global scale. We recommend the solution, not only because of the functionality or the technical support, but also because of the delivery of the solution, and the docking and upgrading capabilities.

We use the solution as a router.

Cisco is very secure and very fast, and its work is ongoing. They give the commands to what they want.

Everything is on one disk. I need to do anything from one end.

The solution could be cheaper.

I have been using Cisco SD-WAN for about two months.

The product is stable.

The solution is scalable. Over 600 users are using this solution.

Support is fast and customer-friendly.

The initial setup is complex and takes about 30 minutes to complete.

The tool is very expensive. It has a five-year subscription.

Cisco and Juniper are very costly.

Overall, I rate the solution a six or seven  out of ten.