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Suresh Vijayen - PeerSpot reviewer
Product Manager at IX Telecom
Reseller
Great connectivity and dashboards but needs a better GUI
Pros and Cons
  • "It's a scalable solution."
  • "The solution is a bit complicated."

What is our primary use case?

We primarily use the solution for connectivity.

What is most valuable?

The connectivity is great.

The dashboard is excellent.

It's a scalable solution.

The product is stable. 

Technical support is very good. 

What needs improvement?

The solution is a bit complicated. They could work on simplifying the product. For example, doing configurations could be easier. 

The initial setup is tedious.

It was a bit expensive. They can improve their licensing model.

We'd like to see more monitoring features. 

They can improve in terms of their GUI. 

They can improve in terms of hardware.

For how long have I used the solution?

I've been using the solution for five years. 

Buyer's Guide
Cisco Catalyst SD-WAN
January 2025
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What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

We have been satisfied with the technical support. They are great. There is always room for improvement, however, they're always resolving the issues

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also have experience with Meraki. The differences are licensing and pricing, however, the features are pretty much comparable.

How was the initial setup?

The solution is difficult to set up. It's tedious. We'd like it to be easier. You really need to know a lot of stuff before initially trying to configure everything.

I'd rate the process a three out of five in terms of ease of use. 

It took us about two weeks to set up.

What's my experience with pricing, setup cost, and licensing?

It's one of the more expensive solutions out there. I would rate it two out of five in terms of affordability. All you need to pay is the licensing fee. There are no extra costs. 

What other advice do I have?

I'd rate the solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Administrator at SOURTHERN WAVES Solution
MSP
Top 5Leaderboard
Helps to connect multiple sites but pricing is expensive
Pros and Cons
  • "The tool is stable, and its troubleshooting capabilities are good. It helps us identify and fix any issues. It simplifies VPN setup for both side-to-side and multisite connections. This allows for easier data sharing between main and branch offices, creating a local network feel even for distant sites."
  • "The product should improve its prices."

What is our primary use case?

Our Cisco SD-WAN use case involves implementing it for enterprise customers with multiple sites who want to connect it. This is achieved by turning on the product on the router or firewall.

What is most valuable?

There was a scenario where the product improved our network's efficiency. For example, we had a customer with a main office in Ho Chi Minh City, Vietnam, who wanted to connect with their offices in Hanoi and Hong Kong. By using the product, we could establish a connection between all the IP sites, creating a local network between them. 

The tool is stable, and its troubleshooting capabilities are good. It helps us identify and fix any issues. It simplifies VPN setup for both side-to-side and multisite connections. This allows for easier data sharing between main and branch offices, creating a local network feel even for distant sites.


The most significant benefit we've realized from Cisco SD-WAN's application optimization capabilities is cost savings. Traditionally, businesses had to purchase expensive WAN or wide channels to connect their sites. However, with SD-WAN, they can utilize existing internet lines, eliminating the need for costly WAN.

The solution's integration with other products is good.

What needs improvement?

The product should improve its prices. 

What do I think about the stability of the solution?

Cisco SD-WAN is stable. 

What do I think about the scalability of the solution?

The tool is scalable. My company has 20 customers for it. 

How are customer service and support?

The impressions of Cisco SD-WAN's tech support have been positive. Whether from Cisco directly or through our service level management (SLM), the support is quick.

What's my experience with pricing, setup cost, and licensing?

We can only buy three-year licenses, not monthly. The cost seems high for us, especially since we're in Vietnam, which isn't a rich country. But we still like the product because it is good.

What other advice do I have?

I rate the overall solution a ten out of ten. We recommended Cisco products, including the Cisco SD-WAN, to our customers. If a certain product is not stable, we suggest switching to Cisco products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Catalyst SD-WAN
January 2025
Learn what your peers think about Cisco Catalyst SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Senior Manager at Systems Limited
Real User
Top 10
Comes with OMP routing but licensing costs are expensive
Pros and Cons
  • "Cisco SD-WAN has separate OMP routing."
  • "The solution is very costly."

What is most valuable?

Cisco SD-WAN has separate OMP routing. 

What needs improvement?

The solution is very costly. 

For how long have I used the solution?

.I have been working with the solution for a year. 

What do I think about the stability of the solution?

The solution is stable, and you need good connectivity. 

What do I think about the scalability of the solution?

Cisco SD-WAN is scalable. 

How are customer service and support?

Cisco SD-WAN's support was good. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

You can get subscriptions for three or five years. 

What other advice do I have?

You need expert engineers to handle Cisco SD-WAN. I rate it a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Alex Shengelevich - PeerSpot reviewer
Chief technology officer at Winncom Technologies
Real User
An easy-to-set-up solution, is scalable, stable and helpful for our customers
Pros and Cons
  • "It is a very scalable solution."
  • "The solution is expensive and could be cheaper."

What is our primary use case?

We are an IT integration company that implements this solution for customers and clients. We deploy the solution on-premises.

What is most valuable?

The solution is stable.

What needs improvement?

The solution is expensive and could be cheaper.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is a very scalable solution. 

How are customer service and support?

We have experience with customer service and support.

How was the initial setup?

The initial setup is straightforward in a laboratory environment, but when we started implementing it in the field, we had some problems. We are deploying a pilot of the solution for a few branches.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

We have a subscription and a three-year license.

What other advice do I have?

I rate the solution a nine out of ten and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Jeffry Miguel De Los Santos - PeerSpot reviewer
IT manager at a financial services firm with 5,001-10,000 employees
Real User
It helps our company implement centralized telephony
Pros and Cons
  • "The most useful feature is centralized telephony."
  • "Cisco needs to improve the technical support for this solution."

What is our primary use case?

Cisco SD-WAN provides centralized telephony for our company. 

What is most valuable?

The most useful feature is centralized telephony.

For how long have I used the solution?

I have been using Cisco SD-WAN for about five years. 

What do I think about the stability of the solution?

Cisco SD-WAN is stable.

What do I think about the scalability of the solution?

Cisco SD-WAN is scalable. 

How are customer service and support?

Cisco needs to improve the technical support for this solution. I rate Cisco support eight out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Cisco SD-WAN wasn't complex, and it took about one month. 

What other advice do I have?

I rate Cisco SD-WAN 10 out of 10. I recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kishlay Choudhary - PeerSpot reviewer
Technical Support Engineer at Team Computers
Real User
Scalable, simple implementation, and good support
Pros and Cons
  • "Cisco SD-WAN is a stable solution."
  • "Cisco SD-WAN could improve the integration with the cloud."

What is our primary use case?

I am using Cisco SD-WAN for access to the internet.

What needs improvement?

Cisco SD-WAN could improve the integration with the cloud.

For how long have I used the solution?

I have used Cisco SD-WAN within the last 12 months.

What do I think about the stability of the solution?

Cisco SD-WAN is a stable solution.

What do I think about the scalability of the solution?

The scalability of Cisco SD-WAN is good. 

We have approximately 2,000 people using the solution and approximately 25 of them are engineers.

How are customer service and support?

The support from Cisco SD-WAN is good.

How was the initial setup?

The setup of Cisco SD-WAN was easy.

What's my experience with pricing, setup cost, and licensing?

There is a monthly subscription to use this solution.

What other advice do I have?

I rate Cisco SD-WAN a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at 0
Real User
Top 5
A router solution with customer-friendly support but is expensive
Pros and Cons
  • "The product is stable."
  • "The tool is very expensive."

What is our primary use case?

We use the solution as a router.

How has it helped my organization?

Cisco is very secure and very fast, and its work is ongoing. They give the commands to what they want.

What is most valuable?

Everything is on one disk. I need to do anything from one end.

What needs improvement?

The solution could be cheaper.

For how long have I used the solution?

I have been using Cisco SD-WAN for about two months.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution is scalable. Over 600 users are using this solution.

How are customer service and support?

Support is fast and customer-friendly.

How was the initial setup?

The initial setup is complex and takes about 30 minutes to complete.

What's my experience with pricing, setup cost, and licensing?

The tool is very expensive. It has a five-year subscription.

Which other solutions did I evaluate?

Cisco and Juniper are very costly.

What other advice do I have?

Overall, I rate the solution a six or seven  out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VIJAICYRIAC - PeerSpot reviewer
Director at a tech services company with 10,001+ employees
MSP
Beneficial environment compatibility, scalable, and reliable
Pros and Cons
  • "The most valuable feature of Cisco SD-WAN is its compatibility and integration with the rest of the infrastructure."
  • "Cisco SD-WAN could improve on the ease of integration, the configuration should be easier. At the moment the process is more command line based and it would be better if it was able to be done through an interface."

What is most valuable?

The most valuable feature of Cisco SD-WAN is its compatibility and integration with the rest of the infrastructure.

What needs improvement?

Cisco SD-WAN could improve on the ease of integration, the configuration should be easier. At the moment the process is more command line based and it would be better if it was able to be done through an interface.

In a feature release, Cisco SD-WAN could add more features for wireless SaaS-based solutions.

For how long have I used the solution?

I have been using Cisco SD-WAN for approximately two years.

What do I think about the stability of the solution?

Cisco SD-WAN is stable.

What do I think about the scalability of the solution?

The scalability of Cisco SD-WAN is good.

How are customer service and support?

The support sometimes is delayed. They could improve their response times. They are knowledgeable about the solution but you have to reach the correct person.

I rate the support from Cisco SD-WAN a three out of five.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Cisco SD-WAN is not overly complex, but there should be a good understanding of the configuration and setup. There are many technical commands for the process that one should be aware of.

I rate the initial setup of Cisco SD-WAN a three out of four.

What about the implementation team?

We used a third-party vendor help to implement the solution.

What was our ROI?

Overall, we are receiving a better financial cost advantage using Cisco SD-WAN than what we were using before.

I rate the ROI of Cisco SD-WAN a four out of five.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco SD-WAN could improve, it is expensive. The cost of the solution is approximately 30 percent higher than competitors.

I rate the price of Cisco SD-WAN a two out of five.

Which other solutions did I evaluate?

There are other competitors in the market that work well, such as Fortinet. The best solution is determined by its ability to handle a use case. There is not one overall best solution, there are suitable use cases for the different vendors.

If a customer is looking for a solution for a large enterprise, then I would recommend Cisco SD-WAN. However, if they have a small setup for a small business setup, Fortinet is better. It is integrated well with all the security features.

What other advice do I have?

I rate Cisco SD-WAN an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros sharing their opinions.