Cisco Secure Email Reviews

We have around 500 to 600 users and we use it for services like Anti-Spam, Advanced Malware Protection (AMP), and scanning. We are also using also multiple content filters, and it's working pretty well for us. In combination with Cisco Secure Email Gateway, we are using Trend Micro.

Before we had Cisco Secure Email Gateway, so we had more spam emails. In fact, we had some other solutions in place, but there was more spam going to the Exchange Server when we compare between we didn't have Cisco Secure Email Gateway deployed and when we deployed it. We cannot say it's 100 percent, but we're covered for 90 to 95 percent of spam. No spam is going to the user right now.

We are using almost all the features because they are necessary to protect emails. The most valuable feature is the different content filters we are using, such as DKIM. 

The Anti-Spam feature is also valuable for us because, most of the time, we notice that what is coming in is spam, and the Anti-Spam filter works very well. That's one of the features we like most.

We would like to see more options for the customization of content filters.

Three to five years.

The stability of the solution is very good. They always come out with very stable versions of firmware and it has never caused any issues.

Cisco Email Security is working well for us, but we currently have no plans to increase usage.

Technical support is very fast to respond. They are well-trained and experienced.

We were using Trend Micro and we are still using it now that we have Cisco Secure Email Gateway. Cisco's solution is more efficient and provides more options. For us, it also creates one more layer of security.

The initial setup was pretty straightforward. The basic mail policies were very easy to set up, but tuning the email flow and blocking certain things according to particular requirements takes time.

The initial deployment took about a week. Our implementation strategy was not to stop the mail flow while implementing adequate security features, including Anti-Spam, AMP, and AV.

Deployment and maintenance requires one engineer, maximum.

We used an integrator. I was not involved directly.

Licensing is done yearly, but I am not involved with purchasing side of things.

Cisco Secure Email Gateway was our first choice.

This is a great product with wonderful support. You won't have any issues.

We used Cisco Secure Email Gateway to filter spam. My overall experience with Cisco Secure Email Gateway was pretty good. No major issues were reported in my time. It worked fine for me.

One of the most valuable features would be the logs. There were detailed logs available. That was a seriously good feature. There were cases in which some spam mails penetrated through Cisco Secure Email Gateway; users reported that these were spam. The support was also good from Cisco. I got in touch with support and they helped us. It turns out these were actually spoof emails that came into our environment. I got to know about them from the log system. I was able to create a filter as a result.

For me, the ease of use was good. From the logs, from the configuration, from the monitoring perspectives, it was all good.

They could improve the filters. In my time at the company, there were several times we had to contact support to update the filters. They can definitely work more on that.

They can also work on the updating of the appliance. We had to do it once, when I was part of the engineering team. We had to update to a later version. It was complicated for me. I had to follow the instructions without understanding anything. Maybe there was pressure that caused me to not and understand them properly, but it was still complicated. The documentation was not there when we tried to update it. It may also have been due to my lack of experience. If I had done it twice or three times, I might have become accustomed to it and have done it more easily.

One to three years.

It was very stable. My experience with that version of it was really great. Apart from the improvement needed to the filters, it was all good.

We added one appliance to the platform and upgraded one to a newer version. The company did it quite easily. I was not part of that implementation, but the another guy told me that it was quite easy to do.

There were no plans to increase usage of it in that company at the time I was there. It was used by about 800 users and, since all of the users were using it and the organization was limited, everybody was already onboard. We had licenses for all of the users. It was all well designed from before. Apparently, they had to procure licenses for 200 to 300 more people, but that was after I left the organization. I didn't see what happened at that point.

Technical support was really good. There were two cases where we raised priority tickets and they responded well. They even helped us on Saturdays. Support was good.

When I got there, Cisco Secure Email Gateway was already implemented. We were only tuning it. Before my organization took over the operations for that bank, it was being taken care by someone else. I don't know what was implemented before that.

In terms of updating the appliance, once we set it up, it completed by itself. It was automatic mostly, but we took one night's worth of downtime. It completed in one to two hours. There were two people involved in doing the update.

We had a cluster set up, one to five devices, three in the DC and two in DR. It took only two people. For me, it was complicated. The other guy was very experienced on it. He had so much implementation experience on the appliance and he was able to guide me through it.

We did the DC first and failed over to the DR. Then we failed back and did the DR.

I don't know directly, but since there was nothing major that happened, I don't think the ROI was bad. What we're looking for is value. There should be no hampering of production and there was nothing like that, so the ROI should have been good.

Implementing it and support are good. Using it is also good. What remains is the technical expertise of the people who would be administering it. The thing you should have in mind when implementing it is that you have adequate resources, trained and skilled on this appliance so they can manage it. I was not that good. I was not that good with it at the time I started working on it. I had a few difficulties. I was lucky that nothing major happened during my time. Apart from that, the appliance itself was really good.

Considering the support and all the parameters I have talked about, I would give Cisco Secure Email Gateway a nine out of ten.

Cisco Secure Email is our primary gateway. We are a service provider in India. Cisco scans every email that gets into our system.

We faced a targeted attack. Most of our customers were targeted, but no one got the email. It was quarantined by Cisco. That is why we are still using Cisco.

The solution has no competition. ATP has been the most valuable in improving our email security posture. It has helped our customers too. The click-time URL protection is also valuable.

When we use multiple Cisco devices, we cannot manage the servers with a single UI. We must log in to each server for the management. We cannot manage multiple devices from a single UI. The solution has some inhibitions. They need to be finetuned.

I have been using the solution for 15 years. I am using the latest version.

I rate the tool’s stability an eight out of ten.

We are supporting around two million mailboxes. I rate the tool’s scalability a seven out of ten. It is a multi-server architecture, and I have to manage them separately.

We hardly get in touch with the support team. Whenever we got in touch with the team, the support was good.

Positive

We are using both cloud and on-prem versions. The deployment took less than two hours. We keep a backup of the configuration ready. Once we implement the server, we just put in the configuration and start.

We do the deployment ourselves. We also do maintenance and troubleshooting. We have around 20 L3 engineers on our technical team.

The pricing is good. We do not have any issues. I rate the pricing a five to six out of ten. There are no hidden costs. We know about the additional costs associated with the tool.

We do not integrate the product with other tools. I will recommend the product to others. Overall, I rate the solution an eight out of ten.

It's pretty normal daily incoming and outgoing emails. We have customized policies based on our security measures using this tool to scan the emails in our inboxes. We also check all incoming emails.

Because we can customize policies with it, we have good documentation.

I can customize the configuration and policies.

There should be some type of help section that can help us configure clients' emails. Sometimes, we just need to customize the quality. 

The graphical user interface is not user-friendly like other vendors. I find it very difficult at times to find some options on the UI. 

It's very difficult to configure at that time. 

Three to five years.

I have had no complaints with the stability.

The scalability is quite good. We have three administrators using it. The product is serving around 2000 to 3000 people in our environment.

The technical support is quite good. Whenever I need them, I just raise a case, then someone responds. I have no complaints.

The implementation is quite straightforward, but the customization can is a bit difficult. It took us three hours to implement and three to seven days to configure.

Before implementing, we had to design a new program.

We had a partner who did the deployment and customization, who was very good. Also the Cisco support was there, so anything that we felt uncomfortable with, or when we could not understand policy, we just raised the case, and they helped us with it.

From our end, three to four people were involved in the deployment.

We are also using Sophos Email Appliance in conjunction with Cisco Email Security. We use them both together as a solution.

Overall, it is a very good product, and I'm very happy with it.

The solution is an email gateway.

The security features are valuable. I am satisfied with the product.

The user interface is a bit complex. It is not very easy to learn the product. It is not very intuitive.

I have been using the solution for more than three years.

The tool is stable.

The tool is scalable. We have eight to ten administrators. All our emails go through the solution.

There is a bit of a communication gap in support. The support persons must improve their responses.

Positive

The solution is cloud-based. The initial setup is straightforward.

Overall, I rate the solution an eight out of ten.

Cisco Secure Email has strong inbound services. 

The solution does not have a strong outbound service. It should also integrate DLP. 

I have been working with the solution for five to six years. 

I rate the tool's stability seven to eight out of ten. 

I rate Cisco Secure Email's scalability a five out of ten. 

Cisco Secure Email's installation is neither difficult nor simple. I rate it a seven out of ten. The tool's deployment takes around an hour to complete. 

You need to look for more options before finalizing Cisco Secure Email. It does not get in touch with us regularly for feedback. I rate it a seven out of ten. 

• Facility of management
• Documentation

We're now protected against spam emails.

We use the CLI for management, but it's not very good. It's based on Java and it's very difficult to use.

We've had no issues with deployment.

It's very stable. We've had no issues with instability.

The scalability has been OK.

We had to configure it, but it wasn't complex.

The Cisco Email Security Appliance is being used as the primary email gateway for our datacenter. We use the Cisco Email Security Appliance to receive, send, scan, and filter our incoming and outgoing email.

We use the Talos Threat intelligence to filter out known 'bad' email sender. The Sophos Antivirus plugin for antivirus scanning and the DKIM signing for our outgoing mails.

The system enables end users to manage their own whitelists/blacklists and provides our service desk with the means to troubleshoot email delivery issues with ease.

On-box DKIM and DMARC features let us secure our email flows and reduce the risk of our domains being used for spamming.

Administration of the email domains and custom filters are easily done via the web interface.

The user interface could be updated. Better dashboards and more interactive overviews would be nice, but the current functionality is sufficient.

The Cisco Email Security Appliance has enabled us to reduce spam by at least 30% compared to our previous solution.