In general, we support more public fiscal entities. Most of them are quite sizeable at 5,000-6,000 employees. We use it mostly for remote access.
Presales Engineer at a comms service provider with 51-200 employees
Good remote access and clusters but the firewall is a bit dated
Pros and Cons
- "The clusters in data centers are great."
- "Largely, it's quite stable."
- "Some individuals find the setup and configuration challenging."
- "We've had some issues with stability."
What is our primary use case?
What is most valuable?
The clusters in data centers are great.
We enjoy the use of the remote access VPN. We have a mechanical firewall with IPS and we have no more than these. In general, ASA is for remote access and the mechanical firewall right now is more used for data centers.
We work to combine customers and we have a lot of customers that use networking from Cisco. They buy Cisco firewalls due to the fact that all of their networks are working with Cisco features.
What needs improvement?
It would be ideal if the solution offered a web application firewall.
We've had some issues with stability.
The solution has some scalability limitations.
The firewall itself has become a bit dated.
The pricing on the solution is a bit high.
Some individuals find the setup and configuration challenging.
For how long have I used the solution?
I've been using the solution for ten years or more. It's been at least a decade at this point.
Buyer's Guide
Cisco Secure Firewall
July 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
906,829 professionals have used our research since 2012.
What do I think about the stability of the solution?
Normally, we don't have any problems with stability. That said, when we have problems, it may be difficult to resolve quickly. The tech from Cisco is really good. However, we have some problems that take more time. Issues haven't come up very often. We've only had two or three problems over ten years that took a while to resolve. Largely, it's quite stable.
What do I think about the scalability of the solution?
We typically work with large public organizations. Our customers are quite big. Some are even up to 8,000 employees.
My view is that the ASA is for data centers. When you need more performance or something like that, this may be a problem. This is due to the fact that we don't have the ability to add more performance - more CPU or more equipment - in our cluster when we deploy the solution in a perimeter. It's complicated to expand the performance with ASA on the perimeter.
How are customer service and support?
We have a good relationship with technical support. They're very helpful. Sometimes we get a solution and sometimes we don't, however, they are always available to help us deal with issues.
How was the initial setup?
I have been working with this equipment for years, so for me, the initial setup is pretty easy. For customers who use the Cisco solutions for the first time, maybe it's complicated. They probably feel it would be easier to configure if there was a simpler graphical view or something like that. Often a complaint is that it's difficult to configure. However, I don't have that issue.
To deploy one solution, how long it takes depends on the customer or the size of the enterprise. For a large enterprise or large public entity, we need more time or more resources to deploy the solution. That said, it's not too difficult for us as we work a lot of time with ASA. We can go fairly quickly.
What other advice do I have?
We support ASA 5508, 5585, and 5525 - all the versions of the firewall. Again, we built a HTAB machine too.
We've worked with Cisco for many years and I love working with them.
Right now, ASA is getting older. A better recommendation may be to use Firepower, a Next-Generation Firewall, no ASA. In cases for some remote VPN access, we recommend ASA, however, for all of the deployments, the recommendation now is to use a Next-Generation Firewall from Cisco Firepower.
Overall, I would rate the solution at a seven out of ten. That said, for remote access alone, I'd rate the product at a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Data Analyst at a hospitality company with 201-500 employees
User-friendly, provides good access, and is fairly easy to implement
Pros and Cons
- "It is a very user-friendly product."
- "The solution has been quite stable; most of the clients that we deal with use this solution and, to the best of my knowledge, no one has ever complained about having a breach, and so far we have not had any issue with Cisco ASA as it is reliable and keeps our clients safe."
- "I don't have to see all the object groups that have been created on that firewall. That's just something that I would really appreciate on the CLA, even though it already exists on the GUI."
- "One of the things that would make my life easier on ASA, especially for the CLA, is if it had an ASBN feature, specifically for the CLA."
What is our primary use case?
We primarily use the solution in order to create access rules. That's what I use it for mostly. Sometimes, if I need to do some mapping, I may also leverage this product.
What is most valuable?
In terms of access, the solution is great at making sure that the firewall has the right IPs, or that the right IPs are passing through where they should be.
The product does a good job of making sure that the connection is one that the user can trust. It keeps everything secure.
From what I've already done with ASA, I've noted that it's a very simple solution.
It is a very user-friendly product. I started with the GUI version. There are different versions. You could have the CLA, and the GUI version if you like. Both are really user-friendly and they're easy to learn.
What needs improvement?
We haven't been working with the product for too long, and therefore I haven't really found any features that are lacking. So far, it's been pretty solid.
One of the things that would make my life easier on ASA, especially for the CLA, is if it had an ASBN feature, specifically for the CLA. This would allow you to be able to see at once where a particular object group is being used without having to copy out all the object groups that have already been created.
I don't have to see all the object groups that have been created on that firewall. That's just something that I would really appreciate on the CLA, even though it already exists on the GUI.
For how long have I used the solution?
I've been using the solution for six months now. It's been less than a year. It hasn't been too long just yet.
What do I think about the stability of the solution?
The solution has been quite stable.
Most of the clients that we deal with use this solution. No one has ever complained about having a breach or anything, to the best of my knowledge, even though we see some people combine different firewalls together, and use them alongside Cisco ASA. So far, we've not had any issue with Cisco ASA. It's reliable and keeps our clients safe.
What do I think about the scalability of the solution?
I've never tried to scale the product. I haven't worked with it too long at this point. I wouldn't be able to comment on its scalability potential.
How are customer service and technical support?
I've never dealt with technical support yet. I can't speak to their level or response or their knowledge of the product.
Which solution did I use previously and why did I switch?
In the past, I've worked with Check Point and Fortinet as well.
How was the initial setup?
I've been handling the implementation. So far, it's been good, even with no prior knowledge of the solution itself. It's my first time working with it.
On my team, lots of people are working on different aspects, and most of the setup is being done by those that have more knowledge about the firewall than we have. We don't have anything to do with the setup, we just make sure that we implement whatever connections the clients already have. It's already broken down that way, just to avoid as many mistakes as possible.
We already have a process for implementation based on the number of connections. The maximum we normally work on each connection is maybe 20 to 30 minutes. However, the process could be as little as one minute. It depends on how many connections we want to add at a time.
What about the implementation team?
We're handing the implementation via our own in-house team.
What's my experience with pricing, setup cost, and licensing?
I'm just handling the implementation and therefore don't have any insights on the pricing aspect of the solution. I wouldn't be able to say how much the company pays or if the pricing is high or low.
That said, the pricing isn't an issue. It's more about what's best for the customer or the client. We want to give the client the best service, and very good protection. If a client begins to worry about pricing, we can't exactly guarantee the same level of safety.
What other advice do I have?
Our company has a partnership with Cisco.
We have different clients and therefore use different versions of the solution. Nobody wants to use an out-of-date version, and therefore, we work to keep everything updated.
Overall, I would rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Cisco Secure Firewall
July 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
906,829 professionals have used our research since 2012.
Manager IT & Security at mCarbon Tech Innovations Pvt., Ltd.
Feature-rich VPN connection, scalable, stable, and has perfect support
Pros and Cons
- "I like all of the features."
- "Technical support is perfect."
- "It is my understanding that they are in the process of discontinuing this device."
- "I would not recommend this solution."
What is our primary use case?
We are using this solution for the site-to-site VPN tunnels and VPN Connections.
What is most valuable?
I like all of the features.
What needs improvement?
It is my understanding that they are in the process of discontinuing this device.
They are in the process of shutting down this ASA series and will continue with Firepower.
In the next release, it could be more secure.
For how long have I used the solution?
I have been using Cisco ASA Firewall for six years.
We are not using the latest version.
What do I think about the stability of the solution?
It's a stable solution. I have not had any issues.
What do I think about the scalability of the solution?
This product is scalable. We have 100 users in our organization.
We will not continue to use this solution. We will be upgrading to either Firepower or Check Point.
How are customer service and technical support?
Technical support is perfect.
Which solution did I use previously and why did I switch?
I was using Dell SonicWall before Cisco ASA Firewall.
How was the initial setup?
The initial setup was straightforward.
It's easy to install and it doesn't take a lot of time for the initial configuration.
It took an hour to install.
What about the implementation team?
I completed the installation myself. We did not use a vendor or vendor team.
What's my experience with pricing, setup cost, and licensing?
There are licensing costs.
What other advice do I have?
I would not recommend this solution. The technology is old and they should move to Firepower or NextGen Firewall.
I would rate the Cisco ASA Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Specialist, consultant at a tech vendor with 10,001+ employees
Good configuration and integration capabilities, secure, reliable, and scalable
Pros and Cons
- "The configuration capabilities and the integration with other tools are the most valuable features. I really like this product. Cisco is one of my favorite brands, and I always think Cisco solutions are very reliable, easy to configure, and very secure."
- "It can probably provide a holistic view of different appliances because many customers do not have only one brand, besides the traditional SNMP protocols, to cover all their devices. There are some specific requirements in terms of configurations or actions that sometimes have to be done in a very manual way because of the different versions or brands in a customer's infrastructure. It could also have some additional analytics capabilities. It has some very interesting ways to monitor the traffic and identify false positives from the architecture and the environment. It would be good if there is a way to patch with some other industry-specific solutions and synchronize some of the information, such as what other customers experience in their operations and probably share some additional information that could be leveraged or shared among the industry. Such information would be something interesting to see. It could have AI capabilities related to how the appliances could benefit from learning the current environment and different exposures."
- "It can probably provide a holistic view of different appliances because many customers do not have only one brand, besides the traditional SNMP protocols, to cover all their devices."
What is our primary use case?
We are an IT integrator. We include parts of the infrastructure as part of our services, which includes firewalls, routers, switches, and even some end-user devices. We are deploying Cisco, Palo Alto, and Aruba. We are a very big company, and we have probably about 300,000 employees all over the world.
We use this solution for security and for enabling site-to-site VPN. We have on-premises and cloud deployments, and we are using the latest version of this solution. It is 5500 or something like that.
What is most valuable?
The configuration capabilities and the integration with other tools are the most valuable features.
I really like this product. Cisco is one of my favorite brands, and I always think Cisco solutions are very reliable, easy to configure, and very secure.
What needs improvement?
It can probably provide a holistic view of different appliances because many customers do not have only one brand, besides the traditional SNMP protocols, to cover all their devices. There are some specific requirements in terms of configurations or actions that sometimes have to be done in a very manual way because of the different versions or brands in a customer's infrastructure.
It could also have some additional analytics capabilities. It has some very interesting ways to monitor the traffic and identify false positives from the architecture and the environment. It would be good if there is a way to patch with some other industry-specific solutions and synchronize some of the information, such as what other customers experience in their operations and probably share some additional information that could be leveraged or shared among the industry. Such information would be something interesting to see. It could have AI capabilities related to how the appliances could benefit from learning the current environment and different exposures.
For how long have I used the solution?
I have been using this solution since the beginning of this company, which would be more than 20 years.
What do I think about the stability of the solution?
It is stable and reliable.
What do I think about the scalability of the solution?
There is no real limit to the way they can scale. It is very easy to integrate additional firewalls or even nodes on appliances. Whenever needed, they are stackable. They are very flexible in that sense. Our clients are large businesses.
How are customer service and technical support?
The service that we have received from Cisco has been reliable, fast, and efficient. They are very good. As long as you have a contract, you can rely on them. You should also have a technical team certified or at least trained on the infrastructure to provide in-depth first-level help.
Which solution did I use previously and why did I switch?
I have also used other solutions like Palo Alto. The capabilities are pretty much the same. It is just a matter of how they integrate with the overall landscape of the customers. Palo Alto seems to be the top end firewall these days, but the customers might have purchased Cisco in the past or have a DNA subscription using which they could probably take advantage of the security landscape that Cisco offers. It is more about what is the overall benefit rather than just the appliance.
What's my experience with pricing, setup cost, and licensing?
They seem to be at the top end in terms of pricing, but they are worth the price. They are probably a little bit lower than Palo Alto. If the customers are relying on Cisco products and they are thinking more in terms of scaling to another layer in a year, it is pretty much in a good price range.
What other advice do I have?
I would suggest to be sure that it smoothly integrates with the infrastructure that you have. Try to take advantage of the DNA subscription and the new monitoring features that it has. Be informed about what's new with this product.
I would rate Cisco ASA Firewall a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Lead Network Engineer at a government with 1,001-5,000 employees
Stable and scalable with very responsive technical support
Pros and Cons
- "It's got the capabilities of amassing a lot of throughput with remote access and VPNs."
- "The technical support is amazing."
- "They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version. However, the problem with that is that the 6.7 is going to deprecate all the older IKEv1 deployment tunnels. Therefore, the problem is that we have a lot of customers which are using older encryptions. If I do that, update it, it's not going to work for me."
- "They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version."
What is our primary use case?
The way we've installed Firepower was for the migration process. For example, there was a data center consolidation, and therefore we had to move everything. We offer data center products to our customers across VPN funnels. We had to move away from older ASAs, so it's a lift and shift. We move older ASAs, which were dispersed in many sites, and we consolidated a couple of services in a single site. Firepower was left there in place. I came in and I took over the administration duties, and now I'm trying to put everything together in a way that it makes sense.
With Firepower, they have better hardware. It's fitted for more throughput, more load. I'm trying to centralize service delivery on this high-availability pair and move all the remote access to Firepower. Then, it's all part of a transition process from a hybrid cloud to a full cloud deployment on a cloud provider. It's mostly just a necessary pain, until we move away from our on-prem deployments. Currently, I'm working with Azure, etc. and I try to look at the main design of the whole process, even though it's going to take two years.
COVID has also made everything very, very slow for us as we try to move away from our initial plan.
What is most valuable?
The 2100 models are extremely useful for us.
It's got the capabilities of amassing a lot of throughput with remote access and VPNs.
What needs improvement?
They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version. However, the problem with that is that the 6.7 is going to deprecate all the older IKEv1 deployment tunnels. Therefore, the problem is that we have a lot of customers which are using older encryptions. If I do that, update it, it's not going to work for me.
For how long have I used the solution?
We've been using the solution for about a year.
What do I think about the stability of the solution?
The solution is pretty solid in terms of stability, however, I prefer Palo Alto. For the enterprise world, it's better to have Palo Alto. For the service provider field, Firepower is quite well suited, I'd say. That said, Palo Alto, is definitely the enterprise way to go. For a smaller deployment, you can also go with FortiGate. It's simple, however, it works for smaller offices.
What do I think about the scalability of the solution?
The scalability of the product is pretty good. If you need to expand it, you can do so with relative ease.
How are customer service and technical support?
The technical support is amazing. They do reply quickly, and often within an hour. It's been great. I've worked at Cisco before, however, with the type of contract we are in, I find it super fast right now. We're quite satisfied with the level of support.
What's my experience with pricing, setup cost, and licensing?
I don't have any knowledge as to what the product costs. It's not part of the business I deal with.
Palo Alto, it's my understanding, is a little more expensive, however, it depends on the users and on the design. It always depends on the contract
What other advice do I have?
We're just customers. We don't have a business relationship with Cisco.
It's a solid, reliable product, however, if it's right for a company depends on the use case and the size of the organization. For a startup, this might not be a suitable option.
Overall, I'd rate this solution nine out of ten. As a comparison, if I was rating Palo Alto, I would give it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cosultant at Kadaster
Stable with a straightforward setup and good overall features
Pros and Cons
- "The implementation is pretty straightforward."
- "All the specific features you find within the NextGen firewall are quite useful."
- "In a future release, it would be ideal if they could offer an open interface to other security products so that we could easily connect to our own open industry standard."
What is our primary use case?
The solution is primarily used for protecting the environment, or the cloud environments for our customers.
What is most valuable?
All the specific features you find within the NextGen firewall are quite useful. The touch intel feature is specifically useful to us. We deliberately choose this kind of product due to its set of features.
The implementation is pretty straightforward.
What needs improvement?
The security market is a fast-changing market. The solution needs to always check if the latest threats are covered under the solution.
It would always be helpful if the pricing was improved upon a bit.
In a future release, it would be ideal if they could offer an open interface to other security products so that we could easily connect to our own open industry standard.
For how long have I used the solution?
We've been using the solution for about five or more years at this point.
What do I think about the stability of the solution?
The solution is stable. It's very reliable. It doesn't crash or freeze and doesn't seem to be plagued by bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale quite well. A company that needs to expand it can do so easily.
In our case, we have clients with anywhere between 1,000 and 10,000 users.
How are customer service and technical support?
We have our own in-house team that can assist our clients should they need technical support. They're quite knowledgeable and can handle any issues.
Which solution did I use previously and why did I switch?
I also have experience with Fortinet and Check Point.
How was the initial setup?
The implementation isn't complex. It's straightforward. However, it also depends on the specifications of the customer. Normally we check that out first and then we can make a judgment of how to best implement the solution.
Typically, the deployment takes about two days to complete.
In terms of maintenance, we have about five people, who are engineers, who can handle the job.
What about the implementation team?
We deliver the solution to our customers.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for the software license. In general, it's a moderately expensive solution. It's not the cheapest on the market.
What other advice do I have?
We're a partner. We aren't an end-user. We are a managed security provider, and therefore we use this solution for our customers.
We always provide the latest version of the solution to our clients.
Typically, we use both cloud and on-premises deployment models.
I'd recommend the solution to others. It's quite good.
On a scale from one to ten, I would rate it at an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Chief Technology Officer at Future Point Technologies
Provides excellent integrations and reporting
Pros and Cons
- "Provides good integrations and reporting."
- "Cisco is a large, good and reliable firewall."
- "Deploying configurations takes longer than it should."
- "There needs to be an improvement in the time it takes to deploy the configurations. It normally takes two to four minutes and they need to reduce this."
What is our primary use case?
Our primary use case is as a data center firewall for internet firewalls and also as a VPN concentrator. I'm the chief technology officer and we are partners of Cisco.
What is most valuable?
In terms of features there hasn't been much improvement but it's a very stable solution and a very good firewall with almost all of the features required for next generation firewall purposes. Almost all the firewalls on the market have the same features available, but if you take into account the integrations and reporting of Cisco, it's a little better than the others. In particular, the briefing reporting is better. With Fortinet we would probably have to use FortiAnalyzer as a separate reporting module for Fortinet, but here the reporting is good.
What needs improvement?
There needs to be an improvement in the time it takes to deploy the configurations. It normally takes two to four minutes and they need to reduce this. The deployment for any configuration should be minimal. It's possibly improved on the very latest version.
An additional feature I would like to have in Firepower would be for them to give us the data from the firewall - Cisco is probably working on that.
For how long have I used the solution?
I've been using this solution for close to five years.
What do I think about the scalability of the solution?
The scalability is very good.
How are customer service and technical support?
We generally provide support but if we're not able to resolve an issue, we escalate it to Cisco and they're great. They are one of the best support services I've used and it's one of the reasons Cisco is doing so well in the market.
Which solution did I use previously and why did I switch?
I also work with Fortinet and Palo Alto. Fortinet is also a really good product but Cisco is a leader in next generation firewalls and now that they are catching up to Fortinet, they have provided a lot of features and flexibility. I personally see Cisco as being good for large enterprise companies and Fortinet is better for families as well as small and medium size businesses. When it comes to Palo Alto, the high price point is one thing that is an issue, some companies are unable to afford it. Palo Alto is good but Cisco is catching up to them and I believe in a year or two, Cisco will probably match Palo Alto as well and be much better.
How was the initial setup?
The initial setup is not too complex, but as with Fortinet, they have some detailed steps required which adds to the flexibility also. With flexibility comes a bit of complexity, but it's not too bad. Deployment time takes a few minutes. I am responsible for implementation and maintenance for our clients. We were previously deploying only for medium or large enterprise companies but Cisco has come up with the 1000 and 1100 series firewalls for smaller companies which is pretty good. They're a cost-effective solution and competitive in the market.
What's my experience with pricing, setup cost, and licensing?
Cisco falls somewhere in the middle in terms of pricing, it's not very expensive and it's not very cheap. There is an additional accessory fee associated with Cisco but normally they have a separate subscription cost for different types of security to protect the firewall. There are separate bundles available inside the pricing and that's probably true for all of the firewalls.
What other advice do I have?
Cisco is a large, good and reliable firewall. They are working on advanced features and catching up with the leaders in the market. I believe that's a score for them. A yearly subscription is cheaper than Palo Alto and Fortinet offer. They provide good support and once it's loaded, it doesn't give a lot of problems, that's very important.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Consultant at zak solution
Good stability, excellent technical support, and powerful intrusion detection
Pros and Cons
- "Technical support services are excellent."
- "Cisco is powerful when it comes to detecting intrusions."
- "On firewall features, Fortinet is better. Cisco needs to become more competitive and add more features or meet Fortinet's offering."
What is our primary use case?
We primarily use the solution for the various firewalls.
What is most valuable?
Cisco is powerful when it comes to detecting intrusions. It's better than, for example, Fortinet.
Cisco has multiple products - not just firewalls. The integration between other items provides a powerful end-to-end solution. It's nice and easy. There is one management system and visibility into all of the features. Using the same product is more powerful than using multiple systems. Cisco is known by most customers due to the fact that at least they have switches. However, when clients say "we need an end-to-end option" Cisco is there.
The stability is very good.
Technical support services are excellent.
What needs improvement?
Before an ASA, it was a live log. It was easy and comfortable to work with. After the next-generation firewall, Firepower, the live log became really slow. I cannot reach the information easily or quickly. This has only been the case since we migrated to next-generation firewalls.
There is some delay between the log itself. It's not really real-time. Let's say there's a delay of more than 20 seconds. If they had a monitoring system, something to minimize this delay, it would be good.
It would be ideal if I could give more bandwidth to certain sites, such as Youtube.
I work with Fortinet also, and I find that Fortinet is easier now. Before it was Cisco that was easier. Now Fortinet is simpler to work with.
On firewall features, Fortinet is better. Cisco needs to become more competitive and add more features or meet Fortinet's offering.
For how long have I used the solution?
I've been using the solution since about 2003, when I originally implemented it.
What do I think about the stability of the solution?
The solution is extremely stable. We don't have any issues whatsoever. It doesn't have bugs or glitches. It works well. Occasionally, it may need patches, however, there's very little downtime.
What do I think about the scalability of the solution?
The scalability of the solution is very good. We have no trouble expanding the solution.
They have multiple products that fit in multiple areas. They also have virtual firewalls, which are working well in virtualization systems. They have the data center firewalls feature for data centers. It's scalable enough to cover most of the use cases that might arise.
How are customer service and support?
Cisco offers excellent technical support. They're useful and very responsive - depending on the situation itself. Sometimes we require the support of agents and we've found Cisco to have one of the best support systems in the market.
Which solution did I use previously and why did I switch?
I also work with Fortinet, and it's my sense that, while Fortinet is getting easier to use, Cisco is getting harder to deal with.
How was the initial setup?
The initial setup is not complex at all. It's pretty straightforward.
A full deployment takes between two and three days. It's pretty quick to set up.
What's my experience with pricing, setup cost, and licensing?
The pricing is neither cheap nor expensive. It's somewhere in the middle. If you compare it to Fortinet or Palo Alto, Fortinet is low and Palo Alto is very high. Cisco falls in the middle between the two.
As far as deployment options go, they often have more wiggle-room with discounts, especially for larger deployments. Therefore, in general, it ranges closer to Fortinet's pricing.
What other advice do I have?
We're partners with Cisco, Fortinet, and Palo Alto.
I work with on-premises deployments and virtual firewalls, however, I don't use the cloud.
The solution works well for medium-sized enterprises.
Overall, I would rate the solution nine out of ten.
I'd recommend users to layer in solutions. At the perimeter, if they have two tiers, I'd recommend Palo Alto as the first and then Cisco ASA as the second. Cisco can work on the data center or Fortinet. In the case of Fortinet, they have the best backline throughput from all of the other products.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
President at a tech vendor with 11-50 employees
Great diagnostics combined with a high-security VPN
Pros and Cons
- "I like them mostly because they don't break and they have great diagnostics."
- "They should improve their interface."
- "They should improve their interface and ensure that people actually know what they're doing before they start programming; that would make me happy."
What is most valuable?
I like them mostly because they don't break and they have great diagnostics. If something is awry, you can generally figure it out. And of course, everybody has a VPN, but I like the security of their VPN.
What needs improvement?
They should improve their interface and ensure that people actually know what they're doing before they start programming; that would make me happy. But that's never going to happen — it's a total pipe dream.
Some of the next-generation stuff that Cisco is doing now allows you to add web filtering and provides more security inside the device. That's why we were looking at the Next-Generation Firewall.
For how long have I used the solution?
I have been using this solution since they developed it.
What do I think about the stability of the solution?
I've had a couple of issues. Way back, they had a power supply that had to be changed out. They also had some issues with the 5500 series. Other than that, they're pretty rock-solid.
What do I think about the scalability of the solution?
Within their limitations, yes, they're scalable. You don't want to put a 5506 in when you need a 5525 — you'll never get it there. If properly sized, they're scalable, but you can't make a 5506 a 5525 — there're different processors and everything. You have to know where you're going. You have to know your customer first.
How are customer service and technical support?
The tech support is good. The documentation is verbose almost to the point of being confusing if you don't know what it is you're looking for.
It's only confusing if you have somebody who is not familiar with it. They give you every option in great detail, so you can spend time searching through a manual that you might not otherwise. Here's an example: take Sophos or SonicWall — let's say the manual for SonicWall is 25 to 30 pages; that same Cisco documentation is going to be three times that size or more.
It's not that it needs to be simplified, the people using it need to be knowledgeable. It is not a novice box, we'll put it that way.
Which solution did I use previously and why did I switch?
We've been with Cisco for a long time. We've used their routers and gadgets for years and years.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
I would guess that the market value of Cisco is going to be towards the higher-end. I don't know that it's the highest, but feature for feature, I'd say it's probably well-priced.
What other advice do I have?
Cisco ASA Firewall Is not as much of a plug and play solution as some of the others. You just need to make sure that you do your research.
On a scale from one to ten, I would give Cisco ASA Firewall a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Network Security Engineer at TechnoCore LTD
Good evaluation period, support, and it has a powerful intrusion policy
Pros and Cons
- "The most valuable feature that Cisco Firepower NGFW provides for us is the Intrusion policy."
- "All of the features that are incorporated in the Cisco Firepower NGFW are awesome and easy to configure if you know what you are doing."
- "I believe that the current feature set of the device is very good and the only thing that Cisco should work on is improving the user experience with the device."
- "As it stands currently, Cisco is doing this, but I am not confident enough to say that their QA team is doing as good a job as they should as there have been software releases that were immediately pulled back the same day as they were released."
What is our primary use case?
My primary use case with Cisco Firepower NGFW is implementing, configuring, maintaining, and troubleshooting lab and customer devices in both lab and production environments.
Using best practices for configuration, as well as fine-tuning intrusion policies and utilizing as many of the features that the firewall has to offer, which are feasible in said environment.
Overall, I am confident to say that I have worked with every flavor of Cisco Firepower NGFW, be it their older IPS-only sensors, ASA with Firepower services, as well as the FTD sensor itself.
How has it helped my organization?
Cisco Firepower NGFW has improved our organization by giving us the opportunity to protect both our network and our customer's environments. Being able to work with the device in a lab environment and utilizing the whole feature set is really easy with the Evaluation licenses of 90 days on the FMC. The only thing that you need is an environment with enough resources to virtualize both the FMC and FTD sensors.
I would like to emphasize the easy-to-use evaluation period of the Cisco Firepower NGFW because many other firewall vendors lack this and it is a real pain having to test everything in production environments because you cannot build a good lab environment without paying for licenses.
What is most valuable?
The most valuable feature that Cisco Firepower NGFW provides for us is the Intrusion policy.
Again, with that being said, I cannot shy away from giving kudos to all of the other features such as AVC (Application Visibility and Control), SSL Decryption, Identity policy, Correlation policy, REST API, and more.
All of the features that are incorporated in the Cisco Firepower NGFW are awesome and easy to configure if you know what you are doing. Things almost always work, unless you hit a bug, which is fixed with a simple software update.
What needs improvement?
I believe that the current feature set of the device is very good and the only thing that Cisco should work on is improving the user experience with the device.
Also, they need to ensure that all of the implemented features are working as they should, and able to integrate with more third-party software in an easier manner.
As it stands currently, Cisco is doing this, but I am not confident enough to say that their QA team is doing as good a job as they should as there have been software releases that were immediately pulled back the same day as they were released.
For how long have I used the solution?
I have been working with Cisco NGFW for almost five years as of 2020.
What do I think about the stability of the solution?
I have seen devices working without any issues and/or without a reboot of the device for many years (although I do not recommend this) running on base versions of the software, and I have seen an out-of-the-box fresh install having many stability issues. However, overall my impression is that the most recent software versions are very stable without any evident underlying issues.
Keep your software up-to-date and the solution should be stable.
What do I think about the scalability of the solution?
Cisco Firepower NGFW has a large variety of devices that are able to accommodate every company's needs, be they small or large. Overall, the scalability of the devices is very good.
How are customer service and technical support?
Experience with Cisco TAC has been awesome almost always. The SLAs are kept every time, which is very hard to get from any of the other firewall vendors. I have not seen any other vendor get you a proficient engineer on the phone within 15 minutes.
Which solution did I use previously and why did I switch?
Cisco ASA and Firepower NGFW is the first firewall solution that I have and am still using.
How was the initial setup?
Once you deploy a few of these devices, the initial setup is really straightforward and easy to do unless the position of the firewall on the network needs you to do some connectivity magic in order for it to work.
What about the implementation team?
All of the implementations that we have done are with in-house teams, so I have no overview of the vendor team.
What's my experience with pricing, setup cost, and licensing?
Cisco, as we all know, is expensive, but for the money you are paying, you know that you are also getting top-notch documentation as well as support if needed. In some cases, this may save you a lot of money or stress, which is why everyone who uses Cisco solutions loves them.
Which other solutions did I evaluate?
I have worked with many other firewall vendors in both production and lab environments such as CheckPoint, Palo Alto, Fortinet, Juniper, but to be honest I find Cisco's firewall solutions and Palo Alto's firewall solution to be the best.
What other advice do I have?
I believe that Cisco Firepower NGFW is the future leader in NGFW, with only maybe Palo Alto being the main competitor. This is very good, as we all know that having a rival is good for us, the users :)
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: July 2026
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Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros
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