We use this solution for our firewall and intrusion prevention system.
Senior IT Analyst at a insurance company with 51-200 employees
Comparable pricing, stable, with good and responsive technical support
Pros and Cons
- "There are no issues that we are aware of. It does its job silently in the background."
- "The initial setup could be simplified, as it can be complex for new users."
What is our primary use case?
What is most valuable?
The most valuable feature is that I have 16 public IP addresses that tunnel through into servers inside.
There are no issues that we are aware of. It does its job silently in the background.
What needs improvement?
The initial setup could be simplified, as it can be complex for new users.
For how long have I used the solution?
We have been working with this solution for a couple of years.
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Cisco Secure Firewall
October 2025

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What do I think about the stability of the solution?
It's stable. If there is ever a problem, it never seems to be the firewall.
What do I think about the scalability of the solution?
This particular model can't quite handle the bandwidth we need. We're actually replacing it shortly with the new higher capacity model.
How are customer service and support?
Technical support is good. They are responsive.
How was the initial setup?
The initial setup was somewhat complex at first.
What about the implementation team?
We had help from an integrator, which was Dell. They were helpful.
What's my experience with pricing, setup cost, and licensing?
The price is comparable.
What other advice do I have?
We are just at the beginning of the deployment of Arctic Wolf for managed detection and response. We don't have a lot of information yet, as we are onboarding it now.
We wanted to have someone watching and we couldn't set up the SOC by ourselves because we need six security dedicated people to man it at all times. With a staff of 80, it was too much. We engaged Arctic Wolf to be our 24/7 eyes on the potential risks that are happening. They can alert us and we can deal with it.
We like to use the integrator just to make sure that the firewall is set up correctly. If you don't have people dedicated to the firewall, then you can't do it in-house.
I would rate the Cisco firepower NGFW Firewall a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Acting Director, Office of Talent Management at a government with 10,001+ employees
The UI needs improvement, as does the SNMP configuration, but the feature set is good
Pros and Cons
- "The feature set is fine and is rarely a problem."
- "Cisco makes horrible UIs, so the interface is something that should be improved."
What is most valuable?
The feature set is fine and is rarely a problem.
What needs improvement?
Cisco makes horrible UIs, so the interface is something that should be improved. Usability is poor and it doesn't matter how good the feature set is. If the UI, whether the command-line interface or GUI, isn't good or isn't usable, then you're going to miss things. You may configure it wrong and you're going to have security issues.
Security vendors have this weird approach where they like to make their UIs a test of manhood, and frankly, that's a waste of my time.
The SNMP implementation is incredibly painful to use.
For how long have I used the solution?
I have been using Cisco Firepower NGFW Firewall within the past year.
Which solution did I use previously and why did I switch?
I work with a lot of different IT products including three different firewall solutions in the past 12 months.
What other advice do I have?
Everything has room for improvement.
I would rate this solution a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Secure Firewall
October 2025

Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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Senior MIS Manager at a tech company with 201-500 employees
Stable with great security and good scalability
Pros and Cons
- "The solution is excellent for enterprise-level networks."
- "If the implementation was easier, it would be a lot better for us."
What is our primary use case?
We tend to use the solution as it's forced on us by corporate. Our company wants us to use it.
What is most valuable?
The solution is stable. We haven't had any issues in that sense.
The security of the hardware is excellent. Cisco is very serious in its approach to security.
We have a high level of trust in Cisco and its products.
The solution is excellent for enterprise-level networks.
What needs improvement?
The solution is difficult to use. There's more required than a typical firewall. It's different than, for example, Palo Alto and Fortinet, which we find are easier to set up.
If the implementation was easier, it would be a lot better for us.
It would be such a great product for us if it was easier to manage.
For how long have I used the solution?
I've been working with the solution for more than ten years. It's been a long time. It's been over a decade at this point.
What do I think about the stability of the solution?
The solution is quite stable. We have no problems with bugs or glitches. It doesn't crash or freeze. It's good.
What do I think about the scalability of the solution?
We've found the solution to be scalable. A company shouldn't have any issues with expanding it if it needs to.
We have about 300 users on the solution currently. We do plan to continue to use Cisco in the future.
How are customer service and technical support?
We use third-party technical support that's offered and we're quite satisfied with the level of attention we receive.
Which solution did I use previously and why did I switch?
I have knowledge of Palo Alto and Fortinet.
While those two are easier to set up and control, nothing compares to Cisco in terms of security. They're very strong in that regard. We also find Cisco to be more stable.
However, we only use Cisco firewalls in our organization. We don't use anything else.
How was the initial setup?
The implementation is not so straightforward. It's rather complex and we have a lot of trouble with it.
The implementation took us about one month.
We plan to implement an updated version next month as well.
We need three to eight people to handle the setup.
What about the implementation team?
I did not handle the implementation by myself. Rather, it's done by another team including the original support from Singapore and with license support from headquarters in Japan.
However, our team does handle the implementation in-house, and we can handle the setup for clients as well.
What's my experience with pricing, setup cost, and licensing?
We do need to purchase licenses. Those come from headquarters in Japan. They handle the details in terms of pricing. I'm not sure of the overall costs.
What other advice do I have?
We're both a customer of Cisco and a reseller.
This month we plan to upgrade from our existing hardware.
Overall, we've been happy with the results we've gotten. I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT manager at IRPC PCL
Very simple to deploy and stable
Pros and Cons
- "Simple to deploy, stable."
- "Technical support takes a long time to respond."
What is our primary use case?
Our primary use case of Cisco ASA Firewall is to protect our environment. We are customers of Cisco and I'm a network engineer.
What is most valuable?
The solution is simple to deploy and stable.
What needs improvement?
Technical support could be improved, they take a long time to respond.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
This is a stable solution.
How was the initial setup?
Initial setup was relatively simple, it took around six months and I deployed myself.
What other advice do I have?
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a manufacturing company with 10,001+ employees
Accurate CLI, knowledgeable support team, valuable features
Pros and Cons
- "To be honest, all of the features that are provided, all the other vendor will also have. One feature we did find valuable was the CLI, it is more accurate. Additionally, I was happy with the customization, dashboards, access lists and interface."
- "It is hard to collaborate with our filtered environment."
What is our primary use case?
We utilize the solution for our IT security.
What is most valuable?
To be honest, all of the features that are provided, all the other vendor will also have. One feature we did find valuable was the CLI, it is more accurate. Additionally, I was happy with the customization, dashboards, access lists and interface.
We frequently use the Bottleneck feature we purchased specialized from Cisco.
What needs improvement?
It is hard to collaborate with our filtered environment.
If Cisco could combine the Bottleneck feature of ASA, their platform called Umbrella, and the other team they have that has similar malware protection into one, this would be perfect.
For how long have I used the solution?
I have been using the solution for almost three years.
What do I think about the stability of the solution?
The solution is stable. However, It does have some bugs, but Cisco always fixes them really quickly. Sometimes we have to restart and it would be better if the bugs could be fixed without having to reload.
What do I think about the scalability of the solution?
The scalability is not perfect.
How are customer service and technical support?
The support has been great and responsive. Most of their engineers are very professional and knowledgeable.
How was the initial setup?
The setup is easy to do if you are familiar with these type of installs, if not then it could be difficult.
What's my experience with pricing, setup cost, and licensing?
We have a perpetual license for all of our firewalls. For some of the features, we purchase them on demand. The pricing is decent but it could always be cheaper, we would be happier.
Which other solutions did I evaluate?
We will probably change to a higher version in the near future or migrate to a next-generation firewall which would include IPI and some other new features. This makes sense because our current firewall ends the support in several years.
Cisco FirePower, the next-generation firewall, is much better for stability.
What other advice do I have?
I have used many versions of the software over the years, versions 8.6 to 9.1 and 9.9 to 9.12.
Keep in mind before purchasing the solution, if you do need to scale the solution then ASA is probably not right for you.
I rate Cisco ASA Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Security Engineer at a tech services company with 201-500 employees
Good UI but too expensive and not very stable
Pros and Cons
- "The user interface, the UI, is excellent on the solution."
- "The stability is not the best."
What is our primary use case?
I primarily use the solution for the IPsec only.
What is most valuable?
The user interface, the UI, is excellent on the solution. Let's say you want to check the real-time locker - you can create it by the UI using ADSM.
What needs improvement?
The VPN portion of the solution isn't the greatest.
The stability is not the best.
The solution is far too expensive.
For how long have I used the solution?
I've been working with the solution for about six months, or maybe a little bit less than that.
What do I think about the stability of the solution?
I haven't found the stability to be very good. The IPsec stability leaves a lot to be desired. They really need to work on the solution's stability capabilities.
In ASA, I built the IPsec between ASA and Fortigate due to the fact that most of the time I have to restart the timer to flow the data.
What do I think about the scalability of the solution?
We only have two to three users who directly deal with the solution within our company. Overall, we have between 100-200 employees. We haven't really scaled it.
I personally would prefer not to use ASA going forward. However, I don't know if the company itself has any plans to increase usage or not.
How are customer service and technical support?
While I've dealt with Cisco technical support in the past on other solutions, I have not contacted them in regards to this specific product.
That said, my past experience with Cisco technical support has been very positive and I found them to be very helpful in general. I just can't speak to this specific product.
How was the initial setup?
I was pretty junior when the solution was initially implemented in the organization. For that reason, I did not take an active role in implementing the solution. I wouldn't be able to really discuss the setup specifics or the level of difficulty.
I'm not exactly sure who handles maintenance, if any, within our organization.
What's my experience with pricing, setup cost, and licensing?
The licensing is quite expensive. I don't have the exact amount, however, it's my understanding that it's a very pricey solution. There's a lot of competition out there, including from Fortigate, which offers just as good, if not better products.
What other advice do I have?
I'm not overly familiar with ASA. I only work with it on an administration level.
I work with the latest version and I use the ASDM version server.
I wouldn't recommend that an organization choose ASA as a solution. They should look into other options.
Overall, I would rate the solution at a six out of ten. We haven't had the greatest experience.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at MS Solutions Ltd.
Secure, stable, user-friendly, and the partner support is good
Pros and Cons
- "The most valuable feature is that it's secure."
- "In the future, I would like to be able to use an IP phone over a VPN connection."
What is our primary use case?
We are using the ASA in our network to create a VPN between six places. We also use it for servers and data synchronization.
What is most valuable?
The most valuable feature is that it's secure.
It is really stable and I've never had an occasion that due to this firewall, I have had issues with the network, a breakdown, or otherwise.
This is a user-friendly product. Once you have a specialist who can configure it properly, you'll be pretty protected everything you want is in it.
What needs improvement?
In the future, I would like to be able to use an IP phone over a VPN connection.
For how long have I used the solution?
I have been working with Cisco ASA Firewall for at least seven years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
We have not tried to scale our network. It was established a long time ago and nothing has changed since then.
How are customer service and technical support?
I have been auditing their partners in Bulgaria and I am in contact with them on a regular basis. I have not had any real issues with my equipment but overall, I think that the support is perfect.
Which solution did I use previously and why did I switch?
We were using the ASA 5505 and our network is faster now, so we are now in the process of upgrading our network to the 5506 model. The 5505 is a 100 megabit product, which is very low.
What about the implementation team?
We had a company that set everything up for us. They have Cisco engineers and I'm paying them annually for next-business-day support. They do all of the maintenance for us.
What's my experience with pricing, setup cost, and licensing?
They have a lot of different models but most of them are really expensive. This is the main thing because, for us, the price is important.
What other advice do I have?
Overall, I am pretty satisfied with this product and I recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Presales Engineer at a comms service provider with 51-200 employees
Good remote access and clusters but the firewall is a bit dated
Pros and Cons
- "The clusters in data centers are great."
- "Some individuals find the setup and configuration challenging."
What is our primary use case?
In general, we support more public fiscal entities. Most of them are quite sizeable at 5,000-6,000 employees. We use it mostly for remote access.
What is most valuable?
The clusters in data centers are great.
We enjoy the use of the remote access VPN. We have a mechanical firewall with IPS and we have no more than these. In general, ASA is for remote access and the mechanical firewall right now is more used for data centers.
We work to combine customers and we have a lot of customers that use networking from Cisco. They buy Cisco firewalls due to the fact that all of their networks are working with Cisco features.
What needs improvement?
It would be ideal if the solution offered a web application firewall.
We've had some issues with stability.
The solution has some scalability limitations.
The firewall itself has become a bit dated.
The pricing on the solution is a bit high.
Some individuals find the setup and configuration challenging.
For how long have I used the solution?
I've been using the solution for ten years or more. It's been at least a decade at this point.
What do I think about the stability of the solution?
Normally, we don't have any problems with stability. That said, when we have problems, it may be difficult to resolve quickly. The tech from Cisco is really good. However, we have some problems that take more time. Issues haven't come up very often. We've only had two or three problems over ten years that took a while to resolve. Largely, it's quite stable.
What do I think about the scalability of the solution?
We typically work with large public organizations. Our customers are quite big. Some are even up to 8,000 employees.
My view is that the ASA is for data centers. When you need more performance or something like that, this may be a problem. This is due to the fact that we don't have the ability to add more performance - more CPU or more equipment - in our cluster when we deploy the solution in a perimeter. It's complicated to expand the performance with ASA on the perimeter.
How are customer service and technical support?
We have a good relationship with technical support. They're very helpful. Sometimes we get a solution and sometimes we don't, however, they are always available to help us deal with issues.
How was the initial setup?
I have been working with this equipment for years, so for me, the initial setup is pretty easy. For customers who use the Cisco solutions for the first time, maybe it's complicated. They probably feel it would be easier to configure if there was a simpler graphical view or something like that. Often a complaint is that it's difficult to configure. However, I don't have that issue.
To deploy one solution, how long it takes depends on the customer or the size of the enterprise. For a large enterprise or large public entity, we need more time or more resources to deploy the solution. That said, it's not too difficult for us as we work a lot of time with ASA. We can go fairly quickly.
What other advice do I have?
We support ASA 5508, 5585, and 5525 - all the versions of the firewall. Again, we built a HTAB machine too.
We've worked with Cisco for many years and I love working with them.
Right now, ASA is getting older. A better recommendation may be to use Firepower, a Next-Generation Firewall, no ASA. In cases for some remote VPN access, we recommend ASA, however, for all of the deployments, the recommendation now is to use a Next-Generation Firewall from Cisco Firepower.
Overall, I would rate the solution at a seven out of ten. That said, for remote access alone, I'd rate the product at a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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