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reviewer1895511 - PeerSpot reviewer
Lead Network Engineer
Real User
Jun 29, 2022
Enables secure communication with our peers, but needs more next-gen features
Pros and Cons
  • "They are easy to maintain."
  • "For clean and easy protection of an enterprise, it is a really good product."
  • "I would like to see them add more next-generation features so that you don't need a lot of appliances to do just one task. It should be a single solution."
  • "It's not really cost-effective when it comes to scalability. It is a really expensive product if you go to the modular firewalls."

What is our primary use case?

We use them for VPNs and as firewalls, of course. We wanted to protect the network and have secure communication with our peers.

How has it helped my organization?

They secure the network and ensure our network is always available.

What is most valuable?

They are easy to maintain.

What needs improvement?

I would like to see them add more next-generation features so that you don't need a lot of appliances to do just one task. It should be a single solution.

Buyer's Guide
Cisco Secure Firewall
July 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
907,731 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Cisco ASA Firewalls for nine years.

What do I think about the stability of the solution?

In terms of stability, it is a really good product and platform. Overall, it's great.

What do I think about the scalability of the solution?

It's not really cost-effective when it comes to scalability. It is a really expensive product if you go to the modular firewalls. You need to get new appliances to get new features.

How are customer service and support?

Tech support is good but it could be improved on some points.

Which solution did I use previously and why did I switch?

I have used Fortinet, Check Point, and Palo Alto firewalls. Most of those solutions have everything integrated into them so you don't need multiple appliances. You get a single solution for your network. It would be better to have a centralized firewall, from Cisco, that can do everything.

How was the initial setup?

The initial deployment was straightforward. The last implementation of an ASA took us about one to two weeks.

Our implementation strategy was to have good architecture and to have all the requirements for the project beforehand. Everything went really smoothly because of that.

We needed four or five people for deployment, including field techs and network engineers.

What other advice do I have?

For clean and easy protection of an enterprise, it is a really good product. It can be also deployed as a virtualized solution in data centers.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AliTadir - PeerSpot reviewer
Owner at Nexgen IT Solutions
Reseller
Jun 22, 2022
Helps protect servers from hackers but doesn't have all the next-generation features we need
Pros and Cons
  • "The most valuable feature is the Intrusion Prevention System."
  • "It helps protect my servers from hackers."
  • "Most of the features don't work well, and some features are missing as well."

What is our primary use case?

We use it as a next-generation firewall for the perimeter. I generally use it on-premises.

How has it helped my organization?

It helps protect my servers from hackers.

What is most valuable?

The most valuable feature is the Intrusion Prevention System.

What needs improvement?

Most of the features don't work well, and some features are missing as well. The completeness of the solution is most important for me. It should be complete, but some parts are missing. Cisco should improve it.

Every part of the features should be developed. That includes the next-generation firewall parts, such as application recognition.

For how long have I used the solution?

I have been using Cisco Firepower NGFW Firewalls for about five years. I am an integrator and reseller of multiple vendors' products.

What do I think about the stability of the solution?

The stability is getting better day by day, but I would expect a more stable solution, to be honest. It is stable now, but we have solutions that are more stable.

How are customer service and support?

Technical support is nice, but most of the limitations or problems are caused by the product itself. There's nothing that a technical engineer can do about them.

What's my experience with pricing, setup cost, and licensing?

The licensing package is good, but the licensing fee should be decreased.

Which other solutions did I evaluate?

I have used CheckPoint, Palo Alto, Juniper, and FortiGate. The Palo Alto solution is complete. 

If I choose Cisco Firepower it is mostly because of its integration with other solutions. When the customer has several Cisco solutions, I put Cisco Firepower on top of them. But if the customer has a complex environment, I generally prefer other solutions.

What other advice do I have?

For specific needs, like VPN, you can use Cisco Firepower. But our expectation is for a next-generation Firewall or UTM solution that includes all the features. I cannot recommend Firepower to others, at the moment, as a unified threat management solution.

Generally, if the customer's number of users is greater than 100, that's when the Cisco solution is more likely to be effective.

Maintenance of the solution requires one or two people.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Secure Firewall
July 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
907,731 professionals have used our research since 2012.
reviewer1882773 - PeerSpot reviewer
Network analysis at a government with 1,001-5,000 employees
Real User
Jun 15, 2022
Is fast and makes us very responsive when any of the visualized logs are blocked in real-time
Pros and Cons
  • "The most valuable feature would be ASDM. The ability to go in, visualize and see the world base in a clear and consistent manner is very powerful."
  • "Cisco Firepower NGFW Firewall made our firewall response much faster when trying to respond to any services or networks that stand out."
  • "The ability to better integrate with other tools would be an improvement."

What is our primary use case?

We use it for our data center. We have clusters of the solution to protect the equipment in our data center. We also use it for site-to-site VPN hubs.

How has it helped my organization?

Cisco Firepower NGFW Firewall made our firewall response much faster when trying to respond to any services or networks that stand out. It makes us very responsive when any of the visualized logs are blocked in real-time.

What is most valuable?

The most valuable feature would be ASDM. The ability to go in, visualize and see the world base in a clear and consistent manner is very powerful.

What needs improvement?

The ability to better integrate with other tools would be an improvement.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It is highly stable.

What do I think about the scalability of the solution?

It is highly scalable. It has some limitations, but for medium to large-sized deployments, it is excellent.

How are customer service and support?

Technical support is outstanding. You can get same-day support.

Which solution did I use previously and why did I switch?

We previously used Juniper SRX. We switched because we have a contract with Cisco. This was the cheaper option and was faster.

What was our ROI?

We have very much seen an ROI in terms of the saving on man time and the costs of standing up new equipment. Compared to what we had before, Cisco Firepower NGFW Firewall is faster.

What other advice do I have?

I would rate this solution a nine on a scale from one to ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Imran Rashid - PeerSpot reviewer
IT/Solutions Architect at a financial services firm with self employed
Real User
May 31, 2022
A reliable next-generation firewall solution with good support
Pros and Cons
  • "I like that Cisco Firepower NGFW Firewall is reliable. Support is also good."
  • "Technical support is good; they were both fast and reliable and quick in making decisions, and when we faced specific issues, tech support was efficient and provided an immediate solution."
  • "We only have an issue with time sync with Cisco ASA and NTP. If the time is out of sync, it will be a disaster for the failover."

What is our primary use case?

In the new design, I put Cisco Firepower NGFW Firewall as a LAN segment and as the data center firewall. In the old design, I just used FortiGate Firewall for configurations, and we are going to replace it. The complete solution will be replaced with a two-tiered data center.

What is most valuable?

I like that Cisco Firepower NGFW Firewall is reliable. Support is also good. 

What needs improvement?

We only have an issue with time sync with Cisco ASA and NTP. If the time is out of sync, it will be a disaster for the failover.

For how long have I used the solution?

I have been using Cisco Firepower NGFW Firewall for about 11 years. 

What do I think about the stability of the solution?

Cisco Firepower NGFW Firewall is a stable solution. 

What do I think about the scalability of the solution?

Scalability is good, but just like the issue with Palo Alto and Fortigate, there is also an issue with Cisco Firepower NGFW Firewall. I can configure it easily because of my Cisco background, but others in my team aren't comfortable with it.

How are customer service and support?

Technical support is good. They were both fast and reliable and quick in making decisions. We faced specific issues, and tech support was efficient and provided an immediate solution. Other firewall vendors are slow to respond, and I'm not satisfied. It's also easy to Google and find solutions to our problems. We can't do that for other firewalls.

On a scale from one to five, I would give technical support a five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used FortiGate Firewall, but we are replacing it with Cisco Firepower NGFW Firewall because we had issues with HP solutions. We also switched because I am Cisco certified, and my background and expertise are in Cisco.

How was the initial setup?

The initial setup was straightforward. 

What was our ROI?

We have seen a return on our investment. 

What other advice do I have?

I will tell potential users that the data center firewall is a good solution. But most of the companies are using other firewalls like Palo Alto and FortiGate. Most of the design architects prefer the parameters of the firewalls like we prefer the data center firewall.

On a scale from one to ten, I would give Cisco Firepower NGFW Firewall a ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network & Systems Administrator Individual Contributor at T-Systems
Real User
Mar 21, 2022
Good user interface and easy to configure but needs better integration capabilities.
Pros and Cons
  • "The management aspect of the product is very straightforward."
  • "It's an almost perfect solution."
  • "It would be nice if you didn't have to configure using a command-line interface. It's a bit technical that way."

What is our primary use case?

We primarily use the solution for configuring the firewall.

What is most valuable?

It's an almost perfect solution.

The configuration is very easy.

The management aspect of the product is very straightforward.

The solution offers very good protection. 

The user interface itself is very nice and quite intuitive.

What needs improvement?

It would be ideal if the solution offered more integration capabilities with other vendors. For example, if you had a web security appliance, it would be great to be able to integrate everything in order to better report security events.

While I can't think of specific features I'd like improved, overall, they could do more to continue to refine the solution.

It would be nice if you didn't have to configure using a command-line interface. It's a bit technical that way.

For how long have I used the solution?

We first started using the solution in 2015. It's been five years at this point.

What do I think about the stability of the solution?

The solution is very stable. We've found it to be extremely reliable. There are not bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The solution can scale well. that's not a problem at all. If a company needs to expand it to fit their needs, they can do so.

How are customer service and support?

We've been in contact with technical support on multiple occasions and each time we've had a good experience. We're satisfied with their level of support. They are fairly good.

How was the initial setup?

I have nothing bad to say about the deployment. It went pretty well, and we can configure everything as we need to.

What's my experience with pricing, setup cost, and licensing?

I don't really handle the billing, so I'm unsure of the pricing. I work more on the technical side. 

What other advice do I have?

We're just customers. We don't have a business relationship with Cisco.

It's a very good solution. I'd recommend it to other users.

Overall, I'd rate it seven out of ten.

Although I can't speak to the pricing, I've found the solution works quite well for us. I'd rate it higher if it could integrate a bit better with other solutions.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tayyab Tahir - PeerSpot reviewer
Senior IT Officer at Paragon
Real User
Feb 23, 2022
The vendor offers a great educational series to train users on their devices
Pros and Cons
  • "Cisco offers a great educational series to train users on their devices."
  • "It is hard to control the bandwidth of end-users with a Cisco Firewall. That is the main issue I've faced. I used Mikrotik for many years for this very reason. Mikrotik has the option to set a bandwidth restriction for a single IP or complete segments. Cisco should add this option to their firewall."

What needs improvement?

It is hard to control the bandwidth of end-users with a Cisco Firewall. That is the main issue I've faced. I used Mikrotik for many years for this very reason. Mikrotik has the option to set a bandwidth restriction for a single IP or complete segments. Cisco should add this option to their firewall.

For how long have I used the solution?

We have been using Cisco for about five years. All our products, switches, routers, and firewalls are Cisco devices.

What do I think about the scalability of the solution?

Cisco Firewall's scalability is fine. 

What other advice do I have?

I rate Cisco ASA Firewall eight out of 10. Cisco offers a great educational series to train users on their devices.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1662657 - PeerSpot reviewer
Network Engineer at a computer software company with 51-200 employees
Real User
Sep 13, 2021
Enables us to create policies based on who is accessing a resource instead of just IP addresses but the UI needs improvement
Pros and Cons
  • "Another benefit has been user integration. We try to integrate our policies so that we can create policies based on active users. We can create policies based on who is accessing a resource instead of just IP addresses and ports."
  • "I'm not going to say that we're spending less time, but we're gaining more value."
  • "It's mainly the UI and the management parts that need improvement. The most impactful feature when you're using it is the user interface and the user experience."
  • "The ease of use when it comes to managing Cisco Firepower has a lot of room for improvement."

How has it helped my organization?

I can't put Cisco on the firewall when the security landscape has changed so much in the past five to ten years. We are doing a lot more in the next generation of firewalls. We had a legacy classic firewall before we went to Firepower, and we spent a lot less time on that firewall, but we are spending more time on the Firepower because we are utilizing a lot of the features that are available in Firepower that were not available in the previous firewall that we had. I'm not going to say that we're spending less time, but we're gaining more value.

Another benefit has been user integration. We try to integrate our policies so that we can create policies based on active users. We can create policies based on who is accessing a resource instead of just IP addresses and ports.

What is most valuable?

If I were to have been asked a few weeks ago, I would have said threat prevention was the most valuable feature, but the world is changing a lot, so my favorite features a few years ago might not be my favorite features today.

What needs improvement?

The visibility the solution gives when doing deep packet inspection can be complex. I really like the visibility, but it's not always intuitive to use. I also help other customers. We are a contracting company that implements their solutions, and I've found that it's not always easy to get everyone to utilize some of the visibility features. But for me personally, I think they're very valuable. 

The ease of use when it comes to managing Cisco Firepower has a lot of room for improvement. When monitoring a large set of firewall policies, the user interface could be lighter. It's sometimes heavy in use, and there could be improvements there. I know they're trying to make improvements.

It's mainly the UI and the management parts that need improvement. The most impactful feature when you're using it is the user interface and the user experience.

For how long have I used the solution?

We were an early adopter when Firepower first came out. I've been using Cisco firewalls for the last two decades.

What do I think about the stability of the solution?

For newer hardware models, the stability is good. We've tried to run Firepower on some of the legacy-supported hardware as well, but with the stability issues, they are not as good. If I were to judge based on the hardware that I have, I'd say it's good. I haven't had any issues with the stability on my platform.

What do I think about the scalability of the solution?

We just recently enabled Snort 3 so I'm evaluating the functionality. That's what we've considered, but we haven't done any performance testing. Our company would qualify as a small to medium business company. The average office environment is about 100 to 200 people. Performance-wise, my company is about 120 people.

Scalability is really not relevant. I know there are features that address some of those parts, like clustering and stuff, but that's really not applicable in my use cases.

How are customer service and technical support?

The support is eight to nine out of ten. You can't blame them for any faults of the prototypes, but the support has been really good and really helpful when we had any issues.

Which solution did I use previously and why did I switch?

I have hands-on experience in both Fortinet and Palo Alto. So if I were to compare this to Palo Alto, for example, I would say that the user interface in Palo Alto is a lot better. But the reason that I'm working with Firepower is that we have a Cisco network as well, and Cisco ISE. We're trying to integrate different Cisco solutions. We're trying to utilize the ecosystem benefits where I can connect my Cisco Firepower to ISE and have it talk to the App Cloud. There's a benefit of utilizing Cisco Firepower in conjunction with our other Cisco solutions.

Ease of management is similar with Cisco and Fortinet, I would say similar, but it's easier in Palo Alto.

How was the initial setup?

I recently deployed a similar solution at a customer's premises, and that setup was straightforward.

The steps are fairly documented and the documentation and guides on Cisco are straightforward. You know what you're expected to configure, and it's easy to get up, running, and started. It takes some more time to check everything and get everything as you want to have it, but getting started and getting connectivity and starting to create policies was easy to do and didn't take a very long time.

It took two to four hours, including some upgrades.

What other advice do I have?

My main advice would be to utilize all the guides and documentation available from Cisco publicly and not trying to implement it using legacy thinking. Don't try to just replace something else you have. If you have a next-gen firewall, you want to try to utilize what you're getting, and getting the most out of a firewall. There are some great guides and documentation on Cisco that explains what you can do and how you can do it.

I would rate it a seven out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1581564 - PeerSpot reviewer
Network Administrator at a transportation company with 201-500 employees
Real User
Aug 25, 2021
Plenty of documentation online, but the stability and scalability could improve
Pros and Cons
  • "I have not contacted technical support. There is a lot of information on the internet for troubleshooting. All you need to do is use a search engine and you will find the information you are looking for easily."
  • "Cisco ASA Firewall could improve by adding more advanced features such as web filtering, which is available in the next-generation firewalls. However, the Cisco ASA Firewall I am using could be old and these features have been updated."
  • "I would not recommend Cisco."

What is our primary use case?

I use Cisco ASA Firewall at my company for network security.

What needs improvement?

Cisco ASA Firewall could improve by adding more advanced features such as web filtering, which is available in the next-generation firewalls. However, the Cisco ASA Firewall I am using could be old and these features have been updated.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The stability needs improvement.

What do I think about the scalability of the solution?

I have found the Cisco ASA Firewall scalability could improve.

How are customer service and technical support?

I have not contacted technical support. There is a lot of information on the internet for troubleshooting. All you need to do is use a search engine and you will find the information you are looking for easily.

They can improve by adding a public troubleshooting process.

Which solution did I use previously and why did I switch?

I have previously used Fortinet firewalls that I have found to be better.

What other advice do I have?

I would not recommend Cisco.

I rate Cisco ASA Firewall a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1593717 - PeerSpot reviewer
Head of ICT Infrastructure and Security at City of Harare
Real User
Jun 21, 2021
Stable and reliable, requiring very little support
Pros and Cons
  • "The features that are most valuable within the firewall are the IPS as well as the Unified Communications. We also really like the dynamic grouping."
  • "Cisco ASA Firewall is very stable and very reliable."
  • "An area for improvement is the graphical user interface. That is something that is coming up now. They could make the product more user-friendly. A better GUI is something that would make life much easier."

What is our primary use case?

We use it for intrusion prevention and in our VPN that is connected to our head office. It provides protection and security and node clustering. It gives us all the security features that we need within our environment.

What is most valuable?

The features that are most valuable within the firewall are the IPS as well as the Unified Communications. We also really like the dynamic grouping.

What needs improvement?

An area for improvement is the graphical user interface. That is something that is coming up now. They could make the product more user-friendly. A better GUI is something that would make life much easier. Traditionally, Cisco products have been command-line-based.

For how long have I used the solution?

The Cisco ASA Firewall has been in our environment for the past seven years.

What do I think about the stability of the solution?

The product is very stable. We've not had any challenges with it in all this time. It performs very well.

What do I think about the scalability of the solution?

We have 2,000 users who connect through this product. We are planning to increase use as we go, toward the end of the year.

How are customer service and technical support?

The technical support has been excellent. When there have been any issues, they've always been there for us.

How was the initial setup?

The initial configurations were straightforward, not complex at all. It took us just two days to finalize things.

What about the implementation team?

We did most of the setup in-house, but we also had assistance from our partner.

What's my experience with pricing, setup cost, and licensing?

We pay annually and there are no costs in addition to the standard fees.

Which other solutions did I evaluate?

When you compare Cisco ASA Firewall with Sophos, they are more or less the same in terms of functionality.

What other advice do I have?

Cisco ASA Firewall is very stable and very reliable. It requires very minimal support, once you configure it and put it in your environment. You don't need to attend to faults or issues. Once you install it and plug it in, it is good to go.

We have been using the ASA Firewall for a long time, and it is an advanced product for our current use. In terms of improvement, there's not much that can be done to it. It is a solid product, very effective, and it does its job well.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr Technical Consultant at a tech services company with 51-200 employees
Real User
May 23, 2021
Best documentation, good price, and very reliable with useful remote VPN, site-to-site VPN, and clustering features
Pros and Cons
  • "The remote VPN and IPsec VPN or site-to-site VPN features are valuable. The clustering feature is also valuable. We have two ISP links. Whenever there is a failover, users don't even get to know. The transition is very smooth, and the users don't notice any latency. So, remote VPN, site-to-site VPN, and failover are three very powerful features of Cisco ASA."
  • "Cisco has the best documentation. You can easily find multiple documents by searching the web. Even a child can go online and find the required information."
  • "We needed a network security solution that can take care of the network security and URL filtering, and we also wanted to create site-to-site VPNs and have remote VPNs, and for all these use cases, we got Cisco ASA, and we are pretty happy with it."
  • "There is huge scope for improvement in URL filtering. The database that they have is not accurate. Their content awareness and categorization for URL filtering are not that great. We faced many challenges with their categorization and content awareness. They should improve these categorization issues."

What is our primary use case?

We are using Cisco ASA Firewall 5525 for network security. We needed a network security solution that can take care of the network security and URL filtering. We also wanted to create site-to-site VPNs and have remote VPNs. For all these use cases, we got Cisco ASA, and we are pretty happy with it.

What is most valuable?

The remote VPN and IPsec VPN or site-to-site VPN features are valuable. The clustering feature is also valuable. We have two ISP links. Whenever there is a failover, users don't even get to know. The transition is very smooth, and the users don't notice any latency. So, remote VPN, site-to-site VPN, and failover are three very powerful features of Cisco ASA.

Cisco has the best documentation. You can easily find multiple documents by searching the web. Even a child can go online and find the required information.

What needs improvement?

There is huge scope for improvement in URL filtering. The database that they have is not accurate. Their content awareness and categorization for URL filtering are not that great. We faced many challenges with their categorization and content awareness. They should improve these categorization issues.

What do I think about the stability of the solution?

It is very reliable.

What do I think about the scalability of the solution?

It is scalable. Cisco is pretty popular with organizations, and many customers are using it. It is suitable for all kinds of customers. It can cater to small, medium, and large organizations.

How are customer service and technical support?

I have interacted with them many times. I have been on a call with their technical support continuously for 48 hours. They were very prompt. In terms of technical support and documentation for switching, firewall, and routing solutions, no one can match Cisco.

How was the initial setup?

Its initial setup was very straightforward. Its documentation is very easily available on the web, which is very useful.

What's my experience with pricing, setup cost, and licensing?

Their pricing is very aggressive and good. Even a small company can afford it. I am happy with its pricing. Its licensing is on a yearly basis.

What other advice do I have?

I would recommend this solution to others if they are not specifically looking for URL filtering and want to use it for their infrastructure. It is a perfect and very reliable solution, but it lacks when it comes to URL filtering. 

I would rate Cisco ASA Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.