The solution is primarily used for wireless connectivity.
Consulting System Engineer at World Wide Technology
Reliable, easy to set up, and has helpful support
Pros and Cons
- "We found the initial setup to be straightforward."
- "We would like to have the lead times improved."
What is our primary use case?
What is most valuable?
The solution is stable and reliable.
It scales well.
We found the initial setup to be straightforward.
The support has proven itself to be helpful.
What needs improvement?
We would like to have the lead times improved. Right now, when you create a design and want to provide it to the customer, they are very late to cosign everything.
The solution is pretty expensive. We'd like to see lower pricing in the future.
For how long have I used the solution?
I've used the solution for a while. I'm not sure how long I've used it.
Buyer's Guide
Cisco Wireless WAN
December 2024
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable. We find it to be reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the solution as needed. It's not a problem.
We have more than 1,000 users on the solution.
How are customer service and support?
We've contacted support, yet not necessarily for technical issues. We have used them for other things, and they were rather helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
the initial setup is quite simple and straightforward. I'd rate the experience a four out of five in terms of ease of implementation. It's not difficult.
What's my experience with pricing, setup cost, and licensing?
The cost of the licensing depends on the access point.
On the low end, the solution costs probably around $1200 to $1300 for five years. It's an expensive product.
I'd rate the product a three out of five in terms of affordability.
What other advice do I have?
We are Cisco partners.
I'd advise new users to check the documentation and go over it pretty thoroughly at the outset. It's important to read everything before you start. If you miss something, it may cause you to troubleshoot and spend more time than you need to figure things out.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Technology System Network Administrator at a financial services firm with 51-200 employees
Good stability but not very user-friendly
Pros and Cons
- "Stability is one aspect that I find very valuable."
- "The console interface is not very user-friendly. It's a bit complex and difficult to navigate."
What is our primary use case?
We have around nearly 150 access points. We use Cisco access points for our business core systems for the employees. All the users connect through this wirelessly.
What is most valuable?
Stability is one aspect that I find very valuable. The signal strength is also very strong.
The connectivity is reliable, and it doesn't have many issues.
What needs improvement?
The console interface is not very user-friendly. It's a bit complex and difficult to navigate. Even some integrations can be challenging. But we can manage eventually.
Therefore, for me, some areas of improvement include integration, pricing, and console.
Scalability is easy, it is stable, and configuring certain things like Mac filtering is also simple. However, I feel the need to enhance the security aspect, especially for guest connectivity.
For how long have I used the solution?
I've been using it for around five years.
What do I think about the stability of the solution?
Stability is really good in Cisco Wireless WAN. I would rate it an eight out of ten.
What do I think about the scalability of the solution?
There are no restrictions on scalability. It is a scalable product. We have 150 access points, and there are 350 employees.
How are customer service and support?
The support is good. They have a vendor here currently, and their support is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is not difficult. It's easy because we have been using Cisco for a long time.
Moreover, very little maintenance is required. We just perform some checks and minor tasks. There isn't much maintenance required.
What's my experience with pricing, setup cost, and licensing?
It is a bit expensive compared to others. So it's a little costly.
For us, this is an all-in-one product. It doesn't have separate licenses. When purchased, the product comes with a license. It's a one-time purchase.
Which other solutions did I evaluate?
We were migrating from the on-prem to the cloud version. We made a comparison analysis b/w different technologies.
What other advice do I have?
Cisco wireless on-prem has moved to Cisco Meraki Access, and Cisco Meraki is the better. We can use the cloud solution. The only thing is the price is a little high. Other than that, all the features and security aspects are really good with Cisco.
Overall, I would rate the solution a seven out of ten. The overall rating is seven due to the higher price and the need for enhancements in the console and security features. The guest Wi-Fi and non-console options are lacking in the older version, although I believe the new version might address that.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Wireless WAN
December 2024
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Consultant - Smart Buildings at a tech services company with 201-500 employees
Reliable and simple solution that provides long-term stability
Pros and Cons
- "Cisco Wireless WAN's best features are simple management, the cloud base, dashboards, and reliability."
- "There are some limitations with scaling the on-premises version - if you want to scale, you need to change the hardware and purchase a new wireless controller at an additional cost."
What is our primary use case?
Cisco Wireless WAN is mainly used in campus networks, hotels, and other enterprise customers to provide wireless internet connectivity.
What is most valuable?
Cisco Wireless WAN's best features are simple management, the cloud base, dashboards, and reliability.
What needs improvement?
Cisco Wireless WAN could be improved by introducing a low-power wireless access point that could be installed in an outside environment. I would also like them to add an option without any licensing controller so that the customer could just purchase access points, then plug and play. In the future, Cisco Wireless WAN should include cloud control, centralized management, and branch connectivity.
For how long have I used the solution?
I've been using Cisco Wireless WAN for around ten years.
What do I think about the stability of the solution?
Cisco Wireless WAN is perfectly stable. Some of our customers have been using it for eight to ten years without having to change the hardware as it continues to work perfectly.
What do I think about the scalability of the solution?
There are some limitations with scaling the on-premises version - if you want to scale, you need to change the hardware and purchase a new wireless controller at an additional cost.
How are customer service and support?
Cisco's technical support is very responsive, fast, and knowledgeable, with experienced and knowledgeable engineers.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very easy because so many engineers know the product, and Cisco makes a lot of technical documentation available via its online portal. I would rate the setup process as five out of five.
What's my experience with pricing, setup cost, and licensing?
Cisco's licensing model includes some mandatory licenses, making it more expensive than other vendors like HP, Aruba, and Ruckus.
What other advice do I have?
I would rate Cisco Wireless WAN ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Solution Architect at Packet System Indonesia
Cisco Wireless LAN deliver the best wireless experience yet so easy to operate and manage.
Pros and Cons
- "Provides good visibility and insights into what is happening."
- "Improvements can be made in the wireless fabric."
What is our primary use case?
Most of my customers are demanding a wireless connectivity that seamless and great mobility for their users. Because modern workplace now requires great collaboration and great collaboration comes from great mobility.
How has it helped my organization?
Cisco Wireless LAN has improved a lot of my customers organization. The best part of using wireless solution is the mobility, where my customers can work together like anywhere and anytime. They way they are working also changing after using wireless solution.
What is most valuable?
Cisco Wireless Solution comes with WiFi 6 capability that provide higher bandwidth and less usage of battery for endpoint. The visibility on the solution also comes in place when it is integrated with Cisco DNA Center. Day 2 operation is much easier because the solution provide wider visibility and analytics.
What needs improvement?
Apart from the features and benefits that Cisco Wireless LAN Solution has been given, some areas are still need to be improved. For example on part of onboarding the AP. For customer who has old version WLC (AireOS version) and want to migrate their AP to new WLC (IOS XE version) sometime requires extra effort because of DTLS certificate issue or no valid ap manager.
For how long have I used the solution?
Working on Cisco Gold Partner as Systems Engineer give me more than 6 years already in delivering Cisco Wireless LAN Solution. From the era of Aironet untill now becoming era of Catalyst Wireless.
What do I think about the stability of the solution?
Cisco Wireless LAN Solution is stable if you choose the recommended version of firmware.
What do I think about the scalability of the solution?
Cisco Wireless LAN scalability is good. The smallest of WLC can handle up to 250 APs and the highest WLC can handle up to 6000 APs.
How are customer service and support?
Cisco TAC is helpful when assisting us during troubleshooting the issue, one thing that can be improved also from Cisco Wireless Solution is to auto capture the logs and everything that need to be analyzed during troubleshooting for particular user since troubleshooting wireless need to analyze on live session.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is less complex than it used to be and has definitely improved. There's still a way to go. Depending on the customer, deployment can take from two weeks to three months.
What about the implementation team?
We implement the solutions with our implementation team.
What's my experience with pricing, setup cost, and licensing?
Licensing on Cisco Wireless Solution comes in 3 types of subscriptions, DNA Essential, DNA Advantage and DNA Premier. Those 3 types licensing actually has a component which perpetual based. But at first time of buying the solution, Cisco enforced the customers to buy initial license that come with minimum of 3 years subscriptions. After 3 years passed, customer can still use the network even the license is not being renewed because there is a part on the license that perpetual. Digging deeper on to the part of subscriptions license, actually most of the features are can only use if the customer has DNA Center. So if the customer doesn't have DNA Center then mostly those features is unable to use.
What other advice do I have?
Cisco Wireless LAN solutions is good enough to deliver the wireless experience for my customers, but sometimes we need to adjust or tune the configuration before get the best experience. Since Cisco is already has AI capability, I hope that in the future, the configuration will be adjusted with the baseline of customer environment. Suppose that there is learning curve process for 1 week, after that the solution will provide a report that configuration need to be fixed according to the customer environment and according to Cisco Best Practice. This report need to be evaluated by IT Admin and if it is approved, then schedule a downtime in the out of office hour for implementing the configuration.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network and Security Engineer at IDSC
Problem-free with good performance capabilities and a simple setup
Pros and Cons
- "We have found that the product scales well."
- "The solution could lower its pricing to make it more affordable."
What is our primary use case?
We primarily use the solution for wireless access. It allows, for example, mobile users, to connect.
What is most valuable?
The solution has been very stable so far and the performance overall is quite good.
We have found that the product scales well.
The solution is easy to implement.
What needs improvement?
The solution could lower its pricing to make it more affordable. Cisco is expensive in general.
For how long have I used the solution?
We've been using the solution for three years at this point. We've used the product for a while.
What do I think about the stability of the solution?
The solution is stable. It offers very good performance. The reliability is excellent in that it doesn't crash or freeze and there are no bugs or glitches to deal with.
What do I think about the scalability of the solution?
The solution is scalable. If a company needs to expand it, it can do so.
We have around 1,000 users on the solution currently.
How are customer service and support?
We've never had the need to contact technical support from Cisco. It's been issue-free. therefore, I can't speak to helpful or responsive they would be.
Which solution did I use previously and why did I switch?
I did not switch from a different solution. We've always used Cisco.
How was the initial setup?
We had no issues setting up the solution. the implementation is easy and pretty straightforward. I wouldn't describe it as complex or difficult. Configuring and installation were issue-free. It doesn't take too much time.
You only need two technical people to set up and manage the product. It's not maintenance-intensive.
What about the implementation team?
The installation was pretty fast. We didn't need any help from integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
This is a rather expensive product.
We pay a yearly fee for the license and support services.
What other advice do I have?
We are using the latest version of the solution at this time.
I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Project Manager at a comms service provider with 10,001+ employees
Good documentation, stable, and integrates easily
Pros and Cons
- "This is the most stable product in the market."
- "The reporting feature needs improvement, especially adding information with regards to availability uptime."
What is our primary use case?
The primary use case for this solution is supplying Wi-Fi to public users.
We have been using this solution for 3D uploading and providing resources for users. Our goal is to offload traffic from mobile devices while people are at work.
We have been installing this solution in malls, the university, and other buildings. We have deployed this solution across the whole country.
What is most valuable?
This is the most stable product in the market.
The documentation is very good and it's available everywhere. If you use Google to search then you will get it all.
The integration is easy.
What needs improvement?
The reporting feature needs improvement, especially adding information with regards to availability uptime. Currently, we have to calculate this on our own by using a performance tool and then customize the reports to display it. This information is a major concern for us because we need to know how much uptime is available to our customers.
For how long have I used the solution?
We have been using this solution since 2015.
What do I think about the stability of the solution?
This is a stable solution and we have not had any problems. We have not found any bugs.
The only problem that we have had is related to power failures, which has nothing to do with the product.
What do I think about the scalability of the solution?
We have deployed this solution across the country, and anyone who is in the kingdom can use Wi-Fi for free for two hours. We have thousands of users.
We will be deploying more Cisco products because the integration is easy, and our core is already made up of Cisco.
How are customer service and technical support?
We are satisfied with the technical support from Cisco.
They are not only taking care of the Wi-Fi. Cisco has also deployed the IP MPLS network.
Whenever we have a problem and we explain it to them, they try their best to solve it.
Which solution did I use previously and why did I switch?
Previously, we were using the Cisco 5500 series and the 8500 series.
How was the initial setup?
The initial setup of this solution is not complex because there is lots of documentation available and it is very good. Instead of being complex, it becomes easy for you.
Which other solutions did I evaluate?
We are also using a solution by Aruba. Some of the features are better with Cisco, whereas different features are better in Aruba.
We also evaluated Nokia and we found it more difficult to integrate.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Principal Engineer at a tech services company with 501-1,000 employees
Enhanced reliability and authentication with room for licensing improvements
Pros and Cons
- "Wireless assurance has significantly improved network reliability."
- "There needs to be an adjustment in subscription licenses and their pricing."
What is our primary use case?
I am a solutions architect primarily dealing with networking and security matters. I recommend Cisco Wireless WAN to customers, particularly larger businesses.
What is most valuable?
Wireless assurance has significantly improved network reliability. Additionally, certificate-based authentication has been critical for my customers' operations.
What needs improvement?
There needs to be an adjustment in subscription licenses and their pricing. Buying the hardware and then managing Cisco renewals incurs a CapEx and also a yearly OpEx expense, which causes a struggle.
For how long have I used the solution?
I have been using Cisco Wireless WAN for a long time, approximately ten years.
What do I think about the stability of the solution?
I'd rate the product nine out of ten for stability.
What do I think about the scalability of the solution?
The solution is scalable and adapts well to scaling needs as businesses grow.
How are customer service and support?
The technical support by Cisco is very good. We have no issues with it.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless WAN can be competitive in terms of pricing but may also be a bit pricey at times. The main issue is the license renewals and subscriptions, which can be expensive.
Which other solutions did I evaluate?
There are many competitors like HP with Aruba and Juniper. Huawei or other Chinese companies provide options, and Fortinet also has access points.
What other advice do I have?
I generally recommend Cisco Wireless WAN to other businesses except for small business owners due to the cost factor. They could consider other cost-effective products. It would be beneficial to see more AI integration in troubleshooting and network visibility.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Nov 8, 2024
Flag as inappropriateIt has a good GUI, and it's fast and easy to configure
Pros and Cons
- "Cisco wireless is stable, easy to use, and simple to configure. They have an outstanding GUI."
- "You cannot go to different versions or different access points. 9115s cannot interact with 9120s, and 9130s can interact with 9115s. You can add or remove as many subordinates as you want."
What is our primary use case?
We use Cisco Wireless WAN 9115s and 9130s. Two are controllers, and the rest, subordinates.
What is most valuable?
Cisco wireless is stable, easy to use, and simple to configure. They have an outstanding GUI.
What do I think about the scalability of the solution?
You cannot go to different versions or different access points. 9115s cannot interact with 9120s, and 9130s can interact with 9115s. You can add or remove as many subordinates as you want. It's not an issue. It's completely logical.
How are customer service and support?
Cisco support is fantastic. They're knowledgeable and responsive.
How was the initial setup?
Setting up Cisco Wireless is extremely easy. I'm doing one right now, and it usually takes between 15 and 20 minutes.
What other advice do I have?
I rate Cisco Wireless WAN nine out of 10. You need to read the documentation carefully when implementing it because you have to go through a step-by-step configuration. Upgrading can be done in two ways: HTTP from the desktop or TFTP. HTTP is extremely easy. You connect with a console cable and do it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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