Cisco Wireless WAN Reviews

I am a solutions architect primarily dealing with networking and security matters. I recommend Cisco Wireless WAN to customers, particularly larger businesses.

Wireless assurance has significantly improved network reliability. Additionally, certificate-based authentication has been critical for my customers' operations.

There needs to be an adjustment in subscription licenses and their pricing. Buying the hardware and then managing Cisco renewals incurs a CapEx and also a yearly OpEx expense, which causes a struggle.

I have been using Cisco Wireless WAN for a long time, approximately ten years.

I'd rate the product nine out of ten for stability.

The solution is scalable and adapts well to scaling needs as businesses grow.

The technical support by Cisco is very good. We have no issues with it.

Positive

Cisco Wireless WAN can be competitive in terms of pricing but may also be a bit pricey at times. The main issue is the license renewals and subscriptions, which can be expensive.

There are many competitors like HP with Aruba and Juniper. Huawei or other Chinese companies provide options, and Fortinet also has access points.

I generally recommend Cisco Wireless WAN to other businesses except for small business owners due to the cost factor. They could consider other cost-effective products. It would be beneficial to see more AI integration in troubleshooting and network visibility.

I'd rate the solution eight out of ten.

We are a hotel. We primarily use the solution for wireless access for the hotel and for accommodations. 

The stability is okay.

The product can scale well.

Technical support can be helpful.

Overall, the concept of the solution is great.

The initial setup is somewhat complex. 

I need to look deeper into the DNA of the solution before making any suggestions for the solution. I need to do more research.

Sometimes you do not get a good person helping you with technical support.

We did have issues with the product that made us concerned about the overall stability.

For us, we have some power issues, and we returned many items due to power issues. There may be some models that have some problems with the power. I'm not sure about this, however, when we used some, Cisco responded clearly and they replaced them. However, this experience made us concerned about the overall stability potential.

The scalability is okay. A company can expand it if they need to.

We have over 700 people using the solution currently. They cover all types of roles and at different levels.

We likely will increase usage in the future. I already issued a purchase order to make an incremental increase to the current wireless resolution. That will be something like 5% or 7%.

In many cases, technical support is excellent. In some cases, however, they are not confident enough. They are following a checklist more than problem-solving in some cases. They repeat the same solution many times without results. The tickets are open for a long time. That said, in many cases, they are excellent.

We found the initial setup to be a bit complex. It was not simple or straightforward. I'd rate my experience with the process, at a four out of five.

We deployed the solution over the course of two years.  

We both had a vendor assist us and had our in-house team handle some elements of the installation. We did not have a good experience with the third-party service provider.

The cost was a mix between the license, manpower, and hardware. It was different from layer to layer. The hard costs are only 45% of the actual costs.

I use two different versions of the solution. 

Would rate the solution a seven out of ten.

This product makes up part of our wireless network infrastructure.

The most valuable feature is the ease of configuration. Most of the questions one would have about setup are already identified in the troubleshooting guide.

The user interface is ok.

The prices are high and should be reduced in order to be more competitive.

I have been using Cisco Wireless WAN for more than five years.

In the five years that we have used it, we haven't had any problems. It has now reached end-of-life.

The scalability is very nice and we don't have any issues with it. We have about 500 users across the entire staff. They work in HR, admin, production, operations, and other roles.

The technical support is very nice and we have no issues with it.

We have traditionally used Cisco and are finally now changing because of the price.

The initial setup is okay. It takes about three months to implement.

Our in-house team handled the deployment. No maintenance is required any longer, although we have two IT people who are able to manage it.

With the increase in the price of this product, we will instead be replacing it with another vendor. It was a one-time fee and there are no costs in addition to this.

We are evaluating other solutions that are most cost-effective. Cisco is more expensive than either Aruba or SonicWall.

Whatever they have in this product is already the best in the market, and I recommend it for people who can afford it.

I would rate this solution a nine out of ten.

The manageability and control are excellent. 

It is stable.

The solution scales well. 

We didn't have any issues setting it up.

Technical support was helpful. 

It needs to increase its strength in capacity. We'd like to cover more areas for WiFi accessibility.

We've been using the solution for more than ten years. It's been a long time. 

The stability has been good. there are no bugs or glitches and we haven't had issues with it crashing or freezing. It's reliable. 

The solution can scale if a company needs it to expand. 

We do want to expand usage. We're looking into 2025 already and are looking for what will meet our future requirements. 

Technical support has been good. We are satisfied with the level of support we receive. 

Positive

We've always used Cisco. We've used Cisco for a long time. However, we are looking for something that offers more features and more options. If that's Cisco, great, if that's something else, we are open to it. 

We also used Aruba and Ubiquiti in the past.

It's an easy initial setup. The process is straightforward. 

We have not witnessed any ROI.

We are a Cisco partner. 

This is a good product and we've had no issues with it. 

I'd rate the solution eight out of ten. 

The most valuable feature of Cisco Wireless WAN is the ease of management.

We have had some problems connecting to the internet with Cisco Wireless WAN, but it is not the equipment or configuration. Additionally, the integration with access control security could improve.

I have been using Cisco Wireless WAN for approximately five years.

The support is useful and has helped us resolve issues we have had.

The setup of Cisco Wireless WAN is easy using the web interface.

I have a team that does the implementation and configuration of the solution.

I rate Cisco Wireless WAN a nine out of ten.

We're a higher ed campus. So, we have Cisco Wireless prevalent throughout all of our buildings for students, faculty, and staff to access the network.

We are using its latest version.

Reliability and visibility in the product are most valuable. We are able to see client performance, signal strength for clients, and things like that.

The cost and support should be improved, and there should be support for the 6E standard.

I have about 25 years of experience. 

Its stability is good.

Its scalability is good.

It's hit and miss with tech support. If you get a good engineer, things go well. Oftentimes, you'll get a new engineer or a first-line engineer who is not so good.

It was straightforward.

The cost of licensing should be improved.

My advice would be to negotiate the price as much as you can. 

I would rate it an eight out of ten.

I'm a user, administrator, and implementer of Wireless WAN. I work in a large company and we use the system throughout our campus sites. We mainly use version 5508 and for smaller sites, we use 2504. There are more recent products but I don't have experience with them. We currently have 50,000 people using the Cisco Wireless WAN and have no plans for further expansion.

Improvement to our organization would be in terms of IoT, I would say, because some buildings are fully covered by WiFi. We're talking about large buildings of 60 access points per building. Users have benefited from full coverage and of course, that includes cell phones which also connect to WiFi, and using the guest wireless, and the ICP. Reduction in mobile data costs has allowed for increased savings, thanks to our corporate WiFi.

Valuable features for me would be the friendly GUI. It's not a feature as such but it's the first thing I would point out because troubleshooting is very easy on it. I can literally point down to a single host, find roughly where he's located and examine the strength of his connectivity. Also, I find the mobile anchoring to be handy although compared to the newer solutions it's a little old. 

Improvement could be made in the planning - WiFi survey and planning, and WiFi key mapping - should both be included in high-end devices. You would expect them to be included in such a product. When we bought it, 5508 was a high-end device. Some aspects could be achieved automatically by the wireless controller. For example, if there is a single access point deployed in a densely populated area, there will be many users and all those users bring down the speed. I think an option where the range of the access points is determined by the signal strength of the end-users would be good. There should be a mechanism mitigating that because when a user with a low WiFi signal connects, he basically crashes the experience for everyone else. Some automation on their part would be good.

A neat feature that some of the other vendors have is that of informing, where I can tell the access point to narrow down its signal and focus it in a specific direction. That is very handy, for example, in long corridors where you don't want the access point to spread its signal everywhere but rather focus it to a narrow field of vision, so to speak. That's a feature I would like to see. Vendors like Aruba have things like tracking mobile devices. That would also be a handy feature because it allows you to pinpoint areas that have low WiFi coverage. Another feature would be a dynamically generated heat map. Let's say you can see on a heat map where the user has been and can follow his WiFi experience in terms of signal to noise ratio, signal strength and the like as well as interference by other machines detected in that path, how the access points see each other and the strength of signal they're producing. The only thing missing is the piece of software that could show you that graphically.

I would like to see a centralized management where I don't need to log on to every controller and then proceed from there. Also, a centralized management for multiple wireless control deployments and, of course, features such as user tracking so I can pinpoint the user, all the way down to the wireless control access point and switch that the access point is connected to. 

It's a very stable device when used properly by people who know how to configure it; a high-end quality device. Recently some of the access points have started to break down but they are over 10 years old, which is quite good.

The product is very good quality with high scalability in my view.

We currently have around 10 people in our maintenance team

Prior to Cisco, we used Palo Alto. The switch was made to Cisco because we wanted to standardize the network throughout the company. 

The setup is relatively straightforward. To configure the controllers with prep time and IP address, would take a couple of hours, give or take.

I wasn't involved in the decision-making process about alternative options before we went with the Wireless WAN.

We use dedicated wireless control for our campuses in a redundant topology, active/passive. We use both Flex connect and local, essentially switched networks. Our company uses physical machines, not cloud-based wireless controls.

I would rate it a seven out of ten. 

We use Cisco Wireless WAN to provide wireless WAN for our company.

I like that it's a very stable solution.

The price could be better.

I have been using Cisco Wireless WAN for more than four years.

Cisco Wireless WAN is very stable.

I think we used the smallest controller hardware solution, which was more than enough for us. But it's not scalable. It's okay because we don't have more access points.

The initial setup is straightforward. The initial deployment takes me about a day. We have to first set up the controller because it's a controller-based solution and then add access points from them. This will be determined automatically. The configuration is based on the controller and will be pushed to the access points automatically after they have been recognized.

I implemented this solution. 

The price could be better, but it's been okay. You must pay license fees for each access point connected to the controller.

I prefer the solution offered by Fortinet better.

I would tell potential users that it's a good solution if they plan to use more Cisco products. This is because it can be integrated into the entire network design.

On a scale from one to ten, I would give Cisco Wireless WAN an eight.