The customer support is good. You get good representatives from CloudBees to help you and understand your requirements.
CloudBees DevOptics stands out for its ability to provide comprehensive visibility and insights into the software development process, which enhances efficiency and collaboration across teams. Users appreciate the detailed monitoring and reporting features, though some have mentioned a steep learning curve and challenges with initial setup. Additionally, the customization options are highly favored, but could still use some improvements to cater to all user needs.