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it_user279867 - PeerSpot reviewer
Shift Lead with 501-1,000 employees
MSP
With data centers in Germany and the Netherlands, our sites render quickly for our EU customers, but the load times aren't as quick for our customers outside the EU, like those in Asia.

What is most valuable?

Highly-configurable caching options is what sells this product. Having CloudFlare properly render every page has reduced load times, bandwidth usage, and, most importantly, our server's load. Reducing the load meant we were able to get rid of several PHP/Apache caching modules that consumed a great deal of resources that do the same, if not, a less efficient job.

How has it helped my organization?

CloudFlare has positively improved my site's speed, performance and security. Also, having servers with data centers located in Germany and the Netherlands, it worked great for our EU customers. However, we couldn't exactly deliver the same load times for clients located outside of EU, for example in Asia. Having our websites cached with CloudFlare's servers all over the world, this is no longer an issue.

What needs improvement?

I have found CloudFlare's support to be unresponsive at times, and not very helpful with providing technical details for issues that we have reported over the years.

For how long have I used the solution?

We've been using it for around two years with its cPanel plugin.
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What do I think about the stability of the solution?

Luckily, we haven't encountered any issues with stability so far. In fact, it has increased our uptime since it wasn't unusual for us to deal with DoS/DDoS attacks on a weekly basis.

What do I think about the scalability of the solution?

Since we are on the same plan since the first day we started with CloudFlare, we haven't had much experience with scalability.

How are customer service and support?

Customer Service:

Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced their representatives going above and beyond in terms of:

  • Responses within the SLA
  • Not using predefined answers for issues that were somewhat "unique"
Technical Support:

I have found CloudFlare's support to be unresponsive at times, and not very helpful with providing technical details for issues that we reported over the years.

Which solution did I use previously and why did I switch?

We haven't used CDN networks, but we experimented with Varnish, xCache, Gzip, eAccelerator and other PHP/Apache caching solutions. Since they weren't very configurable (except for Varnish), CloudFlare has provided a much better solution, allowing us to move away from running multiple caching instances on our local servers.

How was the initial setup?

With every service out there, there will be hiccups every now, and then but as far as the deployment goes Cloudflare is extremely simple to implement. It is a low-risk solution since we can manipulate which DNS zones get cached and which don't. In case there's any trouble, we can disable CloudFlare, and switch to our local DNS in less than a couple of minutes.

Setting up CloudFlare is an easy gig. The only issue you might encounter is having your domain registered through a vendor that doesn't allow direct name-server manipulation.
For example, Enom resellers are known to have their domain control interface completely locked, so you have to rely on their support to handle this for you. If their support team has an issue with handling requests within the SLA - you have a problem.

What about the implementation team?

Fortunately, we implemented this directly through CloudFlare as we like to avoid third party resellers whenever possible.

What was our ROI?

Having several sites that sell products, our primary concern is:

  • Content deliverability
  • High availability
  • Fast response times

Since CloudFlare provided a solution for all the above, which indirectly affects and improves our business, our ROI has greatly increased.

What's my experience with pricing, setup cost, and licensing?

The fact that CloudFlare offers a free solution, which is more than enough if you're running a low-medium traffic is just amazing. As far the pricing goes, although it's a bit pricey, it offers great value if you're running your entire business online. Content optimization and delivery is key, and CloudFlare does a great job on providing that.

Which other solutions did I evaluate?

CloudFlare was the first CDN we used, and luckily, we haven't been given a reason to use another solution. In the past, we used server-based software, caching modules, etc.

What other advice do I have?

Since it's a low-risk implementation, I encourage all users that have issues with their response times, occasional DOS attacks and page rendering to give CloudFlare a go.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1329336 - PeerSpot reviewer
Network Security Engineer at a computer software company with 201-500 employees
Real User
Great at mitigating threats with good stability and very good scalability
Pros and Cons
  • "The solution is very good at mitigating threats."
  • "The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful."

What is our primary use case?

We primarily provide the solution to our clients. 

It offers DDoS protection, WAF is available, and CDN services are there. You can log the IP address countrywide and it optimizes the content for you.

What is most valuable?

The solution is very good at mitigating threats.

What needs improvement?

The product is already being developed out quite well. I don't see any room for improvement in terms of features.

The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful.

If they could offer more filters, that would be very useful for our organization.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The stability is good. We haven't witnessed crashes, bugs, or glitches. It's a reliable product.

What do I think about the scalability of the solution?

The solution is easy to scale. A company shouldn't have any issues with expansion if they need to.

How are customer service and technical support?

We've reached out to technical support in the past and we've found hem to be very good. We're satisfied with the level of service they provide.

How was the initial setup?

The initial setup is extremely easy. There's absolutely no complexity.

Deployment times will depend on the customer due to the fact that we will need to change the authoritative main servers and customer domain. We can typically do this in one day. It totally depends on the customer and their requirements and processes. 

There is no downtime involved in the deployment. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure what the licensing costs are. I'm not sure if we pay monthly or yearly.

What other advice do I have?

We're partners with Cloudflare.

This solution is the best product. It does not charge you for any kind of attack on your traffic. It charges you only for any good traffic. It can mitigate up to 30 TBPS of DDoS attacks. If the attack happens and if there is a surge in the traffic, it will only charge you for the good traffic. 

I'd rate the solution nine out of ten. 

I'd rate it higher, however, I believe they are still building out their product. There are still items that could be added that will make it even better in the future.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Manager - Web Development at a engineering company with 1,001-5,000 employees
Real User
Allows you to create various sub-domains and A-record management.

What is most valuable?

  • Provides a very easy DNS management: Allows you to create various sub-domains and A-record management
  • Handy interface with one-click to switch the service on and off
  • Global coverage supports the DNS queries with its load balancing feature
  • Helps to secure your web from DDoS attacks and unwanted bots
  • Has a very user-friendly interface to handle the allowed IPs if you need to bypass/block any particular region or identified bots.
  • Web optimization features such as ‘Automatic Content Caching’, ‘Rocket Loader’, and ‘AutoMinify’, which help to minimize the website loading time and increase the website response.

How has it helped my organization?

  • We use the DNS management for all of our domains. It brings all websites under the umbrella of CloudFlare.
  • We no longer require any other security levels, as all websites under CloudFlare wrappers are secure with DDoS protection.
  • We do not need to implement complex caching techniques as the CloudFlare content caching helps to minimize the website load time.

What needs improvement?

For DDoS protection and website downtime, it would be nice to have a feature to provide email/SMS alerts that can be implemented like Pingdom and other solutions.

For how long have I used the solution?

I implemented these solutions in 2013.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I have not yet encountered any scalability issues.

How are customer service and technical support?

Until now, I didn’t require much technical support. I try to find any help by myself through the interface.

Which solution did I use previously and why did I switch?

I did not use any previous solution. In fact, I searched for a few and selected CloudFlare.

How was the initial setup?

The product is very straightforward and simple to implement. Those are the main reasons for using it.

What's my experience with pricing, setup cost, and licensing?

I haven’t gone through the other pricing plans. For the services I am using, it is a bit expensive. It is worth the price when you weight it against time and cost.

Which other solutions did I evaluate?

Before selecting CloudFlare, we looked at Amazon products. Although AWS provides a range of services and is a standardized platform, I found CloudFlare to be a much easier and faster solution for websites.

What other advice do I have?

If someone is looking for a secure and optimized wrapper over an open website, I would suggest CloudFlare services. It will instantly help you to secure and optimize websites/web pages or blogs. It is quick, easy to use, and simple to implement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
WordPress Developer & Consultant at a tech services company
Consultant
It caches all static resources such as JavaScript & CSS on their servers and delivers them directly to website visitors.

What is most valuable?

CloudFlare offers some of the most amazing features when it comes to optimizing websites & for its security for free, and all at the domain level. They were able to truly disrupt the market because prior to them, only enterprises had access to such features. They offer free CDN to all websites.

These are the following features that I use all the time:

  • Content delivery network: CloudFlare caches all the static resources such as JavaScript & CSS on their servers and delivers them to the website visitors directly from their server. Because their network is spread across the world, it takes much less time to deliver these resources, thus improving the page load time, user experience and it saves bandwidth for the server too, in turn saving few hundred dollars/year and all for free.
  • Security: They offer basic security features at all levels, including the free ones. However, with each plan, the level of security differs. The free plan is less aggressive in terms of security, but does a pretty decent job considering that it offers Captcha to website visitors if they feel threatened. This ensures that only humans or real traffic passes to the website and not the automated bots. It also offers web application firewall & DDoS protection, although they are available only for paid accounts.
  • DNS zone manager: Because CloudFlare offers all of the optimization & security features at the domain level, it offers an excellent interface to manage DNS records. It's fast, intuitive and makes DNS management pretty easy. I manage more than 100 domains and I find no issues while managing everything.
  • Flexible SSL: One of the best features of CloudFlare is that it offers a flexible certificate for all plans. That means, even if the webserver doesn't have an SSL certificate, CloudFlare enables webmasters to deliver resources over SSL.
  • Page rules: Page rules give you the ability to take various actions based on the page's URL, such as creating redirects, fine tuning caching behavior, or enabling and disabling their various services. The plan level decides how many page rules you can create; the free plan provides three page rules and personally I've never had to use more than that. Using these rules, I implement flexible SSL on all my & my clients’ websites. Furthermore, it allows you to do much more than that.

How has it helped my organization?

As mentioned, it helps me manage DNS records for more than 100 domains with ease. It helps in web page optimization & helps keep the website secure. If it was not for CloudFlare, I would have to hire a dedicated resource to manage all this for me. However, not even couple of hours a week on CloudFlare helps me offer fast & secure websites to my clients mostly for free or at a very minimal cost.

What needs improvement?

CloudFlare is an innovative company and certainly the thought leaders in their industry. They're constantly improving their product, releasing new features, partnering with various service providers to offer add-ons. Personally, I think they're ahead of the competition and keep it that way by improving faster than the competition too.

However, what I still fail to understand is that why aren't they offering domains themselves. I'd love to buy the domain name directly from them rather than buying it from other registrars and then connecting them through CloudFlare.

For how long have I used the solution?

I have used it since 2010; that's about 6 years. They were named as best startup at TechCrunch Disrupt and since then, I've been a user.

What do I think about the stability of the solution?

They've always informed me in advance about any maintenance and, personally, I haven't seen anything going wrong.

What do I think about the scalability of the solution?

I have not encountered any scalability issues at all.

How are customer service and technical support?

I’ve never had a reason to get in touch with their technical support.

Which solution did I use previously and why did I switch?

I was using MaxCDN for content delivery network services, but have never looked back as CloudFlare offers the same feature for free.

How was the initial setup?

CloudFlare is very intuitive and the setup has been straightforward from the beginning.

What's my experience with pricing, setup cost, and licensing?

Most small businesses should be good with their free plan. However, as website traffic & business grows, I think one should invest in their paid plans. It's worth every single penny.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

What other advice do I have?

Use the page rules and flexible SSL, for sure. If you have an e-commerce portal, then implement the full SSL support.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a CloudFlare certified digital agency partner.
PeerSpot user
PeerSpot user
Business process Advisor for RTP at a energy/utilities company with 10,001+ employees
Real User
Several issues related to their services highlight that it may be better to stay free and handle your DDoS protection yourself.

Subscribing to Cloudflare (from its website) means changing your nameserver IPs and your web server IPs. 

Many people don't understand issues related to using the Cloudflare service:

Those people who want to hide:

In fact, Cloudflare is used by many people who want to hide the IP of their web servers from local authorities, governments or customers. That's why the Russian government threatens to block all the websites hosted on Cloudflare. Cloudflare at some point didn't cooperate with the Russian authorities and refused to provide the real web servers IP behind Cloudflare who violated the Russian law. 

http://rkn.gov.ru/news/rsoc/news24880.htm

Article in english

As governments become more and more efficient at blocking websites, we may see in the future this kind of issue coming back in other parts of the world. I will not talk about the moral aspect of it but from an IT decision maker point of view. If you have a clean website on one IP from Cloudflare you may suffer from a government decision to block the Cloudflare IP ranges which are public on the Cloudflare website.

 Bad neighborhood:

Subscribing to the free Cloudflare service means getting a new IP address for your server. It is very much like migrating your website to a shared hosting website since many other websites that use Cloudflare also use the same IP address than you. Since the Cloudflare service is open to everybody several of those websites can be spammy. In SEO, this is what we call bad neighborhood. 

You grant all powers to Cloudflare:

Since you use the nameserver from Cloudflare and a Proxy IP from Cloudflare, Cloudflare is the almighty who can do everything. They can stop access to your website. They can slow down access to your website too. They can inject code inside the code of your webpage thanks to the proxy. By the past, the app. smarterrors was a feature that was on when subscribing to Cloudflare. This feature replaced your 404 page by Cloudflare 404 page. So, in this case, it was the crème de la crème in terms of power delegation. They replaced your own pages with their own pages. 

Also, they can spy on everything that the visitors send in clear to your web server. At the end, it is worth than giving your house keys to the NSA. 

One more weak point:

if for some reasons the Cloudflare service is down, your website is also down. Are Cloudflare benefits offsetting this plausible scenario? From time to time, you may see an error 522 issued from Cloudflare when your website isn't available. In this case, you aren't able to know whether the issue come from Cloudflare or whether it comes from your web server. 

Even if the downtime is short, on a yearly basis downtimes related to Cloudflare can be significant for online businesses.

Ddos protection:

Unfortunately, the DDoS protection service of Cloudflare is unclear. It is only a drop down menu defining the level of protection but it does not say anything. On the other hand, there are Anti DDoS techniques that are published and used to face DDoS attacks from a firewall. By the way, and unfortunately, i have seen a website that has been taken down with a DDoS attack even if they used Cloudflare. 

The Pros:

From a technical point of view, Cloudflare is the best CDN. The IP addresses from their network have very good reputation. They are considered generic for Google rather than country specific. Also, their free service is pretty reliable for a free proxy. 

It is also a DNS server free service:

Since Cloudflare is also DNS free service, it is possible to minimize the pressure on your own DNS server and use cloudflare as a DNS server since it is possible to put the cloudflare nameservers on behalf of your nameservers. 

Conclusion:

Even if they provide good services from a technical point of view, the different issues related to the Cloudflare network model highlight that it may be better to stay free and have a longer ping & handling your DDoS protection yourself rather than giving everything to Cloudflare.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user350283 - PeerSpot reviewer
it_user350283Regional Account Manager - Technology Evangelist at a tech vendor with 51-200 employees
Vendor

Devon, thank you for the great insight and facts.

-MG

See all 4 comments
reviewer1537209 - PeerSpot reviewer
SecOps Lead at a tech services company with 51-200 employees
Real User
Top 10
One console, easy to maintain, and scalable
Pros and Cons
  • "Cloudflare has many features."
  • "In the last two years, there has been a certain amount of downtime when using the VDM."

What is our primary use case?

We are using Cloudflare for the CDN for our applications. We deployed the solution as SaaS.

What is most valuable?

Cloudflare has many features. We can control profits, block attacks, and use a Global Location CDN. Additionally, we have a single console from which we can manage multiple tasks.

What needs improvement?

In the last two years, there has been a certain amount of downtime when using the VDM. Compared to other vendors and Cloudflare, there will be more downtime. We encountered this issue last year, and there have been a few occasions when Cloudflare was not accessible in certain regions, not all global regions or speed regions, but the website went down and it took Cloudflare a long time to restore the service.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

We have experienced a few periods of downtime in the last two years, but the solution is generally stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is not difficult. All the steps for deployment are documented. We followed the step-by-step instructions for configuration.

What about the implementation team?

The implementation was completed in-house by three employees.

What's my experience with pricing, setup cost, and licensing?

I give the price a five out of ten.

What other advice do I have?

I give the solution an eight out of ten.

Maintenance is easy; we receive a notification whenever maintenance is needed, as well as if a major restoration is required and what the likelihood of the system going offline will be.

I recommend Cloudflare.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO at QROK GmbH
Real User
Easy to use, good documentation, reasonably priced, and they have good support
Pros and Cons
  • "It's very user-friendly."
  • "There are some issues with the CDN services."

What is most valuable?

It's very user-friendly. A user who doesn't completely know how everything works can easily sign up and have an account. 

It is very clear and the information is very useful.

There is a very good reporting system for statistics.

What needs improvement?

There are some issues with the CDN services.

Also, the connection could be improved.

What do I think about the stability of the solution?

There are some issues with stability. We have connection issues.

How are customer service and technical support?

We are satisfied with technical support.

What's my experience with pricing, setup cost, and licensing?

We don't have any issues with the price.

What other advice do I have?

I would rate Cloudflare an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user566124 - PeerSpot reviewer
Principal Web Developer, Managing Director at a tech company with 51-200 employees
Vendor
Cache management for pages on a high traffic Drupal site due to seasonal performance spikes.

What is most valuable?

Easy cache management for pages on a high traffic Drupal site, due to seasonal performance spikes. This service is helpful for our small technical team.

How has it helped my organization?

We have specific high-visibility "campaigns" that are scheduled about every six weeks, and the rest of the time our site is quieter. We've used Cloudflare to handle the ability to post dynamic, timebound content as well as more static content delivery.

What needs improvement?

I think it would be more helpful to have either user-submitted or Cloudflare-produced documentation, samples, or examples of situations. We had to do a lot of digging and back-and-forth with technical support for specific use cases, and it might be helpful to have more screencasts or screenshots for common situations.

For how long have I used the solution?

I have used the solution for two years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues in the paid version.

How is customer service and technical support?

Answers to all our questions were available when needed.

How was the initial setup?

The initial setup is extremely easy but will require access to your Domain Name Servers.

What's my experience with pricing, setup cost, and licensing?

The solution is a good choice for sites that require multiple types of users and multiple types of content (e.g. Drupal sites) with thousands, or tens of thousands of users or more.

What other advice do I have?

They have a few introductory screencasts for people just getting started, which is helpful. I've now implemented CloudFlare on three new projects, so for most common cases it is solid and straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: February 2025
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