3CX Live Chat vs NetFortris Fonality Voice comparison

3CX and NetFortris are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 7.0, while NetFortris is ranked #6. 3CX holds a 26.1% mindshare in IP, compared to NetFortris’s 2.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution.

3CX Live Chat

Read 55 3CX Live Chat reviews

238 Views
158 Comparison Views

91% willing to recommend

NetFortris Fonality Voice

29 Views
18 Comparison Views

3CX Live Chat

NetFortris Fonality Voice

Categories and Ranking

3CX Live Chat

Ranking in IP PBX

1st

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), Live Chat (2nd), Hosted and Cloud Based VoIP (5th)

NetFortris Fonality Voice

Ranking in IP PBX

6th

Ranking in Unified Communications

22nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (23rd)

Mindshare comparison

As of December 2024, in the IP PBX category, the mindshare of 3CX Live Chat is 26.1%, down from 30.3% compared to the previous year. The mindshare of NetFortris Fonality Voice is 2.2%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IP PBX

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

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What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 29% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 27% of the time

Webex vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

November 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

November 2024

Download NetFortris Fonality Voice product report

Also Known As

3CX PBX

No data available

Learn More

3CX

NetFortris

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Information not available

Sample Customers

Information Not Available

Raiders, 76ers, RDAbbott

See our list of best IP PBX vendors and best Unified Communications vendors.

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