3CX Live Chat vs ShoreTel Premises IP PBX comparison

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

• Easy and convenient for visitors
• Build rapport with potential customers via live chat
• Increase sales
• Reduce customer support line costs by using live chat
• Learn to understand the pain points of your customers

FEATURES

• Simple and clean UI for all users
• Option to elevate a live chat to a call or video call
• Free iOS or Android apps to respond to messages through a smartphone
• Ability to transfer chats to other agents
• Agent’s picture is shown in the live chatbox
• Customizable chatbox. Add a company logo, change the colors of the chatbox
• All chats are saved in chat history
• Dedicated storage system for all offline messages
• Create unlimited agents to handle live chats and calls
• Customizable offline message form
• Supports animations in the chatbox
• Ability to choose whether you want to accept or decline a chat

Mitel Premises IP PBX platform has a modular design that distributes system intelligence across all devices on your network. Automatic failover is built in, yielding 99.999% availability. IP PBX telephony features include voicemail, auto attendant, workgroup features and music on hold. Mitel's unique purpose-built distributed voice architecture forms the heart of our unified communications platform, allowing for its rich feature set and highly reliable distributed voice services. The Mitel distributed architecture is incorporated into a unique on-site, appliance-based, IP PBX platform.