3CX Live Chat vs ShoreTel Sky comparison

3CX and Mitel are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Mitel is ranked #15. 3CX holds a 9.4% mindshare in UC, compared to Mitel’s 1.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 80% of Mitel users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

384 Views
248 Comparison Views

91% willing to recommend

ShoreTel Sky

Read 7 ShoreTel Sky reviews

89 Views
37 Comparison Views

80% willing to recommend

3CX Live Chat

ShoreTel Sky

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and ShoreTel Sky based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. ShoreTel Sky Report (Updated: March 2025).

Buyer's Guide

3CX Live Chat vs. ShoreTel Sky

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (17th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

ShoreTel Sky

Ranking in Unified Communications

15th

Average Rating

7.8

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (7th)

Mindshare comparison

As of April 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 9.4%, up from 7.0% compared to the previous year. The mindshare of ShoreTel Sky is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user202980

Director of Online Operations at a manufacturing company with 51-200 employees

The portal is very good, but could use more function and streamline, especially in the call flow section.

Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales dept. And having access to the shortel sky portal has made this simple for IT to make the changes Every time we hire a new employee, we can have them up and running in a…

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

Webex vs 3CX Live Chat

Compared 17% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

March 2025

Download ShoreTel Sky product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.

Mitel

Sample Customers

Information Not Available

Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus

Buyer's Guide

3CX Live Chat vs. ShoreTel Sky

March 2025

Free Report: 3CX Live Chat vs. ShoreTel Sky

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.