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4me vs Ivanti Neurons for ITSM comparison

4me and Ivanti are both solutions in the IT Service Management (ITSM) category. 4me is ranked #17 with an average rating of 8.0, while Ivanti is ranked #8 with an average rating of 8.3. 4me holds a 1.3% mindshare in ISM, compared to Ivanti’s 2.3% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.
4me
Read 4 4me reviews
  • 426 Views
  • 242 Comparison Views
100% willing to recommend
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 951 Views
  • 524 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and 4me are competitive solutions in IT service management. Ivanti has the upper hand in pricing and support, whereas 4me is favored for its advanced features and performance.

Features: Ivanti Neurons for ITSM focuses on AI-driven insights, strong incident management, and significant automation capabilities. 4me emphasizes robust service collaboration, agile project management, and flexibility with its comprehensive feature set.

Ease of Deployment and Customer Service: Ivanti Neurons offers straightforward deployment coupled with excellent customer service, which simplifies adaptation. 4me provides a cloud-based deployment model known for high scalability and efficient support. This scalable deployment model and effective service support make 4me a preferred choice despite Ivanti's simpler setup.

Pricing and ROI: Ivanti Neurons for ITSM is recognized for its competitive setup cost and strong ROI, thanks to its pricing model. 4me may have a more significant initial investment but offers compelling long-term ROI due to its comprehensive capabilities. While Ivanti presents a budget-friendly option, the enhanced value delivered by 4me often justifies the higher cost.

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To learn more, read our detailed 4me vs. Ivanti Neurons for ITSM Report (Updated: March 2025).
Buyer's Guide
4me vs. Ivanti Neurons for ITSM
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
17th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
8th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Help Desk Software (10th)
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.7% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Anneri Van Der Merwe - PeerSpot reviewer
Impressive scalability and reliability for seamless service management
One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.
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Sanjay Mukhopadhyay - PeerSpot reviewer
The solution comes with a host of features for hyper-automation
The initial setup is a mix of complex and straightforward because it depends on which modules you are implementing for ITSM. There are a lot of complex workflows and SLAs around the workflow. We have to configure much more complex things than just Patch Management and Endpoint. For example, it might not take even two weeks to roll out APM for 10,000 assets, but it will take three months to roll out ITSM for 10,000 assets and an equal number of users. That's because the modules you were implementing require much more knowledge, and there are a lot of complexities and nitty-gritties inside the tool which need to be understood. ITSM skill sets are in demand because reaching an L3 certification is not easy. We have those certified skill sets. That's why we're able to roll out at a fast pace. With standard documentation available, it's very clear for a certified resource to understand step-wise implementation. For every step, there is a "build and test" approach. It's a continuous integration. You follow this process, so you don't suddenly realize there are many issues at the end of setup. You have to keep testing each module and process as you roll out. It's not complex, but you need to know the product.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"The solution is highly stable."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"I like their request management as well as their project management."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"The solution's installation depends on its customization. It is easy."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."
"It is easy to set up."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
"This is an excellent alternative to ServiceNow for smaller companies."
More Ivanti Neurons for ITSM pros
 

Cons

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"Asset Discovery is a feature that should be added."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"We'd like more integration with solutions like SolarWinds."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"The patching for non-Windows OSes such as Linux is poor."
"They could provide product integration with popular platforms."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"There's a lack of integration with other products. This needs to be improved."
"The user interface must be made simpler and more effective."
More Ivanti Neurons for ITSM cons
 

Pricing and Cost Advice

"The pricing is expensive."
"It is the most affordable because it is priced per month per user."
"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"The product is affordable for small businesses."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The price is on the higher side. The support is included in the standard licensing fees."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Healthcare Company
9%
Energy/Utilities Company
8%
Government
8%
Computer Software Company
13%
Government
13%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
See all answers
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
See all answers
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
See all answers
What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
 

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More Ivanti Neurons for ITSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
4me reportDownload 4me product report
Buyer's Guide
Ivanti Neurons for ITSM
April 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
 

Also Known As

No data available
HEAT Service Management
 

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti
 

Sample Customers

Information Not Available
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Buyer's Guide
4me vs. Ivanti Neurons for ITSM
March 2025
Free Report: 4me vs. Ivanti Neurons for ITSM
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.