ACI Worldwide Global Payments Hub vs OpenText Operations Orchestration comparison

ACI Worldwide and OpenText are both solutions in the Process Automation category. ACI Worldwide is ranked #32 with an average rating of 8.0, while OpenText is ranked #22 with an average rating of 8.7. ACI Worldwide holds a 0.1% mindshare in PA, compared to OpenText’s 0.6% mindshare. Additionally, 100% of ACI Worldwide users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

ACI Worldwide Global Paymen...

Read 1 ACI Worldwide Global Payments Hub review

170 Views
71 Comparison Views

100% willing to recommend

OpenText Operations Orchest...

Read 26 OpenText Operations Orchestration reviews

483 Views
317 Comparison Views

92% willing to recommend

ACI Worldwide Global Paymen...

OpenText Operations Orchest...

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Executive Summary

We performed a comparison between ACI Worldwide Global Payments Hub and OpenText Operations Orchestration based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation.

To learn more, read our detailed Process Automation Report (Updated: April 2025).

Buyer's Guide

Process Automation

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ACI Worldwide Global Paymen...

Ranking in Process Automation

32nd

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Operations Orchest...

Ranking in Process Automation

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (21st)

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.1%, down from 0.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.6%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Prabhash Ray

Pre-Sales Consultant at Capco

Robust cloud model support and offers competitive pricing with a pay-per-use model

This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

"The community is very powerful, with extensive knowledge bases available."

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

"Only the tool's support can be a drawback where improvements are needed."

"The price is an area that should be addressed because the price is high."

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

"The cost is very high compared to anything else available."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"I do not have experience with the pricing or licensing of the product."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

28%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ACI Worldwide Global Payments Hub?

See all answers

What is your experience regarding pricing and costs for ACI Worldwide Global Payments Hub?

I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.

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What needs improvement with ACI Worldwide Global Payments Hub?

There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.

See all answers

What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

See all answers

What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.

See all answers

Comparisons

No data available

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Compared 8% of the time

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Product Reports

Buyer's Guide

Process Automation

April 2025

ACI Worldwide Global Payments Hub report

Download ACI Worldwide Global Payments Hub product report

Buyer's Guide

OpenText Operations Orchestration

April 2025

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Also Known As

Worldwide Global Payments Hub

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

Overview

ACI Universal Payments for a real-time hub is a modern, flexible solution that enables you to deliver consistent, scalable, real-time banking services across a variety of payment types, channels, networks and currencies.

ACI Worldwide

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: April 2025.

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