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Adobe Experience Manager (AEM) Forms vs Quadient Inspire vs Smart Communications comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2025, in the Customer Communications Management (CCM) category, the mindshare of Adobe Experience Manager (AEM) Forms is 6.0%, down from 7.5% compared to the previous year. The mindshare of Quadient Inspire is 27.6%, up from 26.0% compared to the previous year. The mindshare of Smart Communications is 11.9%, up from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
SP
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Computer Software Company
10%
Government
10%
Insurance Company
8%
Financial Services Firm
24%
Insurance Company
14%
Computer Software Company
11%
Government
5%
Financial Services Firm
24%
Insurance Company
18%
Computer Software Company
13%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Adobe LiveCycle
GMC Software Inspire
Now, Smart Correspond for Salesforce, Thunderhead
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management
Saga, Prudential, AMP, Allianz, Unilever, Hastings Insurance, Nomura Group, Group Voyagers