No more typing reviews! Try our Samantha, our new voice AI agent.

Adobe Experience Manager (AEM) Forms vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Experience Manager (A...
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Customer Communications Management (CCM) (6th)
Pega Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (4th), Business Orchestration and Automation Technologies (6th), AI Software Development (3rd)
 

Mindshare comparison

Adobe Experience Manager (AEM) Forms and Pega Platform aren’t in the same category and serve different purposes. Adobe Experience Manager (AEM) Forms is designed for Customer Communications Management (CCM) and holds a mindshare of 5.1%, down 6.2% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 3.5% mindshare, down 5.4% since last year.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager (AEM) Forms5.1%
Quadient Inspire18.0%
OpenText Communications17.3%
Other59.599999999999994%
Customer Communications Management (CCM)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Pega Platform3.5%
Camunda7.1%
IBM BPM4.1%
Other85.3%
Business Process Management (BPM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"LiveCycle has a good user interface and has developed an easy way to create fillable .pdf forms."
"All these features help companies create powerful web applications that can then be customized and maintained by marketers with little involvement from IT."
"Easy to implement and it's built for change, so that any rapid changes in process can be configured easily."
"The enterprise product has the best features as a cloud product and is the market leader in the BPM space."
"Pega is the leader in business process management solutions"
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"Pega BPM offers a lot of out-of-the-box functionalities."
"Pega Platform has improved my business process overall."
"One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point."
"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."
 

Cons

"We have found occasional issues with stability but those were, in general, caused either by custom developed code or issues in the implemented architecture."
"Help menu is a bit difficult to navigate."
"This is a very expensive product and there is a lack of availability of the Pega skill sets, the resources."
"The solution would benefit from more integration capabilities."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Customers expect more out-of-the-box solutions."
"Its implementation in the public sector was a bit complex."
"The solution's pricing model or licensing model could be a little better."
"Pricing is a little on the high side. One of the challenges where a certain lower level of cases was unable to justify the cost."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
 

Pricing and Cost Advice

Information not available
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"The price of PegaRULES is more expensive than other solutions on the market."
"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."
"The licensing model for Pega BPM needs to be improved."
"Licensing is expensive. You need to wisely select between per user and per case."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
report
Use our free recommendation engine to learn which Customer Communications Management (CCM) solutions are best for your needs.
903,933 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
25%
Government
11%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
23%
Manufacturing Company
9%
Computer Software Company
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

Ask a question
Earn 20 points
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Adobe LiveCycle
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Quadient, Gupshup, OpenText and others in Customer Communications Management (CCM). Updated: June 2026.
903,933 professionals have used our research since 2012.