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ADP Streamline vs Gusto comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Streamline
Ranking in Benefits Administration
11th
Average Rating
8.4
Number of Reviews
7
Ranking in other categories
Global Payroll (4th)
Gusto
Ranking in Benefits Administration
22nd
Average Rating
7.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
Talent Management (38th)
 

Mindshare comparison

As of April 2025, in the Benefits Administration category, the mindshare of ADP Streamline is 0.9%, up from 0.6% compared to the previous year. The mindshare of Gusto is 0.7%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

Abdul-Rauf - PeerSpot reviewer
Simplifies payroll processing and reduces the need for extensive marketing efforts while providing scalability, compliance, and excellent stability
I believe there is room for enhancement in the scope of services. We encountered challenges at times in clearly defining it, particularly because the firewall domain is extensive and demands localization for this service. Consequently, there is occasional confusion regarding whether a service falls under the standard category or is considered an add-on. I think there is a need for a deeper level of comprehension.
Mimi Evans - PeerSpot reviewer
Simple to use solution that offers a lot; gives employees the option to get cash advances
I think it's great that it syncs with QuickBooks Online and any payroll software that syncs with QuickBooks Online is great. My issue with their syncing was that every single account for a deduction went to a liability account, but not a lot of businesses run that way. As of September, they did not have the ability for me to put an employee's deduction for benefits in anything but a liability account; which made it not difficult, but added a manual step to the syncing of the entering of our payroll between Gusto and QuickBooks Online. I would also like for the tech support to be more responsive. Gusto also advertises their health benefits, but they don't do a good job of explaining why it's a better option to go through them. I think there's more communication that could be done on that. I also think that there are some HR benefits that they could be offering to these lower plans, without having to go to the Premium Plan. I think that that's something that they should consider in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the reporting feature as it allows me to generate reports independently without relying on a payroll consultant."
"They are very strong in terms of having a central regional system. A regional person can see and monitor the calendar for each different country."
"The most valuable feature was that everything was in one system."
"The advantage was that ADP Streamline was inherently designed to serve as a marketing engine for the company."
"I appreciated the templates that they offered for new hires and onboarding."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
 

Cons

"They could improve the service relationship manager (SRM), because they have an SRM which is not familiar with Simple."
"I think there is a need for a deeper level of comprehension."
"The UI could be improved to be a bit more modern or trendy because it looks old-fashioned compared to other systems."
"Having more clear guidance on design and training would be beneficial."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
 

Pricing and Cost Advice

"The amount we pay is not low, and it is not high. It is average."
"Our company had a standardized pricing model based on the number of employees."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
11%
Computer Software Company
9%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ADP Streamline?
The advantage was that ADP Streamline was inherently designed to serve as a marketing engine for the company.
What needs improvement with ADP Streamline?
I believe there is room for enhancement in the scope of services. We encountered challenges at times in clearly defining it, particularly because the firewall domain is extensive and demands locali...
What is your primary use case for ADP Streamline?
We used it for our payroll processing needs. It was handled in-house, with data transmission occurring through the PPC tool.
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Also Known As

No data available
ZenPayroll
 

Overview

 

Sample Customers

Lenovo, ConvaTec, Syngenta, Brady Corporation, Covidien, TomTom
Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
Find out what your peers are saying about ADP Streamline vs. Gusto and other solutions. Updated: April 2025.
847,959 professionals have used our research since 2012.