Alemba Service Manager vs Ivanti Neurons for ITSM comparison

Alemba and Ivanti are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while Ivanti is ranked #8 with an average rating of 8.3. Alemba holds a 0.8% mindshare in ISM, compared to Ivanti’s 2.3% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

384 Views
221 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

951 Views
524 Comparison Views

91% willing to recommend

Alemba Service Manager

Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and Alemba Service Manager compete in the IT service management category. Ivanti Neurons for ITSM seems to have the upper hand due to its modern user experience and intelligent automation for operational efficiency.

Features: Ivanti Neurons for ITSM offers intelligent automation, machine learning-powered bots for predictive support, and proactive resolution capabilities. Alemba Service Manager includes robust change management, a comprehensive configuration management database, and customizable workflow automation.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM supports cloud and on-premises deployment with efficient customer support. Alemba Service Manager provides flexible deployment focusing on cloud services and strong customer service, facilitating smooth transitions.

Pricing and ROI: Ivanti Neurons for ITSM provides competitive pricing with automation-driven cost savings for immediate ROI benefits. Alemba Service Manager features a traditional pricing structure and scalable plans focusing on long-term returns.

To learn more, read our detailed Alemba Service Manager vs. Ivanti Neurons for ITSM Report (Updated: March 2025).

Buyer's Guide

Alemba Service Manager vs. Ivanti Neurons for ITSM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti Neurons for ITSM

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (10th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Sanjay Mukhopadhyay

Director - Sales & Operations - India at Intertec Systems

The solution comes with a host of features for hyper-automation

The initial setup is a mix of complex and straightforward because it depends on which modules you are implementing for ITSM. There are a lot of complex workflows and SLAs around the workflow. We have to configure much more complex things than just Patch Management and Endpoint. For example, it might not take even two weeks to roll out APM for 10,000 assets, but it will take three months to roll out ITSM for 10,000 assets and an equal number of users. That's because the modules you were implementing require much more knowledge, and there are a lot of complexities and nitty-gritties inside the tool which need to be understood. ITSM skill sets are in demand because reaching an L3 certification is not easy. We have those certified skill sets. That's why we're able to roll out at a fast pace. With standard documentation available, it's very clear for a certified resource to understand step-wise implementation. For every step, there is a "build and test" approach. It's a continuous integration. You follow this process, so you don't suddenly realize there are many issues at the end of setup. You have to keep testing each module and process as you roll out. It's not complex, but you need to know the product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"This is an excellent alternative to ServiceNow for smaller companies."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"The solution is easy to use and has a user-friendly interface"

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

More Ivanti Neurons for ITSM pros

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The reporting needs to be improved."

"The product should improve its ability to integrate with third-party tools."

"They could provide product integration with popular platforms."

"There's a lack of integration with other products. This needs to be improved."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"Support needs improvement in terms of responsiveness and timeliness."

"The user interface must be made simpler and more effective."

"We'd like more integration with solutions like SolarWinds."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

14%

Non Profit

10%

Manufacturing Company

Computer Software Company

13%

Government

13%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Alemba vFire?

Incident Management is the most valuable feature of the solution.

See all answers

What needs improvement with Alemba vFire?

The product should improve its ability to integrate with third-party tools. The service portal should be customizable.

See all answers

What is your primary use case for Alemba vFire?

The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...

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What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

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Compared 69% of the time

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Compared 11% of the time

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JIRA Service Management vs Ivanti Neurons for ITSM

Compared 10% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Alemba Service Manager product report

Buyer's Guide

Ivanti Neurons for ITSM

April 2025

Download Ivanti Neurons for ITSM product report

Also Known As

vFire

HEAT Service Management

Interactive Demo

Alemba

Demo not available

Ivanti

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

Alemba Service Manager vs. Ivanti Neurons for ITSM

March 2025

Free Report: Alemba Service Manager vs. Ivanti Neurons for ITSM

Find out what your peers are saying about Alemba Service Manager vs. Ivanti Neurons for ITSM and other solutions. Updated: March 2025.

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