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Jira vs OpenText Software Delivery Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Jira offers cost savings and efficiency with initial setup costs, yielding qualitative benefits despite varying feedback on plugin support.
Sentiment score
6.9
OpenText Software Delivery Management promises cost efficiency, reduced resource needs, and enhanced project management with automation and predictive analytics.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
The ability to generate audit evidence with a single click saves ten days of work for ten people, enabling them to focus on other tasks.
 

Customer Service

Sentiment score
6.7
Jira's customer service is well-regarded for online resources, though some desire faster email responses and phone support.
Sentiment score
7.4
OpenText Software Delivery Management provides efficient support with active customer engagement, though some users desire faster communication improvements.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
I did not face any issues with stability or upgrades.
 

Scalability Issues

Sentiment score
7.3
Jira effectively supports large teams and user bases with customization options, despite some challenges like hardware needs and costs.
Sentiment score
7.3
OpenText Software Delivery Management is scalable and efficient, supporting large teams and numerous users with minimal performance issues.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
We can expand the number of servers and resources as required.
 

Stability Issues

Sentiment score
7.6
Users praise Jira's reliability and smooth operation, noting occasional issues are often linked to server constraints or customization.
Sentiment score
7.9
OpenText Software Delivery Management is praised for its stability, reliable functionality, supportive services, and high user satisfaction scores.
 

Room For Improvement

Jira users cite difficulties with customization, usability, performance, integrations, native features, scalability, and desire improved reporting and administration.
OpenText Software Delivery Management needs testing and integration enhancements, better usability, performance, and flexible features for improved functionality.
Focus more on improving API integration and automation tools, not just the design.
To improve Jira, maybe some AI features could be added.
While it aims to be as flexible as possible for a large enterprise application, sometimes there are limitations that may not meet specific organizational needs.
 

Setup Cost

Jira's pricing is affordable for small teams but escalates significantly with increased users and plugin needs for enterprises.
OpenText Software Delivery Management is costly but offers comprehensive features and scalability, potentially offsetting its high initial price.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
OpenText ALM Octane is an expensive product.
 

Valuable Features

Jira excels in customization, agile support, and integration, offering flexible workflows, robust reporting, and comprehensive project management features.
OpenText Software Delivery Management excels in Agile support, integrations, traceability, analytics, and adaptability for streamlined project management.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
Its ability to generate audit evidence with a single click is a significant advantage, as it saves considerable time and money compared to manual processes.
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Requirements Management (1st), Project Management Software (1st)
OpenText Software Delivery ...
Ranking in Application Lifecycle Management (ALM) Suites
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
41
Ranking in other categories
Enterprise Agile Planning Tools (8th)
 

Mindshare comparison

As of November 2025, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 16.0%, down from 22.9% compared to the previous year. The mindshare of OpenText Software Delivery Management is 4.7%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira16.0%
OpenText Software Delivery Management4.7%
Other79.3%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
GeorgNauerz - PeerSpot reviewer
A stable tool for sprint planning, test management, quality management, and automated testing
I think the area of release management in the tool is an area of concern where improvements are required. In general, the connection between releases and scrum teams needs improvement, as it could be optimized owing to its linkages, making it very uncomfortable as soon as you have strong teams or scrum teams that work with different items over several releases. In future product releases, the solution needs to focus a bit more on the metric part. The product's dashboard is a metric for productivity and process control.
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Answers from the Community

HV
Apr 19, 2023
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not.
See 2 answers
EB
Nov 16, 2021
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
reviewer1933914 - PeerSpot reviewer
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not. 
 

Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
Financial Services Firm
23%
Computer Software Company
11%
Manufacturing Company
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business104
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise32
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
What do you like most about Micro Focus ALM Octane?
The platform's most valuable feature is pipeline integration or continuous integration services.
What is your experience regarding pricing and costs for Micro Focus ALM Octane?
OpenText ALM Octane is an expensive product. However, it offsets costs by saving time and money, thus creating a balance between expenses and benefits. Our organization with over 1500 users sees sa...
What needs improvement with Micro Focus ALM Octane?
There is room for improvement in OpenText ALM Octane's flexibility. While it aims to be as flexible as possible for a large enterprise application, sometimes there are limitations that may not meet...
 

Also Known As

Jira Software
Micro Focus ALM Octane, Micro Focus Octane
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Orange, Airbus, Haufe Group, Kellogg's, Claro, Bon Secours, World Wide Technology
Find out what your peers are saying about Jira vs. OpenText Software Delivery Management and other solutions. Updated: September 2025.
872,778 professionals have used our research since 2012.