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Altaro VM Backup for MSPs vs Arcserve UDP comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Altaro VM Backup for MSPs
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
MSP Backup (5th)
Arcserve UDP
Average Rating
7.6
Number of Reviews
43
Ranking in other categories
Backup and Recovery (18th), Disaster Recovery (DR) Software (9th)
 

Mindshare comparison

Altaro VM Backup for MSPs and Arcserve UDP aren’t in the same category and serve different purposes. Altaro VM Backup for MSPs is designed for MSP Backup and holds a mindshare of 6.8%, up 4.0% compared to last year.
Arcserve UDP, on the other hand, focuses on Backup and Recovery, holds 1.3% mindshare, down 1.6% since last year.
MSP Backup
Backup and Recovery
 

Featured Reviews

Anthony Linder - PeerSpot reviewer
Oct 13, 2023
An incredibly stable product with a great user interface
Improvements are needed in the solution since it might get difficult if you just drop a technical person who doesn't necessarily have a lot of experience with Altaro VM Backup for MSPs. A technical person who hasn't received any dedicated training or hasn't gone through the documentation part of the solution may find the product to be a little non-intuitive at times. In Altaro VM Backup for MSPs, if you expect something to be somewhere else or when you expect a certain part of the user interface to function in a specific way, it doesn't happen so since the functionality that you expect to be there in the product isn't present on that screen and you need to go somewhere else for that piece. I think that is the case with the most complex tech products. I would like to be able to store a full cluster environment inside of Altaro VM and make sure that the cluster communicates inside of the product, presuming that we have the necessary backup drive in our company. Altaro VM already can test individual VM restores, but one can't really go beyond that scope, at least with the version of the solution that we have in our company right now.
MukundKambli - PeerSpot reviewer
Nov 8, 2022
Global deduplication, stable, and flexible licensing options
I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Granular restoration is extremely useful in Altaro VM Backup for MSPs since it is something that we make use of the most in our company."
"The ROI is very good because of the speed of the backup."
"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."
"It is easy to configure."
"Instant recovery is the most valuable feature of Arcserve UDP."
"The backup is the most valuable feature. It also makes storage very easy."
"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."
"The most valuable feature of Arcserve UDP is its decompression capability."
"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."
 

Cons

"A technical person who hasn't received any dedicated training or hasn't gone through the documentation part of the solution may find the product to be a little non-intuitive at times."
"The product is not user-friendly."
"The support could be more knowledgeable and faster."
"They could work on their marketing approach. I don't see many people leveraging it."
"Backups are very slow and time consuming."
"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."
"Licensing is an area that needs improvement."
"A lot of their new technologies are not very good."
"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
 

Pricing and Cost Advice

Information not available
"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."
"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."
"As an MSP partner, I believe that the prices are fair."
"The solution is expensive."
"Pricing is most likely comparable."
"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
17%
Government
8%
Non Profit
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Altaro VM Backup for MSPs?
Granular restoration is extremely useful in Altaro VM Backup for MSPs since it is something that we make use of the most in our company.
What is your experience regarding pricing and costs for Altaro VM Backup for MSPs?
To be honest, I don't get to see the bill for Altaro VM Backup for MSPs.
What needs improvement with Altaro VM Backup for MSPs?
Improvements are needed in the solution since it might get difficult if you just drop a technical person who doesn't necessarily have a lot of experience with Altaro VM Backup for MSPs. A technical...
Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about Arcserve UDP?
The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...
What is your experience regarding pricing and costs for Arcserve UDP?
The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.
 

Also Known As

No data available
StorageCraft ShadowProtect, StorageCraft Backup Analyzer
 

Overview

 

Sample Customers

Alpha & Omega Computer Consultants, Chorus
ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Find out what your peers are saying about N-able, Vembu Technologies, MSP360 and others in MSP Backup. Updated: October 2024.
814,763 professionals have used our research since 2012.