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Arcserve UDP Reviews

Vendor: Arcserve
3.8 out of 5
1,958 followers
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What is Arcserve UDP?

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.
Get the Arcserve UDP Buyer's Guide and find out what your peers are saying about Arcserve UDP, Veeam Data Platform, Commvault Cloud and more!
Arcserve UDP is the #10 ranked solution in top Disaster Recovery Software and #19 ranked solution in best Backup and Recovery Software. PeerSpot users give Arcserve UDP an average rating of 7.6 out of 10. Arcserve UDP is most commonly compared to Veeam Data Platform: Arcserve UDP vs Veeam Data Platform. Arcserve UDP is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Buyer's Guide
Arcserve UDP
March 2025
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Arcserve UDP mindshare

Product category:
Backup and Recovery
As of March 2025, the mindshare of Arcserve UDP in the Backup and Recovery category stands at 1.2%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Backup and Recovery

PeerAnalyst reports based on Arcserve UDP reviews

TypeTitleDate
CategoryBackup and RecoveryMar 26, 2025Download
ProductReviews, tips, and advice from real usersMar 26, 2025Download
ComparisonArcserve UDP vs Veeam Data PlatformMar 26, 2025Download
ComparisonArcserve UDP vs ZertoMar 26, 2025Download
ComparisonArcserve UDP vs Commvault CloudMar 26, 2025Download
Suggested products
TitleRatingMindshareRecommending
Veeam Data Platform4.316.8%94%423 interviewsAdd to research
Commvault Cloud4.37.3%95%109 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

The most valuable features of Arcserve UDP, according to the reviews, are backup, recovery, and cloud computing capabilities. Users appreciate the ease of configuration and use, as well as the clear and detailed logs that help identify and resolve issues. 

The product also offers quick restoration and works efficiently. Other praised features include global deduplication, virtual standby, and live replication. Additionally, users find the solution user-friendly, with the ability to perform large-scale archive/backup and switch between different hardware platforms.

  • "The most valuable feature of Arcserve UDP is its decompression capability."
  • "The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."
  • "The product's deployment process was straightforward."

Room for Improvement

Arcserve UDP has several areas that could benefit from improvement. Firstly, the process of verifying and consolidating images for backups is time-consuming and slower compared to other backup solutions. Secondly, the troubleshooting aspect needs enhancement as it currently requires physically plugging into the computer and extracting logs, which can be inconvenient. Additionally, the solution could be made more user-friendly, particularly when it comes to assigning destinations and selecting files and folders to back up. 

There are certain aspects that are unclear, such as the lack of notifications when unintentionally unchecking or checking folders. The security of the solution could also be improved, and providing training for end users would be beneficial. The backup speed, especially for tape and VMware Snapshot, is slow and can be problematic when needing to revert to a snapshot. 

The marketing approach of Arcserve UDP could be enhanced to reach a wider audience. Furthermore, the solution should support older infrastructure and older versions of operating systems. 

The pricing could be more favorable, and integrating with other storage and monitoring features would be advantageous. 

Specific features that would be useful include detailed information on backed-up files, improved restore speed, and the ability to back up Office 365 mailboxes and restore PST files. There have been concerns about the quality of newer technologies and product offerings from Arcserve UDP.

  • "One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."
  • "The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."
  • "The support could be more knowledgeable and faster."

ROI

The ROI from Arcserve UDP is highly beneficial due to the efficient backup speed. This allows IT teams to save time and allocate their efforts towards more important tasks. 

Pricing

Arcserve UDP has a competitive pricing model that is adjustable based on the number of computers subscribing to the solution. While some users find the licensing process cumbersome, there are no hidden costs involved and the pricing is considered affordable. 

  • "It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."
  • "I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
  • "I feel that the product is fairly priced."

Popular Use Cases

Arcserve UDP is primarily used as backup software for clients' on-premises servers. It is also used for image backup and recovery. Additionally, it is utilized for backing up multiple sites in India, providing protection software and backup solutions, and for disaster recovery. 

It serves various industries such as financial companies, schools, universities, banks, finance, and insurance sectors. Arcserve UDP is used as an on-premises infrastructure backup solution, covering servers, storage servers, file servers, and endpoints, as well as the virtualization layer. 

The product offers security to databases and performs regular backups without human intervention. Moreover, it is used for small file restores and as a backup solution for small and medium-sized businesses, backup servers, desktops, and public servers.

Service and Support

The feedback on the customer service and support of Arcserve UDP is mixed. Some customers have had positive experiences, stating that the technical support is excellent, fast, and knowledgeable about the product. They have been able to get resolutions when needed and rate the support a ten out of ten. Others mention that the support provided is satisfactory but could be improved. They mention issues with response times, the need for more promptness, and more detailed documentation. 

Deployment

The initial setup for Arcserve UDP is generally described as straightforward and easy. Users mention that all you need to do is protect the computer online, set up the networking and local admin, authenticate to the backup store, and install the software. 

Some users mention that they used a third party for the implementation, while others deployed it themselves. The ease of implementation is rated highly, with only one person needed for deployment in most cases. However, there are a few reviews that mention the initial setup being complex or requiring fine-tuning. 

Scalability

Arcserve UDP is considered to be scalable by multiple users. Some users mention that they have a limited number of solution users, while others have a larger number of IT specialists using the solution. They also highlight that the scalability is better than that of competitors and that the installation process is quick. 

Stability

Users have mixed opinions about the stability of Arcserve UDP. Some users find it to be a stable and reliable solution, with no bugs, glitches, crashes, or freezes.  However, there are a few users who encountered problems with the solution, such as a destroyed backup when trying to add extra disks, although this issue was not directly connected to Arcserve. 

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Arcserve UDP Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
19%
Non Profit
10%
Financial Services Firm
8%
Government
8%
Manufacturing Company
7%
Healthcare Company
6%
Comms Service Provider
6%
Retailer
4%
Construction Company
4%
Educational Organization
4%
Real Estate/Law Firm
3%
University
3%
Energy/Utilities Company
2%
Hospitality Company
2%
Recreational Facilities/Services Company
2%
Insurance Company
2%
Wholesaler/Distributor
1%
Media Company
1%
Legal Firm
1%
Outsourcing Company
1%
Transportation Company
1%
Pharma/Biotech Company
1%
Aerospace/Defense Firm
1%
Performing Arts
1%
Wellness & Fitness Company
1%
Consumer Goods Company
1%

Compare Arcserve UDP with alternative products

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Learn more about Arcserve UDP

Arcserve UDP was previously known as StorageCraft ShadowProtect, StorageCraft Backup Analyzer.

Arcserve UDP customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

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Product Categories

Product Categories
Backup and Recovery
Disaster Recovery (DR) Software

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Arcserve UDP reviews

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MukundKambli - PeerSpot user
Senior Solutions Architect at Team Computers
Verified user of Arcserve UDP
Nov 8, 2022
Product version discussed: 8.0
Global deduplication, stable, and flexible licensing options

Pros

"Global deduplication is the best feature of this solution."

Cons

"The solution can improve by allowing older versions to support the latest version of the OS."

What is our primary use case?

The solution is used as an on-premises infrastructure backup solution, so we can take the backups of the servers, storage servers, file servers and endpoints, and the virtualization layer.

What is most valuable?

Global deduplication is the best feature of this solution. The solution is also open for the BMR recovery for any point of failure with bare-metal hardware, like any other OEM, we can restore all the data.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (498 words)
Lucas Moura - PeerSpot user
Full Pre-Sales Analyst at a tech services company with 51-200 employees
Verified user of Arcserve UDP
Apr 18, 2024
Offers multi-tenancy feature and interface is very refined, works fine, and is very intuitive but rocky implementation process

Pros

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

Cons

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

What is our primary use case?

I build projects with Arcserve UDP and other security products from the company. I work with firewalls, network security, single sign-on, etcetera.

Mostly my clients – we have the solution internally too, but my position in the company focuses on those clients that use Arcserve. My experience has been a mixed bag. 

What is most valuable?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too. 

Overall, the tool itself is fine – the problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Read full review (1032 words)
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Find out what your peers are saying about Arcserve UDP. Updated March 2025
842,388 professionals have used our research since 2012.
SANJAY HASIJA - PeerSpot user
Founder at FIELDFEET CONSULTING
Verified user of Arcserve UDP
Aug 11, 2023
A highly scalable product that provides reliable online backup and recovery features

Pros

"The solution has no limitations because it does backup for Linux and Windows."

Cons

"The tool doesn't provide cloud integration in India."

What is our primary use case?

Our customers use the solution for online backup, recovery, and replication. We have deployed the solution for around 20 customers.

What is most valuable?

Our customers find the recovery in minutes useful. Arcserve has a functionality where we can execute a recovery in five minutes. Once the primary server crashes, we can start the virtual server in booting time. They also like replication to off-site and booting the server on the DR site.

The customers are happy and have been using the solution for over three to four years. The solution has no limitations because it does backup for Linux and Windows. The customers have not complained to us about any functionality.

*Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator
Read full review (798 words)
TeresitaSabile - PeerSpot user
Head of Operation and IT at Elgrade Inc
Verified user of Arcserve UDP
Sep 16, 2024
Cost savings and efficient decompression but needs better cloud integration

Pros

"The most valuable feature of Arcserve UDP is its decompression capability. "

Cons

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. "

What is our primary use case?

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery.

How has it helped my organization?

Arcserve UDP has helped our organization save considerable amounts of money by reducing the need for additional server storage. The decompression feature allowed us to store more data without requiring a new server. Additionally, the disaster recovery capabilities of the tool enabled us to restore operations quickly during incidents.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (544 words)
PeerSpot user
Executive Engineer at a manufacturing company with 1,001-5,000 employees
Verified user of Arcserve UDP
Mar 19, 2023
Product version discussed: 18.09
Intuitive UI, clearly detailed event logs, and high availability

Pros

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

Cons

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear. "

What is our primary use case?

We are using Arcserve UDP to backing ups nine sites in India. However, we do not directly back up user data.

What is most valuable?

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (639 words)
SJ
Presales Consultant at IAA
Verified user of Arcserve UDP
Jun 7, 2022
Has a virtual standby feature, works out of the box, and is user-friendly

Pros

"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."

Cons

"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."

What is our primary use case?

I use the solution for disaster recovery and continuous availability. For example, if my DC goes down, I can spin up VMs almost instantaneously on my DR site. Plus, I have an Arcserve High Availability or Arcserve Continuous Availability license that helps me to keep a real-time in-sync copy of my SQL database on which my CRM tool runs. So, I can maintain a highly available SQL DB, one on-premises and one in the cloud.

What is most valuable?

Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (529 words)
MohammadFahim - PeerSpot user
Solution Architect at Gigabyte Solutions
Verified user of Arcserve UDP
Jan 8, 2024
A stable solution that can be used for backup recovery and replication with HA and DR

Pros

"Instant recovery is the most valuable feature of Arcserve UDP."

Cons

"The solution's reporting could be improved and should provide customized reports."

What is our primary use case?

We use Arcserve UDP for backup recovery and replication with HA (High Availability) and DR (Disaster Recovery).

What is most valuable?

Instant recovery is the most valuable feature of Arcserve UDP. When one machine is down, the instant recovery feature allows us to start it within a minute. Taking a backup in Arcserve UDP requires a basic, simple configuration.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (358 words)
SI
Software Solutions Architect at SPEData
Verified user of Arcserve UDP
May 26, 2024
The compression feature ensures highly efficient deduplication

What is our primary use case?

Arcserve UDP Point-in-Time is based on capturing historical data. It can recreate data from point A to point B and replicate it. It automates the restoration process, positioning the DLP feature once the card is completed.

What is most valuable?

The compression feature is significant. This ensures highly efficient deduplication.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (465 words)