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Arcserve UDP Reviews

Vendor: Arcserve
3.8 out of 5
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What is Arcserve UDP?

Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.

Get the Arcserve UDP Buyer's Guide and find out what your peers are saying about Arcserve UDP, Veeam Data Platform, Commvault Cloud and more!
Arcserve UDP is the #21 ranked solution in top Disaster Recovery Software and #33 ranked solution in best Backup and Recovery Software. PeerSpot users give Arcserve UDP an average rating of 7.6 out of 10. Arcserve UDP is most commonly compared to Veeam Data Platform: Arcserve UDP vs Veeam Data Platform. Arcserve UDP is popular among the small business segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Arcserve UDP
April 2026
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Arcserve UDP mindshare

Product category:
Backup and Recovery
As of April 2026, the mindshare of Arcserve UDP in the Backup and Recovery category stands at 1.2%, down from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Arcserve UDP1.2%
Veeam Data Platform6.1%
Rubrik3.6%
Other89.1%
Backup and Recovery

PeerResearch reports based on Arcserve UDP reviews

TypeTitleDate
CategoryBackup and RecoveryApr 27, 2026Download
ProductReviews, tips, and advice from real usersApr 27, 2026Download
ComparisonArcserve UDP vs Veeam Data PlatformApr 27, 2026Download
ComparisonArcserve UDP vs HPE Zerto SoftwareApr 27, 2026Download
ComparisonArcserve UDP vs RubrikApr 27, 2026Download
Suggested products
TitleRatingMindshareRecommending
Veeam Data Platform4.36.1%94%432 interviewsAdd to research
Commvault Cloud4.33.6%95%112 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Arcserve UDP users value features like deduplication, agentless backup for virtual platforms, and seamless integration with Windows and Linux. Its intuitive interface and ease of use are highlighted. Data protection, global deduplication, fast data restoration, and virtual standby functionalities are praised. Users appreciate its capability for cross-platform recovery, high availability, and space-saving compression. Organizations have benefited from its replication to the cloud, user-friendly design, and comprehensive data protection capabilities.
  • "It works out of the box, and it saves my life a lot."
  • "Arcserve UDP provides security to our database and also it takes backup regularly, without human intervention."
  • "This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth)."

Room for Improvement

Arcserve UDP requires enhancements in integration with platforms like NetApp, EMC, and Azure, alongside better support for Linux appliances. Users seek improved speed, especially for backups and restores, alongside more intuitive interfaces. Enhancements in cloud integration, replication features, and customer support are necessary. Licensing complexities and performance reliability need addressing, while integration with tape and deduplication capabilities presents challenges. Price adjustments and better marketing outreach could further improve user satisfaction.
  • "We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support."
  • "I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically."
  • "I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

ROI

Arcserve UDP delivered a substantial return due to its rapid backup capabilities, which enabled IT staff to concentrate on other responsibilities. It provided excellent deduplication features, leading to considerable storage gains, and significant cost savings were achieved, negating the necessity for extra servers. Users reported avoiding additional expenses, with Arcserve UDP offering a cost reduction of around 20% compared to alternatives. Their overall experience with Arcserve UDP was highly favorable.

Pricing

Arcserve UDP pricing is considered moderate to high, with variations based on license duration and features. Users report competitive rates compared to other solutions like Veeam or Commvault, noting a balance between cost and functionality. Licenses can be annual or perpetual, with some opting for three-year contracts. While some find it expensive, others highlight its cost-effectiveness against competitors. Setup costs align with industry standards, and pricing flexibility offers various contract options.
  • "It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."
  • "I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
  • "I feel that the product is fairly priced."

Popular Use Cases

Arcserve UDP is primarily utilized for backup and restoration across various environments, including VMware, physical machines, and hybrid-cloud systems. Users leverage it for server backups, disaster recovery, and replication, with coverage of on-premises and cloud storage, such as Microsoft Azure. Its capabilities extend to protecting databases, offering high availability, and ensuring continuous operations. Arcserve UDP is chosen by those needing robust data protection, efficient storage management, and comprehensive backup across different sectors like finance, education, and enterprises.

Service and Support

Arcserve UDP's customer service and support receive mixed feedback. Some rate it highly, emphasizing knowledgeable staff and prompt assistance. However, others face slow response times, inadequate problem-solving, and challenges connecting with the right support personnel. Users appreciate local distributors and vendor support but encounter difficulties with language barriers and lack of resources. Technical expertise among support personnel varies, impacting satisfaction levels. Some prefer handling issues internally, while others express frustration over unresolved problems.

Deployment

Arcserve UDP's initial setup is frequently described as straightforward and simple. Users report that the deployment typically takes between three hours to a day, requiring minimal personnel. Some note that earlier versions were more complex, but newer versions have improved. A few mention needing technical knowledge, while others highlight occasional installation issues on Windows machines. The setup is generally deemed easy, but some organizations find the interface could be more user-friendly.

Scalability

Some users reported positive scalability experiences with Arcserve UDP, highlighting its ability to handle various server counts and cloud integrations. Others noted limitations, particularly for larger enterprises, citing dependencies on infrastructure and licensing. Usage generally favored small to medium-sized businesses, and ratings varied, with some users mentioning no significant issues, while others suggested potential areas for improvement.

Stability

Users report Arcserve UDP as stable, consistently performing well without issues or crashes. Many highlight improved reliability over past versions, noting rapid data restoration and increased user capacity. Although some mention minor reliability concerns linked to specific environments or configurations, these are not widespread. Arcserve UDP generally receives high stability ratings, reflecting user confidence. Occasional compatibility challenges or documentation shortcomings are acknowledged, but Arcserve UDP remains a dependable choice for many.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Arcserve UDP Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise8
By reviewers
By visitors reading reviews
Company SizeCount
Small Business149
Midsize Enterprise77
Large Enterprise126
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
10%
Marketing Services Firm
8%
Construction Company
7%
Comms Service Provider
7%
Financial Services Firm
7%
Healthcare Company
6%
Government
5%
Retailer
4%
Outsourcing Company
4%
Transportation Company
3%
Legal Firm
3%
Performing Arts
3%
Recreational Facilities/Services Company
2%
Religious Institution
2%
Insurance Company
2%
Educational Organization
2%
Media Company
2%
University
1%
Non Profit
1%
Leisure / Travel Company
1%
Energy/Utilities Company
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Real Estate/Law Firm
1%
Wholesaler/Distributor
1%
Aerospace/Defense Firm
1%
Renewables & Environment Company
1%

Compare Arcserve UDP with alternative products

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Learn more about Arcserve UDP

Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.

What are the key features of Arcserve UDP?
  • Global Deduplication: Reduces storage requirements by eliminating duplicate data.
  • Instant Recovery: Provides immediate data access post-outage.
  • Virtual Standby: Enables rapid failover to minimize downtime.
  • Cross-Platform Support: Supports multiple OS for flexible deployment.
  • Cloud Integration: Seamlessly integrates with cloud services for expanded storage.
  • Compression & Replication: Enhances storage capabilities and data redundancy.
What benefits can users expect from Arcserve UDP?
  • Ease of Configuration: Simplifies setup and management, saving time.
  • Business Continuity: Ensures operational uptime through rapid recovery.
  • Cost Efficiency: Streamlines backup processes to reduce costs.
  • Data Protection: Offers robust features for comprehensive data safeguarding.
  • Virtualization Support: Optimizes backup strategies for virtual environments.
  • Flexibility: Adapts to diverse IT infrastructures and backup scenarios.

Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.

Arcserve UDP was previously known as StorageCraft ShadowProtect, StorageCraft Backup Analyzer.

Arcserve UDP customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

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Product Categories

Product Categories
Backup and Recovery
Disaster Recovery (DR) Software

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Arcserve UDP Reviews Summary
Author infoRatingReview Summary
Software Solutions Architect at SPEData4.5I've used Arcserve UDP for 4–5 years in hybrid environments, mainly for backup in retail and finance. Its data deduplication, OS integration, and reliability are valuable, though support in Brazil is limited and pricing is a concern.
Head of Operation and IT at Elgrade Inc3.5We use Arcserve UDP mainly for its decompression feature, which cuts storage costs. While effective for backup and disaster recovery, it struggles with cloud server integration, requiring additional subscriptions. Arcserve UDP offers better pricing and support compared to Veeam.
Full Pre-Sales Analyst at a tech services company with 51-200 employees3.0I find Arcserve UDP's interface refined and scalable, but reliability is a major issue. Promised features often underperform, especially compared to Veeam. We face implementation and compatibility challenges, leading us to consider migrating to more dependable solutions.
Founder at FIELDFEET CONSULTING4.0Our customers use Arcserve UDP for online backup, recovery, and replication, appreciating its quick recovery feature and off-site replication. While it supports Linux and Windows, we seek cloud integration in India. We prefer Arcserve over Veeam due to fewer support issues.
Software Solutions Architect at SPEData4.5I find Arcserve UDP valuable for its effective data replication and deduplication through compression. While it's less advanced than Veeam's solution, it suits SMBs lacking storage environments. The point-in-time restoration feature simplifies data recovery between two points.
IT Specialist at Futuresoft Solutions Pvt. Ltd.4.0We use Arcserve UDP for backup recovery and replication, appreciating its instant recovery feature that allows rapid system restoration. However, the reporting could be improved with better customization options to create and select specific report parameters.
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC3.5We use Arcserve UDP as backup software for our clients' on-premises servers due to its valuable features like backup, recovery, cloud computing, and ease of configuration. However, it needs improvements in image processing speed and troubleshooting procedures.
Lead Solutions Architect at Team Computers5.0I use this on-premises backup for servers; its global deduplication is excellent. It's stable, scalable, easy to set up, and I highly recommend it (10/10), despite limited older OS support.