Arcserve UDP Reviews

We use Arcserve UDP for backup recovery and replication with HA (High Availability) and DR (Disaster Recovery).

Instant recovery is the most valuable feature of Arcserve UDP. When one machine is down, the instant recovery feature allows us to start it within a minute. Taking a backup in Arcserve UDP requires a basic, simple configuration.

The solution's reporting could be improved and should provide customized reports. There are some steps to set some parameters on the console. For example, when creating a weekly report, we need to select, customize, and put the parameter over there. Arcserve UDP should have the option to create and select bullet points to generate a report.

I have been using Arcserve UDP for 15 years.

I rate Arcserve UDP a nine out of ten for stability.

We have deployed the solution for more than 20 clients.

I rate Arcserve UDP a nine out of ten for scalability.

We are satisfied with the solution’s technical support.

Positive

The solution’s initial setup is easy.

I rate Arcserve UDP a nine out of ten for the ease of its initial setup.

We can deploy Arcserve UDP on the backup server within an hour. Apart from that, the solution takes days to be deployed on a system-oriented platform environment.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten.

Overall, I rate Arcserve UDP an eight out of ten.

Arcserve UDP Point-in-Time is based on capturing historical data. It can recreate data from point A to point B and replicate it. It automates the restoration process, positioning the DLP feature once the card is completed.

The compression feature is significant. This ensures highly efficient deduplication.

Arcserve UDP is the first step to making data and applications available when clients don't have an extra storage environment for the year. Veeam has a more automated solution with orchestration for restoring information and uploading. Veeam's solution is more sophisticated than Arcserve's, but Arcserve offers a solution better suited for SMBs.

I have been using Arcserve UDP for eight years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is good.

I rate the solution’s scalability a nine out of ten.

The initial setup is easy but requires little training. 

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

The price is similar for this SMB business but offers various contract options. So, the client can choose the best way to make a contract, whether it's a cloud solution or an on-premises solution based on workloads or processors.

Data verification is based on two storage systems with the feature to replicate. However, this feature is specific to this kind of solution and architecture; each site requires equivalent data storage, including a prespill site and a verification site. Arcserve UDP is hardware agnostic, making it versatile and suitable for countries like Brazil, where cost-effectiveness is crucial. Additionally, software implementation has no costs, making it a highly interesting solution.

You should have some people with expertise in networking or related factors in virtual machines, ERC, and others certified as Azure professionals.

Two or three engineers are required for the solution's maintenance.

Backup and its necessity vary depending on the importance of clients' data. We cater to a diverse range of clients, including supermarkets, hospitals, and insurance companies, so the significance of the solution varies accordingly. We aim to ensure that the company never has to resort to using the solution in the event of a disaster. 

The solution is resilient, comfortable, and guarantees a good experience over a long period of time.

Overall, I rate the solution a nine out of ten.

We use the solution as backup software for our clients' on-premises servers.

The solution's most valuable features are backup, recovery, and cloud computing. We can extract the recovery details and then boot up the server. Another best feature is the ease of configuration.

Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.

I have been using the solution for three years.

It could be a more stable solution in terms of cloud usage. As for a cloud server, the controller of the physical server needs to be present for the backup running.

It is a scalable solution. We have at most ten solution users at the moment.

The technical support team needs to be faster in their responses. I have raised tickets four to five times about the upgrades, the user panel, and unknown backup issues. They take a lot of time to resolve the query. It's very time-consuming.

The initial setup is straightforward. All you need to do is protect the computer online and then the whole server, which you will save as the backup store after setting up the networking and the local admin, where ShadowProtect will use it virtually. After that, authenticate to the backup store, then install it.

In comparison to other vendors, it is a low-cost solution. The licensing cost is easily adjustable based on the number of computers subscribing to the solution.

I recommend the solution to others. If you want an entry-level backup for your on-premises servers, it is a suitable solution. I rate it a seven out of ten.

I am in this case studying and taking courses, lessons, and laboratories with ArcSoft since I am on a learning path to be able to handle pre-sales with ArcSoft.

ArcSoft can be used in different scenarios. For example, there exists a specific certification for financial companies. It's possible to apply two ArcSoft solutions with replication with different sites and of course to configure it for disaster recovery, too.

Overall, it's a good product.

The licensing is very good. We're happy it has cloud capabilities. 

It offers a different use method. You can use it on the cloud or buy an ArcSoft appliance. 

The duplication is useful. ArcSoft achieves better duplication levels than Veeam, for example. The performance is much better.

The management is very easy as it has a very good interface. It's simple to configure.

The pricing is fair and reasonable. 

It's simple to set up.

It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.

I've used this solution for one to two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.

Positive

In the past, I have used Veeam. I find this solution to be better.

The initial setup is very easy. I'd rate the ease of implementation nine out of ten. You only need one person to deploy the solution. If you need to work on allocating data center appliances, two or three people might be needed. Technical knowledge of the solution and some knowledge of the data center equipment is necessary.

The pricing is competitive. I'd rate the affordability of the product nine out of ten.

We are partners. 

Currently, I am in training mode in relation to this product.

So far, I like the solution. It's very good and has string capacity for data and information.

I'd rate it eight out of ten. 

We have a customer who is into manufacturing. They have multiple plants and a central server for backup. It’s a hybrid environment. It is a traditional enterprise backup software.

We have upgraded our customer’s product to the latest version. Our customers have been using it for the last six to seven years. Our customers are happy with the product’s functionality.

The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.

I have been using the solution for 30 years.

The solution’s stability is good. I rate it an eight and a half or nine out of ten.

We had no issues with the tool’s scalability. I rate it an eight and a half or nine out of ten. I recommend the solution for enterprises.

The technical support takes time to respond. I believe it is because the team has less resources. However, the solution they provide is comprehensive. I rate the technical support around seven to eight out of ten.

Neutral

Both Acronis and Arcserve UDP are good solutions. We sell Acronis to people who need applications on the cloud. For Arcserve UDP, we target hybrid and on-premise users. We don't have much experience with Acronis.

The setup is not complex, but it could be better. Many organizations provide intuitive interfaces that are more friendlier. Some companies are on the cloud, but larger companies still have their servers on-premise. For newer applications, organizations move to the cloud.

I rate the product’s pricing a six out of ten. The solution is not very expensive, but it is not cheap. Commvault and Veritas are more expensive. Arcserve UDP is moderately priced.

Overall, I rate the tool an eight out of ten.

Arcserve UDP provides security to our database and also it takes backup regularly, without human intervention. It's a replication and backup software.

The most valuable feature of Arcserve UDP is live replication.

I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.

I have been using Arcserve UDP for approximately two years.

The stability of Arcserve UDP could improve.

Arcserve UDP is not a scalable solution.

I have not used technical support.

We were using a different solution previously but after we did some market research we switched.

The initial setup of Arcserve UDP was simple. The process took approximately three hours.

I rate the setup of Arcserve UDP a four out of five.

We did the implementation of the solution. However, you have to be aware of your systems and have some knowledge.

There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution.

I rate the price of Arcserve UDP a two out of five.

Arcserve UDP has served its use case 100 percent for us.

I rate Arcserve UDP an eight out of ten.

Most of the use cases associated with Arcserve UDP are related to virtual machine backup, for which we use it sometimes, though it is not the fastest one. Arcserve UDP is mostly used as a backup in SAP HANA. Even now, since Arcserve can't trigger the backup from the console, we decided to replace it with Commvault in our company. Still, in our company, we use Arcserve UDP for a few customers for virtual machine backup, as it works perfectly fine with no issues.

The best feature of the product is its simple environment, making it simple for users to take care of the configuration part. In our company, though we have found a few issues with Arcserve UDP, most of them crop up from the lack of features provided in the solution.

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.

Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

I have been using Arcserve UDP since 2015. My company has a partnership with Arcserve.

It is a very stable solution.

It is a scalable solution.

I can say that more than fifty of my company's customers in Sri Lanka use Arcserve UDP.

Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's technical support operated from India, there were some issues in connection with the support provided for Arcserve UDP 6.5, which I believe stemmed from the lack of product knowledge. Nowadays, I feel that Arcserve has fixed the issues related to the operations of its technical support team.

The initial setup of the solution is very easy since it is easy to configure, making everything fine.

The solution is deployed on an on-premises model.

The pricing of the product can be considered to be reasonable enough for the Asian region.

My company chose Arcserve UDP or other products in the market since it is simple to use.

Arcserve UDP can be used in a simple environment in most cases. I have a technical background, but I can say that Arcserve doesn't have any proper videos for its new users. If you want to install Veeam, there are plenty of videos related to how to install Veeam. If I want to add a data store or some ESXi in Arcserve, I can't find any videos to help me with the same on YouTube. In general, there are no online materials for learning about the product, which might not be helpful for the implementation engineers, but in our company, we need some straightforward online video materials about the product to help us with our pre-sales.

I rate the overall product a seven out of ten.

I like the tool's speed. 

We have to use a Microsoft hypervisor for installation which is expensive. 

I have been working with the product for one year. 

Arcserve UDP is stable. 

Arcserve UDP's support is good and attends cases within two hours. They are the best. 

Positive

We can deploy the solution in a VMware environment within two to three days. However, a Microsoft hypervisor environment's deployment takes 15 days to complete. You need two resources to complete the process. 

I rate the product a ten out of ten.