Arcserve UDP Reviews

We are using Arcserve UDP to backing ups nine sites in India. However, we do not directly back up user data.

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging.

The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear. 

When we access the source panel, we can view the scheduling and destination panels. To select source files or folders, we use the source panel. However, if we unintentionally uncheck a folder, we won't receive a notification. Similarly, if we mistakenly check a folder, we won't be notified, leaving room for errors. The green tick box must be checked to proceed.

There is room to improve the security of the solution and it would be helpful to provide training for the end users. Other vendors provide training to the end user which is helpful.

I have been using Arcserve UDP for approximately two months and my team has used it for more than five years.

We did not have any critical issues with the stability of the solution.

I rate the stability of Arcserve UDP an eight out of ten.

We have approximately 500 to 2,000 IT specialists users using this solution.

The scalability could improve. Hyperscaling is not good or easy to do.

I rate the scalability of Arcserve UDP a seven out of ten.

Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided is satisfactory, but there's still room for improvement. The support team could be more prompt, and the documentation provided could be more detailed.

I rate the support from Arcserve UDP a seven out of ten.

Neutral

We are using Veeam Backup at the same time as Arcserve UDP and Veeam Backup is more specialized in VMware and cloud backups.

Arcserve UDP is deployed on Windows machines, and during installation, it may crash, causing an impact on the servers. These factors may also contribute to an increase in installation time. The overall implementation was easier than other solutions.

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

We are moving to Commvault in the near future because we have a lot of VMware environments. Additionally, we will be using Linux instead of Microsoft Windows because it has fewer crashes and is more secure.

One administrator can handle the maintenance of the solution.

I would recommend the on-premise version of the solution.

I rate Arcserve UDP an eight out of ten.

I am in this case studying and taking courses, lessons, and laboratories with ArcSoft since I am on a learning path to be able to handle pre-sales with ArcSoft.

ArcSoft can be used in different scenarios. For example, there exists a specific certification for financial companies. It's possible to apply two ArcSoft solutions with replication with different sites and of course to configure it for disaster recovery, too.

Overall, it's a good product.

The licensing is very good. We're happy it has cloud capabilities. 

It offers a different use method. You can use it on the cloud or buy an ArcSoft appliance. 

The duplication is useful. ArcSoft achieves better duplication levels than Veeam, for example. The performance is much better.

The management is very easy as it has a very good interface. It's simple to configure.

The pricing is fair and reasonable. 

It's simple to set up.

It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.

I've used this solution for one to two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.

Positive

In the past, I have used Veeam. I find this solution to be better.

The initial setup is very easy. I'd rate the ease of implementation nine out of ten. You only need one person to deploy the solution. If you need to work on allocating data center appliances, two or three people might be needed. Technical knowledge of the solution and some knowledge of the data center equipment is necessary.

The pricing is competitive. I'd rate the affordability of the product nine out of ten.

We are partners. 

Currently, I am in training mode in relation to this product.

So far, I like the solution. It's very good and has string capacity for data and information.

I'd rate it eight out of ten. 

My company deals with the product's use case, which is attached to one of our customers to whom I presented Arcserve UDP since they were using more than three backup solutions at the same time. A big challenge with a lot of data was the reason for the need to have some kind of deduplication, which is available within Arcserve UDP. With the use of the functionality provided by the product, my company resolved our customers' issues.

The problem with Arcserve UDP stems from some green lights in the backups. The problem was the green light in the backup part, and when you tried to restore some data, the green light was showing up, but the restoration couldn't be done. With the problems in the green light, which is affiliated with the backup part of the solution, users can't be sure if they can take care of the restoration part, making it one of the areas where improvements are required.

I want the security features and the stability of the product to be improved.

The support could be more knowledgeable and faster.

I have been using Arcserve UDP for a year and a half. I sell the solution.

The green light of the product was always green, meaning it was looking good and stable, but some data wasn't available when you wanted to restore it. According to me, it is not a stable product.

You can scale up the solution as much as you want. There is no problem with the scalability part of the product.

The technical support of the product wasn't good because they blocked our customers' time.

I rate the technical support a four out of ten.

Neutral

The product could be deployed in a day with the help of our company's technicians and our customers' resources.

The product's deployment process was straightforward.

The solution is deployed on an on-premises model.

The installation part was quite good and straightforward, so it could be done in a day. The technicians involved in the installation of the product noticed the problem with the green lights in the tool, after which Arcserve's technician used to make our company's technicians sit and ask them to test this and that day in and day out, which wasn't a good process since it blocked the customer's time.

The biggest return on investment from the use of the product stems from the fact that it provides good deduplication functionalities for storage.

The product is available at a favorable price point. The problem is only with the security part of the tool, so a user needs to trust the solution to be able to restore the data. Some of our customers have seen that due to some issues in the area of security, there were some problems in the restoration part.

Users can either make monthly or yearly payments towards the licensing charges of the solution. My company sold it to customers who used to make upfront payments on a yearly basis towards the licensing costs of the product.

I rate the product price a five on a scale of one to ten, where one is low price and ten is high price.

The only additional cost involved is in the area revolving around the technicians needed to be at present for the customers since they are blocked by the technicians from Arcserve's support team.

The solution supports the disaster recovery strategy whenever you need it, so it is a functionality in the product that seems to be working properly and allows you to check your data.

The most beneficial feature of the product for data protection stems from the tool's deduplication functionality. For my company's customers, the product was able to support a broad kind of environment.

The deduplication functionality of the product impacts the storage requirements in a good way. You didn't have to use much physical storage space since the tool has the ability to compress the data.

I wouldn't exactly recommend the product to those who plan to use it since it is not stable and workable when you need to do restoration.

I rate the scalability and performance of the product in an IT environment as a six out of ten.

I rate the overall product a three out of ten.

I like the tool's speed. 

We have to use a Microsoft hypervisor for installation which is expensive. 

I have been working with the product for one year. 

Arcserve UDP is stable. 

Arcserve UDP's support is good and attends cases within two hours. They are the best. 

Positive

We can deploy the solution in a VMware environment within two to three days. However, a Microsoft hypervisor environment's deployment takes 15 days to complete. You need two resources to complete the process. 

I rate the product a ten out of ten. 

We use the solution as backup software for our clients' on-premises servers.

The solution's most valuable features are backup, recovery, and cloud computing. We can extract the recovery details and then boot up the server. Another best feature is the ease of configuration.

Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.

I have been using the solution for three years.

It could be a more stable solution in terms of cloud usage. As for a cloud server, the controller of the physical server needs to be present for the backup running.

It is a scalable solution. We have at most ten solution users at the moment.

The technical support team needs to be faster in their responses. I have raised tickets four to five times about the upgrades, the user panel, and unknown backup issues. They take a lot of time to resolve the query. It's very time-consuming.

The initial setup is straightforward. All you need to do is protect the computer online and then the whole server, which you will save as the backup store after setting up the networking and the local admin, where ShadowProtect will use it virtually. After that, authenticate to the backup store, then install it.

In comparison to other vendors, it is a low-cost solution. The licensing cost is easily adjustable based on the number of computers subscribing to the solution.

I recommend the solution to others. If you want an entry-level backup for your on-premises servers, it is a suitable solution. I rate it a seven out of ten.

Most of the use cases associated with Arcserve UDP are related to virtual machine backup, for which we use it sometimes, though it is not the fastest one. Arcserve UDP is mostly used as a backup in SAP HANA. Even now, since Arcserve can't trigger the backup from the console, we decided to replace it with Commvault in our company. Still, in our company, we use Arcserve UDP for a few customers for virtual machine backup, as it works perfectly fine with no issues.

The best feature of the product is its simple environment, making it simple for users to take care of the configuration part. In our company, though we have found a few issues with Arcserve UDP, most of them crop up from the lack of features provided in the solution.

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.

Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

I have been using Arcserve UDP since 2015. My company has a partnership with Arcserve.

It is a very stable solution.

It is a scalable solution.

I can say that more than fifty of my company's customers in Sri Lanka use Arcserve UDP.

Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's technical support operated from India, there were some issues in connection with the support provided for Arcserve UDP 6.5, which I believe stemmed from the lack of product knowledge. Nowadays, I feel that Arcserve has fixed the issues related to the operations of its technical support team.

The initial setup of the solution is very easy since it is easy to configure, making everything fine.

The solution is deployed on an on-premises model.

The pricing of the product can be considered to be reasonable enough for the Asian region.

My company chose Arcserve UDP or other products in the market since it is simple to use.

Arcserve UDP can be used in a simple environment in most cases. I have a technical background, but I can say that Arcserve doesn't have any proper videos for its new users. If you want to install Veeam, there are plenty of videos related to how to install Veeam. If I want to add a data store or some ESXi in Arcserve, I can't find any videos to help me with the same on YouTube. In general, there are no online materials for learning about the product, which might not be helpful for the implementation engineers, but in our company, we need some straightforward online video materials about the product to help us with our pre-sales.

I rate the overall product a seven out of ten.

We have a customer who is into manufacturing. They have multiple plants and a central server for backup. It’s a hybrid environment. It is a traditional enterprise backup software.

We have upgraded our customer’s product to the latest version. Our customers have been using it for the last six to seven years. Our customers are happy with the product’s functionality.

The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.

I have been using the solution for 30 years.

The solution’s stability is good. I rate it an eight and a half or nine out of ten.

We had no issues with the tool’s scalability. I rate it an eight and a half or nine out of ten. I recommend the solution for enterprises.

The technical support takes time to respond. I believe it is because the team has less resources. However, the solution they provide is comprehensive. I rate the technical support around seven to eight out of ten.

Neutral

Both Acronis and Arcserve UDP are good solutions. We sell Acronis to people who need applications on the cloud. For Arcserve UDP, we target hybrid and on-premise users. We don't have much experience with Acronis.

The setup is not complex, but it could be better. Many organizations provide intuitive interfaces that are more friendlier. Some companies are on the cloud, but larger companies still have their servers on-premise. For newer applications, organizations move to the cloud.

I rate the product’s pricing a six out of ten. The solution is not very expensive, but it is not cheap. Commvault and Veritas are more expensive. Arcserve UDP is moderately priced.

Overall, I rate the tool an eight out of ten.

I use the solution for disaster recovery and continuous availability. For example, if my DC goes down, I can spin up VMs almost instantaneously on my DR site. Plus, I have an Arcserve High Availability or Arcserve Continuous Availability license that helps me to keep a real-time in-sync copy of my SQL database on which my CRM tool runs. So, I can maintain a highly available SQL DB, one on-premises and one in the cloud.

Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained.

We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release.

I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.

I've been using it for almost eight years now.

The primary copy is on the on-premises storage, and the secondary copy is on AWS.

Arcserve UDP is pretty much stable, and as a result, it's a good go-to solution. I've been using it for the last eight years.

The solution is scalable. If you have good infrastructure underneath the software, then, it's a very scalable solution. It's scalable in the sense that it can protect from 100 VMs to 1,000 VMs.

Also, the backups that I need to be retained for six years or seven years for compliance scale out very well on the cloud. So, I'm really happy with that.

I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and solutions in a timely manner.

Positive

Arcserve is a very easy solution to deploy because the infrastructure and UI are very user-friendly. It's very easy to deploy. If I remember correctly, I deployed the apps or solution across my new virtualized infrastructure in less than 30 minutes. It worked out of the box.

It works out of the box, and it saves my life a lot. When a server goes down, Arcserve has always restored those critical servers, so I would rate it at nine on a scale from one to ten.