Arcserve UDP Reviews

It is easy to use and is an all-around solution for the backup of the Windows/Linux/Hyper-V/VMware environments.

It has a very simple installation and a straightforward setup.

Replication, deduplication and the cloud integration are the most valuable features.

We now have a backup which is replicated to a remote site with instant recovery.

Arcserve needs to add the Linux appliance for the setup, which should be available as the software appliance with an automated install on Bare Metal, as it is available for the OVA on VMware or Microsoft Hyper-V that supports KVM.

What I would like to see available in Arcserve is:

Virtual appliance for VMware, Hyper-V and KVM.

A software appliance that is ISO so you start installation on an approved server (from HPE, DELL, Cisco whatever as long as it is Tier 1 vendor available in every country today) and you create appliances without much thinking regarding how to lay down configuration.

The reason for this is that the support network for Arcserve appliances is not available in most of the countries outside USA or EU to replace broken units in less than 15 days.

So you stay without backup for a minimum of 15 days. With the software appliance, you avoid virtualization overhead and you create appliance according to best practice from Arcserve. This is something we do with Sophos UTM often.

Finally, I would like to see better integration with HCI (Nutanix, Scale Computing, and SimpliVity).

I have used this solution for three years.

There was no stability issue.

There were no scalability issues either.

Technical support is great.

Previously, we were using HPE Data Protector, however, it was a too complicated and outdated interface, so we moved over to this solution.

It has a very simple and straightforward setup.

You should take a look at Arcserve UDP and compare it to some other solutions.

We looked at Veeam, Unitrends, NAKIVO and Simpana Commvault.

It is a very good product for most of the organizations.

Data store deduplication, which saves space on storage and time to backup.

Compliance on information security and reliability.

Use of RAM memory. I see no way to improve this without a SSD disk. I could not explain this more technically on a development level. The high use of RAM memory is a headache for those who wants to implement the system WITH all the resources in use. The RAM is used to cache data and make the deduplication process possible.

Three years.

No.

No.

Low. They are available in a few languages and the ones supporting me had a low level of knowledge.

Symantec Backup Exec 12-14. Ease use, backup speed, and restore.

No, very simple.

Simple licensing and are on average market prices.

Symantec Backup Exec.

Mind the prerequisites planning. The deployment thinking is three years in the future.

It has improved our disaster management. If necessary, we can restore all our databases and applications. No matter what happens, we have backup.

Arcserve is user-friendly and allows us to back up all the servers and centrally manage them.

• We cannot restore each user's mailbox. Each user's mailbox should be independently restorable.
• This solution is very slow. If you select all of the servers, it runs for a long time. Even a full night is not enough to perform a backup. It needs to be faster.
  
• We are using a Linux server and a Windows Server, and those servers should be supported, as well as SQL Database, mail databases, and file servers.
• If anything happens to one server we should be able to switch to another server.

It's not very scalable.

The support is not really so good. Sometimes we have had to find solutions on our own.

I would rate Arcserve at five out of 10. It's slow, and we cannot restore each user's mailbox individually.

Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy. 

I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those. 

I am satisfied with the tool's stability and rate it a nine out of ten. 

I rate Arcserve UDP's scalability a seven out of ten. My company has 50-100 users for the product. 

I rate Arcserve UDP's installation an eight out of ten. The tool's deployment is not difficult if documentation is provided. For the inexperienced, the tool's deployment can take around 15-20 minutes to complete. 

I rate the product an eight out of ten. 

We have many servers at our branch head office that are on our premises. A few of those servers and many other user systems are completely being backed up by Arcserve UDP. Approximately 75% of the backups are handled by Arcserve UDP.

There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

I have been using this solution within the last 12 months.

Approximately two years ago in the previous version of the solution, it was not stable. However, in the new releases, it is quite stable and we have increased the user count from 100 to 250.

The solution is scalable, we have 250 users using the solution.

The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very good and helpful to our needs.

The initial setup was not complex and was straightforward.

There is an annual license required for this solution and it is priced well.

We have evaluated other options.

My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice.

I rate Arcserve UDP an eight out of ten.

The most valuable feature is the duplication.

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue.

We have also had trouble with the tape sorter.

We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.

We have been using Arcserve UDP since 2016.

The price of this product is high and it should be lower.

I would rate this solution a six out of ten.

Cross-platform support: Hyper-V can be restored in VMware and vice-versa. True online High Availability of Physical and Virtual Machine; full system.

It can protect DC and DR both, and it is very helpful for DC-DR replication.

All Windows, virtualization and Linux VM systems.

Five years.

No.

No.

The best.

Yes, HP Data Protector and Symantec, Double-Take, and all the software's functions which can be done by one Arcserve UDP.

Yes, straightforward.

It's simple and okay.

Veeam.

Just use Arcserve UDP for Backup, Replication, and a High Availability solution. It is one software and one console for all kinds of data protection.