Arcserve UDP Reviews, Competitors and Pricing

IT Specialist at a tech services company with 51-200 employees

Aug 14, 2017

Easy To Use, Good Stability, And Disk Space Gain With Greater Data Protection

What is most valuable?

Deduplication, virtual standby and replication. Easy to use, good stability, and disk space gain with greater data protection and we were able to replicate the environment to another place or other platform at no additional cost.

How has it helped my organization?

Disk space savings with a higher number of protected data and better performance due to the absence of agents in the virtual servers.

What needs improvement?

Replication cloud.

For how long have I used the solution?

Two years.

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What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and support?

Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.

Which solution did I use previously and why did I switch?

We always use Arcserve.

How was the initial setup?

Simple.

What's my experience with pricing, setup cost, and licensing?

Good prices for the features that they offer.

Which other solutions did I evaluate?

We always use Arcserve.

What other advice do I have?

Evaluate the functions that the product has available without additional pricing.

Disclosure: My company has a business relationship with this vendor other than being a customer:

it_user720501

Cyber Security Architect and Founder at a non-tech company

Aug 20, 2017

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Enables High Availability Although It's Expensive

What is most valuable?

High availability.

How has it helped my organization?

I proposed and set up DR and HA solutions for customers who are high profile and in need of business critical functionalities. Implementing these solutions raised the company profile considerably, as the solutions are exactly what organizations need these days.

What needs improvement?

The product requires too many VMs as intermediaries.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

No, the internet provides the stability factor.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Eight out of 10, due to the local support offered by local distributors.

Which solution did I use previously and why did I switch?

Yes, our old solution used tape backups and didn't allow HA for secondary sites, active-passive, etc.

How was the initial setup?

Initial setup is a little complex but there are guides so it is manageable.

What's my experience with pricing, setup cost, and licensing?

Pricing is very expensive and licensing is on an annual basis, but this is the norm for a lot of providers today.

Which other solutions did I evaluate?

Yes, Veeam.

What other advice do I have?

Go with Veeam. Veeam is cheaper and more flexible and uses few VM intermediaries.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Arcserve UDP

December 2024

Free Report: Arcserve UDP Reviews and More

Learn what your peers think about Arcserve UDP. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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824,067 professionals have used our research since 2012.

cto267069

CTO at a tech services company with 11-50 employees

Jul 9, 2015

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It allowed me to build a low-cost DR site that replicates from the backup, but it currently lacks SIFS (NetApp or EMC) support from the UDP console.

What is most valuable?

Support for physical systems
Agentless backup for VMware & Hyper-V
Global deduplication
Remote replication
Virtual standbuy

How has it helped my organization?

With UDP, I built a low-cost DR site that replicates from the backup.

What needs improvement?

For the next release, I'd like to see

SIFS (NetApp or EMC) support from the UDP console.
In the current version we need to integrate with Arcserv backup 16.5 NDMP module
Tighter integration with tape.
Better Integration with RHA.
Multi-Tenancy
Virtual Stand by Seamless Integration form hyper v VHDX source to VMware VMDK

For how long have I used the solution?

I've been using the Arcserve Unified Data Protection (UDP).

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

I used Backup Exec before. I switched because UDP is agentless, which works well for my VMware backup to disk, as well as being easy to sync with the remote site

How was the initial setup?

The setup is straightforward, and in less than three hours, I got the first backup running.

What about the implementation team?

I did it in-house.

What was our ROI?

It took us 12 months to get.

What's my experience with pricing, setup cost, and licensing?

You should go for the three year license.

Disclosure: I am a real user, and this review is based on my own experience and opinions.