Arcserve UDP Reviews

The solution is used for image backup and recovery.

The ease of use is the best feature of the product.

The price point is quite good. 

Troubleshooting is easy. I've never had critical issues and have been able to deal with the product on my own. 

I don't have any notes for improvement. It's just a general tool. 

Licensing can be quite difficult. 

I've used the solution for a while. I've used it for many years. 

I only have 20 to 25 customers using the solution. 

I've never used the technical support services of the product. I can't say how helpful or responsive they would be. They have been responsive and knowledgeable about licensing questions. However, I've never used them for critical issues. 

Positive

I simply buy their product and install it, typically for clients. 

I am able to handle the installation myself. 

The solution is cumbersome in terms of licensing. 

I'm a reseller and independent consultant. 

I'd rate the solution nine out of ten.

Our customers use Arcserve UDP for backup and recovery. Our customers are schools, universities, banks, finance and insurance sectors.

Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.

We have been using this solution for three years and are using the latest version. We provide a license link to our partner, and the partner gives it to the customers to install.

The solution is stable. We have not heard any issues or complaints from customers installing it.

The scalability is great and better than the competitors. In addition, it takes just a few hours to install.

The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or Arcserve directly deals with the problem. The technical support is very fast. I rate the technical support a ten out of ten.

The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward. Compared to other solutions, the setup of Arcserve UDP is fast. Someone new to the solution can take tutorials and training.

The ROI is very good because of the speed of the backup. So our IT staff don't waste time doing unnecessary work. They can set up and focus on other tasks. I rate the ROI a ten out of ten.

I rate the pricing a six out of ten. Arcserve UDP is not cheap but is also not the most expensive.

I rate this solution an eight out of ten.

I am a very small organization. I am a single person with a group of clients and most of them are five to ten seats.

I do onsite backups and I deal with ShadowProtect, and a couple of clients have moved up to their cloud solution. I will continue with this type of architecture for the small amount that I do.

We are using this solution almost exclusively for a single-server backup.

It's an extraordinary product. We've had ransomware several times over the last few years.

The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V.

Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.

I have been working with StorageCraft ShadowProtect for a few years.

Everybody has moved to version 6.

It's a very stable solution.

I believe that this solution is scalable, but it an area that I have not exercised.

I have had very little contact with technical support. I tend to work through things myself.

When I have had contact with technical support, I was satisfied. They did a good job.

The learning curve was about 10 years ago. 

I guess maybe at first, it was complex, as none of those products were really matured at the time. It was in its infancy.

I don't pay monthly. I purchase the solution outright and use it until the license is done. I get my money's worth.

It is approximately $400 to purchase a virtual service outright.

I would suggest that you do your backups and backup your backups. Always have multiple backups.

I would rate this solution a nine out of ten.

Most of the use cases associated with Arcserve UDP are related to virtual machine backup, for which we use it sometimes, though it is not the fastest one. Arcserve UDP is mostly used as a backup in SAP HANA. Even now, since Arcserve can't trigger the backup from the console, we decided to replace it with Commvault in our company. Still, in our company, we use Arcserve UDP for a few customers for virtual machine backup, as it works perfectly fine with no issues.

The best feature of the product is its simple environment, making it simple for users to take care of the configuration part. In our company, though we have found a few issues with Arcserve UDP, most of them crop up from the lack of features provided in the solution.

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.

Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

I have been using Arcserve UDP since 2015. My company has a partnership with Arcserve.

It is a very stable solution.

It is a scalable solution.

I can say that more than fifty of my company's customers in Sri Lanka use Arcserve UDP.

Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's technical support operated from India, there were some issues in connection with the support provided for Arcserve UDP 6.5, which I believe stemmed from the lack of product knowledge. Nowadays, I feel that Arcserve has fixed the issues related to the operations of its technical support team.

The initial setup of the solution is very easy since it is easy to configure, making everything fine.

The solution is deployed on an on-premises model.

The pricing of the product can be considered to be reasonable enough for the Asian region.

My company chose Arcserve UDP or other products in the market since it is simple to use.

Arcserve UDP can be used in a simple environment in most cases. I have a technical background, but I can say that Arcserve doesn't have any proper videos for its new users. If you want to install Veeam, there are plenty of videos related to how to install Veeam. If I want to add a data store or some ESXi in Arcserve, I can't find any videos to help me with the same on YouTube. In general, there are no online materials for learning about the product, which might not be helpful for the implementation engineers, but in our company, we need some straightforward online video materials about the product to help us with our pre-sales.

I rate the overall product a seven out of ten.

We use this product for its protection software and for backup. I'm a system administrator and we are customers of Arcserve.  

The product makes restoration easy and the solution works quickly. 

We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again. 

I've been using this solution for around six years. 

I think the solution is stable but we had an issue with the JBot a while back. We wanted to add extra disks and when we tried to do that the entire backup was destroyed. The issue was not connected to Arcserve but it caused a huge problem for us. 

I'm the only user in the company but it's a scalable solution. 

I've worked with customer support and they're quite good. 

The initial setup is simple. We used a third party for the implementation. 

It is a backup solution. We use it for small file restores. 

We don't always have volume shadow copy enabled on various products. If someone deletes a file, this is what we use to restore the file.

One of the things that I do like about it is that it has a very good deduplication feature.

The speed of restores should be improved. We have found the speed of large restores rather slow. 

It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.

I have been using this solution for five or six years.

It has been very stable.

It is fine. As long as you have storage and licenses, you can throw it out to as many virtual servers or physical servers as you have.

In terms of its users, it is really just me. They call me when they have deleted a file.

They're decent.

We hadn't used a previous solution. We tend to use Arcserve backup and the UDP together. So, we had nothing like UDP.

It was pretty straightforward. It wasn't bad.

We are the consultants who implement it. In terms of staff required for deployment and maintenance, it is really a nice one-person solution.

We just give people their files back.

The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware.

We didn't really evaluate other solutions. We were an Arcserve shop at the time.

I would advise others to do large test restores and see if that's going to do it because we have had trouble with doing a restore of large amounts of data, and it takes too long.

I would rate it a seven out of 10. It is good.

We are a solution provider company, and I work with vendors to find products for my customers. This is one of the solutions that we provide and have customers working with.

This solution is used to perform backups of servers, including information from the cloud.

We have experience with the on-premises and hybrid-cloud deployment models, including Microsoft Azure cloud.

The most valuable features are the replication to the cloud and the deduplication. 

The encryption and password protection options are very good.

Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved.

In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point.

It would be nice to have more features included with the ransomware protection.

The interface needs to be more user-friendly.

The stability of this solution is good.

Scalability of this solution depends on the licensing.

Technical support for this solution is very good.

We used to provide Veeam Backup, as well as Acronis. The pricing for continuous replication is higher than for this solution. 

This initial setup of this solution is straightforward. The deployment takes two days, maximum. One person can handle the deployment and maintenance.

We perform the deployment of this solution for our customers.

Normally our customers purchase the premium plus license, rather than the standard one, which provides more options.

This is a good solution because it offers multiple hybrid options. The same product can support local backup, cloud backup, and backup a server to the cloud as well. It is a complete portfolio available in a single product. When comparing to other products, all of the options are available.

I would rate this solution a six out of ten.

I am using StorageCraft ShadowProtect on servers and desktop computers.

The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast.

StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.

I have been using StorageCraft ShadowProtect for approximately seven years.

The stability of StorageCraft ShadowProtect is good.

We are using the solution on a daily basis.

StorageCraft ShadowProtect is scalable, it can be expanded.

For larger enterprises, Veeam or Nakivo is best because of the centralized console.

We have not had issues that we needed to contact support.

I have previously used Nakivo and Veeam backup solutions. The main differences between StorageCraft ShadowProtect and the other two are in StorageCraft ShadowProtect we do not have a centralized console for backups of desktops, servers, or virtual servers.

The initial setup of StorageCraft ShadowProtect is simple and can be done in five minutes.

I rate the setup of StorageCraft ShadowProtect a five out of five.

We did the implementation of the StorageCraft ShadowProtect in-house.

The solution does not require a lot of maintenance, but we have two people that can do the maintenance. We update it approximately twice annually.

The price of StorageCraft ShadowProtect is competitive in the market.

I recommend StorageCraft ShadowProtect to others because it's a very fast backup solution, quick one-file recovery, and the price is reasonable. However, for people who need backup servers and desktops, there is not a central console, it has to be done separately.

I rate StorageCraft ShadowProtect a nine out of ten.