Arcserve UDP Reviews

We use this product for its protection software and for backup. I'm a system administrator and we are customers of Arcserve.  

The product makes restoration easy and the solution works quickly. 

We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again. 

I've been using this solution for around six years. 

I think the solution is stable but we had an issue with the JBot a while back. We wanted to add extra disks and when we tried to do that the entire backup was destroyed. The issue was not connected to Arcserve but it caused a huge problem for us. 

I'm the only user in the company but it's a scalable solution. 

I've worked with customer support and they're quite good. 

The initial setup is simple. We used a third party for the implementation. 

We primarily use the solution for backup purposes.

It's more the convenience of the solution than an overall improvement to our organization. I can restore online and check that it is working alright as well.

The backup is the most valuable feature. It also makes storage very easy.

The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week.

The stability is very good.

The solution offers good scalability. I don't have plans to increase the usage at this time. Only I am using it.

I've never had to call technical support, so I can't speak to the service level.

Previously, we used NetVault. It didn't have all of the solutions we needed for the VM, so we switched.

The initial setup is easy; it wasn't complex. Deployment took about three hours. You just need one person for deployment and maintenance.

I did have help with the implementation.

The licensing we have is a yearly contract. I don't think there are costs beyond the standard licensing fee.

I am using the on-premises version of the solution.

I like the solution; it's working well for us.

I would rate it eight out of ten.

We were using the hybrid model of this solution but now we're using the on-prem model. We switched to on-prem mainly because of the costs and that it's reachable when something happens. We use this solution to backup the virtual server. 

The data protection functionality is the most valuable feature of this solution.

It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. 

I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself. 

It is pretty stable. In the past, we had some issues with a different version in which we had to eventually shut down the servers in the production environment. Now, we don't have any issues with it.

Scalability depends on the configuration. Only I use this solution in my company because I'm the only one in my company who is responsible for the backup and restore functionality. I am also the only one who maintains it. 

Their technical support is excellent. They always understand what the problem is.

The initial setup was straightforward. It took around two or three hours. 

I deployed it myself. 

We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP.

I would rate it an eight out of ten.

Think better of the configuration before shutting off the whole backup environment because when it's running for a couple of months or years it's difficult to change the data storage location and configuration. It would be nice to have more of a whitepaper from Arcserve with respect to setting up certain environments. 

Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy. 

I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those. 

I am satisfied with the tool's stability and rate it a nine out of ten. 

I rate Arcserve UDP's scalability a seven out of ten. My company has 50-100 users for the product. 

I rate Arcserve UDP's installation an eight out of ten. The tool's deployment is not difficult if documentation is provided. For the inexperienced, the tool's deployment can take around 15-20 minutes to complete. 

I rate the product an eight out of ten. 

We use Arcserve UDP for the backup replication.

We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature.

I have been using Arcserve UDP for approximately two years.

Arcserve UDP is stable.

I have found Arcserve UDP to be scalable.

Our customers are mostly midsize companies using this solution.

We have plans to increase the usage of the solution in the future.

There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey. However, they close the offices, and we have to receive support from abroad. It takes a bit of time to receive support.

We evaluated Veeam, but you chose Arcserve UDP.

Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly.

The solution is priced well compared to other solutions.

I rate Arcserve UDP a nine out of ten.

We primarily use StorageCraft ShadowProtect for small and medium-sized businesses, backup servers, desktops, and public servers.

The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features.

Physical and virtual servers are treated the same, and an image can be copied from one machine to another, whether physical to virtual, virtual to virtual, virtual to physical, or physical to physical. As a result, you can transition from HP to Dell, or from VMware to Hyper-V to physical.

A lot of their new technologies are not very good. 

The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.

I have been working with StorageCraft ShadowProtect for ten years.

StorageCraft ShadowProtect has good stability, but ShadowXafe does not.

ShadowProtect does not scale as well as ShadowXafe.

ShadowXafe is an entire space where you can backup all of your virtual machines at once.

It's easier in large environments.

The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long time now, largely because of their support.

They are the worst support organization in existence.

They are assessed using metrics such as closing calls. They are difficult to connect with and even more difficult to reconnect with when you do. They are only interested in resolving cases as quickly as possible. They provide incorrect information.

There are only a few people that know certain products, and getting in touch with them is almost impossible. In general, it is extremely difficult to connect with anyone.

It was completely useless.

A few are good but most are not.

It was more a case of being difficult to reach them. They send you three emails in a row, and if you do not respond, the case is closed, which is frustrating. They don't seem to care about resolving the issue; instead, it appears that they are more concerned with closing the case in order to meet the quota.

In the previous version, the initial setup required the installation of several tools in order to get things working properly. Many of those tools have been combined in the new versions.

The new version is supposedly easier to use, but there is still a lot of fine-tuning to be done, which they may have corrected by now.

Pricing is most likely comparable. Some are more costly than others. They are somewhere in the middle, in my opinion.

ShadowXafe is the new software they have developed, that they have been focusing on it for the past couple of years. ShadowProtect is the older software.

I worked at StorageCraft for seven years. I was responsible for their technical sales. I am familiar with their products, as well as their competition. 

I was on my own for almost five years, using their product and others to do backup recovery as a service for businesses. I use StorageCraft as well as some other vendors to fill in the gaps where they're weak. Because my job at the end of the day is to do a restore for companies.

I resell items, but mostly just implement, and manage their service. In most cases, I pay a monthly fee for whatever software we use.

We still have customers and use StorageCraft. We started using ShadowXafe, but it nearly destroyed my business. For older customers with older products, I reverted to the older version, and Beam for a few others.

If I had to rate ShadowXafe, I would say a two out of ten.

I would rate StorageCraft ShadowProtect an eight out of ten.

We have many servers at our branch head office that are on our premises. A few of those servers and many other user systems are completely being backed up by Arcserve UDP. Approximately 75% of the backups are handled by Arcserve UDP.

There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

I have been using this solution within the last 12 months.

Approximately two years ago in the previous version of the solution, it was not stable. However, in the new releases, it is quite stable and we have increased the user count from 100 to 250.

The solution is scalable, we have 250 users using the solution.

The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very good and helpful to our needs.

The initial setup was not complex and was straightforward.

There is an annual license required for this solution and it is priced well.

We have evaluated other options.

My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice.

I rate Arcserve UDP an eight out of ten.

It is easy to use and is an all-around solution for the backup of the Windows/Linux/Hyper-V/VMware environments.

It has a very simple installation and a straightforward setup.

Replication, deduplication and the cloud integration are the most valuable features.

We now have a backup which is replicated to a remote site with instant recovery.

Arcserve needs to add the Linux appliance for the setup, which should be available as the software appliance with an automated install on Bare Metal, as it is available for the OVA on VMware or Microsoft Hyper-V that supports KVM.

What I would like to see available in Arcserve is:

Virtual appliance for VMware, Hyper-V and KVM.

A software appliance that is ISO so you start installation on an approved server (from HPE, DELL, Cisco whatever as long as it is Tier 1 vendor available in every country today) and you create appliances without much thinking regarding how to lay down configuration.

The reason for this is that the support network for Arcserve appliances is not available in most of the countries outside USA or EU to replace broken units in less than 15 days.

So you stay without backup for a minimum of 15 days. With the software appliance, you avoid virtualization overhead and you create appliance according to best practice from Arcserve. This is something we do with Sophos UTM often.

Finally, I would like to see better integration with HCI (Nutanix, Scale Computing, and SimpliVity).

I have used this solution for three years.

There was no stability issue.

There were no scalability issues either.

Technical support is great.

Previously, we were using HPE Data Protector, however, it was a too complicated and outdated interface, so we moved over to this solution.

It has a very simple and straightforward setup.

You should take a look at Arcserve UDP and compare it to some other solutions.

We looked at Veeam, Unitrends, NAKIVO and Simpana Commvault.

It is a very good product for most of the organizations.