Arcserve UDP vs Dell NetWorker comparison

Arcserve and Dell Technologies are both solutions in the Backup and Recovery category. Arcserve is ranked #23 with an average rating of 6.9, while Dell Technologies is ranked #10 with an average rating of 7.9. Arcserve holds a 1.1% mindshare in BRS, compared to Dell Technologies’s 1.7% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 90% of Dell Technologies users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

2,559 Views
2,201 Comparison Views

85% willing to recommend

Dell NetWorker

Read 86 Dell NetWorker reviews

4,363 Views
3,970 Comparison Views

90% willing to recommend

Arcserve UDP

Dell NetWorker

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Dell NetWorker compete in data protection solutions. Arcserve UDP reportedly excels in customer support and affordability, whereas Dell NetWorker offers more advanced capabilities that justify its higher cost.

Features: Arcserve UDP is praised for its comprehensive backup and recovery options, ease of use, and affordability. Dell NetWorker receives high marks for scalability, integration with various enterprise applications, and extensive feature set.

Room for Improvement: Users suggest Arcserve UDP could improve its documentation, better integration with third-party tools, and interface design. Dell NetWorker users note the need for a more intuitive management console, faster support response times, and reduced complexity in deployment.

Ease of Deployment and Customer Service: Arcserve UDP is often reported as being easier to install and configure, with strong customer support aiding quick issue resolution. Dell NetWorker is perceived as more complex to deploy but is also supported by a reliable customer service team.

Pricing and ROI: Arcserve UDP is highlighted for its cost-effectiveness, offering significant ROI with a lower initial setup cost. Dell NetWorker, although more expensive, provides substantial long-term value through its comprehensive feature set and reliability.

To learn more, read our detailed Arcserve UDP vs. Dell NetWorker Report (Updated: December 2025).

Buyer's Guide

Arcserve UDP vs. Dell NetWorker

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

1.0

Arcserve UDP achieved full ROI in 12 months through efficiency, storage benefits, and significant cost savings.

Sentiment score

5.0

Dell NetWorker delivers cost savings, enhanced recovery, and efficiency, proving invaluable for business continuity and operational efficiency.

No quotes available

For more quotes and insights, download the Arcserve UDP report

No quotes available

For more quotes and insights, download the Dell NetWorker report

Customer Service

Sentiment score

7.0

Arcserve UDP support receives mixed reviews, with some praising responsiveness while others face delays and lack regional expertise.

Sentiment score

6.1

Dell NetWorker customer service is praised for quick assistance but criticized for delays and variable expertise, especially regionally.

I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.

Sergio Itikawa

Software Solutions Architect at SPEData

For more quotes and insights, download the Arcserve UDP report

quick responses whenever we log a complaint

Shrikant Teggi

Sr. Area Technical Manager at tata elxsi

Technical support from Dell is excellent.

AamirIlyas

Solution Architect at Apollo Telecom

I think the support provided by Dell is good when compared to other vendors, so I have a positive view of it.

RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

For more quotes and insights, download the Dell NetWorker report

Scalability Issues

Sentiment score

4.6

Arcserve UDP is praised for scalability, with mixed views on cloud scaling, but favored for integration and management features.

Sentiment score

6.8

Dell NetWorker offers scalability but faces challenges in VMware connections, storage, licensing, and large-scale stability for some users.

No quotes available

For more quotes and insights, download the Arcserve UDP report

While the solution is scalable, the cost involved in upgrading or enhancing the solution can be significant.

AamirIlyas

Solution Architect at Apollo Telecom

Dell NetWorker is very scalable and flexible, deserving a high rating for its scalability.

ErmiasGirma

Cloud Infrastructure Engineer at Safaricom Ethiopia plc

Dell NetWorker is scalable in the sense that I can migrate to a higher spec server.

RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

For more quotes and insights, download the Dell NetWorker report

Stability Issues

Sentiment score

7.5

Arcserve UDP is highly stable, with improved reliability, minimal issues, and successful data management, despite occasional legacy system concerns.

Sentiment score

7.6

Dell NetWorker exhibits stability, rated high by users, improving with updates, while older versions faced occasional challenges.

No quotes available

For more quotes and insights, download the Arcserve UDP report

In terms of stability, I would say it is about 80% stable now.

RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

The stability of Dell NetWorker is excellent.

Shrikant Teggi

Sr. Area Technical Manager at tata elxsi

Dell NetWorker is stable.

Hassan Amin

System Engineer at NCCPL

For more quotes and insights, download the Dell NetWorker report

Room For Improvement

Arcserve UDP users face integration, performance, and support challenges, seeking better security, cloud interaction, and improved functionality.

Dell NetWorker users seek improved interfaces, cloud integration, and security, citing deployment challenges and a need for modern enhancements.

No quotes available

For more quotes and insights, download the Arcserve UDP report

The interface on the Java application makes it difficult, whereas the web interface is simple to use.

ErmiasGirma

Cloud Infrastructure Engineer at Safaricom Ethiopia plc

I recommend enhancing flexibility in the policy, allowing selection of multiple options within the same policy.

RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

It is complex, and compared to solutions like Tivoli, Veritas, Veeam, and others, its look and feel are not up to par.

AamirIlyas

Solution Architect at Apollo Telecom

For more quotes and insights, download the Dell NetWorker report

Setup Cost

Arcserve UDP offers flexible licensing and competitive pricing, though some users find it expensive compared to competitors.

Dell NetWorker offers complex licensing, with varied pricing; included in bundles, often costly but comprehensive and flexible for sectors.

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

Sergio Itikawa

Software Solutions Architect at SPEData

For more quotes and insights, download the Arcserve UDP report

The licensing cost is somewhat expensive.

Shrikant Teggi

Sr. Area Technical Manager at tata elxsi

For more quotes and insights, download the Dell NetWorker report

Valuable Features

Arcserve UDP provides efficient, user-friendly data protection with features like deduplication, cloud replication, and cross-platform support for easy management.

Dell NetWorker provides robust backup solutions with automation, deduplication, scalability, and wide compatibility for various environments and systems.

I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.

Sergio Itikawa

Software Solutions Architect at SPEData

For more quotes and insights, download the Arcserve UDP report

The new deduplication feature helps significantly with data compression and saves disk space by using pointers for repeated data, improving backup speed.

Shrikant Teggi

Sr. Area Technical Manager at tata elxsi

The most useful features of Dell NetWorker for me are its support for all platforms, allowing me to take backups of Oracle, SQL, and AS/400, so it is flexible.

RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

I find NetWorker valuable for its wide range of automation features, including replication and data processing systems.

AamirIlyas

Solution Architect at Apollo Telecom

For more quotes and insights, download the Dell NetWorker report

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

23rd

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (17th)

Dell NetWorker

Ranking in Backup and Recovery

10th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of Dell NetWorker is 1.7%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Dell NetWorker	1.7%
Arcserve UDP	1.1%
Other	97.2%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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RaedHassan

Senior Specialist Backup/Storage at National Bank of Kuwait

Has supported flexible multi-platform backups and improved over time

Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I would rate it around seven out of ten. It is not that there is something wrong with the role-based access controls in Dell NetWorker, but it lacks many permissions or roles to assign, providing options only for administrator or user. To improve Dell NetWorker for the next release, I recommend enhancing flexibility in the policy, allowing selection of multiple options within the same policy, and addressing issues like the DNS lookup dependency to make it more controllable from Dell NetWorker itself rather than relying on other applications. Looking forward, I would like to see improved policy features and a more enhanced GUI, as it is still slow.

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

10%

Government

Comms Service Provider

Financial Services Firm

15%

Comms Service Provider

11%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	33
Large Enterprise	38

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?

From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...

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What do you like most about Dell NetWorker?

The feature that offers the greatest benefits in ensuring data integrity is its backup capability.

See all answers

What is your experience regarding pricing and costs for Dell NetWorker?

Regarding the pricing of Dell NetWorker, it depends on the deal or negotiation we have with the vendor, making it reasonable, although I cannot make a definitive decision without knowing the specif...

See all answers

Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 17% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 7% of the time

Rubrik vs Arcserve UDP

Compared 7% of the time

Dell PowerProtect Data Domain vs Arcserve UDP

Compared 6% of the time

HPE Zerto Software vs Arcserve UDP

Compared 4% of the time

More Arcserve UDP Competitors

Dell PowerProtect Data Manager vs Dell NetWorker

Compared 26% of the time

Veeam Data Platform vs Dell NetWorker

Compared 14% of the time

Commvault Cloud vs Dell NetWorker

Compared 8% of the time

Dell PowerProtect Data Domain vs Dell NetWorker

Compared 7% of the time

Dell Avamar vs Dell NetWorker

Compared 5% of the time

More Dell NetWorker Competitors

Product Reports

Buyer's Guide

Arcserve UDP

December 2025

Download Arcserve UDP product report

Buyer's Guide

Dell NetWorker

December 2025

Download Dell NetWorker product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

NetWorker

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Built on a reputation of efficiency and reliability, thousands of customers trust Dell NetWorker to protect their data and applications across multiple environments, from core to edge to cloud.

Inherently flexible, NetWorker helps you deploy and leverage the data protection that fits your needs. NetWorker protects both physical and virtual environments, including VMware and Microsoft Hyper-V, as well as cloud workloads on AWS, Microsoft Azure and Google Cloud.

NetWorker is available as part of Dell Data Protection Suite, which offers comprehensive data protection software applications and tools. NetWorker is delivered as software and as a virtual edition.

Dell Technologies

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Buyer's Guide

Arcserve UDP vs. Dell NetWorker

December 2025

Free Report: Arcserve UDP vs. Dell NetWorker

Find out what your peers are saying about Arcserve UDP vs. Dell NetWorker and other solutions. Updated: December 2025.

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