One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another application, which added additional expenses.
Arcserve UDP is the first step to making data and applications available when clients don't have an extra storage environment for the year. Veeam has a more automated solution with orchestration for restoring information and uploading. Veeam's solution is more sophisticated than Arcserve's, but Arcserve offers a solution better suited for SMBs.
Full Pre-Sales Analyst at a tech services company with 51-200 employees
Real User
Top 5
Mar 21, 2024
Many features that Arcserve proposes in its documentation and marketing material actually don't work properly in practice. Veeam is the most comparable solution, considering features and capacities. They are very similar, but Veeam works fine most of the time. With Arcserve, we have a lot of problems in implementing and getting compatibility, especially with legacy systems. We also have mysterious problems that no one can solve. The performance is not as planned or as intended. Our experience has been shaky. It's not very reliable as a tool, especially in critical cases like disaster recovery. So we've been working on migrating all our projects to Veeam and other similar solutions that offer comparable features. Reliability is not Arcserve's greatest strength – implementation is rocky, and sizings never work as planned. Plus, their cloud service is very slow and relatively expensive compared to Veeam.
More than Arcserve UDP, the product acquired by it, which is ShadowProtect SPX, has certain shortcomings when it comes to areas like tape library. ShadowProtect SPX's ability to provide backup to disk and backup to the cloud is okay, but it fails to provide backup to tape. The technical support of the product is an area of concern where improvements are required.
The solution's reporting could be improved and should provide customized reports. There are some steps to set some parameters on the console. For example, when creating a weekly report, we need to select, customize, and put the parameter over there. Arcserve UDP should have the option to create and select bullet points to generate a report.
Information Technology Specialist at ARC ONE (PVT) LTD
Real User
Oct 16, 2023
There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement. Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.
The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
Real User
Apr 24, 2023
Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.
StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.
Founder/CEO at a tech services company with 1-10 employees
Reseller
Nov 7, 2021
A lot of their new technologies are not very good. The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.
Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.
Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another application, which added additional expenses.
Arcserve UDP is the first step to making data and applications available when clients don't have an extra storage environment for the year. Veeam has a more automated solution with orchestration for restoring information and uploading. Veeam's solution is more sophisticated than Arcserve's, but Arcserve offers a solution better suited for SMBs.
Many features that Arcserve proposes in its documentation and marketing material actually don't work properly in practice. Veeam is the most comparable solution, considering features and capacities. They are very similar, but Veeam works fine most of the time. With Arcserve, we have a lot of problems in implementing and getting compatibility, especially with legacy systems. We also have mysterious problems that no one can solve. The performance is not as planned or as intended. Our experience has been shaky. It's not very reliable as a tool, especially in critical cases like disaster recovery. So we've been working on migrating all our projects to Veeam and other similar solutions that offer comparable features. Reliability is not Arcserve's greatest strength – implementation is rocky, and sizings never work as planned. Plus, their cloud service is very slow and relatively expensive compared to Veeam.
More than Arcserve UDP, the product acquired by it, which is ShadowProtect SPX, has certain shortcomings when it comes to areas like tape library. ShadowProtect SPX's ability to provide backup to disk and backup to the cloud is okay, but it fails to provide backup to tape. The technical support of the product is an area of concern where improvements are required.
The solution's reporting could be improved and should provide customized reports. There are some steps to set some parameters on the console. For example, when creating a weekly report, we need to select, customize, and put the parameter over there. Arcserve UDP should have the option to create and select bullet points to generate a report.
The time to backup servers that sit in DMZ must be improved.
There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement. Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.
The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.
The tool doesn't provide cloud integration in India.
Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.
I don't have any notes for improvement. It's just a general tool. Licensing can be quite difficult.
StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.
I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve.
A lot of their new technologies are not very good. The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.
Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.