Executive Engineer at a manufacturing company with 1,001-5,000 employees
Real User
Mar 14, 2023
The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear. When we access the source panel, we can view the scheduling and destination panels. To select source files or folders, we use the source panel. However, if we unintentionally uncheck a folder, we won't receive a notification. Similarly, if we mistakenly check a folder, we won't be notified, leaving room for errors. The green tick box must be checked to proceed. There is room to improve the security of the solution and it would be helpful to provide training for the end users. Other vendors provide training to the end user which is helpful.
Systems Administrator at a construction company with 201-500 employees
Real User
Feb 13, 2023
We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again.
It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.
What I have noticed is that UDP can support some test versions of the OS like Linux 6.0 and macOS also 10.0, and 12.0, but sometimes with customers that are using older infrastructure, the UDP doesn't support the infrastructure. It's very challenging for the deployment aspect. The solution can improve by allowing older versions to support the latest version of the OS. I would like to have the three licenses for Arcserve appliance, Arcserve Cloud, and Arcserve UDP bundled into one license.
Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.
We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release. I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.
Information Technology System Administrator at Civil Aviation Club
Real User
Apr 25, 2022
I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.
Systems Manager at a tech services company with 11-50 employees
Real User
Dec 24, 2021
Its interface can be improved. I find it unintuitive. It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.
Senior IT Consultant at a tech services company with 1-10 employees
Consultant
Nov 17, 2021
The speed of restores should be improved. We have found the speed of large restores rather slow. It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.
Consultant at a tech services company with 501-1,000 employees
Reseller
Jun 20, 2021
The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial. The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.
IT Manager at a construction company with 1,001-5,000 employees
Real User
Jul 15, 2020
Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue. We have also had trouble with the tape sorter. We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.
Presales & Projects Manager at a tech services company with 51-200 employees
MSP
Aug 8, 2019
Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved. In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point. It would be nice to have more features included with the ransomware protection. The interface needs to be more user-friendly.
It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself.
Systems Administrator at a construction company with 201-500 employees
Real User
Aug 4, 2019
The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week.
Senior Analyst Programmer at a financial services firm with 501-1,000 employees
Real User
Jul 23, 2018
* We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. * This solution is very slow. If you select all of the servers, it runs for a long time. Even a full night is not enough to perform a backup. It needs to be faster. * We are using a Linux server and a Windows Server, and those servers should be supported, as well as SQL Database, mail databases, and file servers. * If anything happens to one server we should be able to switch to another server.
Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.
The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear. When we access the source panel, we can view the scheduling and destination panels. To select source files or folders, we use the source panel. However, if we unintentionally uncheck a folder, we won't receive a notification. Similarly, if we mistakenly check a folder, we won't be notified, leaving room for errors. The green tick box must be checked to proceed. There is room to improve the security of the solution and it would be helpful to provide training for the end users. Other vendors provide training to the end user which is helpful.
We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again.
It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.
What I have noticed is that UDP can support some test versions of the OS like Linux 6.0 and macOS also 10.0, and 12.0, but sometimes with customers that are using older infrastructure, the UDP doesn't support the infrastructure. It's very challenging for the deployment aspect. The solution can improve by allowing older versions to support the latest version of the OS. I would like to have the three licenses for Arcserve appliance, Arcserve Cloud, and Arcserve UDP bundled into one license.
Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.
We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release. I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.
I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.
Its interface can be improved. I find it unintuitive. It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.
The speed of restores should be improved. We have found the speed of large restores rather slow. It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.
The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial. The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.
Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue. We have also had trouble with the tape sorter. We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.
Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved. In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point. It would be nice to have more features included with the ransomware protection. The interface needs to be more user-friendly.
It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself.
The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week.
Every time I change the disc, I have to do a full backup. But, we were serviced for this, and it appears to not be doing this anymore.
* We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. * This solution is very slow. If you select all of the servers, it runs for a long time. Even a full night is not enough to perform a backup. It needs to be faster. * We are using a Linux server and a Windows Server, and those servers should be supported, as well as SQL Database, mail databases, and file servers. * If anything happens to one server we should be able to switch to another server.