Unitrends Reviews

Name: Unitrends
Brand: Unitrends
Rating: 3.9 (34 reviews)

3.9 out of 5

34 reviews
84% willing to recommend

1,520 followers

What is Unitrends?

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

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Unitrends is the #47 ranked solution in best Backup and Recovery Software. PeerSpot users give Unitrends an average rating of 7.8 out of 10. Based on the analysis of the 34 most recent Unitrends reviews, the overall sentiment is positive, with a sentiment score of 7.8. Unitrends is most commonly compared to Veeam Data Platform: Unitrends vs Veeam Data Platform. Unitrends is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 816,406 peers since 2012

Featured reviews

Todd Guthrie

Director Of Information Technology at Creation Technologies

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

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Michael Powell

System Engineer at a recreational facilities/services company with 11-50 employees

It's a little complicated for us to speak about areas for improvement in Unitrends because the previous director didn't renew its maintenance, so we're running an old version. We haven't been talking with the Unitrends team about updating to the most recent version, but one of the problems we have is that the device will be EOL in two years. We could switch to their software, but we're not sure we want to go through that. Unitrends can be challenging to scale.

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Pragnesh Menon

IT Manager at Middlesex University Dubai

The solution’s UI can be improved. I am saying this because I have seen solutions with better UIs. I am uncertain whether the solution already includes these features, but I suggest synchronization and support for VXLAN capabilities as the additional features to be incorporated in the future release of the solution.

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Unitrends mindshare

As of November 2024, the mindshare of Unitrends in the Backup and Recovery category stands at 0.5%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Backup and Recovery

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Technical support, instant recovery, daily reports with asset/server/database status, easy installation for Hyper-V appliances, comprehensive reporting options, user-friendly graphical interface, regular updates, cross-compatibility with various operating systems, global deduplication, reliable user interface, instant power-on feature, real-time synchronization, automated feedback, and UniView features are among Unitrends' most valuable components.

"The most valuable feature of Unitrends for me is the automated feedback"
"The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files."
"I am impressed with the tool's reporting and UniView features."

Room for Improvement

Unitrends needs improvements in high availability features, customer engagement, scalability, tiered storage, user interface, and support processes. More storage options are desired for free versions. Complex configuration, billing issues, and high support costs hinder usability. Additionally, Linux support, simpler scripting, and specific retention settings would enhance functionality.

"In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses."
"The solution’s support and onboarding process needs to be improved."
"The solution's base operating system needs to be improved."

ROI

Users reported Unitrends significantly reduced backup times, minimized downtime, and provided reliable disaster recovery. They experienced substantial cost savings and improved operational efficiency. Unitrends offered scalable solutions fitting diverse environments and ensured seamless data protection. Users highlighted simplified management and the elimination of redundant processes. Enhanced data integrity and comprehensive support also contributed to their positive outcomes.

Pricing

Unitrends' pricing and licensing are generally satisfactory, with costs dependent on the number of CPUs. Users report paying approximately $1000 per CPU annually, making it competitive with alternatives. Some find the pricing high, suggesting the need for larger initial units to avoid future upgrades. Renewal costs vary, with some paying $5000 annually for maintenance and updates. Transparent costs are appreciated, though some consider the solution expensive overall, rating it between three to four out of ten.

"Unitrends is an expensive solution."
"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."
"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

Popular Use Cases

Organizations use Unitrends to back up physical and virtual servers, including Windows Server, SQL databases, and Exchange DAGs. Many prefer Unitrends for its compatibility with legacy systems like Windows 2000, supporting real-time synchronization, and providing redundancy against ransomware. Common use cases include backing up Hyper-V cluster nodes, VMware ESXi clusters, and running detailed backup reports. Users value the appliance model and the ability to monitor backups through a graphical user interface.

Service and Support

Unitrends' technical support receives positive feedback for being effective, responsive, and helpful in resolving issues. Customers appreciate the reliability and promptness, with some noting a quick response time. The support team is described as very good people to work with. However, a few customers mention difficulties with receiving timely responses through the portal. Overall, technical support is rated highly, with scores of eight and nine out of ten from some clients.

Deployment

Unitrends's initial setup experiences vary. Some found it straightforward, easy, and quick to deploy in minutes, while others faced complexities, especially with their own hardware or large data volumes. Installation ease ranged from simple to challenging with configuration. Onboarding could improve, but support assisted post-installation. Deployment duration ranged from half a day to several weeks. Racking the appliance posed challenges for some, and environmental factors influenced deployment times.

Scalability

Unitrends scalability is mixed. It's perceived as expensive and complex by some, requiring hardware upgrades. Others find it highly scalable, rating it eight or ten out of ten, and suitable for expanding to multiple environments. The tool is considered to be better for small to medium models, with some organizations having to carefully plan their capacity needs. Certain users appreciate its cloud dashboard and scalability features.

Stability

Some users experience occasional stability issues and have had to contact technical support frequently. Others find Unitrends generally stable and set up to run without significant problems. Ratings for stability vary between eight to ten out of ten, with some citing specific incidents like hard drive failures causing data loss. A few have not tested stability in production scenarios and cannot comment definitively.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Unitrends Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Government

12%

Educational Organization

Non Profit

Financial Services Firm

Manufacturing Company

Healthcare Company

Retailer

University

Real Estate/Law Firm

Wholesaler/Distributor

Transportation Company

Insurance Company

Legal Firm

Construction Company

Energy/Utilities Company

Outsourcing Company

Hospitality Company

Recreational Facilities/Services Company

Compare Unitrends with alternative products

Learn more about Unitrends

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?

Effective technical support
Instant recovery
Detailed daily and email reporting
User-friendly interface
Real-time synchronization
Global deduplication
Cross-compatibility for diverse OS backups
Frequent updates
Ease of installation for Hyper-V appliances
Automated feedback
UniView features
Instant power-on
Cost-effective pricing
Time-saving dashboard insights

What benefits or ROI should users look for?

Time-saving features
Efficient data synchronization
Enhanced data recovery and protection
Accurate reporting and insights
Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

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Unitrends customers

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology

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