Arcserve UDP vs Unitrends comparison

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Arcserve UDP

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Unitrends are both backup and disaster recovery solutions. Arcserve UDP scores higher for ease of use and data reduction, while Unitrends is praised for comprehensive features and reliability.

Features: Arcserve UDP is valued for its efficient data backup, restore processes, and integration capabilities. Unitrends highlights its extensive range of features including ransomware detection and cloud integration, giving it an edge due to its versatile feature set.

Room For Improvement: Arcserve UDP needs improvement in technical support quality, reporting functionalities, and scalability. Unitrends requires more intuitive navigation, better scalability options, and enhancements in user interface simplicity. Arcserve UDP receives more consistent criticism regarding support.

Ease Of Deployment and Customer Service: Arcserve UDP is noted for straightforward deployment but criticized for post-deployment support. Unitrends offers a simpler deployment process and superior customer service, providing a more hassle-free experience.

Pricing and ROI: Arcserve UDP is more economically priced but has mixed reviews on ROI. Unitrends, while more expensive, offers better ROI due to its complete feature set and reliability, justifying its higher cost with a higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Unitrends Report (Updated: October 2024).

Arcserve UDP vs. Unitrends

October 2024

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Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

18th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (9th)

Unitrends

Ranking in Backup and Recovery

47th

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.3%, down from 1.6% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

Lucas Moura

Full Pre-Sales Analyst at a tech services company with 51-200 employees

Offers multi-tenancy feature and interface is very refined, works fine, and is very intuitive but rocky implementation process

Many features that Arcserve proposes in its documentation and marketing material actually don't work properly in practice. Veeam is the most comparable solution, considering features and capacities. They are very similar, but Veeam works fine most of the time. With Arcserve, we have a lot of problems in implementing and getting compatibility, especially with legacy systems. We also have mysterious problems that no one can solve. The performance is not as planned or as intended. Our experience has been shaky. It's not very reliable as a tool, especially in critical cases like disaster recovery. So we've been working on migrating all our projects to Veeam and other similar solutions that offer comparable features. Reliability is not Arcserve's greatest strength – implementation is rocky, and sizings never work as planned. Plus, their cloud service is very slow and relatively expensive compared to Veeam.

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Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the replication to the cloud and the deduplication."

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"It allows us to back up all the servers and centrally manage them."

"Global deduplication is the best feature of this solution."

"The most valuable feature is the duplication."

"The most valuable feature of Arcserve UDP is live replication."

"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."

More Arcserve UDP pros

"When we talk about a backup point of view, from a backup perspective, it's a good one."

"It's not easy to scale it."

"The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."

"They have great support."

"It is a quick and easy way to organize my backups and to keep track of them."

"It is fairly stable."

"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."

"It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes."

More Unitrends pros

Cons

"The solution can improve by allowing older versions to support the latest version of the OS."

"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"Licensing can be quite difficult."

"The technical support of the product is an area of concern where improvements are required."

"Its interface can be improved. I find it unintuitive."

More Arcserve UDP cons

"If the interface could be less complex, it is would be great."

"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."

"I would like to see more storage options for the free version."

"There's a lot that can be made better. For example, it could be more scalable."

"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."

"Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."

"The solution’s support and onboarding process needs to be improved."

"The solution's base operating system needs to be improved."

More Unitrends cons

Pricing and Cost Advice

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The solution is not very expensive, but it is not cheap."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"Pricing is most likely comparable."

"I feel that the product is fairly priced."

"The price of StorageCraft ShadowProtect is competitive in the market."

More Arcserve UDP pricing and cost advice

"Pricing model constantly changes."

"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."

"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."

"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."

"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."

"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."

"Unitrends is an expensive solution."

"Their licensing depended on the number of CPUs you had."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

Non Profit

Manufacturing Company

Computer Software Company

17%

Government

12%

Educational Organization

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

What do you like most about Arcserve UDP?

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...

What is your experience regarding pricing and costs for Arcserve UDP?

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

What is your experience regarding pricing and costs for Unitrends?

Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

Veeam Data Platform vs Arcserve UDP

Comparisons

Compared 47% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 7% of the time

Rubrik vs Arcserve UDP

Compared 6% of the time

HPE StoreOnce vs Arcserve UDP

Compared 6% of the time

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Veeam Data Platform vs Unitrends

Compared 60% of the time

Rubrik vs Unitrends

Compared 18% of the time

Acronis Cyber Protect vs Unitrends

Compared 12% of the time

Commvault Cloud vs Unitrends

Compared 11% of the time

More Unitrends Competitors

Product Reports

Download Arcserve UDP product report

Arcserve UDP

November 2024

Download Unitrends product report

October 2024

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Learn More

Arcserve

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?

Effective technical support
Instant recovery
Detailed daily and email reporting
User-friendly interface
Real-time synchronization
Global deduplication
Cross-compatibility for diverse OS backups
Frequent updates
Ease of installation for Hyper-V appliances
Automated feedback
UniView features
Instant power-on
Cost-effective pricing
Time-saving dashboard insights

What benefits or ROI should users look for?

Time-saving features
Efficient data synchronization
Enhanced data recovery and protection
Accurate reporting and insights
Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology