Arcserve UDP vs Unitrends comparison

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Arcserve UDP

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Unitrends are both backup and disaster recovery solutions. Arcserve UDP scores higher for ease of use and data reduction, while Unitrends is praised for comprehensive features and reliability.

Features: Arcserve UDP is valued for its efficient data backup, restore processes, and integration capabilities. Unitrends highlights its extensive range of features including ransomware detection and cloud integration, giving it an edge due to its versatile feature set.

Room For Improvement: Arcserve UDP needs improvement in technical support quality, reporting functionalities, and scalability. Unitrends requires more intuitive navigation, better scalability options, and enhancements in user interface simplicity. Arcserve UDP receives more consistent criticism regarding support.

Ease Of Deployment and Customer Service: Arcserve UDP is noted for straightforward deployment but criticized for post-deployment support. Unitrends offers a simpler deployment process and superior customer service, providing a more hassle-free experience.

Pricing and ROI: Arcserve UDP is more economically priced but has mixed reviews on ROI. Unitrends, while more expensive, offers better ROI due to its complete feature set and reliability, justifying its higher cost with a higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Unitrends Report (Updated: January 2025).

Arcserve UDP vs. Unitrends

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

18th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (10th)

Unitrends

Ranking in Backup and Recovery

49th

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.6% compared to the previous year. The mindshare of Unitrends is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

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Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."

"The product provides instant and virtual standbys."

"One of the things that I do like about it is that it has a very good deduplication feature."

"The recovery part of the product is very good."

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

More Arcserve UDP pros

"It is an easy system to use. The support, if needed, is always willing to help."

"When we talk about a backup point of view, from a backup perspective, it's a good one."

"When I have had to use tech support, they've been very good."

"What I found most valuable in Unitrends is its simple user interface. It also works reliably."

"It's not easy to scale it."

"It is a quick and easy way to organize my backups and to keep track of them."

"The most valuable feature of Unitrends for me is the automated feedback"

"I really like the reporting options you get for various email reports."

More Unitrends pros

Cons

"We have to use a Microsoft hypervisor for installation which is expensive."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"The time to backup servers that sit in DMZ must be improved."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"A lot of their new technologies are not very good."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"Every time I change the disc, I have to do a full backup."

"The product is not user-friendly."

More Arcserve UDP cons

"I would like to see more storage options for the free version."

"No appliance update notifications."

"The solution’s support and onboarding process needs to be improved."

"It could be a little more customizable."

"The amount of updates which are being released. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release."

"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."

"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."

"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."

More Unitrends cons

Pricing and Cost Advice

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"There is an annual license required for this solution and it is priced well."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"In comparison to other vendors, it is a low-cost solution."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"The price of this product is high and it should be lower."

More Arcserve UDP pricing and cost advice

"Pricing model constantly changes."

"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."

"Their licensing depended on the number of CPUs you had."

"Unitrends is an expensive solution."

"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."

"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."

"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."

"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Non Profit

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Government

11%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

What do you like most about Arcserve UDP?

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...

What is your experience regarding pricing and costs for Arcserve UDP?

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

What is your experience regarding pricing and costs for Unitrends?

Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

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Compared 19% of the time

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Compared 12% of the time

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Product Reports

Download Arcserve UDP product report

Arcserve UDP

February 2025

Download Unitrends product report

January 2025

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?

Effective technical support
Instant recovery
Detailed daily and email reporting
User-friendly interface
Real-time synchronization
Global deduplication
Cross-compatibility for diverse OS backups
Frequent updates
Ease of installation for Hyper-V appliances
Automated feedback
UniView features
Instant power-on
Cost-effective pricing
Time-saving dashboard insights

What benefits or ROI should users look for?

Time-saving features
Efficient data synchronization
Enhanced data recovery and protection
Accurate reporting and insights
Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology