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Arcserve UDP vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
18th
Average Rating
7.6
Reviews Sentiment
7.7
Number of Reviews
43
Ranking in other categories
Disaster Recovery (DR) Software (10th)
Unitrends
Ranking in Backup and Recovery
48th
Average Rating
7.8
Reviews Sentiment
7.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.3%, down from 1.6% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

MukundKambli - PeerSpot reviewer
Global deduplication, stable, and flexible licensing options
I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.
Todd Guthrie - PeerSpot reviewer
The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive
I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Arcserve UDP is live replication."
"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."
"The product's deployment process was straightforward."
"It is very stable."
"One of the things that I do like about it is that it has a very good deduplication feature."
"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."
"The backup is the most valuable feature. It also makes storage very easy."
"Instant recovery is the most valuable feature of Arcserve UDP."
"The predictive analytics are great and the reporting is awesome."
"What I found most valuable in Unitrends is its simple user interface. It also works reliably."
"The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files."
"The most valuable feature of Unitrends for me is the automated feedback"
"When I have had to use tech support, they've been very good."
"Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately."
"The simple and fast restore routine."
"Replication to Forever Cloud."
 

Cons

"A lot of their new technologies are not very good."
"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."
"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."
"Every time I change the disc, I have to do a full backup."
"They could work on their marketing approach. I don't see many people leveraging it."
"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."
"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"Its interface can be improved. I find it unintuitive."
"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."
"The solution's base operating system needs to be improved."
"It could be a little more customizable."
"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."
"If the interface could be less complex, it is would be great."
"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."
"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."
"The solution’s support and onboarding process needs to be improved."
 

Pricing and Cost Advice

"The solution is priced well compared to other solutions."
"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
"The solution is very expensive."
"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."
"The pricing is moderate."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."
"The price of StorageCraft ShadowProtect is competitive in the market."
"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."
"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."
"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"With respect to cost, my advice is to get what you need."
"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."
"Pricing model constantly changes."
"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Non Profit
8%
Government
8%
Manufacturing Company
7%
Computer Software Company
17%
Government
10%
Educational Organization
8%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about Arcserve UDP?
The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...
What is your experience regarding pricing and costs for Arcserve UDP?
The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.
What do you like most about Unitrends?
The most valuable feature of Unitrends for me is the automated feedback
What is your experience regarding pricing and costs for Unitrends?
Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.
What needs improvement with Unitrends?
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.