Arcserve UDP vs Unitrends comparison

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Arcserve UDP

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Unitrends are both backup and disaster recovery solutions. Arcserve UDP scores higher for ease of use and data reduction, while Unitrends is praised for comprehensive features and reliability.

Features: Arcserve UDP is valued for its efficient data backup, restore processes, and integration capabilities. Unitrends highlights its extensive range of features including ransomware detection and cloud integration, giving it an edge due to its versatile feature set.

Room For Improvement: Arcserve UDP needs improvement in technical support quality, reporting functionalities, and scalability. Unitrends requires more intuitive navigation, better scalability options, and enhancements in user interface simplicity. Arcserve UDP receives more consistent criticism regarding support.

Ease Of Deployment and Customer Service: Arcserve UDP is noted for straightforward deployment but criticized for post-deployment support. Unitrends offers a simpler deployment process and superior customer service, providing a more hassle-free experience.

Pricing and ROI: Arcserve UDP is more economically priced but has mixed reviews on ROI. Unitrends, while more expensive, offers better ROI due to its complete feature set and reliability, justifying its higher cost with a higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Unitrends Report (Updated: March 2025).

Arcserve UDP vs. Unitrends

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (10th)

Unitrends

Ranking in Backup and Recovery

38th

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.5% compared to the previous year. The mindshare of Unitrends is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

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Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine."

"Easy restoration and the solution works quickly."

"The backup is the most valuable feature. It also makes storage very easy."

"The product's deployment process was straightforward."

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"It allows us to back up all the servers and centrally manage them."

"The standard backup and restore feature is most used."

"Instant recovery is the most valuable feature of Arcserve UDP."

More Arcserve UDP pros

"Backup/archive to multiple locations."

"I really like the reporting options you get for various email reports."

"Unitrends has helped us cut down the time that it takes to restore a server to its original configuration."

"It is fairly stable."

"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."

"Replication to Forever Cloud."

"It is a quick and easy way to organize my backups and to keep track of them."

"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."

More Unitrends pros

Cons

"A lot of their new technologies are not very good."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"The technical support of the product is an area of concern where improvements are required."

"The speed of restores should be improved. We have found the speed of large restores rather slow."

"Licensing is an area that needs improvement."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

More Arcserve UDP cons

"The ability to run just differentials without pulling the full on your archive."

"I would like to see more storage options for the free version."

"The solution’s UI can be improved. I am saying this because I have seen solutions with better UIs."

"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."

"There are some questions as to how safely they are storing backup data."

"The solution's base operating system needs to be improved."

"There are a few quirks where the GUI, agent, and back-end are not precisely meshed."

"If the interface could be less complex, it is would be great."

More Unitrends cons

Pricing and Cost Advice

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"The price of StorageCraft ShadowProtect is competitive in the market."

"I do not work with the pricing or licensing issues of the solution for our organization."

"As an MSP partner, I believe that the prices are fair."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"The solution is priced well compared to other solutions."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

More Arcserve UDP pricing and cost advice

"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."

"With respect to cost, my advice is to get what you need."

"No comment."

"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."

"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."

"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."

"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Non Profit

10%

Government

Financial Services Firm

Computer Software Company

15%

Government

10%

Manufacturing Company

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

What do you like most about Arcserve UDP?

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...

What is your experience regarding pricing and costs for Arcserve UDP?

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

What is your experience regarding pricing and costs for Unitrends?

Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

Veeam Data Platform vs Arcserve UDP

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Compared 60% of the time

Rubrik vs Unitrends

Compared 17% of the time

Acronis Cyber Protect vs Unitrends

Compared 12% of the time

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Compared 11% of the time

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Product Reports

Arcserve UDP

Download Arcserve UDP product report

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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

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Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?

Effective technical support
Instant recovery
Detailed daily and email reporting
User-friendly interface
Real-time synchronization
Global deduplication
Cross-compatibility for diverse OS backups
Frequent updates
Ease of installation for Hyper-V appliances
Automated feedback
UniView features
Instant power-on
Cost-effective pricing
Time-saving dashboard insights

What benefits or ROI should users look for?

Time-saving features
Efficient data synchronization
Enhanced data recovery and protection
Accurate reporting and insights
Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology

Arcserve UDP vs. Unitrends