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Arcserve UDP vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
19th
Average Rating
7.6
Reviews Sentiment
7.7
Number of Reviews
43
Ranking in other categories
Disaster Recovery (DR) Software (10th)
Unitrends
Ranking in Backup and Recovery
38th
Average Rating
7.8
Reviews Sentiment
7.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.5% compared to the previous year. The mindshare of Unitrends is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

MukundKambli - PeerSpot reviewer
Global deduplication, stable, and flexible licensing options
I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.
Todd Guthrie - PeerSpot reviewer
The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive
I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our customers are happy with the product’s functionality."
"The solution has no limitations because it does backup for Linux and Windows."
"Easy restoration and the solution works quickly."
"The recovery part of the product is very good."
"The most valuable feature of Arcserve UDP is live replication."
"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."
"It is easy to configure."
"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."
"It is a quick and easy way to organize my backups and to keep track of them."
"The predictive analytics are great and the reporting is awesome."
"I am impressed with the tool's reporting and UniView features."
"Unitrends has helped us cut down the time that it takes to restore a server to its original configuration."
"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."
"If you are a large organization, this is a product for you."
"They have great support."
"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."
 

Cons

"The support could be more knowledgeable and faster."
"The solution's reporting could be improved and should provide customized reports."
"Licensing is an area that needs improvement."
"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."
"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."
"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."
"The technical support of the product is an area of concern where improvements are required."
"We have to use a Microsoft hypervisor for installation which is expensive."
"No appliance update notifications."
"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."
"It could be a little more customizable."
"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."
"If the interface could be less complex, it is would be great."
"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
"Unitrends can be challenging to scale."
"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."
 

Pricing and Cost Advice

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."
"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
"The solution is very expensive."
"The price of this product is high and it should be lower."
"The solution is not very expensive, but it is not cheap."
"In comparison to other vendors, it is a low-cost solution."
"Their licensing depended on the number of CPUs you had."
"No comment."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."
"Talk with the sales guys. They can work with you on the best package."
"Unitrends is an expensive solution."
"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."
"Pricing model constantly changes."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Non Profit
10%
Government
8%
Financial Services Firm
8%
Computer Software Company
15%
Government
10%
Manufacturing Company
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about Arcserve UDP?
The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...
What is your experience regarding pricing and costs for Arcserve UDP?
The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.
What do you like most about Unitrends?
The most valuable feature of Unitrends for me is the automated feedback
What is your experience regarding pricing and costs for Unitrends?
Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.
What needs improvement with Unitrends?
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.