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Arcserve UDP vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
18th
Average Rating
7.6
Number of Reviews
43
Ranking in other categories
Disaster Recovery (DR) Software (9th)
Unitrends
Ranking in Backup and Recovery
47th
Average Rating
7.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.3%, down from 1.6% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

MukundKambli - PeerSpot reviewer
Nov 8, 2022
Global deduplication, stable, and flexible licensing options
I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.
Todd Guthrie - PeerSpot reviewer
Jul 26, 2023
The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive
I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's simple to set up."
"The solution has no limitations because it does backup for Linux and Windows."
"The most valuable feature of Arcserve UDP is live replication."
"The data protection functionality is the most valuable feature of this solution."
"The backup is the most valuable feature. It also makes storage very easy."
"The most valuable feature is the duplication."
"It is easy to configure."
"The recovery part of the product is very good."
"The predictive analytics are great and the reporting is awesome."
"Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately."
"The most valuable feature of Unitrends for me is the automated feedback"
"It is fairly stable."
"I am impressed with the tool's reporting and UniView features."
"It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes."
"I really like the reporting options you get for various email reports."
"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."
 

Cons

"They could work on their marketing approach. I don't see many people leveraging it."
"We could not go into granular details of retrieving backup information."
"The technical support of the product is an area of concern where improvements are required."
"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."
"The initial setup was complex."
"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."
"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"The solution's reporting could be improved and should provide customized reports."
"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
"If the interface could be less complex, it is would be great."
"The solution's base operating system needs to be improved."
"​​Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."
"There's a lot that can be made better. For example, it could be more scalable."
"The ability to run just differentials without pulling the full on your archive."
"There are a few quirks where the GUI, agent, and back-end are not precisely meshed."
"There are some questions as to how safely they are storing backup data."
 

Pricing and Cost Advice

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."
"The solution is priced well compared to other solutions."
"I do not work with the pricing or licensing issues of the solution for our organization."
"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."
"As an MSP partner, I believe that the prices are fair."
"In comparison to other vendors, it is a low-cost solution."
"The price of this product is high and it should be lower."
"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."
"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."
"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."
"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"With respect to cost, my advice is to get what you need."
"Talk with the sales guys. They can work with you on the best package."
"Unitrends is an expensive solution."
"Their licensing depended on the number of CPUs you had."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
8%
Non Profit
8%
Manufacturing Company
7%
Computer Software Company
18%
Government
12%
Educational Organization
8%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about Arcserve UDP?
The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...
What is your experience regarding pricing and costs for Arcserve UDP?
The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.
What do you like most about Unitrends?
The most valuable feature of Unitrends for me is the automated feedback
What is your experience regarding pricing and costs for Unitrends?
Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.
What needs improvement with Unitrends?
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.