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Amazon Connect vs Vonage Contact Centers comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amazon Connect
Ranking in Contact Center as a Service (CCaaS)
2nd
Average Rating
8.2
Reviews Sentiment
8.3
Number of Reviews
17
Ranking in other categories
Contact Center Platforms (1st)
Vonage Contact Centers
Ranking in Contact Center as a Service (CCaaS)
12th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Hosted and Cloud Based VoIP (26th)
 

Featured Reviews

Rajni Kumar Jha - PeerSpot reviewer
Apr 3, 2024
Offers good reliability, works well for hybrid environment, totally managed by Amazon but needs to integrate third-party CRM tools like Salesforce
My recommendation depends on your exact requirements. It involves the following aspects: * What's the size of your operation? * What specific purposes do you have in mind? * Could you elaborate on how you intend to use it? For example, if I have a call center with 30 people, and I primarily want to use it for call center operations. I wouldn't recommend Avaya or Cisco. I'd suggest considering either Amazon Connect or Salesforce Service Cloud (voice services). For Amazon Connect, I'd rate it a seven out of ten. There are a few features they still need to improve, particularly with Customer Profiles and case management. If these features become as robust as Salesforce, then Amazon Connect could be a complete contact center solution without the need to integrate third-party CRM tools like Salesforce.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"The solution is neither very expensive nor very cheap."
"I would rate the pricing a nine out of ten, with ten being the most affordable."
"Amazon Connect has a pay-as-you-go model. But I have a slightly different perspective on it."
"The pricing of the Amazon is reasonable compared to other cloud providers."
"I can't speak for the pricing of other contact center solutions, but in terms of Amazon Connect, compared to other AWS products, it's one of the more expensive options. However, the cost can be low if you have a smaller team of agents or receive fewer calls. Pricing is typically based on a per-user basis."
"The licensing is a pay-as-you-go model."
"The tool's licensing model is pay-as-you-go."
"I rate the tool's pricing an eight out of ten."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Government
9%
Financial Services Firm
9%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
What do you like most about Amazon Connect?
Amazon Connect is really simple, straightforward, and very flexible.
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Comparisons

No data available
 

Also Known As

AWS Connect
NewVoiceMedia
 

Overview

 

Sample Customers

Capital One, Intuit, Adobe, Siemens, LegalZoom, DXC technology, Rackspace, Bellhop, American Preparatory Academy, The University of Texas at Dallas, University of Auckland, Origin Energy, and others.
FCR Media
Find out what your peers are saying about Genesys, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: October 2024.
814,763 professionals have used our research since 2012.