Ameyo Fusion CX vs SymphonyAI IT Service Management comparison

Ameyo and SymphonyAI are both solutions in the Help Desk Software category. Ameyo is ranked #25 with an average rating of 7.0, while SymphonyAI is ranked #23 with an average rating of 7.0. Ameyo holds a 0.4% mindshare in HDS, compared to SymphonyAI’s 1.4% mindshare. Additionally, 100% of Ameyo users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Ameyo Fusion CX

Read 1 Ameyo Fusion CX review

101 Views
75 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

473 Views
369 Comparison Views

100% willing to recommend

Ameyo Fusion CX

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ameyo Fusion CX and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: October 2024).

Buyer's Guide

Help Desk Software

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Ameyo Fusion CX

Ranking in Help Desk Software

25th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in Help Desk Software

23rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

IT Asset Management (17th), IT Service Management (ITSM) (25th)

Mindshare comparison

As of November 2024, in the Help Desk Software category, the mindshare of Ameyo Fusion CX is 0.4%, up from 0.1% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Alfred Watts

Head Of Information Technology at UNBS

Nov 16, 2022

CRM and billing solution used in a large enterprise that offers scalability and stability

We have got a publication department and our management need to know what they're doing. We have 30,000 people using this solution This solution does my logging and micro billing. In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to…

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Abhishek Bhosle

IT Specialist at Tata AIA

Jan 11, 2024

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

"The product has the best features for ITSM."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"This solution costs our business $3,000 per year."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

17%

Financial Services Firm

16%

Manufacturing Company

14%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Ameyo Fusion CX?

We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.

See all answers

What is your experience regarding pricing and costs for Ameyo Fusion CX?

This solution costs our business $3,000 per year.

See all answers

What needs improvement with Ameyo Fusion CX?

In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

No data available

ServiceNow vs SymphonyAI IT Service Management

Compared 67% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 22% of the time

JIRA Service Management vs SymphonyAI IT Service Management

Compared 11% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Help Desk Software

October 2024

Download Ameyo Fusion CX product report

Buyer's Guide

IT Service Management (ITSM)

October 2024

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Learn More

Ameyo

SymphonyAI

Overview

Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

Sample Customers

Bank Bazaar

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2024.

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