We performed a comparison between AppDynamics Server Monitoring and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product provides a nice end-user experience."
"The event alerting feature or the trigger system is what I like most about AppDynamics Server Monitoring. Whenever an issue occurs, the tool automatically generates an even trigger that tells engineers in the company to take action, so it's an essential feature of AppDynamics Server Monitoring. Another valuable feature of the tool is end-to-end monitoring, which means if you need to debug, you can go transaction by transaction, where the issue lies, and how it's linked. For example, if it's a low-performance issue, you can look into it more through AppDynamics Server Monitoring in terms of which area takes too much time to execute. You can also see the SQL queries and the kind of query going on through the tool."
"The product has the ability to drill down to the errors whenever we have issues."
"It is a stable solution. Stability-wise, I don't see any problems in the solution...The solution's technical support was good."
"The platform is reliable in identifying the core system issues."
"What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement. AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding."
"The solution offers great visibility that allows you to track where errors originated."
"Setting up the monitoring agents was straightforward."
"It helps streamline management and processes."
"ServiceNow IT Operations Management is a stable product."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The scalability of ServiceNow is good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the tool's discovery feature."
"You can improve integrations of the operation with the solution."
"The way this solution has helped us is that it improved our communication."
"I could not find a user-friendly interface for querying, and analytics sometimes gives the wrong results...I feel that analytics could have been better in searching and running the analytical queries."
"An area for improvement in AppDynamics Server Monitoring is integration; in particular, it needs a better way to integrate with custom applications such as Siebel CRM. Right now, it's challenging to integrate AppDynamics Server Monitoring with Siebel CRM because it sometimes gives an error and cannot integrate properly."
"The solution could be more mobile friendly."
"Things are being done differently in the industry now, and many of these problems are being solved with cloud databases."
"If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily."
"In the next release, I would like to see the configuration of the data and more support for new applications. It should support new languages."
"The configuration is tricky and requires a lot of tools."
"The tool should provide information like the number of connections and processes utilized in real time."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Lacks the ability to do its own monitoring."
"The initial setup phase was hard and could be made easier."
"I would like more manual issues to have automated report-facing options."
"The security policies could be increased."
"There is room for improvement in the stability of ServiceNow."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The pricing is high."
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AppDynamics Server Monitoring is ranked 20th in IT Infrastructure Monitoring with 16 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. AppDynamics Server Monitoring is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of AppDynamics Server Monitoring writes "A highly stable and scalable solution that provides real-time information on servers". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". AppDynamics Server Monitoring is most compared with OpsRamp, ITRS Geneos, Zabbix, Nutanix Prism and Cisco Intersight, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our AppDynamics Server Monitoring vs. ServiceNow IT Operations Management report.
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