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AppDynamics vs NETSCOUT nGeniusONE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
AppDynamics boosts user availability, performance, troubleshooting, and ROI, leading to client satisfaction and streamlined feature development within a year.
Sentiment score
6.5
NETSCOUT nGeniusONE boosts productivity by quickly resolving issues, enhancing uptime, and offering visibility, albeit with higher costs than some competitors.
 

Customer Service

Sentiment score
7.2
AppDynamics' customer support gets mixed reviews; some praise responsiveness and professionalism, others criticize slow responses and communication issues.
Sentiment score
6.2
NETSCOUT nGeniusONE's customer service is praised for responsiveness, but opinions vary due to support cost and availability concerns.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
 

Scalability Issues

Sentiment score
7.1
Users have mixed opinions on AppDynamics' scalability, praising its potential but noting challenges and performance issues at larger scales.
Sentiment score
8.7
NETSCOUT nGeniusONE is scalable and adaptable, handling increased workloads with options for seamless integration amidst budget challenges.
The solution is highly scalable and accommodates the growth needs effectively.
 

Stability Issues

Sentiment score
6.2
AppDynamics is highly rated for stability and reliability, with users appreciating its performance and planning to continue its use.
Sentiment score
8.7
NETSCOUT nGeniusONE is generally stable, with minor tweaks needed; downtime is often due to users' server issues.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
 

Room For Improvement

Users want AppDynamics to improve features, integrations, support, costs, AI capabilities, ease of use, and cloud performance.
NETSCOUT nGeniusONE needs interface simplification, better integration, improved security, bug-free upgrades, and modular pricing for enhanced usability.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Customers want to have service assurance, including NPM and APM, from one vendor.
 

Setup Cost

AppDynamics' licensing costs range widely and can be expensive, leading some companies to consider cheaper alternatives like DataDog and Dynatrace.
NETSCOUT nGeniusONE is pricey but valued for reliability and support, though costs rise significantly with scaling and licensing.
The cost depends on the size of the customer, as sizing controls the pricing.
 

Valuable Features

AppDynamics offers robust monitoring, real-time alerts, detailed diagnostics, customizable dashboards, and extensive integration, enhancing operational efficiency and user experience.
NETSCOUT nGeniusONE offers comprehensive network visibility, real-time monitoring, and seamless platform integration for efficient performance management and troubleshooting.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
 

Categories and Ranking

AppDynamics
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
156
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th), Mobile APM (3rd), Container Monitoring (3rd)
NETSCOUT nGeniusONE
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
Network Monitoring Software (21st)
 

Mindshare comparison

AppDynamics and NETSCOUT nGeniusONE aren’t in the same category and serve different purposes. AppDynamics is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 5.2%, down 6.3% compared to last year.
NETSCOUT nGeniusONE, on the other hand, focuses on Network Monitoring Software, holds 1.8% mindshare, up 1.5% since last year.
Application Performance Monitoring (APM) and Observability
Network Monitoring Software
 

Featured Reviews

Noorul Mustafa Khan - PeerSpot reviewer
Widely used by most financial services sectors, such as banking and insurance sectors
Currently, the solution is on the cloud as well. You can have your cloud applications onboarded to AppDynamics without any issues. AppDynamics has its own SaaS environment and SaaS controller on which you can onboard your application. You will need to install some of the AppDynamics agents. I used to contact the tools team, and they used to answer our queries mostly. If not, they used to take it to the support and then come back with their solution. Users need to list all the servers related to their application on which they want the AppDynamics agents installed. Depending on whether your application is cloud-based or non-cloud, you need to list all your servers. Then, a further installation process would be recommended. To use AppDynamics, you need to understand the different flows. If an issue is currently ongoing, you need to check which GUI flow is being used. If you want previous data, it will be in the history, and that's a different flow. Working with the tool is tricky, but two to three weeks of continuous work on it should bring you up to date. Suppose you are working in a bank. For your application, you can configure everything regarding the business transaction. For balance transfers, you can have one business transaction that will monitor balance transfers. There can be another business transaction that can monitor credit cards. You can configure different flows and transactions within the flows in terms of business transactions. Wherever there is an issue, that exact business transaction will start developing. The integration of AppDynamics within our CI/CD pipeline has positively affected our deployment frequency and application quality. Whenever there is a deployment or release, we see some hiccups in AppDynamics. There will be some things going on on that server, which we can easily identify in AppDynamics. Only after we validate that do we give the next go. Overall, I rate the solution eight and a half out of ten.
Ruslan Melnyk - PeerSpot reviewer
Useful for network performance monitoring
My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
49%
Financial Services Firm
15%
Computer Software Company
9%
Manufacturing Company
5%
Financial Services Firm
17%
Computer Software Company
15%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.
 

Also Known As

AppD, AppDynamics APM
NETSCOUT nGenius, nGeniusONE
 

Overview

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Cerner Corporation
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